BAERSkin Hoodie review: Bearskin waterproof shell jacket 1

Hi Mark,

Thanks for taking a moment to post your feedback here!

We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how important it is to have a reliable product, especially when preparing for an upcoming trip. We’ve already assisted you with your damaged jacket by offering a satisfactory solution via email, which we believe addressed your concern with a replacement option.

We are sorry that our communication channels have not met your expectations, and we deeply regret any confusion or delays in response. Our goal is to ensure you have a positive experience with our company, and we will continue to monitor this matter closely to ensure it is resolved. Thank you for your understanding.

Best,
Stephanie

Hi A.,

Thanks for your comment! We understand your concerns. We would like to let you know that we have already assisted the original poster via email, and we have already apologized for the delay in responding due to the high volume of emails and orders we’ve been managing recently.

We are actively working to improve our processes and communication channels to ensure that we provide the level of service our customers deserve. We value your feedback and are committed to addressing these issues moving forward.

Best,
Stephanie