First week of December, we ordered a hoodie online. Paid for and received the email stating they would provide shipping details once shipped in 5-10 business days. This was intended as a Christmas gift for our son. Two weeks later (10 business days), we contacted them via email and received no response. A day later, we contacted again via email and called this time. We received an email back saying they were backordered and we could cancel our order or wait till it could ship in January and also receive a $100 credit voucher. We elected to wait and receive the voucher figuring we coudl give to our son as a birthday gift in late February. The ship date was promised Jan 20; on the 20th we had not received any communication, so we called and emailed again. The next day (1/21/25) they sent a text with shipping info and no voucher info. Since that day, the shipping company WanB Express has had the same info saying "Parcel Data Received." with no other updates. It appears the product is not going to be shipped any time soon. First of all, terrible communication; second, the product is coming from China. If we had known this from the start, we would have never bought the product.
Claimed loss: The price of the Hoodie, $99.95 and the cost of shipment as charged.
Desired outcome: We would like to get the product that we paid for plus the promised $100 voucher.
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Thank you for your prompt response. I will wait until the product is received before closing this thread and marking it as resolved. However, I am very disappointed with the lack of communication and updates thus far. It’s frustrating that responses come quickly when the issue is made public, yet private communication has been inadequate.
I urge your company to provide accurate shipping timelines, especially since I frequently see your advertisements online. Many potential customers may face the same issue—limited communication and excessively long lead times.
Once I receive both the product and the $100 gift card, I will consider this matter resolved.
Thank you for your response. I believe you are an AI chatbot. However, I will not allow this complaint to be closed/resolved until I have received both the product and the promised gift card/voucher. Since the complaint is marked as resolved if I do not respond, I will continue replying until my order and gift card are delivered. I suggest you do not reply unless you know when the gift card and product will be in my possession.