BAERSkin Hoodie’s earns a 3.6-star rating from 86 reviews, showing that the majority of outdoor enthusiasts are satisfied with their gear.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Replied
Payment sent but not recieved product yet
Hi money was taken out of my account on the 18th October 2024 the sum of £158.90 however I have still not received my coat .My name is Mark Steel 20 Lynmouth Road Norton Stockton on Tees TS20 1QA United Kingdom. My email address is [protected]@hotmail.co.uk Mobile +[protected] .Can someone contact me preferably by email and update me on where my jacket is. Regards Mark Steel
Read full review of BAERSkin Hoodie and 1 comment
Replied
Baerskin tacical hoodie
placed order on website for 5 items all in 3xl. items I was told were lost in transit. It never left where the label was created from in Jamaica NY. it was sitting for over 6 weeks with no one contacting me. I finally called about 4 or 5 weeks later and they said they will re send out the items for me so i agreed. Here we are now on May 20 20204 and I am still waiting on the items. Very bad communication with this company. Poor customer service, Long hold times on the phone. Emails don't get responses I'm beggining to think this company is fake or is ready to go bankrupt soon.
Claimed loss: 5 items in size 3XL including supposed free gifts.
Desired outcome: STILL WAITING ON RESOLUTION SINCE MARCH 20
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking the time to share your review here!
We are sorry to hear that your initial order was lost in transit, and you had a hard time contacting us to assist you with this concern.
Upon checking, I can see that a reshipment has already been requested for your order, and the tracking numbers were previously sent to you via email. One of my colleagues has also recently sent you an update regarding your partial refund.
Again, we apologize that it's taking a long time for you to receive your order, and for the delayed response time. Rest assured that we optimizing our Customer Support procedures and adding more agents to our team so we can respond to our customers in a more timely manner.
If you ever have more concerns or need further assistance, please send us an email anytime.
Best,
Stephanie
Replied
Hoodie 3.0
Order #X4YF8XMM
I ordered a large and received a small. I reached out to Baerskin and they responded saying that it showed I had ordered a small. However they said they would help me be replacing the small with a large. The green I had ordered was out of stock but asked if I take a black. I responded with a yes. I have had no communication with them since and have reached out 4 times now. It has been well over a month now and I’m getting very frustrated. I don’t need and can’t use this small hoodie so I’d like the large black as a replacement. I’d also like a return shipping label for the small hoodie.
Desired outcome: I’m just asking for the black large Hoodie as a replacement for the small Hoodie.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
I received an email from Baerskin Hoodie regarding my order. They told me it had been shipped and provided a tracking number. The tracking number came up with no results. After a few weeks I then tried it again an this time it stated that my order had been delivered to the post office but hadn't been delivered. I then went to the post office and found it had been kept because it had COUTERIFET POSTAGE! It cost me $10.10 to get my replacement hoodie.
This company has the very worst customer service ever. They tell you what you want to hear but they lie constantly. The product changes in quality and options every time I received one.
I'm done with Baerskin Tactical!
I have reached out to Baerskin Tactical again after they did respond to me stating that a replacement hoodie would be sent out. However it has been 16 days since they communicated with me and haven’t given me a confirmation or tracking number. I believe I’m being given the run around on this issue.
This complaint has been resolved automatically due to user's inactivity.
Thank you for following up here regarding your reshipped Order C12KPC3E.
We are sorry to hear that as of posting here, you have yet to receive your package, and when you went to the post office to ask for details regarding your order, you were asked to pay an additional fee due to counterfeit postage.
We have recently sent you an email regarding this issue. Kindly check your email inbox and respond there so we can assist you further.
Best,
Stephanie
Thank you for bringing this matter to our attention!
We understand that you previously asked for assistance from our Customer Support Team, as the product you received didn't seem to fit you well. I can see that one of my colleagues requested for a new product to be sent to you. However, it seems that as of writing here, you still haven't received it. We are very sorry for the inconvenience.
