BAERSkin Hoodie review: Unable to contact customer service

Hi Wayne,

Thanks for taking some time to post your feedback here!

We apologize for the frustrating experience you’ve had trying to contact us for an exchange. We understand how disappointing it must be to have encountered multiple issues while trying to resolve this, especially after waiting for so long and experiencing difficulties with our communication channels.

We recently responded to your email to assist with the exchange process. Please check your inbox for further details. We are committed to resolving this promptly and ensuring you get the right item.

We deeply regret the inconvenience and lack of timely responses you’ve faced. We're working to improve our customer service channels and appreciate your patience as we finalize the exchange for you. If you have any additional questions or need further assistance, feel free to respond to our recent email.

Best,
Stephanie

Hi Wayne,

Please rest assured that your replacement jacket in the smaller size has already been reshipped, and we recently sent you an email with the tracking information. If you haven’t seen it, kindly check your spam or junk folder, as it might have been filtered there.

We appreciate your patience, and we’re committed to ensuring you receive your jacket as quickly as possible. If you have any additional concerns or need further assistance, please don’t hesitate to respond to our last email.

Best,
Stephanie

Hi Wayne,

We appreciate you taking the time to share an update. We're glad to hear that your replacement jacket has arrived and that it fits much better! Your satisfaction is important to us, and while we regret that you had to escalate the issue to get a response, we truly value the opportunity to make things right.

We hope you enjoy your first outing with your new jacket, and if you ever need any further assistance, please don’t hesitate to reach out. Happy walking!

Best,
Stephanie