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BAERSkin Hoodie Customer Service Phone, Email, Contacts

BAERSkin Hoodie
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3.8 35 Reviews 104 Complaints
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BAERSkin Hoodie Reviews 139

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BAERSkin Hoodie Non-existant customer service

Ordered two hoodies, which were sent to the wrong address. Emailed the company, "Jess" said if we didn't receive them they would re-send. I didn't receive them and contacted the post office, with which I had submitted a forwarding address. The post office investigator called me back to say this company doesn't forward packages because they don't want to pay more shipping and the company's guidance to the post office is to dispose of the items. I phoned AND emailed the company, twice, and have yet to receive a response (it's been a week since I last contacted them). Apparently, Ms. "Jess" didn't know what she was talking about. This company seems shady to me and how they stay in business is a mystery. Just not responding is never good business practice and karma will catch up with the greedy scammers.

Recommendation: Don't waste your time or money on this shady company

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BAERSkin Hoodie Can't get information on my hoodie

I ordered a hoodie on November 30th. I have called, left messages, sent emails with no response. Probably over a dozen. I have not received any tracking information on my hoodie. I need it for Christmas since my son is in college and goes back to school soon afterwards. I also looked at this site before and sent an email to Stephanie with no response. Can someone please email me with information on my order? I have no idea what to do anymore. PLEASE CONTACT ME!

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Deb Karwacki
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I don't know what to even do anymore. I need this for Christmas. Maybe I should call the credit card company and see what they say.

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Alisha Johnson6969
US
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I ordered 1 on October 18th 24 , As of 11/14/2024 my order stopped tracking. Stating recieved at my local post office. Contacted Post Office they have no record of this shippment. I emailed them 4 times befor response and asked for a refund. Two weeks later they sent an email stating my payment was recieved and i would get a tracking number soon. That was 2 weeks ago. Still no tracking number. At this point just wanting my money back!

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BAERSkin Hoodie
Lewes, US
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Hi Alisha,

We deeply apologize for the delays and lack of communication you’ve experienced with your order. It’s clear that this situation has been very frustrating, and we understand your concerns regarding the tracking and the refund process.

To assist you directly and ensure we resolve this promptly, please email me at stephanie@baerskinhoodie.com with your order details. I will personally look into your order status and ensure that we address your concerns as quickly as possible.

Thank you for your patience, and we are committed to making this right.

Best,
Stephanie

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BAERSkin Hoodie - Lack of communication, delayed shipping, and lack of, or severe delay of, promised refunds

Many many emails later, and unresolved questions (such as, are all the zippers reversed, or are these items defective? no response) most of the order was returned. The pants were retained, but now see they are cut with too low a rise (and wearer is not fat). Would not recommend. Once told items were to be returned, BS went dark, with no response to follow...

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BAERSkin Hoodie Awful customer service

I ordered a hoodie that was supposedly shipped. The tracking info is absolute garbage with no actual info provided. I emailed multiple times and left voicemail with no response at all. I can't even say what the product is like because I don't know where it is and can't get anyone at this company to contact me back! Extremely disappointing and I'll never recommend this company.

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Private234
Bainbridge Island, US
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They drop ship these, likely from China, and you won't get your item until some warehouse somewhere ships it. The tracking is not really tracking.

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BAERSkin Hoodie Baerskin Hoodie - SCAM

My spouse ordered one of these Hoodies, then unexpectedly died. This order arrived after her death, so I sent it back via UPS store, it was never opened and was in the original envelope with the label on it. I contacted the company via email a couple weeks later, because they would not answer any phone calls. I explained the circumstances to them and asked that they credit the amount back to the credit card. After going round and round with them for 3 months. They write back and say, no they they will not refund the money. Pretty rude in my opinion. I would NEVER do business with company again. Of all the companies I sent items back for refunds, these were the only ones who gave me a hard time. buy at your own RISK.

Recommendation: Don't order

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Private234
Bainbridge Island, US
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No reason one should have to file a complaint somewhere to get results. They have strange and onerous requirements for returns that appear designed to avoid refunds. Don't do it.

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BAERSkin Hoodie Returns are impossible

I ordered 3 jackets. We did not like how bulky the cuffs were on them so I have been reaching out to baerskin tactical for almost 3 weeks now for a return. I have emailed and chat on their web site and I still have not received one response back? I called, only an automated service no live people... this has been by far the worst return process I have ever encountered.

