BAERSkin Hoodie’s earns a 3.5-star rating from 128 reviews, showing that the majority of outdoor enthusiasts are satisfied with their gear.
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Replied
No customer service for promised satisfaction guarantee!!!
I placed three orders between late November and early December for Christmas gifts. They never arrived before we left for our family Christmas, and I had to buy other things. The hoodie didn't arrive for over a month. It is fine, and some of the items are fine but most sized very small. I have tried for WEEKS to request return instructions for the things I need to send back. My credit card was certainly charged immediately, and I receive numerous marketing emails, but absolutely 0 response to many attempts at contacting the company.
Thanks for the review!
I’m truly sorry for the delay in receiving your order and for the frustration you've experienced with getting a response. I understand how disappointing this must be, especially when you were expecting the items as Christmas gifts.
Please know that your satisfaction is very important to us, and I apologize for the lack of communication. To assist you right away with your return requests, please either reach out to me directly at stephanie@baerskinhoodie.com or reply here with your order number or email address, and I will make sure we address your concerns as quickly as possible.
Best,
Stephanie
Replied
BAERSkin Hoodie - Order 2 baerskin hoodies as Christmas presents
DO NOT ORDER FROM THIS COMPANY! I placed my orders on 12/12/24 and 12/15/24. The second order I placed "shipped" first. According to tracking it says DELIVERED 1/7/25. But it was not delivered. I have emailed the company on several occasions to locate my order but no answer, just a reply they are "on it". When I try to determine who actually carried the...
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Replied
BAERSkin Hoodie - Where is my order
I placed an order on 12/11/24, order was confirmed and payed same day, Waited untill 1/6/25, emailed about my order. I recieved an email from Baerskin stating order was at the top of the list and would be shipped within 7 days. Emailed again (1/20/25), recieved email on 1/21 verbatium that they sent me on 1/6, order was at the top of the list and would be...
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Replied
BAERSkin Hoodie - Still don't have my hoodie!
I ordered on dec 25, 2024 and still don't have my hoodie. I have emailed the company numerous times to only get an apology and first a 10% discount and today a 15% discount on my next purchase! are you kidding? I will never order through this company again! I feel I have been scammed out of 100.00 and I am going to report this and tell all who will listen!
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BAERSkin Hoodie - Scam
Terrible customer service. Ordered Dec 8th. No word after a week so I called, not answer. Got an email on Dec 17th promising it would be shipped in a week, that came and went. Then they said it would be shipped by Jan 1st, in small print Jan 20th. I then could not find my order and asked why. The next day Jan 10th I got a delivery confirmation email asking...
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Replied
BAERSkin Hoodie - Been waiting a month and a half, no hoodie
This would be the second time buying a hoodie from this company, the first time was alright and the hoodie was decent quality, however this time was different. we put in the order December 2nd and they took the money instantly before even sending out the order, and I went trying to look for my order and it says it doesn't exist, we've been waiting and i've...
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Replied
BAERSkin Hoodie - Buyer beware
Order the Hoodie on the 11th of December 2024. 11th of January 2025 came and went with no notice of any kind. Contacted through email and received a promised of delivery in one weeks time. This time came and went. Tried to contact again with zero response of any kind. Tried to get a refund and no answer. Phone number, chats, and emails do nothing. This is a...
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BAERSkin Hoodie - Fleeced by bearskin or (we love your money long time)!!
If you're reading this, it's probably too late and you've fallen for their adverts. Good luck getting your money back. You will likely end up having to dispute the charge with your CC company before they are responsive. Secondly, "Stephanie" is a Very, Very Busy AI bot and she will reply to this as well as hundreds if not thousands of negative...
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Replied
BAERSkin Hoodie - Still waiting
I order 2 hoodies on December 20. I got confirmation email and all seemed fine. Fast forward 2 weeks still not delivered and tracking shows it has gone to believe it or not 8 locations. I contacted customer service which is only by email not phone number or human contact. Received generic spam type email for about 6 days. Then wonders or wonders it show...
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BAERSkin Hoodie - No support
Hi readers, I agree with those Baerskin Tactical clients who are reporting the awful service. I ordered on 12.14.24, and was promised a ship date of 12.27. That date came and went, and I have been unable to get ANY support from BT-by phone, email, or contact form. So I would say that this company doesn't have bad support, but rather, they have NO...
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BAERSkin Hoodie - Wrong size
I've had a mixed experience with Baerskin Tactical. I ordered the wrong kind of hoodie the first time. They sent me two of them and I was able to return them and get a refund. After having a good experience I ordered the correct kind of rain jacket. We received it after about a month and 1/2 and my husband tried it on and it was too big. I followed their...
