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I ordered 2 jackets for my boyfriend on Nov 15th for Christmas. Unfortunately, neither fit correctly. I messaged them Christmas day and was pleasantly surprised when they responded on the holiday. Mary C is the one who was messaging me back. She sent a sizing chart as we were trying to decide if we should order a different size in the shell or keep it and, at the time, we were looking to exchange the tactical hoodie for a different size. I asked her how the exchange process worked as she just asked me to send the size needed and they would ship the replacement. That is a very unusual method/response for exchanges. I didn't want to be charged for another and needed a shipping label or something to exchange. She never responded. We have decided we want a refund on hoodie and will just keep the not perfect fitting shell as this has been a nightmare. We are approaching the 60 day limit for returns and we can't get anyone to continue a conversation. We've messaged/emailed 8 times and have spent well over an hour on hold trying to get someone to pick up the phone (it hangs up after 11 minutes). I finally wrote comments on Facebook posts and someone messaged me asking for order numbers but never followed up. I also received an email after that with a new order number stating a replacement is on the way. I didn't ask for that. I was inquiring about the process. The tracking info is not working. I don't know how to get ahold of anyone to actually return one product. Terrible customer service.
Claimed loss: The jacket I'm looking to return was $119.95. The tactical hoodie they are sending again was $149.95
Desired outcome: Refund for the hoodie.
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This complaint has been resolved automatically due to user's inactivity.
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I ordered two jackets on 10/27, it is now 12/3. I've been trying to contact this company via phone and email and chat bot, and no one picks up or responds to email! Order # VXN6UQHZ. This needs to be corrected ASAP!
I placed my order for the tactical hoodie December 3, 2024 it's now December 20,2024 and I haven't even received a tracking number. I've sent two messages but still no information on when I should receive my order or tracking number. I tried calling a number I found on line but number not working. Non existent customer service. I had faith in this company but I wouldn't deal with them in the future.
My order number is 333NB3TU
I placed an order for A hoodie & rain jacket in November 2024, received it in two weeks. I placed an order for another tactical hoodie December 4, 2024 and still have not received it. The customer service is terrible, I have emailed 3 times, called left message twice [protected]), still not received any reply. I get 50 emails a day from this company to order again, NEVER! The sad thing is my son loves the jacket I did receive and gave him for Christmas, my grandson has still not received my gift.
Order number PP6AZ0LX
Very disappointed in this company.
have the same issue, these people are the worst. I sent mine back in and the said the mail me on back, this has been over 30 days on the return, at this point all I want is my money back,. if i can say one thing to perspective buyers, it would be stay the hell away. Worst possible customer service..
my original order # was 8U0ZJ7EK AND UAYGAQL FOR THR SECOND ORDER,,
This company is advertising heavily on the internet, but you can't seem to reach a real person. I placed an order the day after Christmas, with a tentative ship date of 6 January, 2025. Keep checking their website, no update on the status. I have sent up 2 follow ups via there smart chat, and no response from the company. The phone number [protected] (Philly area) is not taking calls at this time. I'm gonna cancel the order and have my credit card company deal with them. POOR Customer service. Seems they are over-promising and under-delivering. Great Advertising, but no back end support.