Zaful
reviews and complaints

As an expert in the fashion industry, I've noticed a mix of reviews about Zaful. While some customers have praised the quality and unique designs of their clothing, others have expressed concerns about delayed deliveries, sizing issues, and difficulties with returns. It seems that Zaful's customer service responses vary, with some customers feeling satisfied with the support provided, while others have faced challenges in getting refunds or resolving issues. If you decide to shop at Zaful, it's advisable to carefully check sizing charts, read reviews, and be prepared for potential delays in delivery. Proceed with caution and manage your expectations accordingly.

This is my go-to online store for swim suits and gifts!
They have a bunch of well-priced suits that have great designs.
The shipping is reasonable if you do a bulk order with some friends, which is never hard to do because they have a lot of things to suit everyone's taste.
My one piece still gets a lot of compliments and I use it for swimming laps which it works well with. The fabric is good and stretches well even when I put on a little more weight. The color still holds and there is no wear down on it. The business is also very reasonable if they are out of stock or have any issues with the order. They are quick to get back to you, definitely within 24 hours and are communicative and understanding. I'm never worried when I buy through them and have and questions or concerns. They frequently have great sales so when I get stuff through there I know I am getting a great deal regardless and get way more bang for my buck when I order here. Definitely recommend Zaful, its a great store :) Enjoy!

Date of purchas: 24/11/2018

I ordered from zaful around black Friday/Christmas time and despite this the delivery of my item was very speedy. I am a UK resident so this surprised me as usually orders from US websites take quite a while to reach me.

I was very impressed by the quality of the product which was a burgundy fluffy jacket. Apart from the fact that initially the zip was a little stiff the coat was exactly what I wanted and had been looking before.

Being quite petite I was happy to find that the coat accommodated for this and that the fit was very true to size.

Another thing to mention is how helpful the customer services team was. I had purchased another item around the same time as this from America and had mixed up an email from the customs tax office thinking it was from zaful for my coat rather than the other item. Despite me being in the wrong they sorted everything out very quickly for me without blaming me and we're keen to help me in anyway possible.

I would definitely recommend buying from zaful and will be doing so again.

Despite what other unhappy reviews say, I’ve never had a bad experience with Zaful. They’re clothing does run small and I usually size up after learning from my very first order, but their customer service is always very quick to respond and provide solutions! They once sent out a swimsuit a size bigger like I needed free of charge and let me keep the original! They also have a student discount program which I love and even have a points program to take additional discounts off clothing. Highly recommend this site!

I have not found another online clothing store as good as Zaful yet! Their clothes look "too good to be true" on their website but the clothes actually do look JUST like the pictures every time :) My favorites are the two-piece sets because most of Zaful's pants/shorts are high waisted and then the two-piece set comes with a cropped shirt which is my favorite with the high waisted pants! I also always follow the sizing chart because it is accurate! I'm always either a small or a medium based on the sizing chart. Definitely recommend shopping here!

I love this company! I love their products, i love their customer service, i love their app, and i check it every day! Their clothes for women are made so amazingly well to fit the feminine figure in the most flattering way. Their clothes are so unique, I’d not find them anywhere else! The clothes Ive gotten from them are my most favorite clothes Ive ever had. Everything is priced so reasonably and better; this is my absolute most favorite brand. I’ve never wanted to gush so much over a company before! Their customer service is so kind it has shocked me. This will always be my #1 go to for new clothes. I highly recommend it to men and women.

In all honesty, I was expecting this shopping site to be a bust and a headache. I wasn't sure if anything would fit me right or at all. I was very skeptical of using Zaful to buy clothing, especially swim suits. I am 5'8", 36-38C bust, and US Size 12 or European size 31 waist. It is very hard for me to find clothes that fit in a store, so shopping online is usually my last resort. I am always afraid the size I see online isn't exactly what it's going to be when it's on my body type. Fortunately, after watching youtube try on videos and reading lots of reviews I dove in and purchased my first order of 3 swim suits for a cruise. According to the size chart, I would be a 2xl which translates into a size 12. The fit is perfect, the price is a steal, and the fabric quality is amazing! My style is 2 piece, high waist, and cheeky. The coverage is comfortable and currently these 3 swim suits are my go to's for boating and tubing fun. Recently, I purchased 3 more swim suits and 2 tops all for under $50 (which is usually the price of a top at Torrid or Victoria secret). I can't wait to rock these for this summer! Also, you can accumulate points for cash that go towards your future orders! On my most recent order, I got $5 off & free shipping! They even offer shipping insurance for just $1.99!

