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CB Fashion and Style BAERSkin Hoodie Took my money, 2 months later still waiting to recieve my goods.
BAERSkin Hoodie

BAERSkin Hoodie review: Took my money, 2 months later still waiting to recieve my goods.

J
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12:01 pm EST
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I ordered both the waterproof soft shell jacket and the waterproof shorts shell trousers (pants) both size medium both in black on 21st nov 2024. I received an email on the same date confirm as much. The £274.90 left my naked account on 22nd nov 2024. I still haven't heard anything in regards to where my items are, other than the tracker I access via the original email they sent me to tell me that they've received my order. It's now currently 19th jan 2025 nearly 2 wholes months to the day I placed the order and i'm nearly £300 out of pocket and with no items to show for it! This is an absolute disgrace! Anyone reading this who hasn't yet been conned by this company then be warned! Do not order from them! They will take your money and not deliver the goods you pay them for!

Claimed loss: £274.90

Desired outcome: I would like my paid for items to be delivered with an apology and a substantial free gift for the inconvenience caused or a full refund!

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Jan 20, 2025 5:19 am EST
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Hi Jack,

We sincerely apologize for the delay in delivering your order. We understand your frustration and truly regret the inconvenience this has caused. We have recently sent you an email with an update regarding your order. We also want to inform you that we included a gift with your order as a token of appreciation for your patience.

We acknowledge the delay is unacceptable and are actively looking into resolving this matter. Rest assured that we are committed to ensuring your order is delivered as quickly as possible. We will continue to monitor its progress closely and provide you with updates as we work to get your items to you.

If you need further assistance, please don't hesitate to reach out by responding to our recent email. Again, we apologize for the inconvenience and thank you for your patience.

Best,
Stephanie
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This complaint has been resolved automatically due to user's inactivity.

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    +1 (769) 223-7756
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