BAERSkin Hoodie review: Wrong size

I've had a mixed experience with Baerskin Tactical. I ordered the wrong kind of hoodie the first time. They sent me two of them and I was able to return them and get a refund. After having a good experience I ordered the correct kind of rain jacket. We received it after about a month and 1/2 and my husband tried it on and it was too big. I followed their website to request a return and replacement in a different size. I received a follow up email stating they received my email and will be getting back to me. That was in November and now it is January. I've since then sent two more emails with a copy of the original email as a reminder this isn't solved. Then I resent the request for a replacement. I'm unsure why the communication has been so difficult this time. Robin