We have recently sent you an email regarding this matter. As for your previously received product, please note that you do not have to return it back to us. You may keep it as a gift or give it to your loved ones.
Please check your email inbox for our recent message and respond there so we can assist you further.
Best,
Stephanie
Replied
Baerskin Hoodie 3
Order Number ZCWFT1LZ
I ordered and paid for a Union Jack patch and two Baerskin patches in my order for a Tactical hoodie on order Number ZCWFT1LZ.
Today I received the Hoodie and one Baerskin patch. I did not get the Union Jack Patch or my second Baerskin patch .
I would be grateful if you could rectify this error.
Many thanks,
Grant Kinnaird
Claimed loss: I Union Jack patchI Baerskin Patch
Desired outcome: I would like to receive my two patches as soon as possible.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a few moments to share your feedback here!
We understand that as of posting here, you have yet two items from your order. We are sorry to hear that.
Upon checking, I can see that they are on their way to you. We have sent you the tracking number for your package via email. Please check your email inbox.
If you have any other concerns or need assistance, please let us know by responding through the same email.
Best,
Stephanie
Replied
The Velcro straps on the cuffs of my sleeves on my bearskin hoodie
I purchased my bearskin hoodie back in October of last year. It took 21 days before ever got to me. I have worn this hoodie several times since it has arrived. It is quite comfortable and warm, however my issue stems from the Velcro straps on my sleeve. About 2 months ago, my right cuff on my right sleeve stopped fastening and won’t Velcro on and now more recently my left cuff on my left sleeve is doing the same. This is rather aggravating, considering the amount of money that I have spent on this hoodie, so I would expect something like this to not be a problem or to be resolved. So what do I need to do?
Desired outcome: Possibly a replacement hoodie with better Velcro straps
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a few moments to leave your feedback here!
We are pleased to know that you found our Baerskin Hoodie comfortable and warm. However, it seems that the velcro straps on both sides have stopped fastening. We are sorry to hear that.
Regarding the long shipping time, we would also like to apologize for that. We have indeed experienced quite a few issues with shipping in the past months. Luckily, we found better transportation solutions. We expect things to improve soon.
As for your product, we have recently sent you an email regarding your concern. Kindly check your email inbox so we can assist you further and help offer a satisfactory solution for you.
Best,
Stephanie
Replied
Bomber jacket
Hi I had delivery of my Baerskin bomber jacket a few weeks ago (colour green, size Large). I have worn it about 10 times and the stitching in the lining of the right sleeve is coming apart, so far about 4 inches. Can I return for an exchange please?
I have deleted my order details but you should have my information:
Jason Symmons
8 High Trees Road
Knowle
Solihull
West Midlands
B93 9PR
United Kingdom
[protected]@gmail.com
Desired outcome: New replacement bomber jacket.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a few minutes to write your feedback here!
We are sorry to hear that there have been some issues with the stitching of your Bomber Jacket, only a few weeks after you started wearing it.
We highly value customer satisfaction, which is why we have a manufacturer's guarantee for issues like this.
Upon checking, I can see that one of my colleagues already assisted you with your concern via email and reshipped your product.
If you ever have further concerns or need more assistance, you may contact us through the same email.
Best,
Stephanie
Replied
Worst customer service. Zero satisfaction on 2 orders totaling $111.49 placed 12/6/23
12/6/23 I placed two orders for Birthday & Christmas gifts. $54.70 & $56.79
Unable to track orders or reach Customer Service, with 7 calls and multiple emails.
1/8/24 A mangled package arrived too late for the intended gifts. I wanted to return both orders. I received an email allowing me to return 1 order. When I tried to clarify that it was 2 orders on the same date I had no response.
I followed their lengthy return policy exactly. Filling out the necessary info.
Then, 2 days later... I received an email that stated since they have not heard from me, they are closing the return request. If I wanted to reopen the request, I needed to respond to the email. Which I did; explaining I have been sick on chemo. The reply was denied.
So I am out $111.49 total, after the worst customer service experience in my life.