Recommendation: Unless you know damn well you love the fit of these items don't buy.

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Private234
Bainbridge Island, US
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Be careful - despite the lack of communication from the customer service department, you have only 60 days to return, and are required to use their form (only provided by email . . . ) and must return to an odd ball place, not where you received the shipment from.

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BAERSkin Hoodie Cozy and Warm, But Size Up! B?RSkin Hoodie Review

Get a size up, folks! The BAERSkin Hoodie is one cozy piece of clothing, but the sizing can be quite tricky. If you're an American man, be wary that this hoodie runs a bit smaller than the usual sizes. I found the shoulders to be quite tight, and the hand pockets barely fit my hands. I think the opening zipper for the hand pockets should be longer and deeper. My hands barely fit in there!

However, the material used in making this hoodie is thick and warm. It definitely retains body heat well. As much as I love my hoodie, I will have to purchase a bigger size if I want to be more comfortable. I suggest that you do the same thing too. Never underestimate how important it is to be comfy and snug in your clothes!

I wore my BAERSkin Hoodie during the colder months, and it really did keep me warm. However, I had to be careful when washing it. The instructions say that it's best to drip dry and not use a dryer. I accidentally put it in the dryer once, and it did shrink a bit. So, definitely stick to the instructions on the care label.

Overall, I think this hoodie is definitely worth the purchase. Just be sure to size up!

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BAERSkin Hoodie Disappointing Quality & Poor Customer Service

So I wanted to give my opinion on the BAERSkin Hoodie that I recently purchased from baerskinhoodie.com. I must say, both my son and I were real deal excited about getting these hoodies. However, as soon as we received them, our excitement turned into a real disappointment.

First of all, the delivery took nearly a month to arrive, and when they finally did, the quality of the product was below average. It appeared as if it was made from cheap material, and there was no liner either. The stitching was showing and it also turned out to be thin, unlike the advertisement on their website. Here in the Midwest, winter is real chilly, and both my son and I were freezing in these hoodies.

Furthermore, I had some concerns and questions about the product and tried to get in touch with their customer service. Unfortunately, they didn't have any phone number that I could call and only mentioned an email address. However, after sending multiple emails, they didn't get back to me. It's a real deal shame when companies don't have good customer service to help people when things go wrong.

I must admit that I am pretty bummed about spending my hard-earned money on these hoodies, in the end, they're just a real deal scam. I should have read more reviews online before buying, but I was too excited to have matching hoodies with my son. Anyway, after some hassle, my CC company reversed the charge, and I learned an important lesson about being extra careful with online shopping.

Honestly, my advice would be if you want a hoodie like this, don't purchase it from baerskinhoodie.com. Instead, try finding the same product from different brand names on Amazon, which probably come from the same factory in China. It's just so much easier.

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BAERSkin Hoodie Avoid This Cheating Merchant!

I don't suggest doing business with BAERSkin Hoodie, they cheated me out of . I bought this top on December 8th, but haven't seen it yet. There's no phone number to call, and the chat on their website doesn't work, it just asks for your email and that's it (which they never reply). The only way to reach out is emailing them, so I did. I asked about the whereabouts of my purchase, but haven't heard back since. It's already been 3 days since that email was sent, and there's still no reply. I sent another email asking why I haven't heard back yet and turns out they blocked me from sending them messages! This is just absolute nonsense! One might say this to be a bad faith way of doing business. Trust my advice and the many negative reviews online. Keep a good distance from these people. They are far from being trustworthy merchants.

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BAERSkin Hoodie Cozy and Comfy

At first, I was a bit hesitant to order the BAERSkin Hoodie from baerskinhoodie.com since it was a bit pricey for me. However, the more I read into it, the more I thought it might be worth the investment. The wait time was about three weeks, which is not my favorite thing, but I figured it would be worth it if the hoodie was as good as it was said to be.

Finally, when it arrived, I was so happy. The smile on my face was huge. It's not often that I get that excited about receiving a product. The material is so soft and comfy, not rough or itchy like some other materials can be. I even wore it in springtime and I'll probably do the same in the fall, but I might have to put it away during the summer. Who knows, though? Maybe I'll even wear it then!

