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CB Fashion and Style BAERSkin Hoodie Hoodie and rain jacket
BAERSkin Hoodie

BAERSkin Hoodie review: Hoodie and rain jacket

M
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3:26 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I placed an order on 11/30/2024 and another order on 12/3/2024. Per the website, it takes 10-14 days to ship. It is now December 20, 2024, and no sign of my orders. Contacted them after 12/14/2024 and asked where my items were, and said if they couldn't fill the orders to give me a refund. No response. Contacted them again requesting a refund, and received a response on December 18, 2024 stating they received my message and would get back to me. Again, no response or idea when my refund or orders will be delivered.

Claimed loss: each order 99.95 and 15.00 for veterans. I include the donation because I am questioning the donation not going to veterans. total 214.90

Desired outcome: Refund

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BAERSkin Hoodie response
Jan 29, 2025 4:15 am EST
BAERSkin Hoodie customer support contacts
Phone numbers

+1 (769) 223-7756

Address

US

Website

www.baerskinhoodie.com

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Hi Mike,

Thanks for taking the time to post your review here!

Upon checking your account, I can confirm that both of your orders (97YER8JB and WB86JQJ9) were canceled and fully refunded, as requested in your email. We sincerely apologize for the delays and the lack of communication regarding your concerns, as this is not the experience we aim to provide.

We appreciate your patience and understanding, and again, we apologize for the inconvenience this has caused.

Best,
Stephanie
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    +1 (769) 223-7756
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    Jan 30, 2025
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