Sears
Reviews and Complaints

This will be simple and short version... Washer was bought on 11/13/14 and installed on 11/29/14. Several months later (June 3, 2015) while retrieving a stray sock from behind the washer, I found that the washer had been leaking which left floor and wall damage. Several phone calls/letters/emails/inspections were exchanged to rectify the issues to no avail. Sears nor subcontractors seem to not want to take responsibility for shortcomings involved with the incident. My family has always testified to the upstanding quality and service from Sears for many decades and find it somewhat insulting that this one incidence cannot be resolved.

Kenmore fridge caught fire in the compressor area on the morning after Christmas. Thank God I was awake and through the main circuit breaker. I could not see where the smoke was coming from. The fire department determined the fire was in the motor. I will never buy another Kenmore product in my life.

I purchased a dishwasher less than two years ago, I decided to spend more in an attempt to purchase better quality. I spoke to the sales staff and was assured that the dishwasher I was purchasing was the best they offered and high quality. We spent over a thousand dollars on this unit and it having major problems. Outside of our warrant we are now looking at paying service calls to diagnose problems and given an estimate to fix. Either way you have to pay for the service call. Then there is the additional cost of the return visit and parts all of which is given to you when the technician writes up an estimate. Customer service is terrible with Sears, we were told that the service call would be waived, then we received an email that we were going to be charged the fee. Prepare for the run around, as well as dealing with rude, obnoxious and flat out mean customer service staff.

Ordered on line a GE washer described as "Floor Model" on December 17th. Washer was delivered on December 22nd. After further examination it was event the washer had been used. Not what I would call a "Floor Model". Called store twice to have washer picked up, left message for store manager to call me, no return call. Called on December 23rd and was able to talk with Brad, said there would be a charge of $90.00 to pickup the washer. Under protest I agreed to have it picked up on December 29th between 6:30 and 8:30PM, no show.

We bought ours in 2009. Worked great for about 2 years. Then the noise started. Called Sears appliance repair. They cleaned it and left. $150. Then UL every stinking load. Everyone! Called Sears. They replaced the drive shaft. Not charge! Yea! Within a few months F1 codes. Constant. Had Sears again. Cleaned (so they said) $150. UL, F1. Called a local company. Found the drum was not set in correctly. Wire loose in control panel. Worked great for about a year. Then UL codes. Found online that the machine should be cleaned about 1 once a quarter with strong bleach (also cures the odor problem). Worked well for a while. Drum froze up. Called local service. Found a screw had. Come loose. 2 weeks ago. We had a huge noise in it. Now it is leaking. We have put more money into this junk than buying new one. Never again. No more Sears products. Customer service stinks. Products are junk.

Never will I buy sears again and the service is not like it used to be! The refrigerator is only 4 years old. It quit cooling. It took 2 weeks to get a repair person to come out, another 2 weeks to get the parts (Really, amazon can get things shipped in 2 days). One week after it was fixed it defrosted and quit again. Called the repair department and they first scheduled it for another 2 weeks. Got them to move it to 1 week. Oh and by the way, the cost for fixing it was 500.00. I asked if they could credit me that amount to buy a new refrigerator. They offered me a 50.00 gift card to purchase a new refrigerator.

I purchased parts for my refrigerator from Sears Parts Direct. I have indicated the serial number and the model, but when I received these parts I noticed that they were different. The repair guy told me that these parts didn’t fit my refrigerator and they were completely different. I explained it to the owner of the company, who insisted that the parts were correct. I don’t know how to persuade this man and change the parts.