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BAERSkin Hoodie - Waiting eternally for hoodies - can't reach customer service by phone.
I ordered 2 of the 4.0 hoodies on December 13 or 14. It said it should arrive around 12-24. Close call but I chanced it. I then ordered another though knew it wouldn't arrive in time - it was supposed to arrive on 12-27. It is now 1-3 and I have received NONE of the them and I cannot reach customer service by phone. If you call the number, you're only able...
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Replied
BAERSkin Hoodie - No delivery, no updates, no communication
I own an original Baerskin Hoodie from 1 year or so ago and it was really warm (but had a bad zipper), so I thought I would take advantage of the holiday sale. Wrong move! I placed 3 orders on December 9 and then December 14 and to date have received zero communication on shipping or delivery or fulfillment status, zero email responses other than automated...
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BAERSkin Hoodie - 06A7XNKQ and F1BMH0XV
Hello Stephanie and The Baerskin Team, Glad that you had record breaking sales, but your marketing department should teach your inventory control manager how to place the Purchase Orders. [protected]@baerskinhoodie.com and Lovely might be looking for a new job soon. The last two emails went from "we will send you a free gift and it will ship within 7 days" at...
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BAERSkin Hoodie - Disappointing experience: long wait, no delivery
I wouldn’t recommend ordering from BÆRSkin. I waited over a month, and my order still didn’t arrive even though I already paid for it. The hoodie is pricey, and it feels like the company is just enjoying the money I paid in advance. In my case, I used an international card, and after waiting so long, I decided to cancel my order. But here's the kicker—I...
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Replied
Order at your own risk!
I ordered multiple items and then never received them and never received any additional communication from them. I suspect they are using Artificial Intelligence to respond to complaints and create fake positive reviews. I finally disputed the charge with my credit card company to get a refund. DO NOT believe the hyped up reviews. Order at your own risk!
Recommendation: Do not waste your time with this vendor!
I've seen multiple responses from "Stephanie" and seen multiple replies back that the company still did not respond after contacting "Stephanie". I no longer want these products as the service has been horrible and I don't foresee it getting any better based on other user responses.
Thanks for your review!
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience you’ve faced. We take your concerns very seriously, and we regret that your order was not fulfilled as expected.
Our goal is to provide clear communication and a positive experience for every customer, and it’s disappointing that we fell short in your case. We understand your frustration, and we are actively working to improve our processes to ensure this doesn’t happen again. We have no intention of using Artificial Intelligence in place of genuine customer service, and we appreciate your feedback about the reviews.
We truly regret the inconvenience you’ve experienced and thank you for bringing this matter to our attention. Your satisfaction is very important to us, and we are addressing the issue to ensure better service moving forward.
Best,
Stephanie
Replied
Scam. Don’t order!
Be warned. Any positive reviews must be fake.
This company draws you in with all their ads and then takes your money and runs. Product never shipped (even though website says 10-14 days for delivery), had to email / message / call probably at least a dozen times before I finally got a response after posting a bad review on another site. Then they tell me that the product I ordered was a "preorder" and is now late "restocking". Not only is it impossible for both of these to be true, but nowhere on the site or the confirmation email did it state this. Now I'm out hundreds of $$ and have nothing to give for Christmas presents. And they, of course, won't reply to messages/emails asking for a refund.
Total scam. So disappointed
Ordered 3 of these hoodies on Nov 29. Website says 10-14 days for delivery. Started messaging on day 11 when I hadn’t heard anything. Customer service is non-existent. Had to message / email / call dozens of times and only finally got a reply when I posted a negative review on another site. Then they state that the item was a “preorder” and the “restock” is delayed. It is impossible for both of these to be true and nowhere on the site when I ordered or the confirmation email did it state this. Now I am out hundreds of $$ and have nothing Christmas presents. And they, of course, refuse to reply to emails asking to cancel the order and refund my money.
Yup, you finally replied giving me the option to cancel the order. Sucks that it took leaving negative reviews everywhere to get the company to step up and actually reply to your customers.
Never again.
Thanks for posting your review here!
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how upsetting it is to expect a timely delivery, especially when it comes to holiday gifts, and we regret that we failed to meet your expectations.
The situation you’ve described is not reflective of the experience we strive to provide our customers. We truly apologize for the lack of communication and the confusion regarding your order. We understand how important it is for this information to be clear upfront, and we’re addressing these issues to prevent further miscommunication.
If you haven’t already received assistance regarding your concerns, please reach out directly to me at stephanie@baerskinhoodie.com, and I’ll make sure we resolve this matter for you promptly. We deeply regret that this has affected your experience, and we are committed to making things right.