I truly believe their company is a scam!
Claimed loss: Two orders totaling $111.49
Desired outcome: I would like a refund and an apology.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
Still have not received the email from Baerskin as stated in the above reply from Stephanie.
(Yes, I have checked the spam folder.)
I have called 3 times today. All of the calls disconnect after more than 20 minutes on hold.
The frustration with this miserable situation continues. I can't help but feel this is an extremely disreputable company. The promises made are like a shell game.
The reason I am afraid to mail the return, without verification, is I do not trust them to acknowledge the return being received... or that they will say something else ridiculous about not following the steps they require.
LD
Thank you, Stephanie, for the quick response. I have not returned the items yet; I am eager to do so.
The complaint with the bank is now closed. They have said the 2 charges will stand, as they concluded it was not a billing error, and the merchandise was received.
I would very much like to return the two orders for refund.
I just looked for your email, and I have not yet received it. I would greatly appreciate your assistance to rectify this situation.
As with all the past emails, there has been quite a disconnect in getting this resolved.
I will be able to provide you the letter from the bank and tracking info when I ship the return. If you could please resend your email that would be great. I will wait for your email before I return the 2 orders.
Thank you,
Linda
This complaint has been resolved automatically due to user's inactivity.
As much as we would love to help resolve this issue sooner ourselves, unfortunately, since the dispute has already been opened, we must wait for the bank to resolve this and reach a decision.
I have recently re-sent the email sent to you by one of my colleagues. It explains the dispute situation in more detail. Kindly check your email inbox.
Best,
Stephanie
Thank you for taking a moment to post your feedback here!
We are sorry to hear that you waited quite a long time for your order to arrive, only to receive a package that was not in good condition. We understand that you tried to contact us multiple times to ask for assistance in returning your products, but it also took quite some time before you received a response.
That must have been such a frustrating experience, especially with your current condition, and with that you're going through - and for that, we would once again like to apologize for all the trouble. We do hope you are doing well now.
It seems that you have already returned your products. However, upon checking, I can see that you opened a dispute with your bank. Until the dispute is closed, we will not be able to issue a refund on our end. We have recently sent you an email regarding this. Kindly check your inbox.
Best,
Stephanie
Replied
Not honoring promise made when I ordered 8 hoodies and 2 jackets in october
I Made 3 purchases on Oct 15, 2023. Order OMAAQU2W was for 8 Tactical hoodies for son, son-in- law, 4 grandsons and 2 stepsons. I specifically asked that since they were for Christmas gifts and since I was ordering so soon, would they be exchangeable after Christmas and was told YES. I have tried to speak with someone by phone but have not been able to do...
Read full review of BAERSkin Hoodie
Replied
Baerskin tatical hoodie
Ordered (they deposited my money) on 1/12/24. Have received no receipt or verification email. Got an order number immediately after, but when it's put into their site to track the order, it says the order doesn't exist.
Have emailed several times, none of which have been answered. Phone calls go unanswered, chat is worthless.
Seems very scammy to me. Their customer service sucks.
Desired outcome: I'd like some sort of recognition that they've got my order (besides my bank account showing they took my money) and some sort of eta on when I might expect this hoodie to arrive.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
As of 6pm 1/31/24 this item has been received. Item arrived and is very nice. I'm pleased with what I have received and consider this complaint to be resolved.
It should not take a 3rd party intervention, however, to receive customer support. Do better Baerskin!
Well, as of 0343 this morning (1/31/24) I finally gotten an email response with a tracking number. According to the tracking link sent via email, the product is at my local USPS distributer and as such, I would expect it will probably be delivered today or tomorrow. The tracking link also states that the package was sent out on 1/15/24 as stated in the response from Stephanie.
It is disingenuous to say an email was sent on 1/15/24 as it clearly was not... however, it seems as soon as the complaint came reached them via Complaints Board, I very promptly got an email.
I will not consider this a satisfactory solution until I receive my product, which hopefully will be within a day or two.
