Sears’s earns a 2.3-star rating from 2956 reviews, showing that the majority of shoppers are somewhat dissatisfied with their purchases.
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ridiculous credit card
I had just moved to a new state for college when I went to Sears to find a cheap new shirt to wear. Of course the cashier waved around the discounted price of the shirt if I signed up for the Sears Credit Card. Foolishly I was tempted and signed up. Though they needed my drivers license to process the application, the address of my license was still the one from my last college residence. Of course I had updated my new address with the post office. Yet I got my first statement in the mail a few days later than the first billing due date due to the rerouting of the mail. I called Sears to immediately pay my card over the phone and I was astounded to find my little $15 charge increased to $86, due to their enormous late charges. After much dispute with the rude customer service lady I was still forced to pay the $86 and I immediately canceled that card and haven't shopped at Sears since.
order cancellation policy
I ordered a vaccum part on line. Two hours later I found that the part was not needed. I called to cancel the order but they said that it was their policy not to cancel or change any orders.
This policy is not displayed on the on-line ordering site until after your credit card number is given and the order is confirmed. Only then do they have a "How do I cancel my order" link that takes you somewhere that says that you can't cancel or change the order.
The answer from their customer service department was that they had to have this policy in order to get the parts to me in a timely manner. Parts that I don't want quickly! Now that's service!
I ordered some exercise machine parts from them. They were shown to be in stock when ordered. They arrived months later. I am in the exercise parts business and can still use the parts, however, these parts are now purchased from a more reliable vendor (which could be almost any other supplier). I will never place another order with Sears. My experience is that almost every item they claim to have in stock is not. What a sad ending for a once great company.
I see why there closing all of the stores
Called the 800 number for a part. They sent me to a store in Albany NY, 40 miles from my home. The store was no longer in business. Called back and was promised a $25 gift card for my trouble. Never received it, can't even get the idiots at Sears to admit that this even happened. NEVER USE SEARS FOR ANYTHING, THEY ARE IDIOTS!
why was i shipped a filter MWF i did not order...rosemarte miranda [protected]
We paid about $600 for a top line dishwasher and while we got a good deal on it and were very pleased with it the design of certain parts was faulty and soon we had to baby the top rack so it would not fall on top of the dishes on the bottom rack. After talking to the local Sears store that we purchased the dishwasher at I opted to order the parts and fix it myself. Talking to the Customer Service there we looked up the part and he followed the suggestions to the tee. It looked like you needed to order the parts individually instead of a full set but what was not clear was that it came as a set. Imagine our slight annoyance when we opened the two small boxes and saw two of the same sets came the same day and taped together. Now after installing one full set which I admit was a whole lot easier than I had thought it was going to be we still have one full set... that we don't need and would like to return... but where and exactly too whom? The return address on the label says IRC 8961, 1500 Roe Street, Dallas TX 75215 yet to search for that I am seeing complaint page after complaint page... I am old school you order a part at a store and if you get either a defective part or you get an unneeded part you return it to the store. Not so now you order it at the store on a site where even the workers cannot really understand the directions on the internet and you end up getting extra you cannot take them back you have to send them to whomever when you find them. Looks like I will be complaining on Facebook that is sure to get Sears attention no one likes to look bad on social media! Sears some of your products and your prices are great well mostly but wise up and what the heck is with they no cash policy... the salesman took my cash put it on a card then ran the card. Seems like a lot of work instead of just taking cash and making change... shoot I would have given him exact change instead of him having to search for it. Making it way too complicated.
I ordered mower blades for my Sears riding mower and a belt for the mower deck. I received the blades, they didn't fit the mower deck. I never received the belt for the mower deck. So far I'm out 60 some dollars have blades I can't use and no belt for the mower deck. I'm exploring all recourses that I have. There is not a phone number to call to try and trace your order.
I ordered a part from Sears Parts Direct... paid the premium cost to have it shipped upon the date of arrival the part did not arrive...i waited a day later and the part still had not arrived... i called and they stated that the part was not going to ship until 20 days later! can you believe that?!?! after I said i'd like to cancel the fact they said they could not cancel the part... my issue was.. why then did you not call me, or email me or get in contact with me by any other manner. ..THEY STILL REFUSED TO CANCEL MY ORDER! PLEASE DO YOURSELF A FAVOR AND DO NOT ORDER OR DO BUSINESS WITH THIS COMPANY... THEY ARE A FRAUD! AND DO NOT KEEP THEIR PART OF THE VERBAL CONTRACT! DON'T BOTHER TO ORDER BECAUSE THEY WILL MORE THAN LIKELY NOT HAVE THE PART AND IF ITS A PART YOU DESPARATELY NEED...FORGET IT! FORGET THIS SERVICE AND GO WITH ANOTHER COMPANY!