This hoodie is made out of high-quality material with plenty of pockets, which is really nice. I hope you enjoy it as much as I do. It's well worth the investment.

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BAERSkin Hoodie Quality and Design on Point!

I ordered one of those BAERSkin Hoodies from their website for me mate. Took quite a while to come, I tell ya', and I was gettin' a bit agitated 'cause I wanted to give it to him for his birthday. Them customer service people couldn't give me an exact date of delivery, but the fella that helped me was real patient and explained the situation, so I guess it was all right in the end.

When the hoodie arrived, I gotta say, it was really impressive. The quality was matchin' the price, and the design was so cool, I reckon he's gonna be over the moon when he sees it. And it ain't too heavy, which is good for me, I don't like luggin' around too much stuff. Even though I didn't give it to him just yet, I can tell it was well worth the wait.

I was curious and went back to their website, and I noticed they got hoodies for the ladies now. Makes me wanna get one for meself too. I just hope it won't take as long as the first time I ordered. I'll definitely letcha know what happens!

Overall, it was a great experience dealing with BAERSkin Hoodie. Sure, it took a while to come, but the customer service people were helpful, and the product itself was fantastic. Can't wait to see how me mate likes his new hoodie.

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BAERSkin Hoodie shipping Delays, Flawed Design, and Low Quality Zipper - Not Worth the Money

I bought this BaerSkin Hoodie (baerskinhoodie.com) as an anniversary present for my hubby. But boy oh boy, was I in for a shocker! It got to me super late, a whole 2 weeks after the anniversary. Can you imagine my frustration? I ain't no happy camper, folks. I mean, I placed my order over 2 weeks before the big day. What happened there? And guess what, folks? As soon as my fella tried it on, we noticed some flaw in design. It's zippered on the wrong side, and it's like some woman's jacket. You know, I'm no rocket scientist, but I know this ain't right. This could've been a disaster if I knew beforehand that it was shipping all the way from China. It'd have been a big mistake and I wouldn't have bought it, never in a million years. But, the material is premium and it fits like a glove. The pockets are pretty cool too. Now, it gets even worse when you read that the zipper falls apart after being washed. I mean, that's even worse than the zipper being on the wrong side, right? Folks, it's so disappointing! I can't believe it cost me on discount, supposedly 60% off. Ain't that something? And get this, they say it's retailed at over ! That's daylight robbery, if you ask me. Honestly, I wouldn't recommend this hoodie at any price, not even to my enemies. Can you imagine what a joke of a present it'd make if I bought it for our 4 sons and son-in-law for Christmas this year? It's just not worth it, folks.

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BAERSkin Hoodie Horrible Customer Service & Possible Scam

I ordered the BAERSkin Hoodie from baerskinhoodie.com and was really excited for it to arrive. When it finally did, I eagerly tried it on, only to find that it was way too small for me! I was really disappointed and upset. I immediately sent an email to the company, but I haven't heard back from them yet. I've sent a total of five emails now, but still no response. It's been over a month since my initial email and my frustration is growing by the day.

What's even more frustrating is that when I tried to call their "phone number," it was a Verizon business number that kept saying "User Busy" no matter what time of day or night I called. I'm really starting to wonder if this company is even legitimate, or if they're just collecting people's money and not responding to any inquiries or concerns.

My 14-day exchange or return period will expire soon and I'm really worried that I won't be able to return or exchange the hoodie. I'm really disappointed in this company and their lack of customer service. I feel like I've been scammed and I wouldn't recommend this company to anyone.

Baerskinhoodie.com may have a decent product, but their customer service is atrocious. I'm not sure if the company is even based in Delaware, which is the address they're using, but regardless, they should be embarrassed by their lack of response and customer service. I hope that other potential customers are wary before ordering from this company and don't end up like me - frustrated and disappointed with their purchase. I wish I could give them no stars or even a half star, but unfortunately, one star is the lowest rating I can give.