This complaint has been resolved automatically due to user's inactivity.
We are glad to hear that you finally received your order!
Again, we apologize for the inconvenience this whole matter has caused you.
Rest assured that we are continuously working on improving our processes so we can serve our customers better.
Best,
Stephanie
Thank you for taking a few moments to post your review here!
We are sorry that as of posting here, you don't have any updates regarding the tracking status of your order yet - and when you attempted to contact us, you didn't receive a response.
We would like to note that once an order is placed, it might take a few days for it to be shipped and the tracking information to be reflected on the website. As per your tracking status, your order was only shipped last 01-15-2024. That's why when you tried to enter your order number on our website, the tracking information isn't available for your order yet.
We usually send the tracking number after an order is shipped. Can you kindly check the Spam inbox on your emails to see if the email might have went through there?
As for your order, I can see that it's already in transit. We have sent you the tracking link via email recently. If you ever need further assistance, you may indicate that in your response to our email.
Best,
Stephanie
Replied
No response for returns
Ordered on 12/7/2024: didn’t recieve items until 1/14/2024: fit issues with a couple items. Want to return and as per Baerskin policies you must send email to support. I did, waited a week, sent 2 more emsils: no response. Tried Chat bot: no response: tried phone, cuts off after making you wait 5 minutes. Tried social media messaging: nothing! I want to return my items: this company has the worst customer service ever!
Desired outcome: Return for full refund
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking the time to share your feedback here!
It seems that getting assistance with returns had been a difficult task for you. We are very sorry for the inconvenience.
Rest assured that we are continuously improving our communication processes to ensure that our customers receive more timely responses to their concerns.
I can see that one of our Customer Support agents already sent you the return instructions previously via email. We have also recently responded to your inquiry through the same email.
Please continue communicating with us through email so we can assist you further.
Best,
Stephanie
Replied
Waterproof Baerskin hoodie and sweatpants
The site states “product is in stock and will ship same day”
Order #V9YCNZ6C was placed on January 1,2024 and confirmation was received. No shipping information was received. Using the online chat, I received a message that said they were waiting for a shipment of jackets on January 8 and a shipment of pants on January 17. It is now January 29 and I have yet to receive any word on shipping. The site still reads “item is in stock and will ship same day”!
I actually ordered a second waterproof hoodie to see if it would actually ship. That’s order #Q2XB7WED is somewhere in their queue too! Once again I received no shipping information. I’m starting to believe that Baerskin Tactical is a scam company.
Claimed loss: Paid $232.87, still have not received my items
Desired outcome: Please send my purchased items
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a few moments to post your feedback here!
We understand that as of posting here, you have yet to receive the confirmation email for one of your orders, and the tracking number for another order. We are sorry to hear that.
We would like to ask you to check the Spam inbox of your email to see whether the confirmation email for one of your orders might have went through there.
As for your other order, I can see that it's already in transit.
I have sent the invoice and tracking number for your orders via email. Please check your inbox.
If you have further concerns, you may indicate them in your response to our last email.
Best,
Stephanie
Replied
order not received
Jan. 19 2024-- ordered a hoodie $105.00 - 2 WEEKS AGO --did not receive!-- order# TAJAOR36 I live in North Dakota, for some reason they sent it to Colorado? correct name, address and zip---WRONG STATE! I checked the tracking number says started out on Jan. 11, at Jamica,NY and on Jan13, was still in Jamica NY- celled to Baerskin-- no answer!
Claimed loss: hoodie $105
Desired outcome: send hoodie or refund!!!!!!!!!!!!!
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a moment to write a review here!
We are sorry to hear that your order hasn't arrived yet, and it seems that your shipping information is incorrect. On top of that, we understand that getting in touch with us had been a difficult task for you.
Rest assured that we are continuously working on improving our communication and shipping processes so we can serve our customers better.
As for your concern, we have recently sent you an email with a satisfactory solution. Please check your email inbox. Thank you!
