I ordered on Dec. 4, 2024, Order Number XK7X0FTU. Received email stating order was confirmed. To date (Dec. 28, 2024) my hoodie has not arrived. I have gone onto the website in the "find my order" section and it only states it's on it's way. I received an email regarding delays due to the holiday season, but nothing further. Most often, the "find my order" provides an error code and cannot retrieve information. I am severely dissatisfied with the process. Your ads are wonderful, but I'm afraid that's all fluff and advertisement. Either provide my product or provide an immediate refund. You have my order info along with my contact info, so contacting me should not be an issue.
On other complaints I've read from a similar fashion, people are provided with a standardized copied and pasted response, from Stephanie. I want a real person to deal with. The provided customer service number yields negative results too, stating you are unavailable to take my call. This is simply abhorrent.
Douglas Marquardt
Claimed loss: Hoodie which was ordered and the money from my account. This is supposed to be transactional. I have fulfilled my end of the transaction.
Desired outcome: I want the hoodie I ordered, or an immediate refund. This process has been ridiculous.
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