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CB Fashion and Style BAERSkin Hoodie Terrible service. Being ghosted by company
BAERSkin Hoodie

BAERSkin Hoodie review: Terrible service. Being ghosted by company

K
Author of the review
11:58 am EST
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We ordered four products from them. They dont provide you an actual tracking number or location of your products. It's all done through their website with generic "departed country" updates until it gets into the US. After two weeks, we were notified it was in our state, but the packages were being sent back due to incorrect address. Baerskin only allows you to submit a service request with their chat bot. It's now going on two weeks since I filed a complaint and request with their chat bot to attempt to get the actual tracking information, so I could reach out to the shipping company in an attempt to correct the address. We have radio silence from the company. I ended up having to dispute the charges with the credit card company! Worst experience ever!

Claimed loss: $339

Desired outcome: Total refund and confirmation from company that it was processed

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BAERSkin Hoodie response
Jan 20, 2025 5:14 am EST
BAERSkin Hoodie customer support contacts
Phone numbers

+1 (769) 223-7756

Address

US

Website

www.baerskinhoodie.com

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Hi Kelsey,

We deeply apologize for the issues you've encountered with your recent order and for the frustration caused by our service. We understand how important it is to have clear and timely tracking information, and we sincerely regret that our communication and support channels did not meet your expectations.

We have recently sent an email regarding your complaint. We acknowledge that the lack of a clear tracking number and the delays in addressing your concerns have caused undue stress. Additionally, we understand the inconvenience of having packages sent back due to address issues, and we are sorry for not being able to assist you sooner.

We value your feedback, and we're committed to improving our service to prevent this from happening again in the future.

Best,
Stephanie
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This complaint has been resolved automatically due to user's inactivity.

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  2. BAERSkin Hoodie phone numbers
    +1 (769) 223-7756
    +1 (769) 223-7756
    Click up if you have successfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number 8 8 users reported that they have successfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number Click down if you have unsuccessfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number 36 36 users reported that they have UNsuccessfully reached BAERSkin Hoodie by calling +1 (769) 223-7756 phone number
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    Jan 30, 2025
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