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BAERSkin Hoodie Poor Quality, Late Delivery, and Trashy Customer Service

I ain't gonna lie, but ain't nobody got time and money fo' this company. Yo, let me share my experience with y'all. So, I got myself a BAERSkin Hoodie from their website on 11/28/22 cuz I thought it would be lit af Christmas present for my boo. They promise on their site that it'll be delivered in 10-14 days, but yo, it took 44 days! Can you believe that? And guess what, they manufacture it in China! I was so pissed, I sent 'em several emails askin' for the reason of delay and demanding a refund, but all I got was some generic emails offerin' 20% discount on my next order. Not happenin'!
Now, let's talk about the hoodie itself. The zipper on it was oriented for a female body, which my hubby instantly noticed. It's supposed to be a fleece jacket with extra pockets, but to be honest, it ain't any warmer than a regular cotton hoodie that you can score for like 15 bucks at Wal-Mart. Why pay so much fo' nothin' special?
The customer service was trashy and the product was hella expensive for such poor quality. They ain't got no empathy or sympathy for their customers once you fail to get your product as promised on their website. I didn't even bother to send it back cuz it wasn't worth the money or time to deal with them again. I suggest y'all stay far away from this company. Beware!

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BAERSkin Hoodie terrible Communication and Service from Baerskin and MyNuve for BAERSkin Hoodies

Do not make the same mistake that I did! If you're considering buying a BAERSkin Hoodie, be aware that you might encounter some serious issues with communication and service before and after your purchase.

Let me tell you about my own experience: I placed an order for four hoodies on October 30th, 2022, and paid a total of . All appeared to be well, as I received an automated email confirming my order was received. After that, though, I heard nothing from the company until November 17th, when I received a second email saying that my product was being shipped from China.

I must admit, I was pretty surprised to find out that my hoodie was made in China, as I was under the impression that these products were manufactured in America or Europe. From the moment I learned about the Chinese production of the product until November the 17th, I felt worried about the situation, which added a lot of unnecessary stress to the situation.

Things only got worse when I tried to contact Baerskin via phone and email to cancel the order and got no response. As days passed, I felt much more frustrated and started losing hope. Eventually, on November 18th, I got an email from a company called MyNuve, telling me that the product had shipped. This was the first time I'd ever heard of them.

I attempted to respond to the email and request that the order be cancelled, but didn't get a reply until November 28th, which told me that the product had already shipped and couldn't be stopped. As fate would have it, my package arrived on November 30th.

Out of sheer disappointment during Black Friday sales, I shipped the package back to the company the next day, unopened and noted that I did so in an email to MyNuve. Almost a week later, I got an automated email asking me if I liked the product. When I replied and told them that I returned it unopened and explained my frustrations they asked me where it was and became difficult until they finally replied and informed me that they couldn't give me a refund because their terms indicate that they can only accept packages sent to the address provided and prepaid.

Needless to say, I was left feeling quite frustrated and upset about the whole experience. The communication and service were terrible, and customer satisfaction wasn't even a consideration. I ended up losing my money, with no hope of getting it back.

So, if you're thinking about buying a BAERSkin Hoodie, do yourself a favor and steer clear of both Baerskin and MyNuve. Trust me; you don't want to go through this same frustrating experience.

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On 12/26 I have sent an email requesting to exchange for a smaller size. I did receive an automated reply, stating "the first available representative" would be reaching out. But that has not occurred. I replied to my own email the email again on Jan 6th only to receive the same message. I am being billed on Klarna, but not using the fleece due to it being...

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I truly regret ordering from this so-called "company" Baerskin Tactical Hoodie. They are not transparent (the way SHEIN is) that it's a Chinese company which, of course, drop ships from China. Had I known this I would never, ever have ordered from them. Unfortunately, I found out afterwards, the hard way. I ordered the hoodie as a Christmas gift because...

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I ordered 3 Hoodies w/shells on Nov 18th and have not received them. I have not received any info on shipping status. They immediately accepted y money. Their reply for info on my order is "we'll email you as soon as we have more info". This was supposed to be a Christmas gift and I gave more than enough lead time. My order # is C3L7123U. I would like to receive what I paid for or get an immediate and full refund ($503.70).

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Ordered two hoodies and hoodie/raincoat combo on Dec 4, plenty of time before Christmas. Never received. When I emailed around the 20th, got "oh, we're so overwhelmed" email. Now it's the 8th and still nothing. No customer service to call or even chat. Don't know if you people are legit or I just lost hundreds of dollars, but you had better figure out your...

