Zaful
Reviews and Complaints

After reading many mixed reviews I decided to give Zaful a shot. I tend to purchase a lot online for the convenience and they seem to have many cute items on their website. Unfortunately my experience has not been a positive one. Of the four items I ordered, two took over a month to arrive. More unfortunately, what did arrive was between mediocre to horrendous quality. Defective, built improperly and just embarrassingly bad on. Two of the items would never be able to be worn without putting some significant work into them, (just to make them wearable) and they weren't dirt cheap items either.

Based on my displeasure with the items I had received, per their website's instructions, I took pictures of the faulty items, submitted a ticket and requested a return. They completely ignored the fact that their customer was not pleased and instead kept telling me that I should think about keeping it and then they would give me a 20% credit to use towards a future purchase. Since I don't generally make a habit of asking to return items I really want to keep, I told them no. They gave me a huge runaround and finally said that I could return the item but that I "need to know it is responsible for you to afford the fright and possilbe tariff" (literally copied from the email I received) and then they would provide a refund... IN ZAFUL MONEY. Are you kidding me? That's not a refund, that's an attempt to make me purchase more crappy quality items from them. Never again!

I ordered something from Zaful and when I finally received my order I was very disappointed with it. Things I received looked nothing like the pictures on their website. One item supposed to be black, but I received the white one. I can't even describe the dresses I receive! Those things were not even dresses, looked more like my grandmothers curtains. Material was extremely thin and very cheap looking. I contacted Zaful customer service and demanded a refund, but they offered me only a store credit. Horrible! Don't believe any positive reviews about Zaful, they all are fake! I bet all the positive feedback's are written by their employees. I received a message asking for photos, which I sent and they just removed my trouble ticket from my account! I never was so disgusted in my life! Horrible company and extremely poor customer service. Never again!

I ordered a dress that came missing two ties at the waist. These were needed to cinch the waist in. I've sent numerous photos showing the defect. At first they kept saying they didn't receive any photos but was able to send directly. They refuse to refund the total cost of the dress. They've gone from 10% up to 50% now but are stating it was damaged in transit! The dress was made incorrectly and came in a sealed bag. This is a terrible company that will not stand by their products. Sure, you may get something made right but if you don't be prepare to spend a huge amount of time and countless emails going back and forth only to be offered a small fraction of what you just spent. Their reply was "we cannot afford to give you more"' really? I can't afford to buy a dress that's defective and can't be worn!

I ordered two blouses using their sizing chart. Received both, neither fit and they are cheaply made - they were shipped to me directly from China. Both were smaller than stated. I wanted to return them for refund.

Zaful's customer service wants me to 1) measure the bust, arm length, etc of the blouses and provide them with that; 2) take photos of the items and send those to them; 3) take pics of the SKU numbers and send. After that, they will send the info to some sort of committee to decide if they will refund me.

If I could have given them a ZERO rating I would have Just a warning, before you order, check out their return policy. It's ridiculous.

I bought a swimsuit from Zaful and never received it. I spent days just trying to get in touch with somebody from customer service. When I finally reached someone they said that they have no idea why my item was not delivered and said that it was not their fault. They said that they can send me another swimsuit but I have to pay for it. I was told that there will be no refunds. What a joke! I will never order anything else from Zaful. Their shipping service is horrible, not to mention that products they sell are poorly made and quality is absolutely rubbish. Sizes are very small and sometimes items are also damaged. Don't waste your time and money. Zaful is just another disgusting Chinese company, avoid it!

I bought a poncho from Zaful. When I finally received it I decided to send it back immediately because It was full of defects. I contacted Zaful customer service and they asked for some photos. When I emailed about 4 photos they asked for more. Ok, I sent them 5 additional photos and was told that is not enough. Now they refuse to answer me emails or my calls. Since I paid via PayPal, I contacted them and asked for help. But they told that they have hundreds of complaints on Zaful. If you order anything from them you are stupid. Their customer service is fake and all the messages you receive are computer generated responses. Zaful will never contact you for a refund.

I ordered a dress online and received it after two months after paying $18 for it. The item shown on the website and the product I received were not the same. When I asked for a refund, they refused to give me a full refund for the product stating it wasn't the wrong item. I didn't want to ship it back either since the cost of shipping would be more than the cost of purchase. I will never buy from this company nor recommend this company ever again.

I purchased two sweaters and t-shirt from Zaful. I got all details about the order and shipping. As well as the order arrived on time, however the labels were cut off. There were holes on the back of the sweaters. The quality was terrible and I have a feeling that the garment was from China. Don’t waste money for such bad-quality clothes. It doesn’t worth it to buy from them.

I bought a long purple dress from Zaful several months ago. Clothes on their website look great, and I was so excited to have such a pretty dress when I only paid $30. Shipping took too long, actually over two months, but I was very happy when my package finally arrived. When I opened it I saw an ugly looking piece of something! It looked nothing like the picture on the website and material felt like sand paper. Not to mention it also had a huge stain on the back of it too. Wasn't even worth to ship the dress back because I would've lost more money. Zaful is not worth the time or frustration.

