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Zaful
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Zaful
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Zaful Customer Service Phone, Email, Contacts

Zaful
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www.zaful.com

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4.3 7 Reviews 181 Complaints
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Zaful Complaints 181

Resolved “shipping” Resolved “my purchase and payments” Resolved “I have not received my order” Resolved “all” Resolved “25 days later and still no delivery” Resolved “zaful/sizing” Resolved “delivery!!! operation says “delivered” but it’s not” Resolved “order not received and tracking not working” Resolved “delivery late” Resolved “delivery”

How responsive is Zaful's customer service?

58 Resolved
123 Unresolved

Total complaints: 181

Resolved complaints: 58 (32%)

Unresolved complaints: 123 (68%)

A rare visitor 🌥️
We'd love to see Zaful on ComplaintsBoard more often, showing their successful complaint resolution. But that's not happening yet, unfortunately. For reviewers, this means staying cautious and reading reviews from other customers (including the few already resolved ones) to understand the potential outcomes. If you get in touch with Zaful, be persistent and note all important details during communication.
How is Zaful’s rated by fashion shoppers?

Zaful’s earns a 4.3-star rating from 687 reviews, showing that the majority of fashion shoppers are very satisfied with their purchases.

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order refund package address shipped received email delivery delivered bikinis waiting card customer service money month process september issue online complaint
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6:04 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Zaful they deliver orders too slowly

I have ordered some clothes for summer vacation from the website www.zaful.com. I thought that they would deliver order, because I have ordered it one month in advance. I patiently waited even when the deadline was over. The seller replied to my messages and told me that day by day I would get the order. I have already bought some other things and decided that to apply for refund. Don’t deal with them.

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About Zaful

Screenshot Zaful
Zaful is an online fashion retailer specializing in trendy and affordable clothing and accessories for a young, fashion-forward audience. They offer a wide range of products including dresses, swimwear, tops, and more. The brand is known for its up-to-date styles and diverse size range, catering to various customer needs. Customer service includes support for order inquiries and returns.
How to file a complaint about Zaful?

Here is a guide on how to file a complaint against Zaful on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Zaful in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Zaful. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Zaful on ComplaintsBoard.com.

Overview of Zaful complaint handling

Zaful reviews first appeared on Complaints Board on Jul 2, 2015. The latest review Mixed Experiences with Zaful - Proceed with Caution was posted on Mar 29, 2024. The latest complaint shipping was resolved on Dec 03, 2017. Zaful has an average consumer rating of 2 stars from 687 reviews. Zaful has resolved 58 complaints.
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  1. Zaful Contacts

  2. Zaful phone numbers
    +1 (888) 830-0888
    +1 (888) 830-0888
    Click up if you have successfully reached Zaful by calling +1 (888) 830-0888 phone number 0 0 users reported that they have successfully reached Zaful by calling +1 (888) 830-0888 phone number Click down if you have unsuccessfully reached Zaful by calling +1 (888) 830-0888 phone number 0 0 users reported that they have UNsuccessfully reached Zaful by calling +1 (888) 830-0888 phone number
  3. Zaful emails
  4. Zaful address
    Redwood City, California, 94065, United States
  5. Zaful social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Zaful Category
Zaful is ranked 38 among 724 companies in the Fashion and Style category
#36 Veja Veja #37 Ardene Holdings Ardene Holdings #38 Zaful Zaful #39 SuperDry / DKH Retail SuperDry / DKH Retail #40 Dooney & Bourke Dooney & Bourke

Recent comments about Zaful company

Delivery
1
Let me know what happened? I have been waiting for six months myself.
 delivery did not arrive. asked to pay the shipping fee again.
1
This place is a rip-off and should be closed down! Your items are...
 purchase
1
im having the same difficulties like everybody else. i am trying to...
 did not receive correct refund
1
Hi Melanie. I'm sorry to hear of your confusion. Did you wear the...
 bathing suit
1
Hi Francis. We'd like to be of some assistance. To you have a...
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