The dryer we have now a Kenmore HE3 had a fire within in it and so we ordered a new washer and dryer. A month later, We are currently on delivery #7, which was still was incorrect, and we do not have an operable dryer. Between each scheduled delivery we were never a priority. We could not receive next day delivery and had to wait several days in between each failed delivery. Almost a month ago we ordered a washer and dryer. Delivery #1- we were told the associate sold us a dryer that did not have "right side vent" although the associate said it was. We went back to Sears and ordered the correct machine, Delivery #2- washer broken was broken. We did not accept delivery and did not accept delivery. Delivery #3-dryer came without right side vent. It came rear vent and did not accept delivery. Delivery #4- dryer came rear vent. We purchased right side vent and did not accept delivery. Delivery #5-dryer came rear vent. We purchased right side vent. (We were assured next delivery would be correct as Sears manager and delivery were paying special attention to our account) Delivery #6-Dryer came left side vent and did not accept delivery. We were also told washer would not fit in the location of our laundry machine as the matching washer was too deep. We had a contractor come to our house and modify the area of the washing machine and dryer on a Saturday so our next delivery (#7) on Sunday the machine would fit properly., Delivery #7- After being almost an hour late with the delivery, man said the washer door was broken. We told him we would take the dryer to be delivered and installed and have Sears come back with the washer. He said OK, had delivery service call us to verify we would accept only the dryer to be delivered. He then packed up his truck and left our house! Sears claims they had no way to reach him, and we would have to wait 2 days to get back on the schedule. This is truly the most disgusting display of customer service I have EVER witnessed. I have never seen such a lack of integrity from CSRs or delivery men. SHAME ON SEARS DELIVERY

The Right door closed by itself for 3 years no problem - then one day it would no longer close by itself, and when I manually closed it, if Left door was opened and closed the right door would pop open. Called Sears and tech came and stated all he could do was elevate front of the fridge and hoped gravity would keep door closed. Waste of time - Right door still popped open when left door was pushed close. Self google web search found Center Hinge needed to be replaced, which is located on the lower corner of the French door. Here is the part needed for the Right French door. AEH36821902 http://www.searspartsdirect.com/kenmore-elite-refrigerator-parts/AEH36821902/0046/795/model-79571043010/0583/0161000.html or http://www.searspartsdirect.com/model-part/79571043010/0583/0161000/F1004050/00005.html Don't take lame excuse from Sears that 'Nothing else can be done to fix door".

I have been shopping at Sears for over 50 years. I have purchased my Craftsman tools and toolboxes along with other items including clothing from various Sears stores. I purchased a Craftsman air compressor, model 919.153090 from the West Covina Fashion Plaza Sears store in West Covina, CA on [protected]. Over time the compressor developed a leak and would not hold pressure after it reached 150 psi. Recently it would not reach 150 psi and ran continually. Knowing the reputation of Craftsman products I took my compressor in its original box with all the attachments to the Sears store at 5261 Arlington Avenue, Riverside, CA 92504. I contacted the tool manager and advised him of the problem. My intention was to possibly exchange the compressor or at least be told where I could have it repaired. The manager gave me a 1-800 number to call and told me to give the salescheck number to the operator. He did not offer any other assistance. I called1-[protected] and after a brief time I spoke to a woman named Linbsay. I gave her the information contained on my receipt including the salescheck number. She put me on hold and when she came back, she said she could not find the salescheck number. She further stated she dealt only with on-line sales. She told me to take the compressor to a Sears’s tool manager at a Sears’s store. I told her I had just done that and that I was in the parking lot of the Sears store in Riverside, CA. She apologized and during our conversation she told me 3 more times to take the compressor to a tool manager for assistance and 3 times I reiterated that I had done that. She put me on hold again and after over 8 minutes, came back and gave me another 1-800 to call for repairs. Communication with Linbsay was difficult. I called [protected]. A mechanical voice answered and asked me to explain the problem. I did, and the voice said, “Sorry, I didn’t quite get that” or words to that effect. I finally spoke to a live person named Paula. Paula asked for my zip code and put me on hold. I was then connected to another mechanical voice that asked to explain the problem. After approximately 7 minutes, my frustration peaked and I hung up. On Sunday, 12-13-15, I received a call from [protected] and spoke to "Grimes". He was absolutely of no help. All he did was give me another 1-800 number to call. I called the 1-800 number and was connected to a mechanical voice. Still no help I am quite dissatisfied with the customer service I have received from Sears. Any assistance you can offer me will be appreciated. Thank you for you consideration in this matter.

