I ordered both the waterproof soft shell jacket and the waterproof shorts shell trousers (pants) both size medium both in black on 21st nov 2024. I received an email on the same date confirm as much. The £274.90 left my naked account on 22nd nov 2024. I still haven't heard anything in regards to where my items are, other than the tracker I access via the original email they sent me to tell me that they've received my order. It's now currently 19th jan 2025 nearly 2 wholes months to the day I placed the order and i'm nearly £300 out of pocket and with no items to show for it! This is an absolute disgrace! Anyone reading this who hasn't yet been conned by this company then be warned! Do not order from them! They will take your money and not deliver the goods you pay them for!
Claimed loss: £274.90
Desired outcome: I would like my paid for items to be delivered with an apology and a substantial free gift for the inconvenience caused or a full refund!
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This complaint has been resolved automatically due to user's inactivity.