I do so much online shopping and I have NEVER experienced such an awful company. Biggest joke. When they have an error on their end they don't even try to make it up to the customer. Ill just leave my convos with them here to give you an idea.

Order Still Not Shipped
Message:
Zaful Customer Support At 12/14/2018 05:08:14 CST

Dear Brittany,

Thank you for contacting ZAFUL.com. We are sorry for the inconvenience we may caused.

Remaining items(Not available currently)

Tips for Suggested Options:. If you choose to Exchange, please send us the item link with the color and size or product model.

Due to the holidays season coming, it might slow down the outgoing process and the delivery of your order.We kindly ask for your patience regarding this.

Thank you for your understanding and kind support. Let me know if you need any further help.

Hey,
Which one is the one that is not being shipped for another 7-15 business days? Why would it even take that long when I have already waited this amount of time? I am not understanding why I bothered to pay for express shipping if now you are saying 7-15 business days. Why would I only get an exchange and not a refund when I paid for express specifically to avoid this? I knew I should have stuck with Amazon Prime. Please give me another option as when you pay for express shipping you expect at least better service than an auto-reply to exchange your order or wait.
Zaful Customer Support At 12/16/2018 05:34:54 CST

Dear Brittany,

We are sincerely sorry for this inconvenience.

As for the remaining it due to popular demand, it is back-ordered and we are afraid we can't ship it to you this time.
The other 2 items are available.

Therefore we can offer you following options:

Option 1 Wait a little longer for the item to become available.
The item should be back in stock soon and we expect to ship on December 26th. We will send you a shipping confirmation email once the item is shipped out to you.

Option 2 Choose replacement
In that case please kindly give us the website link.
If there is any price difference we either refund you or ask you to cover it, if you choose item more expensive.
We suggest you choose the item whose priority dispatch date is marked with"Availability: In Stock".

Could you please tell me your decision?

Thank you for your understanding.
We look forward to hearing from you and we will do our very best to assist you.

12/17/2018 04:49:31 CST

I can't tell what one that is out of the three it doesn't have a product number

Which one is it so I can answer your question.
12/17/2018 07:04:05 CST

Please tell me if I will not be receiving any of these prior to Dec 23rd before I leave for a holiday for 1 month. I cannot believe after paying express shipping that all 3 are still even processing to be shipped. I do not understand how an order can be placed on Dec 6th, you can advertise express shipping and then almost 2 weeks later they still have even been shipped. I am assuming after you ship it you have no guarantee on how long it will take to arrive as well, am I right?
Zaful Customer Support At 12/17/2018 07:17:49 CST

Dear Brittany,

Thank you for your kind reply.

Stock and availability shown on this site are for your reference only. While we strive to provide the most accurate and timely stock and availability information, information may become out of date and may change between the time you added an item to your cart and the time your order is received. Sorry for this inconvenience.
We couldn't guarantee the delivered date.

You need to pay 5USD if you prefer the express shipping since it will be charged by shipping company.

We suggest you can choose a replacement for item 220
If you prefer to exchange the goods, it is recommended that you choose the items which are marked with "Availability: In Stock".
Thanks for your patience.

12/18/2018 01:15:50 CST

I did pay the $15.000 express shipping? What do you mean $5.00? I will pay 5 dollars for some shipping I am just trying to get them before the 23rd which is why I DID choose items that were In Stock and paid EXP shipping.

Dear Brittany,

We apologize for this inconvenience.

It's my fault. You have already paid express shipping fee during your checkout.

Unfortunately the item 220 is still backordered.
We are afraid that you can not receive the package before December 23.
We suggest you can choose a replacement.

12/19/2018 12:50:51 CST
I understand errors happen I was just being given the wrong shilling info so I wanted someone to not be telling me I needed the pay extra and that's why I didn't get it in time. Anyways

I will switch it to the one in the photo attached, only if that one can get here before I leave otherwise I'll just cut my losses and wait for the orange one to use next year. Jpeg
12/19/2018 01:20:18 CST

I will change it to the one in the imagine below if it can get here before the 23rd. Jpeg
Zaful Customer Support At 12/19/2018 06:52:33 CST

I have changed the item for you.
However this change can only be reflected in our system.
You are unable to see any changes in your account at this time. This is normal.

We will ship your order as soon as possible.
Once your order has been shipped out we will send you a confirmation email.

Thank you for your understanding.
Please feel free to contact us anytime.

