BAERSkin Hoodie review: Product never received/shipped

Hello Stephanie,

I'm not sure why it took going through Complaints Board to get a response from Baerskin Tactical, it's a shame it had to come to this. If you want to continue running a successful company, this email response should have been sent immediately, and I would not have had the need to place a bad review. You may need to re-evaluate your administrative department so responses are timely and accurate.

I will absolutely wait for the hoodie to be re-stocked and shipped – if that's the situation you're facing. I just would've appreciated a response at that time.

Brin

I ordered a Baerskin hoodie jacket (and a tee-shirt, that was offered on discount for ordering the hoodie) from a company called Baerskin Tactical Hoodie. They are not transparent about who they are the way for instance, SHEIN, is — a Chinese company that, of course, drop ships from China. After placing the order, for a total of $116.00 (including shipping) I received a confirmation that it would arrive on Dec. 26, 2024. I placed the order 10 days before Christmas, so I knew it was cutting close, but I took my chances.

December 26th came and went. TWO weeks after the delivery due date I receive a message from USPS that I have a package arriving on Saturday January 4, 2025. I waited all day on that day but nothing arrived. The following Monday, as I went to collect my mail from the mailbox, there was a small package there. It was from China but it only contained a tee-shirt, not the actual *main* product — the Baerskin Hoodie. There was no indication that it would be coming in a separate mailing and there was no receipt or bill of lading in the package. I have tried several avenues to contact Baerskin Hoodie but have had no response at all: email; sent a message on their website; called and left a request for call-back on their contact phone number; "talking" with their customer service bot. Nothing. Not a single response from anyone in that so-called company.

Unfortunately, I read their awful reviews after I had made the purchase, and learned the hard way the number of complaints they have are endless. They appear to be a sham fly-by-night company. There is no physical address on their website, which should have been my first red flag. As well, you can't find their product sold anywhere in the U.S. Sadly, they've scammed many people out of their products, which incidentally, is no different than anything you can buy on Amazon.