BAERSkin Hoodie review: Where is my order 1

I placed an order on 12/11/24, order was confirmed and payed same day,
Waited untill 1/6/25, emailed about my order. I recieved an email from Baerskin stating order was at the top of the list and would be shipped within 7 days.
Emailed again (1/20/25), recieved email on 1/21 verbatium that they sent me on 1/6, order was at the top of the list and would be shipped within 7 days.
Try to call to resolve the issue you just get the answering machine to leave a message.
Bad costumer service,