12/19/2018 11:29:10 CST
Does this mean it will be there in time
Zaful Customer Support At 12/20/2018 05:11:49 CST

Dear Brittany,

We are sincerely sorry for this inconvenience.

We have shipped your order, and it is on its way to you.
Please check all your delivery details below:
Estimated shipping time is 4-10 business days(not including weekends) after dispatch date.

Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.

Should you require additional assistance, please feel free to reply this message directly.
Best Regards

12/24/2018 11:15:53
I am incredibly frustrated and confused with your service! I want a refund, especially for my express shipping that I paid. I was told back on Dec 14th that at least 2 of the 3 bikinis that I had purchased would be shipped within the next 1-2 business days and even though the 3rd one was unsuccessful with the express shipping that I would receive the other two. Now it seems your company had waited for us to resolve the 3rd one until anything was shipped causing me now not to receive ANY OF THEM prior to me leaving the country for over a month. I would like this to be resolved asap as it seems to me like for your own benefit you waited to ship the other two to save on shipping costs until we resolved what to do with the third one. This is ridiculous, especially for a customer that paid an additional 15+ dollars for express shipping at the beginning of December. Then In this thread, I was told I didn't pay for express shipping and I had to pay more, then I got an apology for that being a mistake on your end. IN ADDITION TO THAT I said that I wanted to wait for the orange one IF there was no guarantee that the "replacement" black one that was in stock would be here before the 23rd and STILL no one listened and just shipped the black one knowing it would not be here in time as well.
Please advise on how you can make this right as I have never seen such terrible service. I understand the holidays make shipping tough but all I was asking for clear communication and it seems you withheld everything for your benefit for whatever reason. Prior to responding please actually read this thread to understand as each answer I get does not coincide with what we have already discussed.
Zaful Customer Support At 12/25/2018 09:23:41 CST

Thank you for contacting ZAFUL.
Total delivery time= processing time+shipping time
Processing time:
All products require a processing time.
It is necessary for us to inspect all items one by one prior to shipping.
Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped within 24H.
We fully understand that we have caused many inconvenience to you and
-----
01/10/2019 04:18:44 CST
Just give me my money back! You basically charged me for a product, charged express shipping, didn't deliver it in time, changed me order incorrectly then now you want me to use my gas to drive somewhere to pickup a parcel and the shipping company says I need to pay over 25 dollars in taxes when I pick it up!
Dear Brittany,
Thank you for contacting us.
According to our website's policy import taxes are solely customer's responsibility.
As I mentioned before I was out of the country by the time this late shipment came in and now that I am back in the country I called DHL to arrange pickup and I was told based on your request this had been shipped back to you and received by your company on Jan 13,2019. When do I receive a refund for this?

Then I was told basically I could get a partial refund but they were keeping the product and not resending it. So I basically paid for nothing but a headache.

It’s been two weeks since I’ve ordered clothing and have not received. I log into my account to see it says it was delivered. I reach out to an agent online because they have no phone agents. He says it was sent back due to my address being wrong. My address is not wrong I double checked 3 times. Nobody contacted me about not receiving my clothes or my address being “wrong”. They kept my money and kept quiet. Instead, I had to reach out for them to tell me that they will soon reach out to me.. yeah I won’t hold my breath. Seems like one big [censored]ty company taking peoples money

I've ordered this last November year and still haven't received anything, its now September of THE NEXT YEAR

Hello! I wanna ask. I wanna buy something for my friend in philippines so I changed the currency into php and I wanted to use credit card as the payment. After I filled in all things like my billing information, address, etc, it's said that php isn't accepted by debit/credit card. I thought credit card can be used in other countries. What happened and what does it mean?

Attached is proof. I have been waiting for 6 months I changed my address with the company and the agent said had taken my phone call to update my address without my order would be delivered to the correct address apparently had lied and did not do their job as they promised and guaranteed me that they had done when I had called to do that just moments after delivery. Six months now and they're still keeping my money and haven't sent me my items. Can't wait any more as I've been patient for far too long.

9 days ago I ordered 3 items with a total worth around €55 and they haven't arrived yet. How can I track my package? I'm begining to worry...

I would like to file a complaint about delivery. I have order my package 4.1.2021. I have been waiting for a month but the package did not arrive. I have put in the adress my P.O.Box. The package was sent back to zaful because of incomplete adress. I did not know they do not ship into P.O.Box. Nobody warned me neither contact me about that issue. I have tried contacting zaful, trying to solve this but nothing happened. I do not have my package, they do not know where the package is neither how much longer it will take. I am very unsatisfied.