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I ordered a large hoodie and a large pair of rain pants in November. I received two pairs of rain pants. One large pair and one xl pair of pants. Also was charged for items that I did not order that was charged to my paypal account. Here all the reference numbers and the amounts that was charged to my paypal account.1. P928300NTEHM6W0FE $79.77, 2...

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Order# CM38N6JQ Ordered on November 9th 2024. I messaged on the chat they had available on the site to get tracking info in late November, December 9th, December 27th and January 4th all replied with the same email. Hi First off, let us say: you're a legend for ordering with us. We truly value customer feedback - it's what makes BAERSkin, well...

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Purchased hoodie and the waterproof shell on December 4th and received nothing but automated emails putting off delivery. Order Information: Hi Janice S Wilson, it’s officially go time. BAERSkin Tactical Your payment for order FT9VJMJ9 has been accepted! VIEW ORDER Hey Janice S Wilson - We’ve received your payment, so it’s all systems go. We'll let you know...

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I ordered two of these hoodies. I have not received them and no one has bothered to answer my phone calls. Order #8G62U8YZ and #TGQ31FUJ. Both ordered around Dec. 9. Where is my product? There is no tracking information and the orders only show that the orders have been confirmed. This is not the way to treat customers. If you are out of the product, just...

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Order number VWE7936K. I wrote about a week ago Christmas Day it was when my son opened his gift there was a jacket missing. I paid 169.95 for two jackets and only received the hoodie. What a surprise when my son opened his gift and there was only one jacket there. I have emailed and they said they would get back to me with a response and nothing yet. It...

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I originally placed 2 orders on Oct. 8th. The first was for an XL the second for a L since I realized the XL was too big. I immediately contacted them and cancelled the XL. Instead, they cancelled the L and sent the XL. I ask to return the XL for a refund. They offered me 40% off to keep it, a free exchange or I pay for return shipping for the refund. I...

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Ordered 11/29/24 and was charged. Said it would arrive by Christmas. I reached out after no tracking was available a week before Christmas. Tried getting a person on the phone, unsuccessfully, and ended up having to communicate via email. They said the order would be late due to high demand but "it was a now a top priority and would ship in 7 days". I asked...

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I placed an order for a baerskin4-navy-m for $79.97 on Dec 18, 2024 and charged to Pay Pal. In addition an error was made in ordering where I got charged $107.90 for a baerskin4-navy XL. I sent an immediate reply saying the XL hoodie was a mistake and removed from the order. However my Pay pal account was charged $107.90. I have heard nothing back from...

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I ordered on Dec. 4, 2024, Order Number XK7X0FTU. Received email stating order was confirmed. To date (Dec. 28, 2024) my hoodie has not arrived. I have gone onto the website in the "find my order" section and it only states it's on it's way. I received an email regarding delays due to the holiday season, but nothing further. Most often, the "find my order"...

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BAERSkin Hoodie Baerskin tactical

Ordered December 10th and nothing no confirmation or email. But yet klarna has been taking money for payment so the order did go through. Multiple phone calls (no answer only voicemail and Multiple emails and chats with no response. Terrible company ant this point. To not return contact in any way is irresponsible as a business. The fact that my teen worked her but off fie the $$ for this gift and to be scammed/ ghosted despicable. Hopefully people see this before ordering!

Desired outcome: Contact or product

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Update by Dan McDonough
Jan 06, 2025 6:05 am EST

I will follow up with her and see if she received any emails and gonfeom there.

Update by Dan McDonough
Dec 26, 2024 10:05 am EST

Daughter bought hoodie for an xmas present for me on Dec 10th. No email confirmation but yet klarna has taken money for purchase so it did go through. Multiple calls (only voicemail) and Multiple emails and chats with no return. At this point like title says beware- looks to be scam

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12:24 pm EST
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BAERSkin Hoodie Combined tactical hoodie 4.0 with rain jacket 2.0 and a separate rain jacket 2.0.

I ordered these items on 29 November 2024 and I received confirmation that payment had been received and that the orders were being processed and would be shipped.

The order numbers are 4POG693M and D9FU2CWT.

I ordered these items as Christmas presents well in advance.

I have not heard a thing since.

I had ordered a hoodie previously and expected the same high standard of service as previously.

Desired outcome: I want the items and I want confirmation they are going to be shipped.

