BAERSkin Hoodie review: Overall process and customer service

Hi Clif,

Thanks for taking some time to post your review here!

We sincerely apologize for the frustration and disappointment you’ve experienced with our customer service and overall process. We understand how important it is to receive prompt and honest communication, and we deeply regret that your interactions with us did not meet those expectations.

Upon checking, one of my colleagues has already responded to your email to assist you with your concerns. We acknowledge your frustration regarding the voicemail messages and the follow-up emails stating that we attempted to call you. We understand how upsetting it must be to feel misled, and we will be reviewing our processes to prevent this from happening in the future.

Regarding the delay in receiving your order, we recognize how inconvenient and frustrating that must have been. Rest assured we are continuously improving our shipping processes so we can deliver orders in a more timely manner.

Once again, we truly regret the negative experience you've had, and we appreciate your patience as we work to make this right.

Best,
Stephanie

Hi Clif,

Once again, we are sorry for the inconvenience. We want to assure you that we have recently sent you an email with an update on your reshipment request.

We recognize the importance of clear and timely communication and regret that our response did not meet your expectations.

Please review the email we sent regarding your reshipment, and if you have any further questions or need additional assistance, let us know. We truly appreciate your patience and the opportunity to make this right.

Best,
Stephanie