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CB Fashion and Style BAERSkin Hoodie Been waiting a month and a half, no hoodie
BAERSkin Hoodie

BAERSkin Hoodie review: Been waiting a month and a half, no hoodie 1

R
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4:03 pm EST
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This would be the second time buying a hoodie from this company, the first time was alright and the hoodie was decent quality, however this time was different. we put in the order December 2nd and they took the money instantly before even sending out the order, and I went trying to look for my order and it says it doesn't exist, we've been waiting and i've sent emails about my order with no success. i'm very disappointed with this visit and will not be doing business with them again. 1/5 stars, do not recommend.

BAERSkin Hoodie response
Jan 16, 2025 5:30 am EST
BAERSkin Hoodie customer support contacts
Phone numbers

+1 (769) 223-7756

Address

US

Website

www.baerskinhoodie.com

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Hi Robin,

Thanks for your review!

We apologize for the delay and inconvenience you've experienced with your order. We understand your frustration, especially after having a positive experience with us previously. Please know that we have recently sent you an email regarding the status of your order. We’ve encountered some delays in processing, but we are actively working to resolve the issue and ensure that you receive your hoodie as soon as possible.

We value your feedback and are sincerely sorry for the negative experience. If you have any further concerns, please don’t hesitate to reach out.

Best,
Stephanie
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Big G Little o
US
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I ordered Dec 8th, I had heard nothing from them so I inquired. They promised it would be shipped in 7 days (Dec 24th) Then they told me January 1st, in small print maybe Jan 20th. When I looked at "find my order" it could not be found so I sent an email asking why I could not find my order. The next day they sent me a delivery notification email and asked if I would let them know what I thought about their product. It WAS NOT DELIVERED and still has not been delivered it is now Jan 15th and they will not respond by phone or email. DO NOT DO ODER FROM THIS COMPANY ITS A SCAM!

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BAERSkin Hoodie
BAERSkin Hoodie
Lewes, US
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Replying to comment of Big G Little o

Hi there,

Thanks for your review!

I deeply apologize for the confusion and frustration you’ve experienced with your order. This is absolutely not the experience we strive to provide, and I completely understand your concerns.

It appears there was a significant miscommunication regarding your shipping timeline, and I sincerely apologize for any inconvenience this has caused. Additionally, I am sorry that the order tracking was not showing up correctly and that you received a delivery notification when your order had not actually been delivered. This is certainly not the standard of service we aim to deliver.

I would like to personally assist in resolving this matter for you. Please reach out to me directly at stephanie@baerskinhoodie.com, and I will ensure we address your concerns immediately and get your order to you as soon as possible.

Thank you for your patience, and I will do everything I can to make this right for you.

Best,
Stephanie

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    +1 (769) 223-7756
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