I kept getting emails from Sears saying I had $25 in surprise points so I finally decided to use them. While trying to place an order online the points would not show up so I called Sears and was told I did have these points and I could place the order on the phone. I ended up ordering 3 different shirts, a pair of slacks and a pair of PJs for my Grandson's Christmas gift and had them shipped directly to him in another state. I purchased $35 worth to avoid a shipping fee. It took about an hour to make the order... I should have read the writing on the wall then and not ordered! About 5 to 10 minutes later I get a confirmation email for the order. The slacks were not ordered at all. They also had ordered 2 of one shirt and another shirt was sent to the correct street address but wrong state! I immediately called and was told there wasn't anything they could do about it. They said once the order is placed it's unstoppable. They knew they made the mistakes but it was now MY problem. The shirt that was sent to the wrong state would probably be sent back to them and if it was I could contact them for a refund. If I wanted the slacks I would need to pay full shipping rates on them and the 2 shirts just alike? Go stand in line at the store and get my money back! So much for the ease of shopping online. Since that time I have spent hours on the phone and chat trying to just get the shirt that was sent to the wrong state shipped out correctly but they will not do that. They want me to order it and pay as much for shipping as the shirt costs and trust them to refund the shipping fee. Ha! I was told once they were crediting my card for the full amount of the shirt but after waiting a week they credited me .78 cents and put the rest in an online account I can use. It's funny the PJs were only given a 3 cent discount but the shirt they mailed incorrectly was credited almost completely. I could go on about all the things they said they would do but didn't, how totally uncaring they are, etc. but I'm fed up! Let them keep the $7. They must need it. I will never, ever, buy another item from them. EVER!

On 14th december 2015, i, shahina prasla writing this letter to inform the board of sears canada. Employers at sears treated very unlawful and misbehaviour with me because I didn't told them I was married after started working at sears regina. They shouted at me I felt really bad as so big company like sears have no right for there employees and they also charged me for all employee discount and told be you are fraud in front of every employee please kindly at action towards this action

There must be a design flaw in this product. Ive had mine for less than six months and it has had serious issues with odors. I can see why so many people are complaining, the smell is awful. NOTE, I have nothing that is old or rotting in either the freezer and refrigerator. It is a very frustrating problem and I have tried many things to remedy this. I took everything out of the freezer, cleaned all surfaces of the freezer compartment., cleaned all surfaces of the inside of the refrigerator compartment. Left the freezer empty after this and it STILL stinks, it is not as stinky at first but, after a few days the smell gets worse. I am wondering if I can return it and if so, HOW?

Installer contracted by Sears to bring and install washer, cross threaded the water intake hose causing a leak. The leak behind washer seeped into floor and wall creating mold resulting on over $5000.00 in damage and related costs. A claim was filed with the Sears insurance company Sedgwick who referred the claim to the contract installer. The installer filed a claim with their insurance which remains unpaid unpaid over two months after the repair work. I have had to cover the payment to avoid credit report damage. Since I have no contractual relationship with the installer, Sears should reimburse me for for the damages and then deal with their subcontractor for repayment

Purchased a Kenmore range in 2013. Worked fine, until November 2015 when it caught fire in the oven and fried the circuit board. The outside of this oven was so hot, we could not touch it for at least a hour. There was flame inside the oven, which was set for 350 degrees. There was a burnt wire/rubber smell which caused us to open all the windows to rid of the smell. I called Sears service and was told that because there was no warranty left on this item, it would not be covered, and we did not purchase extended warranty. Fair enough, but I said I do not believe it to be a warranty issue, but a malfunction. I went online and found out from other consumers that this is an ongoing issue with Sears and that it is called runaway temperature. This is where the oven is set at a certain temperature, but the temperature increases until it blows the circuit board. Yes, that is what happened to us. Received a call back from Sears service, however, the number that was left for us to call back is incorrect so now trying to track down the correct number. Funny part of this story is that we received a call from Sears today, December 10/15 asking if we would like to purchase extended warranty on our Kenmore range that we purchased in 2013.. LOL.. not likely it is in the garbage dump. No more Sears products for this family.