BAERSkin Hoodie review: Still waiting

Hi Daphney,

Thanks for your review!

We sincerely apologize for the frustration and inconvenience caused by your recent experience. On 1-11-2025, we sent you an email to assist you in resolving the issue and getting your package. Please check your inbox or spam folder if you haven’t seen it yet.

We understand how disappointing it must have been to see your order delayed, misrouted to multiple locations, and eventually marked as "undeliverable." The lack of clear communication and timely responses only added to your frustration, and for that, we are deeply sorry.

Your feedback about our customer service processes and lack of direct support options is invaluable. We are actively reviewing our operations and working to expand and improve customer support, including exploring new ways to provide quicker, more direct assistance.

Thank you for your patience and for sharing your honest feedback. We hope to provide a much better experience in the future.

Best,
Stephanie