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CB Fashion and Style BAERSkin Hoodie Order 2 baerskin hoodies as Christmas presents
BAERSkin Hoodie

BAERSkin Hoodie review: Order 2 baerskin hoodies as Christmas presents

M
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5:04 pm EST
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DO NOT ORDER FROM THIS COMPANY! I placed my orders on 12/12/24 and 12/15/24. The second order I placed "shipped" first. According to tracking it says DELIVERED 1/7/25. But it was not delivered. I have emailed the company on several occasions to locate my order but no answer, just a reply they are "on it". When I try to determine who actually carried the order to our mailbox, I THINK it might have been ups but not sure and the website you end up with has no contact number. So bottom line, I still do not have my hoodie, paid $100 over 1 month ago and no Hoodie.
My second order placed on 12/15/2024 shipped 1/21/25! Of course I have no idea if I will actually receive this, so waiting. Another $100 probably down the drain!
The company presents itself as an American based company, but IT IS NOT. Per the tracking both hoodies shipped from China.
You cannot TALK to anyone. You have NO IDEA how or with whom your package ships and the tracking numbers do not coincide with any carrier.
A SCAM YES, BUT A VERY AGGRAVATING SCAM!
If possible I would give this company a big fat ZERO!

Recommendation: DO NOT ORDER FROM THIS COMPANY!

Jan 23, 2025 4:39 am EST
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Hi there,

Thanks for your review!

I sincerely apologize for the frustration and inconvenience this experience has caused you. I completely understand your concerns regarding the delayed delivery and lack of communication. It's disappointing to hear that the hoodie you ordered was not delivered on time, and I truly regret the confusion and difficulty you've encountered while trying to resolve the issue.

Please know that we take these matters seriously, and I will personally investigate what happened with your order. Regarding the shipping, I can confirm that the order originated from our international warehouse, which is why you may have seen tracking information that appears to be from outside the U.S. I apologize if this caused any misunderstanding.

In the meantime, if you still have not received your hoodie or need further assistance, please reach out directly to me at stephanie@baerskinhoodie.com, and I’ll work to get everything resolved for you. Again, I apologize for the inconvenience, and thank you for your patience.

Best,
Stephanie
Update by Mjnanna1957

Stephanie,
I HAVE reached out to YOU DIRECTLY and NO ANSWER from you! The first hoodie says delivered, but that is not correct! It has NOT been delivered and I have NO WAY TO TRACK IT! Your company does not provide carriers name or tracking numbers that coincide with the carrier, so a customer actually has NO WAY TO TRACK AND FOLLOW your order as it ships and progresses through the shipping system. Only the shipping notes your company provides, which do not help.
My order that shipped first, has been lost. Please locate. Please reply to the emails I have sent directly to you.

Jan 28, 2025 4:06 am EST
BAERSkin Hoodie customer support contacts
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Hi there,

To assist you as quickly as possible, could you please provide your order number here? This will allow me to locate your order, investigate the issue, and resolve it promptly. I will also review the emails you’ve sent and ensure you receive the support you need.

Thank you for your patience while I work to make this right.

Best,
Stephanie
Update by Mjnanna1957

I have a notification that the lost hoodie is being replaced, but the replacement has not shipped yet.
The second hoodie that I ordered has shipped and is at the China port waiting to board a ship.

We will see what happens with both of these...

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