Best,
Stephanie
Replied
tactical hoodie
The customer service is a joke. If you try to call, it is answered by an unprofessional sounding guy then you wait for live person but it gets disconnected. If you try the chat option, it will go into an email. When you email, you don't get a response. They give you a tracking info, but if you click the link, you get an error message. If you go to their website and enter the order number, it will say that the order does not exist.
Order not received.
Claimed loss: $100
Desired outcome: Email Response
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback!
Please note that it is the platform's policy that an issue is marked as resolved once the poster does not respond further. However, this doesn't mean that we are not or will not be continuously working with the customer to actually resolve their issue through other means of communication.
If the customer has already started a conversation with us through email, we will continue communicating with them from there. However, if they are not yet in contact with us, we would provide our email address to them.
Furthermore, customers have the freedom to use other review platforms of their choosing if they are not satisfied with the current platform's policy.
If you ever have further concerns, please let me know at stephanie@baerskinhoodie.com, and I will gladly help you.
Best,
Stephanie
Thank you for taking a few moments to write your thoughts here!
We are sorry to hear that your experience with our Customer Service has left so much to be desired. I understand that you attempted to contact us via phone, chat, and email support, but as of posting here, you have yet to receive the assistance that you need.
That must have been such a frustrating experience for you. Rest assured that we are optimizing our communication processes to ensure that our customers' concerns are addressed more promptly.
As for your order, I can see that it's already on its way to you. We have recently sent you the tracking number via email. Kindly check your inbox.
If you have further concerns or need more assistance, you may contact us through the same email.
Best,
Stephanie
Hang on a minute. the complaint was on Jan 15, the reply on Jan 16 and its now Jan 25 and youve 'resolved' the complaint through lack of response? I'm beginning to suspect this whole system is rigged in favour of the companies that you allegedley investigate. Will you (like Trustpilot) allow reviews of yourselves?
Replied
Customer Service at BaerskinHOODIE
I placed an order for 2 hoodies but went back to the site and looked like I was kicked out. It didn't look like I placed the order, so I tried again and later got an email saying that it looked like I placed 2 identical orders and asked me if this was a mistake. I emailed back saying I only wanted 2 hoodies and it was a mistake. No one ever got back to me, and no one refunded me for 2 hoodies I did not want. I have emailed at least 5 times, and no one has responded. I also tried to call but was hung up on after waiting for 10 minutes. I tried the chat, but after waiting several hours, I turned off my computer. Later, I got an email saying they were disconnecting the chat, because I never responded. This is some of the worst customer service I have ever encountered. I think it is a scam to make money from duplicate orders.
Claimed loss: $189
Desired outcome: Refund money for 2 hoodies I did not get, and I did not want. ASAP $189 - An apology would be appreciated. A response would be appreciated. FAST. This has been going on for weeks.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a few moments to post your feedback here!
It seems that you encountered an issue during the ordering process and accidentally placed a double order - and when you attempted to contact us to have this resolved, you had a hard time getting in touch with one of our Customer Support agents. We are truly sorry for the inconvenience.
We understand how frustrating issues like this might be. Rest assured that we are looking into what might be causing this to ensure this doesn't happen again.
Regarding your duplicate order, we have recently cancelled it and issued a full refund into your account. We have recently sent you an email regarding this matter. Kindly check your inbox.
As for your other order, I can see that it was already delivered to you.
If you ever need further assistance from us, please contact me directly at stephanie@baerskinhoodie.com, and I will gladly help you.
Best,
Stephanie
Replied
Return Service
Bought a baerskin hoodie for my husband for Christmas. Doesn't fit. Now up to 7 emails to them, spent a total of over 1 hour being on hold: call, put on hold, line goes dead after 12-15mins. Repeat.
Tried their chat function: in response to my question (can someone respond to my return request), received "Thanks for reaching out! You will get replies here and in your email." That was 2 hours ago, and have not received an email or further response on chat.
Why not have a return form online if they don't have the customer service capabilities to handle returns?
