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CB Fashion and Style BAERSkin Hoodie Requesting a smaller size - 12/26. Automated reply
BAERSkin Hoodie

BAERSkin Hoodie review: Requesting a smaller size - 12/26. Automated reply

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4:24 pm EST
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On 12/26 I have sent an email requesting to exchange for a smaller size. I did receive an automated reply, stating "the first available representative" would be reaching out. But that has not occurred. I replied to my own email the email again on Jan 6th only to receive the same message. I am being billed on Klarna, but not using the fleece due to it being simply too large since I have recovered from cancer. Please advise How I can return this for a size small?

Desired outcome: Reply to my email with instructions for returning the product for an exchange.

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BAERSkin Hoodie response
Jan 14, 2025 6:32 am EST
BAERSkin Hoodie customer support contacts
Phone numbers

+1 (769) 223-7756

Address

US

Website

www.baerskinhoodie.com

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Hi Allen,

Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in our response and for the inconvenience caused by not receiving the assistance you expected. We understand the importance of receiving the right size, especially given your circumstances, and we regret that this has taken longer than it should have.

We’ve just responded to your original email and are ready to assist you with your exchange request for a smaller size. Please review the response for detailed instructions on how to return the fleece for a size small.

Thank you again for your patience, and we look forward to resolving this for you.

Best,
Stephanie
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