Horrible criminal company that does not allow you to speak to anyone. I received a very damaged dress and initially was told I had to send the dress back to China at my expense if I wanted reimbursement but that it would cost me so much I should just accept a 20% credit. This dress cost me $68.99. The top I ordered never arrived. I have an on-going dialogue with Zaful full of varying statements regarding how they will handle my situation. I have spent $96.00 for nothing and still no one will do a thing to remedy my situation. This company should be shut down.

I ordered twice from Zaful, when I came across the site I was excited finding stylist, bright and unique pieces at a discounted price. I always been leery about ordering online from a site not known. I took a chance with another clothing site and was satisfied before coming across Zaful. What I have found is that it is a knock-off merchandiser. The merchandise received is not as the image pictured. That is called bait and switch when it is not transparent or disclosed that the merchandise is not the same. "Irregularities" is not disclosure and actually the site should be shut down. The merchandise did arrive within the 15 day window, a good thing considering I was unable to track merchandise. Also the sizes received were totally wrong and the size label was cut out of an item. As consumers we need to be more discerning about where and what we end our money on. Many think that we are wealthy not realizing how hard we work for it.

I ordered a dress on October and it was suppose to arrive before my mother’s birthday. Now, it is January and still no dress. I tried to call the number given on their website many times and was never able to get anyone on the phone. I also sent numerous emails asking where my order was, but received only automatic replies. What am I suppose to do now? They asked for my ticket number, I sent it to them and received an automatic reply again. They do absolutely nothing to solve the problem. This was my first experience with them and definitely will be the last. I understand business is not perfect everywhere, but I am extremely sick of it. This type of customer service is absolutely horrendous!

Bought some dresses from zaful.com at the beginning of December that looked and sounded lovely on their website. Upon receiving them, they are nothing like the description or images and look like sacks! The quality is cheap and trashy and even the low price I paid for them is far too much for this absolute junk! I requested a refund and was told that I could keep the dresses/sacks and they would refund me $1.30 for my $31.03US purchase! I have now launched a PayPal dispute for a full refund of my regrettable purchase. Take my advice and do not order from zaful.com, they should be called 'z-awful.com.

I had quite a bad experience with Zaful. Wish I'd checked the reviews before ordering. I ordered several items few months ago. Most of the items that arrived didn't look nothing like the pictures on their website. Material was very cheap, sizes were tiny and some items were damaged. Communication was useless, they don't have any interest in helping their customers. Finally got a return postal address in China from them. But I'm not sure they'll refund my money. I'm very scared that I may have lost $300 because of them. I don't want their ugly clothes! This experience has served as an important lesson. Don't order anything from Zaful.

I ordered a skirt on October 25th. It's now December 14th, but still there is no item delivered. They have a customer service on Facebook and it's the only way to reach them. They told that they can't give me a refund. Then I asked to resend the item, but they said that item is no longer available. I checked their website and found the skirt I ordered. So, I contacted them again and said that there is my item in their online store. They replied that information on their website is false and they are just expecting to come. But they also promised sending it to me, when they'll get my item. Well, I'm not sure if I will ever get anything. I do not recommend buying anything on Zaful. I have been waiting too long and don't actually don't need that skirt anymore. But I hope I'll get something, because I paid money for it.

I placed an order the first of Sept and still have not received my order. I placed 2 more orders shortly after that and also have not received those. They told me that this was shipped a week I ordered, but when I try to track my orders it doesn't let me. When I try to contact them by phone the answering machine just says that I have reached Magic Jack. When I try to send an email, they never get back with me. I think these people scam Americans and I know I'm never going to get my order. I'm will warn others about this website. I would like an refund but will never get that either. Lesson learned.

I ordered a green sequin skirt but I received a black and white hat. I submitted a ticket but when I tried to reply to their response, I got a message saying the ticket was deleted. I then contacted their chat service and was told to email Zaful. I emailed them and I never received a response. I tried to submit a new ticket and I keep getting a message saying the verification code is incorrect. I have been trying to contact someone through the chat service and I can't get anyone. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN!

I placed an order for 1 item for which my credit card was charged on 9/10/15. Received email saying order had shipped. I've never received the order. The Zaful customer service webpage says that their phone service is down, the customer service online messaging page does not allow me to send my message ("the order number is wrong"), and the online chat service is for "pre-sales" conversations only. I will not order from Zaful.com again.

I have placed large order on the website www.zaful.com, because the prices were small and the items looked adorable on the pictures. But of course, there were some drawbacks. The clothes were made from cheap-quality fabrics. As well as these items didn’t look the same as on the website. I was upset and returned almost the whole order. I still haven’t received the full sum back.

Don’t order from the website www.zaful.com. I have bought white blouse and white pants from them, but the order was badly packaged and therefore my blouse and pants were dirty. As well as the blouse has several small holes, and I haven’t noticed them before. It was terrible to waste large sum for the clothes, which we torn and dirty. Stay away from this company and don’t waste your time.