very poor customer service relations you call them they cant tell you nothing or tell you to call another number an it seems to be a circle of excuses an no answers to your questions i wouls advise never deal with them go else where for parts
DO NOT BUY FROM SEARS PARTS DIRECT. I wish I would have come to this site sooner. I am currently experiencing the same headaches and time wasted as everyone else. They sold me a part that I found out NO LONGER EXISTS, and continue to this day to tell me it's on backorder. Once, the website showed it had been shipped and was at my house, but when I called and was transferred six times over an hour, they finally said it was still on backorder. I have spent hours over multiple days on the phone with "customer service" who only read from a script and say whatever they need to buy to company more time to not deliver the part or refund my money. My order has been cancelled for over a week and a half, but no credit has been issued even though it was "guaranteed" in my account within three days, and I continue to get backorder emails. While a relatively small amount of money, I will be making a report to the AG. If you need a part, find a local place or go directly to the manufacturer or authorized dealer. DO NOT SHOP HERE.
I ordered part #279769 from Sears parts direct. After waiting 9 days with no order information or shipping I called. They tried to tell me the item was in research because its no longer in stock. I googled the part number to learn there were at least 3 or 4 other places to purchase it for less than $10 including all shipping. Sears will not credit my purchase and they not only wanted $45 for the same part they also charged me out of state tax.
don't let your kids work at sears
Do not let your kids work at sears. They take advantage of paying them minimum wage and are not a positive model of a child's first work experience. My child was accused of under ringing an item (A very minimal amount) , pulled into a room, drilled and made to fill out a form of what they preceived they did wrong, terminated and told them that nothing further would happen. Next thing is they had their law firm send a demand for payment and a large civil penalty. The kid hardly made that much while working there. The law firm could do nothing because they were following directions of sears. Made a call to the store loss prevention manager. We can't afford the penalty and lp stated they would see what they could do. Got a call back, pretty much told that there is nothing that could be done because if they did it for one they would have to do for all. I don't feel the penalty is worth that they call a crime. It's sad that such a large company gets its jollies from screwing up a kid and not giving a second chance to prove themselves. My kid is very upset on what happened and it has made for a very sad work experience. It's sad they thought my child was a great kid and a good worker. Sears just got richer - all the time my kid put in was for nothing and they benefited - because what they paid him, they are now taking back. We have shopped there for years and will never shop there again.
After placing a large 12 week layaway at sears, the store abruptly cancelled my agreement. No explanation given. Payments were made according to terms of the agreement. At the time of cancellation employee checked computer and informed me they “still had items in stock”. Agreement clearly states that, “layaways which are delinquent by more then 14 days may be cancelled by sears”. I went into store immediately after due date to make payment which was due on January 20th and was informed that day a check had supposedly been mailed on the 22nd.WHERE IS MY MONEY! I have yet to receive a check 2+ weeks later.
All they can say is “it was mailed”. THEY REFUSE TO PLACE A STOP PAYMENT! THEY REFUSE TO ISSUE ANOTHER CHECK TO CORRECT ADDRESS! THEY REFUSE TO REFUND FEES FOR SETUP AND THEIR ERRONEOUS CANCELLATION! THEY REFUSE TO REINSTATE MY LAYAWAY! Here’s what they will do. Assign a case manager, then days later inform you, “he will be out of the office for an extended period of time”. Then, assign a replacement case manager who won’t ISSUE A STOP PAYMENT, WON’T ISSUE ANOTHER CHECK, WON”T REFUND FEES, WON”T REINSTATE LAYAWAY. But he will inform you that he also “will be out of the office for an extended period of time”.
All calls to corporate are abruptly ignored once they see your account has a case manager. Now I check online sears and of course items I already paid 800+ dollars on are showing out of stock as listed “unavailable”. Of course they won’t reinstate my layaway! Why would they want to honor the Black Friday prices, I had supposedly locked in with this layaway? They can see this supposed check hasn’t been cashed. I told them they have the wrong address. They won’t even ask for the correct address. WHAT A JOKE! DON”T USE SEARS LAYAWAY, DON”T LET THEM STEAL FROM YOU TOO! PLEASSSE avoid them next Black Friday and don’t fall for their Layaway Scam!
