BAERSkin Hoodie review: Scam 1

Hi there,

Thanks for your review!

I deeply apologize for the confusion and frustration you’ve experienced with your order. This is absolutely not the experience we strive to provide, and I completely understand your concerns.

It appears there was a significant miscommunication regarding your shipping timeline, and I sincerely apologize for any inconvenience this has caused. Additionally, I am sorry that the order tracking was not showing up correctly and that you received a delivery notification when your order had not actually been delivered. This is certainly not the standard of service we aim to deliver.

I would like to personally assist in resolving this matter for you. Please reach out to me directly at stephanie@baerskinhoodie.com, and I will ensure we address your concerns immediately and get your order to you as soon as possible.

Thank you for your patience, and I will do everything I can to make this right for you.

Best,
Stephanie

Hi there,

I sincerely apologize for the experience you've had with your order. I understand your frustration with the lack of communication, delays, and the confusion around the shipping and delivery dates. This is certainly not the level of service we strive to provide.

Regarding the delivery confirmation and conflicting dates, I see where the miscommunication and errors caused confusion, and I deeply regret the inconvenience this has caused you. I also want to acknowledge that your refund request was not handled properly, and I understand how upsetting that must be after multiple attempts to resolve the issue.

If you're still seeking a refund or further assistance, please email me directly with your order details, and I'll make sure to resolve it as quickly as possible. I assure you that we are committed to addressing this situation. Thank you for bringing this to our attention.

Best,
Stephanie