Craftsman review: Chain saw model # cmxgsamy42n6

I purchased this Craftsman chain saw several months ago from Lowes and used it twice. The pull cord came out and I called the Craftsman repair phone number, and they gave me the contact information to three repair shops that serviced craftsman chain saws. After visiting two shops then calling the third shop, I was told by each one that they no longer serviced Craftsman chain saws. I called the craftsman repair number again to report that no one would fix my chain saw and that I wanted to return it to Lowes, which they would not allow, or send it to Craftsman. She said that they could not authorize a return to Lowes or accept it back at Craftsman. She said that I would have to find a small repair shop and have it fixed. I found a small repair shop, had it fixed but after one pull of the cord, it broke again. I am not going through another circus of trying to find a shop and pay another bill. I want your company to either let me send you the broken chain saw and replace it or give me my money back. If you look at your records this will be my third attempt at resolving this issue.

I would hope that a national company with such a huge presence in the tool industry would stand behind their product.

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