BAERSkin Hoodie review: Fleeced by bearskin or (we love your money long time)!! 1

If you're reading this, it's probably too late and you've fallen for their adverts.
Good luck getting your money back. You will likely end up having to dispute the charge with your CC company before they are responsive.

Secondly, "Stephanie" is a Very, Very Busy AI bot and she will reply to this as well as hundreds if not thousands of negative reviews.

Digital Innovation Ventures GmbH is a technology company based overseas that took out a patent on the "Baerskin Tactical Hoodie." The basis of the company is technology and digital information management (from their website). They are not a clothing company. Repeat that, Baerskin is a trademark, not a company. Looking at similar products on Amazon, they are likely sourced from the same or similar Chinese factories.

They excel at marketing and social medial management. They are one of the worst for fulfilment, customer service and responsiveness to concerns.

Once they have your money, be prepared for frustration and more frustration.

They have a Delaware address which is a registered agent not a physical company. They are based in Switzerland and simply run the website/ordering/marketing. They out source the production to China where the orders drop ship from. Since they are not US based, the BBB doesn't rate them or handle complaints.

It is likely to take weeks to get your order. If you need to return it, you pay. If you need to exchange it, you wait months. They are very unresponsive to refund requests. Many products never make it to the customers based on the reviews.

They respond to almost every social media response (negative) with a bot named "Stephanie." They will promise to make it right, just contact "Stephanie" directly. No or a very delayed response when you do. They have other bots with innocuous sounding female names like "Helen," "Melissa," etc. It is obvious these responses are canned or generated after parsing the review.

It took 3 months, hours of frustration and my disputing the charge via Paypal to finally get a refund for the product I never received.