Best,
Stephanie
Thanks for taking a few minutes to write a review here!
We sincerely apologize for the delay and the frustration you’ve experienced with your order. We understand the importance of receiving your items in time for the holidays, and we deeply regret that your experience has been so disappointing. We recently sent you an email regarding your cancellation request, and we ask that you refer to it for further information on how we are addressing your concern.
We acknowledge the confusion caused by the lack of clear communication about the preorder status, and we truly regret the inconvenience this has caused you.
Thank you for your patience, and we apologize once again for the negative experience.
Best,
Stephanie
I am in the same boat, but luckily I was able to pivot on Christmas gifts. I am out over $500 - not letting this slide. Will have to pull some strings and contact state AG office as the scale of this points to deliberate fraud.
I am starting to go through what you describe. Its a good thing I only got hit for $99. I am more disappointed because I was really looking forward to experiencing the Jacket. Hopefully, the government would after scammer like this and the people that allow them to advertise on the platforms. These are the people that steals credit card information and sells it to oversea scammers.
Hi Fafo,
I sincerely apologize for the frustration and disappointment you’ve experienced. I understand how important it was for you to receive your jacket, and I’m truly sorry that this situation has impacted your excitement. Please know that we take these matters seriously, and I will look into it immediately to ensure you’re properly assisted.
If you haven’t received any help yet, please email me directly at stephanie@baerskinhoodie.com, and I’ll personally address your concern. Your feedback is invaluable, and I appreciate your patience as we work to resolve this.
Best,
Stephanie
Replied
Haven't received anything and no response
I ordered a Baerskin hoodie and got verification and tracking number on December 4th. I have emailed numerous times and gone to the website to do the live chat and was told I'd get an email. My order number is CC71CCAR. I have ordered items from Temu (China) that have gotten here way quicker. I am frustrated because this was supposed to be a Christmas gift.
Recommendation: Don't order
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for writing a review here!
We sincerely apologize for the delay and the frustration you’ve experienced. We understand how important it is to receive your order on time, especially when it’s a Christmas gift, and we deeply regret that this has not been the case for you.
We recently sent you an email with an update regarding the status of your order. We apologize if you haven’t seen it or if there was any confusion. We are actively working on processing all orders and are committed to resolving this matter as quickly as possible. Your experience is not reflective of the standard we aim to provide, and we truly appreciate your patience.
If you haven’t received any updates, please check your inbox for our recent email or feel free to reach out again so we can ensure this issue is addressed promptly. Thank you for your understanding.
Best,
Stephanie
Replied
Terrible customer service
I placed an order early December, and received in about a week or so. I ordered a Medium, when I should have ordered a large. I reached out to customer service last week, and didn't hear back. Subsequently, I have emailed twice more, and still have not heard back, except for the generic "we received your message". Where I was once excited about Baerskin, I am now extremely annoyed and am waiting to hear back from them so I can return my product and purchase a similar item from a competitor. My order number is Q7QVZCMC
Recommendation: Only buy if you can guarantee you won't need an exchange or return
The complaint has been investigated and resolved to the customer's satisfaction.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to not receive the support you need, especially after reaching out multiple times. Please know that we recently responded to your email inquiry and are here to help you find a better fitting size. We aim to provide the best possible experience, and we regret that your experience has fallen short of expectations.
We are committed to assisting you with your return and ensuring that the process goes smoothly. We truly appreciate your feedback and will work to improve our communication. Thank you for your patience as we resolve this matter.
Best.
Stephanie
Replied
Non-existant customer service
Ordered two hoodies, which were sent to the wrong address. Emailed the company, "Jess" said if we didn't receive them they would re-send. I didn't receive them and contacted the post office, with which I had submitted a forwarding address. The post office investigator called me back to say this company doesn't forward packages because they don't want to pay more shipping and the company's guidance to the post office is to dispose of the items. I phoned AND emailed the company, twice, and have yet to receive a response (it's been a week since I last contacted them). Apparently, Ms. "Jess" didn't know what she was talking about. This company seems shady to me and how they stay in business is a mystery. Just not responding is never good business practice and karma will catch up with the greedy scammers.
Recommendation: Don't waste your time or money on this shady company
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for posting a review here!
I’m truly sorry for the frustration and inconvenience you’ve experienced. I understand how disappointing this situation must be, and I sincerely apologize for the miscommunication and lack of response.
This is absolutely not the experience we aim to provide. Please contact me directly at stephanie@baerskinhoodie.com so I can personally ensure that your order is addressed and resent to the correct address as quickly as possible. I will make sure to resolve this for you right away.
