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BAERSkin Hoodie

BAERSkin Hoodie review: 3in1 hoodie

K
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11:06 am EST
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I ordered the 3in1 hoodie which includes the hoodie(navy) and rain jacket (yellow) on Dec 4. There was a pop up deal in the ordering process, offering another hoodie for 69.95. I attempted to order a women's hoodie in burgundy for the second hoodie. Instead, they added a navy men's hoodie to the original order, and placed the women's hoodie in a separate order, which did give the reduced price of 69.95. I immediately emailed them through their site, to please confirm my original color choices(this information was not included in the order confirmation), and to remove the extra men's hoodie that I did not order. After 10 days, I have received numerous marketing emails from them, but absolutely no response to my concerns. I emailed again today, but decided not to wait for an unlikely reply, after seeing the comments on this site about their nonexistent customer service. I would like confirmation of my color choices, removal of the additional hoodie from the order, and of course refund of payment already collected ($99.95 plus tax & shipping)for extra men's hoodie I did not order. Order number 01Y2YD3K

Claimed loss: $99.95 plus tax

Desired outcome: Confirmation of navy for hoodie & yellow for raincoat, removal of extra men's hoodie from order, refund of $99.95 plus tax

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Jan 06, 2025 6:28 am EST
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Hi Kathleen,

Thanks for your review!

We sincerely apologize for the confusion and frustration caused by the errors in your order. We have successfully removed the extra men’s hoodie from your order, as requested.

We’ve also sent you an email containing the cancellation details and the invoice for both of your orders for your reference. The colors you originally selected—navy for the hoodie and yellow for the rain jacket—have been confirmed.

Regarding the extra charge for the men’s hoodie, a refund has been processed, and you should see it reflected in your payment method soon.

We regret the delay in responding to your concerns and appreciate your patience while we resolved this matter.

Best,
Stephanie
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This complaint has been resolved automatically due to user's inactivity.

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