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lyndsay harshman
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Dec 24, 2024 12:43 pm EST
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I too am in the same situation ordered Nov 30 money paid and confirmation it was on its way - no communication or tracking available to date 24th Dec - tried call robot answer [protected]- this too was a present for my Veteran Husband on my limited income for Christmas - wanted to buy something that he chose - very disappointed. The number([protected] to contact is out of service.
I understand this is a busy time for this company yet after reading the shipping/delivery info ordering a month in advance would have easily covered this time frame. Where is my order?

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BAERSkin Hoodie Baerskin hoodie/rainjacket

I ordered a hoodie/rain jacket front Baerskin Tactical on Nov. 30, 2024. Payment was made via PayPal. I received an email with the ID number and then...nothing. I've called, sent texts, emails. No response. So, basically, they've stolen $169.95 from me. And they obviously aren't interested in resolving this. No communication. Customer service is nonexistent.

Desired outcome: I want my order.

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Dec. 8th I ordered a hoodie for my son to be shipped to his address. After checkout, I placed an order for a hoodie to be shipped to my address with the 20.00 discount they gave me at the time of the first order. Nothing has been communicated in response to my calling and emailing to find out why I haven't received any information about shipping or tracking...

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**Order Date**: November 30, 2024 **Notification Date**: December 21, 2024 1. **FTC Rules**: According to the FTC's Mail or Telephone Order Merchandise Rule, if a company charges your credit card before shipment, they must ship your order within the time stated in their advertising or within 30 days if no time is specified. If they cannot meet thi...

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9:15 pm EST
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I ordered three sets of the Baerskin Hoodie/Rain Jacket combos for three family members for Christmas. I placed the first order on November 30 and the other two the very next day on December 1. One was shipped relatively quickly and arrived a couple of days ago, but the other two orders haven't even shipped yet. I was so excited to give these (very...

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3:26 pm EST
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I placed an order on 11/30/2024 and another order on 12/3/2024. Per the website, it takes 10-14 days to ship. It is now December 20, 2024, and no sign of my orders. Contacted them after 12/14/2024 and asked where my items were, and said if they couldn't fill the orders to give me a refund. No response. Contacted them again requesting a refund, and received...

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About BAERSkin Hoodie

Screenshot BAERSkin Hoodie
BAERSkin Hoodie is a company that offers an innovative and stylish approach to hoodies. The brand's unique design features a bear-shaped hood which adds a playful and bold statement to traditional hoodies.

The BAERSkin Hoodie is made from high-quality materials that are comfortable to wear and durable enough to withstand regular use. The bear-shaped hood is made from soft and plush materials that will keep you warm during chilly weather, and it's detachable, making it versatile enough to wear as a regular hoodie.

One of the things that make BAERSkin Hoodie stand out from other clothing brands is its commitment to sustainability. The brand only uses eco-friendly materials and processes to create its products. Additionally, the company also uses a zero-waste approach to minimize its impact on the environment.

BAERSkin Hoodie offers a wide range of products for men, women, and children, each with its unique designs and color combinations. The brand's products are perfect for those who want to express their individuality and creativity through fashion.

Another great thing about BAERSkin Hoodie is its customer service. The company is committed to providing a hassle-free shopping experience for its customers, ensuring that they receive their orders on time and in excellent condition. The brand's website is easy to navigate, and their ordering process is straightforward and streamlined.

In conclusion, BAERSkin Hoodie is a brand that prides itself on its unique design, high-quality materials, commitment to sustainability, and exceptional customer service. Whether you're looking for a stylish and playful hoodie or want to make a statement with your fashion choices, BAERSkin Hoodie has something for everyone.

Overview of BAERSkin Hoodie complaint handling

BAERSkin Hoodie reviews first appeared on Complaints Board on May 18, 2023. The latest review Customer service was posted on Mar 3, 2025. The latest complaint Soft Shell Jacket was resolved on Feb 07, 2025. BAERSkin Hoodie has an average consumer rating of 5 stars from 139 reviews. BAERSkin Hoodie has resolved 91 complaints.
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  1. BAERSkin Hoodie Contacts

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    +1 (769) 223-7756
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BAERSkin Hoodie Category
BAERSkin Hoodie is ranked 86 among 724 companies in the Fashion and Style category

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