Thank you for bringing this to my attention, and again, I apologize for the oversight.
Best,
Stephanie
BAERSkin Hoodie Complaints 94
Replied
Bearskin customer service
In December I ordered the Baerskin tactical fleece in green as a gift (order #FLXV690A. It is now January 27, 2025 and has yet to be delivered. Tried finding a customer service phone number, no dice. I bought two blue hoodies from this company last year and am very pleased with the product, but now I am very disappointed. I’ve replying to their emails claiming the jacket was delivered, but to date I have not had a response.
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Hoodie 4.0
Ordered two over a month ago, tried to check back with company as to status of my 200.00 purchase. Upon trying contact they have a phone in Mississippi, nobody answers, they have a phoney address in Delaware 16192 coastal hwy. Appears to be a construction co., next they have a location in South Africa, Capetown, this is supposed be a studio Then we progre...
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Order 1wygrq8f
I placed my order weeks ago and still no tracking or shipping info...this is so frustrating and i am starting to feel like this is a big SCAM. They certainly took my money right away but cant reach anybody at the given Phone and emails are useless.
Read full review of BAERSkin HoodieIs BAERSkin Hoodie Legit?
BAERSkin Hoodie earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
By resolving 77% of 94 negative reviews, BAERSkin Hoodie is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
BAERSkin Hoodie has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Baerskinhoodie.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Baerskinhoodie.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Baerskinhoodie.com you are considering visiting, which is associated with BAERSkin Hoodie, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for BAERSkin Hoodie have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Baerskinhoodie.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from BAERSkin Hoodie.
However ComplaintsBoard has detected that:
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- Baerskinhoodie.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The baerskinhoodie.com may offer a niche product or service that is only of interest to a smaller audience.
Replied
Unable to contact customer service
I ordered a Softshell Jacket a few weeks before Christmas, I knew it properly wouldn't arrive before the big day that that was OK. It arrived just in time for the new year, but when I tried it on it was way to big for me, so I thought I'll see what's the best way to arrange a exchange and that when the issues started. I have emailed at least 4 times, I...
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4.0 hoodie with 2.0 raincoat
I placed 4 orders with this company in November. Items did not arrive for Holidays, I made numerous efforts to contact them, but their answer system only takes messages. Finally, they send me a response after they missed the due dates, apologizing for the delay and offered for me to wait or cancel no questions asked. I thought maybe I didn't get scammed, so...
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Hoodie not delivered
I ordered a bearskin hoodie on 29/12/2024 on order no. E6XA914A and to date no notifications have been received from baerskin. Utter useless customer service has been. I cannot find a uk number to phone but their previous experience in dealing with my complaint gives me any hope whatsoever in this matter. The attitude of baerskin appears to be got your money and we make it as hard as possible to a refund
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Took my money, 2 months later still waiting to recieve my goods.
I ordered both the waterproof soft shell jacket and the waterproof shorts shell trousers (pants) both size medium both in black on 21st nov 2024. I received an email on the same date confirm as much. The £274.90 left my naked account on 22nd nov 2024. I still haven't heard anything in regards to where my items are, other than the tracker I access via the...
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Terrible service. Being ghosted by company
We ordered four products from them. They dont provide you an actual tracking number or location of your products. It's all done through their website with generic "departed country" updates until it gets into the US. After two weeks, we were notified it was in our state, but the packages were being sent back due to incorrect address. Baerskin only allow...
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Items not received
I ordered a pair of pants and the 3 in 1 hoodie a week before Xmas. The pants arrived on Jan 3rd, and I was told the the 3 in 1 hoodie and rain jacket would be shipped to the UK on 7th of Jan as they were on pre order. I have not received my hoodie or rain jacket, and am over £200 out of pocket. None of my several request for a follow up have been responded...
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Product
I wanted to buy a pair of the rain pants at the discounted price of 70 something but the only size that was in stock was small and I’m not a small man. I would actually need to have a two XL so now I can’t buy the pants and of course even my coupon for $20 off. I can’t use that for what I need it for so I would like someone to contact me and help me with this issue..
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Requesting a smaller size - 12/26. Automated reply
On 12/26 I have sent an email requesting to exchange for a smaller size. I did receive an automated reply, stating "the first available representative" would be reaching out. But that has not occurred. I replied to my own email the email again on Jan 6th only to receive the same message. I am being billed on Klarna, but not using the fleece due to it being...
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Product never received/shipped
I truly regret ordering from this so-called "company" Baerskin Tactical Hoodie. They are not transparent (the way SHEIN is) that it's a Chinese company which, of course, drop ships from China. Had I known this I would never, ever have ordered from them. Unfortunately, I found out afterwards, the hard way. I ordered the hoodie as a Christmas gift because...
