BAERSkin Hoodie
Reviews and Complaints

I ordered my BaerskinTactical hoodie for my fiancé for Christmas. I ordered it on Dec 3. I have tried to call several times and to no avail. I have emailed them several times and nothing. I have called them several times and cannot reach them. I thought that this would be a nice gift for him with my limited income. Now, I have nothing! I was buying an American product.

Ordered early December 2024. They sent info on 12/15/24 saying it had reached transport dispatch hub, tried international tracking number - said same no further information to today. Called, left messages, emailed several times. They sent email back that they got my email and would look into it. No further information. This company is all bots, no real people. Do NOT order from them! They have worst customer service in the world! I called my Credit card company opened a dispute as I told them I would. I contacted NYS Attorney General and filed a consumer fraud complaint today. O told them I would do that as well. I advise everyone having trouble with them to contact their state attorney general and file consumer fraud complaint against them. They are thieves.

Hello,
I am once again writing to complain about BAERSkin tactical. I waited about one month for them to finally send me a prepaid shipping label for the XXL jacket I wanted to exchange. I returned the XXL jacket on Thursday, 12/12. UPS confirmed BAERSkin received it Monday, 12/16. I am still waiting for the XL jacket. The customer service rep stated as soon as the return label was used, they would process the exchange. I still haven’t received the XL jacket. I would like a confirmation email with a tracking number so I can track the exchange. I am so disappointed in the lack of communication from BAERSkin. It shouldn’t be this difficult or frustrating to make an exchange!

ORDERD 12-4-24. Have emailed several times and I get nothing. This is an order for a Christmas gift and it still has not arrived. Order XJDRZJXJ. The last I found something was that my order was going through customs? What the ? where is coming from that it has to go through customs? I only found that by accident from an email that didn't even show up in my inbox that was supposedly sent on 12-13. I found it by doing a search for emails from you all. I found all kinds of other emails that were trying to sell me more stuff. Why would I order more stuff when I don't even have the first thing I ordered? You need to improve a ton! I certainly won't be recommending your company. Are you a real company or what exactly? Get back to me. You have my information!

I ordered a tactical hoodie for my husband 15 days ago hoping it would arrive before Christmas. It appears the hoodie has not shipped yet as there is no tracking information. I sent a message via their AI bot about acc vs week ago and still no helpful info. These hoodies are too expensive to have to deal with 0 customer service help. I’m thinking about canceling my order but based on other complaints here I’m afraid I won’t get a refund. Please advise how I can find out why there is such a long delay on fulfilling my order. And if I need to cancel it, how can I be sure I will receive a full refund? Thank you.

Placed order on December 3rd. They have never shipped or given even promised tracking number.
Have made calls, instant chat just says " they will be back soon". Was told I would receive a tracking number yesterday. Email was not answered yesterday.
Very disappointed.

Stephanie's email Dec 9th.

Hey T. - We’ve confirmed your order. We'll let you know as soon as your order leaves our warehouse.

 

 

Order number JPU3BTQR

Shipping address:

To: T.
BAERSkin Tactical Hoodie 4.0

Option: Stealth Black, 3XL

Price: USD 99.95

Quantity: 1

Subtotal: USD 99.95

 

Payment method:

Card | Mastercard

Items total:

USD 99.95 

Shipping:

USD 0.00 | Free

Order Total:

USD 99.95

 

 

As a thank you...

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CODE: TKSBAERSKIN

Valid only at baerskintactical.

I ordered a hoodie from you on Dec. 9 (order 3QR8JBN2) and got an email confirming my order. I also got an order confirming payment of said order, with a link to view my order online. When I click on the tracking number, under the area that states that 'your order is on the way!", the number doesn't lead you anywhere, and doesn't work with any of the usual delivery companies in our city.

I highly doubt the item will reach me by Christmas, and after reading all the terrible reviews, I'm not sure it will reach me at all!

PLEASE CANCEL MY ORDER.

I have placed an order on November 29th. I've yet to receive my order that is for a Christmas present. I've emailed you and you stated someone would reach out to me and that's been 1/2 a week ago. I click check my order and I only get the same response via tracking " Your order is on its way" and that has been weeks ago. My order number is: L23L0CA0 and W89WCJN6.
I'm beginning to fear I've made a mistake placing this order. I would appreciate someone getting back to me soon OR, I will need to cancel my order.

Terrible customer service! I was fed an ad via YouTube and it looked cool so I ordered a hoodie for my husband. The only email I received were ones that said the order was received and payment was accepted. There is no order update two weeks later and no response from their customer service team. I want to cancel my order, but no one has responded. This isn't a cheap item--for $180 I expect more!

I originally ordered and paid for a green tactical hoodie in a size 3 XL. I received a grey hoodie in a size XL. I completed paperwork for a return/exchange. I am awaiting the return info I inadvertently deleted. I then received a grey sort of colored hoodie in an XL. No improvement. I now have two hoodies in size XL that I would like to exchange for ONE hoodie in ARMY GREEN and in a size 3XL.

This has been going on for quite some time and was to be a XMAS present. Probably not going to happen now, but please send me the following:

Provide me with a return label for TWO hoodies, which I will immediately process.

Please send me my original order of one hoodie in green in a size 3XL, expedited if possible (it was to be a Xmas present).

I ordered several Baerskin hoodies on Nov. 15, 2024 (Total: $454.77). I received emails for each order, confirming receipt of order and payment. The email states the company will send me an confirmation email once the orders are shipped:
"Hey Audrey Sendrowski - We’ve confirmed your order. We'll let you know as soon as your order leaves our warehouse."

It is now Dec. 7, 2024 and I have not received one email for confirmation of shipping. Worse than that, this company has not made one effort to reply to my requests made on their website contact page to confirm expected shipping date or anything about these orders. Absolutely no reply. I have sent at least two requests for information to them, each stating my concerns. I now feel as if I've been scammed. I have tried to call them but have not been able to leave a message. They tell you to go to the website. VERY FRUSTRATED AND$454.77 POORER FOR NOTHING!

I’ve place two orders. First one nearly a month ago and other than a AI generated “we got your order” I’ve got nothing to show any shipping info. I email them and get nothing back. I’ll try calling but from the reviews I see online I won’t talk to anyone who can help me. Really frustrated to have spent nearly $400 on four hoodies and I’m fearful it’s just a scam.

my complaint is first the price on your ad was 95.00 so we ordered 5 jackets when we finally got our confrontation the price was 161.00 each. I HAVE TRIED to contact your company by phone which is impossible. I keep getting a message the next available rep will contact me as soon as possible the phone number is bull. I have no way of tracking my order other than my name and address and when i request a tracking number i get no renounce to any email. If you are a legitimate company contact me and lets so resolve this problem.

placed order on website for 5 items all in 3xl. items I was told were lost in transit. It never left where the label was created from in Jamaica NY. it was sitting for over 6 weeks with no one contacting me. I finally called about 4 or 5 weeks later and they said they will re send out the items for me so i agreed. Here we are now on May 20 20204 and I am still waiting on the items. Very bad communication with this company. Poor customer service, Long hold times on the phone. Emails don't get responses I'm beggining to think this company is fake or is ready to go bankrupt soon.

Order #X4YF8XMM

I ordered a large and received a small. I reached out to Baerskin and they responded saying that it showed I had ordered a small. However they said they would help me be replacing the small with a large. The green I had ordered was out of stock but asked if I take a black. I responded with a yes. I have had no communication with them since and have reached out 4 times now. It has been well over a month now and I’m getting very frustrated. I don’t need and can’t use this small hoodie so I’d like the large black as a replacement. I’d also like a return shipping label for the small hoodie.