I saw another person had this same issue. The website will not accept my credit card payment for my order. Nothing is wrong with my card and I have tried it several times but I keep getting the box that says the payment has failed and to retry or use another card. I just used my card on another website and it worked just fine so it has to be something wrong with the Zaful website.

I ordered four bikini's online on May 6th and received an e-mail stating the order had been shipped on May 9th. I have still not received them! I checked the tracking information and the last update was on May 16th and they had still not left China.

Order Number: UL2005061340139058
Shipping Number: LY242475833CN

Please respond with an update or provide me with a refund.

Thank you.

I bought five bikinis and the three of them are awful. The one is too small, the second is medium size but I ordered small size and the third is so uncomfortable. Im filling a complaint because zaful doesnt even care.
I know you dont accept swimwear back but its totally your fault and I cant do anything for that!
Otherwise give me another bikini in exchange!
Im waiting to answer me back properly this time and not tell me to submit this useless tickets!
Its totally zafuls fault. Give me back my money

Waiting for $101.04 back for items I returned and no one will answer me. I've submitted a "ticket" which is the way they like to do things there and have been told there phone number is only for pre sale questions not after sales questions and continue to tell me to submit a ticket. but no one will reply to my ticket. the replied enough to get my items back but as soon as they were received no one will answer. it's been almost 3 weeks since they've received my stuff and haven't gotten a single dollar back and can't get ahold of anyone.

I made an order of 2 sweathers on 11th of october 2019. It's been 2 months and i still haven't received my order. My shipping informations are not updated. Please cancel my order and refund the money.

Reference Number: RF15739105314744.
Delivery Agency:local post
Reference Number: RF15739960899852.
Delivery Agency:local post

I won't make an order from this website anymore.

I ordered online from Zaful a few weeks ago. The address I originally submitted was deemed insufficient by the shipping company despite many deliveries regularly making it to my address. When I tried to resolve the issue and give them a new address for the delivery the package was supposedly destroyed and as this is deemed a customer error, no refund has been offered by Zaful nor any solution to try and resolve my problem. This is absolutely ridiculous and is terrible customer service.

Ordered from them and never got my package delivered. It was sent to the wrong city and even the post office was extremely confused. Contacted customer service and their response was "we sent it to your address" Yet, I don't have it and USPS tells me this was the senders fault for not sending it where it was supposed to go. What am I to do here? No package, no help from customer service. I'm so lost.

My name is tayla gray and I purchased two necklaces together in september but have not yet received it. I had tracked my order throughout the process and it said that it was delivered and I should have got it a few weeks ago. But I have not received anything! I'm not sure if theres a problem with the tracking or if it got lost but I would like to know when it is coming. Thanks

My email is - [protected]@gmail.com

I placed a hoodie and a pair of jogger pants for order on 10th oct, 2019. It says my order has been shipped out but there is no tracking info. I tried using the tracking number to track the package on other websites. They say they have no information on the package. Where is my stuff? If you're not going to send it, place a refund quickly. I ordered stuff out of curiosity. You take delivery charges but the delivery is way too slow, you should be the one paying us back for such delays. Its been over a week and still there is no tracking info.

I ordered 2 pairs of bikinis last September 3, and just after a few days it says that it was shipped out already but when i clicked the order tracking, it only shows no tracking detail yet. Now it's been more than a month and yet i have no idea if i'm ever gonna receive the items or what. I'm not sure that i can still wait if ever it's going to be delivered for real or maybe just get a refund. Please fix this zaful.

I made an order with Zaful and I want to return some items. There is no return form when you receive the ordered products. I have requested several time a return form but at this stage I still have not received the for. They purposely make it difficult for people to return goods so people end up giving up with the process. I am really upset
Marika Poquet +65 [protected]

I got a email explaining that my order was shipped and should be delivered to my house within 4 days from that email. It's been a month and I still haven't received my order. I have tried to email the company for a refund and haven't heard anything back. It says USPS delivered it and it was in my mailbox but it clearly wasn't otherwise I wouldn't be typing this. All I know is you either give me what I ordered or a refund and that'll be the last time you receive me as a customer.

I placed an order on the 19th of July 2019 and have still not received the order. I can't track it as the tracking number does not work. I've tried to contact zaful through their customer service but they keep just giving me the run around and still no answers! I want a refund since I haven't even received the package and its been so long. I can't have paid for nothing! I'm truly livid at this point!