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Hoodies not delivered
I ordered 3 Hoodies w/shells on Nov 18th and have not received them. I have not received any info on shipping status. They immediately accepted y money. Their reply for info on my order is "we'll email you as soon as we have more info". This was supposed to be a Christmas gift and I gave more than enough lead time. My order # is C3L7123U. I would like to receive what I paid for or get an immediate and full refund ($503.70).
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Order #KQM9WKCG never received
Ordered two hoodies and hoodie/raincoat combo on Dec 4, plenty of time before Christmas. Never received. When I emailed around the 20th, got "oh, we're so overwhelmed" email. Now it's the 8th and still nothing. No customer service to call or even chat. Don't know if you people are legit or I just lost hundreds of dollars, but you had better figure out your...
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Customer service is a 0.
I ordered a large hoodie and a large pair of rain pants in November. I received two pairs of rain pants. One large pair and one xl pair of pants. Also was charged for items that I did not order that was charged to my paypal account. Here all the reference numbers and the amounts that was charged to my paypal account.1. P928300NTEHM6W0FE $79.77, 2...
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Baerskin tactical hoodie 4.0
Order# CM38N6JQ Ordered on November 9th 2024. I messaged on the chat they had available on the site to get tracking info in late November, December 9th, December 27th and January 4th all replied with the same email. Hi First off, let us say: you're a legend for ordering with us. We truly value customer feedback - it's what makes BAERSkin, well...
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Hoodie 4.0
Purchased hoodie and the waterproof shell on December 4th and received nothing but automated emails putting off delivery. Order Information: Hi Janice S Wilson, it’s officially go time. BAERSkin Tactical Your payment for order FT9VJMJ9 has been accepted! VIEW ORDER Hey Janice S Wilson - We’ve received your payment, so it’s all systems go. We'll let you know...
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Two baerskin hoodies
I ordered two of these hoodies. I have not received them and no one has bothered to answer my phone calls. Order #8G62U8YZ and #TGQ31FUJ. Both ordered around Dec. 9. Where is my product? There is no tracking information and the orders only show that the orders have been confirmed. This is not the way to treat customers. If you are out of the product, just...
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I did not recive my full order
Order number VWE7936K. I wrote about a week ago Christmas Day it was when my son opened his gift there was a jacket missing. I paid 169.95 for two jackets and only received the hoodie. What a surprise when my son opened his gift and there was only one jacket there. I have emailed and they said they would get back to me with a response and nothing yet. It...
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Hoodie 4.0
I originally placed 2 orders on Oct. 8th. The first was for an XL the second for a L since I realized the XL was too big. I immediately contacted them and cancelled the XL. Instead, they cancelled the L and sent the XL. I ask to return the XL for a refund. They offered me 40% off to keep it, a free exchange or I pay for return shipping for the refund. I...
Read full review of BAERSkin HoodieAbout BAERSkin Hoodie
The BAERSkin Hoodie is made from high-quality materials that are comfortable to wear and durable enough to withstand regular use. The bear-shaped hood is made from soft and plush materials that will keep you warm during chilly weather, and it's detachable, making it versatile enough to wear as a regular hoodie.
One of the things that make BAERSkin Hoodie stand out from other clothing brands is its commitment to sustainability. The brand only uses eco-friendly materials and processes to create its products. Additionally, the company also uses a zero-waste approach to minimize its impact on the environment.
BAERSkin Hoodie offers a wide range of products for men, women, and children, each with its unique designs and color combinations. The brand's products are perfect for those who want to express their individuality and creativity through fashion.
Another great thing about BAERSkin Hoodie is its customer service. The company is committed to providing a hassle-free shopping experience for its customers, ensuring that they receive their orders on time and in excellent condition. The brand's website is easy to navigate, and their ordering process is straightforward and streamlined.
In conclusion, BAERSkin Hoodie is a brand that prides itself on its unique design, high-quality materials, commitment to sustainability, and exceptional customer service. Whether you're looking for a stylish and playful hoodie or want to make a statement with your fashion choices, BAERSkin Hoodie has something for everyone.
Overview of BAERSkin Hoodie complaint handling
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BAERSkin Hoodie Contacts
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BAERSkin Hoodie phone numbers+1 (769) 223-7756+1 (769) 223-7756Click up if you have successfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number 7 7 users reported that they have successfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number Click down if you have unsuccessfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number 36 36 users reported that they have UNsuccessfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number
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BAERSkin Hoodie social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 29, 2025 - View all BAERSkin Hoodie contacts
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