Claimed loss: $99.95
Desired outcome: To be able to return item and be GUARANTEED my refund. From what I'm experiencing, I"m not sure I trust them to send it back and have my refund processed.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking a moment to leave a review here!
We understand that the Baerskin Hoodie you bought for your husband did not fit him quite well - and as of posting here, you have already made multiple attempts at contacting us, but you have been unsuccessful so far. We are sorry for all the trouble.
Due to the high volume of orders and emails we received during the holiday season, we must admit that we have experienced quite a few challenges with responding to our customers on time.
Rest assured that we are working hard in optimizing our communication processes so we can serve our customers better.
As for your concern in specific, we have recently sent you the return instructions via email. Kindly check your inbox.
Best,
Stephanie
Replied
Jacket and Hoodie
Baerskin uses USPS to "Deliver" the items bought by customers. The crapiest carrier service in the United States. Not surprisingly, my Order of $300 worth of clothing was marked as "Delivered" by USPS but, of course, it was never received. I was home with my door open at the time of the purported delivery. I have filed a fraud charge with the Office of Postal Inspector and seeking resolution via Baerskin. I would gladly have paid for alternate delivery if offered. Now I have to go to battle with USPS and Baerskin for expensive items I never received.
Claimed loss: $300.00
Desired outcome: Product I paid for or refund as I was not offered choice to avoid the thieves at USPS.
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking some time to share your feedback here!
We understand that your order was already marked as "delivered", despite the fact that you never received it, and that you already filed a fraud charge with the Office of the Postal Inspector. We are sorry for the inconvenience.
While cases like this are rare, they do happen sometimes, and we have procedures set in place to ensure that our customers receive a satisfactory solution.
Upon checking, it seems that we never received an email from the email address used to place your order. We have recently sent you an email there to address this matter.
Best,
Stephanie
Replied
Baerskin Hoodie & your website sucks
I ordered online from your website Baerskin.com just after midnight on January 6th, 2024: 1 hoodie woman's xl in navy. You site kicked me out and when I went back in I couldn't find if the order was completed or not. Your website needs serious work it is not very user friendly. I filled it out again. Now I have 2 charges to my card for 160.94 CAD & 2 orders #'s:
A1 KU04LU & Q7 97VQO2.
Claimed loss: CAD 160.94
Desired outcome: Send 1 hoodie (woman's xl navy), and reimburse my credit card for 160.94 CAD
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking some time to leave us a review!
We understand that you experienced some issues when ordering from our website, and you ended up with a double order. We are sorry to hear that.
Rest assured that we are working hard to improve our website interface and processes to make our customers' ordering experience more smooth and user-friendly.
Upon checking, I can see that one of my colleagues already addressed your concern via email, and a full refund has been issued for the duplicate order.
If there's anything else we can do for you, please let us know through the same email.
Best,
Stephanie
Replied
Baerskin Hoodie
I had rec'd my 3.0Hoodie early in December - which ws a 3XL. I found the size to be too large - so called and Customer Service - advising to return. Customer Service - Arianne - advised that they would send out to me a 2XL - at no charge to myself.
Unfortunately, the 2XL wass now too small - so I advised that I would like to return. She than said I could return for a full refund - or accept a 40% credit to my card . I advised her a few days later - would accept the 40% credit to my card.
When I emailed Cusatomer Service - she now claims that was an error on her part - and would give me a 20% coupon for a future purchase. Given this runa around - I doubt I would evver purchase from Baerskin again.
Now, Customer Service has gone silent - as they will not honor the original email wih the 40% credit.
The hoddie is a nice product - I give Baerskin this notice - but Customer |Service is lacking - so "Buyer Beware"
Desired outcome: 40% creddit to my credit card, as promised
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for taking the time to post your review here!
We understand that the initial Baerskin Hoodie you received didn't seem to fit you quite well, so you requested to exchange it for another size - and when the replacement product ended up still not fitting well, you received two different sets of refund options. We are sorry to hear that.
