CB Fashion and Style BAERSkin Hoodie Payment sent but not recieved product yet

BAERSkin Hoodie review: Payment sent but not recieved product yet 1

Mark Steel of Durham, GB

Nov 04, 2024 7:27 am EST

Verified customer

Review updated: Nov 05, 2024

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Hi money was taken out of my account on the 18th October 2024 the sum of £158.90 however I have still not received my coat .My name is Mark Steel 20 Lynmouth Road Norton Stockton on Tees TS20 1QA United Kingdom. My email address is [protected]@hotmail.co.uk Mobile +[protected] .Can someone contact me preferably by email and update me on where my jacket is.

Regards
Mark Steel

Desired outcome: Supply me with my Jacket or refund of my money

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BAERSkin Hoodie response

Nov 11, 2024 3:41 am EST

BAERSkin Hoodie customer support contacts

Phone numbers

+1 (215) 770-3194

Address

Website

www.baerskinhoodie.com

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Hi Mark,

Thank you for posting your feedback here!

We sincerely apologize for the inconvenience you’ve experienced with your order. After reviewing your account, we can confirm that your order has already arrived and was delivered to the address provided. Additionally, we see that you have acknowledged the receipt of your product via email.

We understand how frustrating this situation must be, and we truly regret any confusion or inconvenience. If there are any specific issues regarding the condition of the product or delivery, please let us know by sending us an email at support@baerskintactical.com so we can assist further.

Again, we apologize for any confusion or delay you have faced, and thank you for your understanding.

Best,
Stephanie

Issue now resolved thank you for your cooperation

Mark

1 comments

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K. Bruen

1 complaint

7 comments

K. Bruen

Nov 05, 2024 5:59 am EST

Verified customer

It’s frustrating when payments are made but orders aren’t received. Reach out to BAERSkin’s customer service directly, providing your order details, payment date, and personal information for reference. Request an update on your coat's status and emphasize your preference for communication via email. Keeping a record of your correspondence will help ensure a prompt response.

BAERSkin Hoodie

Lewes, US

BAERSkin Hoodie representative's response

Nov 11, 2024 3:42 am EST

Replying to comment of K. Bruen

Hi K.,

We appreciate your concern. We would like to let you know that the customer in question has already received their order, and we have confirmation of delivery. We strive to provide a smooth experience for all our customers and are here to help resolve any concerns.

Best,
Stephanie

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BAERSkin Hoodie Contacts

BAERSkin Hoodie phone numbers

+1 (215) 770-3194
+1 (215) 770-3194

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Nov 20, 2024