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CB Fashion and Style BAERSkin Hoodie I did not recive my full order
BAERSkin Hoodie

BAERSkin Hoodie review: I did not recive my full order

P
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3:20 pm EST
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Order number VWE7936K. I wrote about a week ago Christmas Day it was when my son opened his gift there was a jacket missing. I paid 169.95 for two jackets and only received the hoodie. What a surprise when my son opened his gift and there was only one jacket there. I have emailed and they said they would get back to me with a response and nothing yet. It took so long to arrive I thought at least the order would be correct.

BAERSkin 3-In-1 (hoodie 4.0 + Rain Jacket 2.0)

Price: USD 169.95

Quantity: 1

Subtotal: USD 169.95

Claimed loss: Not sure but at least $70.00

Desired outcome: I either want to Rain jacket or my money refunded for the cost of the rain jacket.

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BAERSkin Hoodie response
Jan 06, 2025 6:19 am EST
BAERSkin Hoodie customer support contacts
Phone numbers

+1 (769) 223-7756

Address

US

Website

www.baerskinhoodie.com

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Hi Paulette,

Thanks for taking a few minutes to post your feedback here!

We apologize for the what happened with your order and the disappointment it caused when your son received only one jacket. We understand how frustrating this must be, especially with the order taking longer than expected.

One of our agents has already assisted you via email and has requested a reshipment of the missing rain jacket. You should receive an update on the status of that shipment shortly.

Again, we sincerely apologize for this mistake and any inconvenience caused. Thank you for your patience as we work to resolve this matter.

Best,
Stephanie
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This complaint has been resolved automatically due to user's inactivity.

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    +1 (769) 223-7756
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