Upon checking, I can see that one of my colleagues indeed incorrectly sent the first set of return options. That was meant for original orders, where an exchange hasn't been made yet. As a general rule, once an replacement product has already been sent, a different set of refund options will apply.
However, customer satisfaction is important to us, and since what happened has been a mistake on our end, we have decided to offer a satisfactory solution for you. Kindly check your email inbox.
Again, we apologize for all the trouble.
Best,
Stephanie
Baerskin Hoodie service
Ordered a Baerskin hoodie for Christmas and I needed to exchange the size. Two emails were sent and not answered. I used the chat box on the website and no response. I called the help line and after waiting so long they hung up.
All I want is to exchange the size and try to enjoy the product.
It seems like customer service is not important to this company- I wish I didn't order a hoodie from Baerskin.
Claimed loss: I'm out a hoodies because it doesn't fit.
Desired outcome: Exchange my order without delays
Confidential Information Hidden: This section contains confidential information visible to verified BAERSkin Hoodie representatives only. If you are affiliated with BAERSkin Hoodie, please claim your business to access these details.
Replied
Customer service/return/exchange
I ordered 2 jackets for my boyfriend on Nov 15th for Christmas. Unfortunately, neither fit correctly. I messaged them Christmas day and was pleasantly surprised when they responded on the holiday. Mary C is the one who was messaging me back. She sent a sizing chart as we were trying to decide if we should order a different size in the shell or keep it and...
Read full review of BAERSkin Hoodie and 2 commentsBAERSkin Hoodie Reviews 0
About BAERSkin Hoodie
The BAERSkin Hoodie is made from high-quality materials that are comfortable to wear and durable enough to withstand regular use. The bear-shaped hood is made from soft and plush materials that will keep you warm during chilly weather, and it's detachable, making it versatile enough to wear as a regular hoodie.
One of the things that make BAERSkin Hoodie stand out from other clothing brands is its commitment to sustainability. The brand only uses eco-friendly materials and processes to create its products. Additionally, the company also uses a zero-waste approach to minimize its impact on the environment.
BAERSkin Hoodie offers a wide range of products for men, women, and children, each with its unique designs and color combinations. The brand's products are perfect for those who want to express their individuality and creativity through fashion.
Another great thing about BAERSkin Hoodie is its customer service. The company is committed to providing a hassle-free shopping experience for its customers, ensuring that they receive their orders on time and in excellent condition. The brand's website is easy to navigate, and their ordering process is straightforward and streamlined.
In conclusion, BAERSkin Hoodie is a brand that prides itself on its unique design, high-quality materials, commitment to sustainability, and exceptional customer service. Whether you're looking for a stylish and playful hoodie or want to make a statement with your fashion choices, BAERSkin Hoodie has something for everyone.
Overview of BAERSkin Hoodie complaint handling
-
BAERSkin Hoodie Contacts
-
BAERSkin Hoodie phone numbers+1 (215) 770-3194+1 (215) 770-3194Click up if you have successfully reached BAERSkin Hoodie by calling +1 (215) 770-3194 phone number 45 45 users reported that they have successfully reached BAERSkin Hoodie by calling +1 (215) 770-3194 phone number Click down if you have unsuccessfully reached BAERSkin Hoodie by calling +1 (215) 770-3194 phone number 365 365 users reported that they have UNsuccessfully reached BAERSkin Hoodie by calling +1 (215) 770-3194 phone number
-
BAERSkin Hoodie social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 25, 2024 - View all BAERSkin Hoodie contacts
Most discussed BAERSkin Hoodie complaints
Disappointing experience with B?RSkin Hoodie: Subpar Quality & Terrible Customer ServiceRecent comments about BAERSkin Hoodie company
Combined tactical hoodie 4.0 with rain jacket 2.0 and a separate rain jacket 2.0.
FlameKeepers Hat Club
10 reviews
Lilygown
10 reviews
Fashion By G Man
10 reviews
Forest Fits
1 review
Servedfresh
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.