Kmart is under the same corporation as sears and they do the same thing! the managers seem to need to find a way to cover loss that they have problems managing. they have no problem pointing the finger at the smallest thing knowing they can collect hundreds of dollars in "civil penalties" from menial laborers.
overbreeders with no life except polluting everyone with your crotchfruit! please!
get a life...what a bunch of whiners!
SEARS TAKES ADVANTAGE OF PEOPLE DO TO THE FACT THAT MANY ARE UNEMPLOYED...
THEY DO NOT CARE ABOUT YOUR WEL-BEING BUT THEIR BOTTONLINE ( CREDIT, MPA, THEIR BANK ACCOUNT) THE CEOs MAKING IN A HOUR WHAT THE ASSOCIATES MAKE IN 2YEARS, VERY SAD STORY...
PEOPLE WORKED SO HARD FOR THEM WHEN TIME COMES FOR PROMOTION, THEY MANAGER WILL PUT UP SOMEONE THEY LIKE FOR THAT..
THINK TWICE..
MY ADVICE TO YOU IS GO TO WORK, DO EVERYTHING BY THE BOOK, WORRY ABOUT YOUR POCKET AND GO HOME.
What is wrong with you people. This child was only accused of under-ringing. It was not proven in any way shape or form. How dare all of you sit there and call this child a theif when you were not there and you do not know the whole story behind it. I worked in management at another large retail chain for many years and I finally left there because the LP manager and another assistant manager asked me to help them set up a cashier for theft. The cashier missed several days of work because her mother was dying and she finally took FMLA as a result. While she was gone, LP and other managers decided they wanted to fire her because of her attendance but could not because of the FMLA. As a result, they accused her of stealing $7500 from registers. The sad thing is, they accused her of taking money while she was on a leave of absence. How dumb are they. I left the company when they asked me to participate in this scheme and I reported them to the Home Office, but it done no good. They sided with LP and said that they would never do something like this. The girl was arrested on the night she went back to work and embarassed in front of everyone. She has an attorney to help her, but just as in the case of this child with Sears, naive people want to believe what they hear and read rather than know the facts of a case. This girl was innocent and this child who worked at Sears is more than likely innocent as well. Don't Judge Someone Until You Walk A Mile In Their Shoes.
Wow, none of you know how to read, the OP actually states ' My child was accused of under ringing an item'. Accused, not proved. None of you know this lad, none of you were there so you cannot assume he's guilty. ps - Isn;t taking a minor for what appears to be a criminal investigation by Sears illegal without either a parent or guardian present? Apart from the Op and others who have worked at sears and seen the behaviour first hand of the [censor] management you are all [censor]s.
Charlie72 and Libby858859 are as ignorant as the company; the kid rang something up wrong! LEARN TO READ ###S.
All places like this start out a new employee at minimum wage idiot.
WORKED FOR SEARS FOR 18 YEARS AND MY HUSBAND FOR 39 YEARS. WE BOTH STARTED AT THE BOTTOM AND WORKED OUR WAY UP IN MANAGEMENT AND HAD TO DO SOME TOUGH THINGS TO PEOPLE, BUT WRONG IS WRONG. I HAD TO FIRE A WORKER THAT I LIKED VERY MUCH AND HE WAS A GOOD WORKER BUT HE STOLE FROM US. BOTTOM LINE-IF YOU STEAL IT IS A CRIME REGARDLESS OF AGE. A BETTER COMPANY TO WORK FOR IS HARD TO FIND. IF YOU DO WRONG, YEAH YOU ARE GOING TO PAY FOR IT. AS FOR WAGES EVERYBODY STARTS AT MINIMUM UNLESS YOU HAVE A WORK BACKGROUND OR A COLLEGE DEGREE. AND JUMPING FROM ONE JOB TO ANOTHER TO ANOTHER IS NOT A GOOD BACKGROUND.
Repair Job
In Sept. I went to the Sears Store located in Watervill, Maine looking for repairs on my stove. They called this souce One and sen t a Sears repair man to my house with the understanding I would be reinbursed for part of this repair job. To date I have received nothing. Now I am in Fla. at [protected]. Can we get this resolved.
Read full review of Searswarranty up products only lasted a short time
I have been a customer with sears for over 30 years I have always purchased the extended warranty with anything I bought when me and my husband bought our new home it already had new Kenmore appliances in it that where purchased by the builder from sears needless to say after 1 year and a half the front of the stove where the temperature gages are at melted and we had to duck tape it on because when sears service had come out they said it was not covered the warranty was up needless to say now after just 4 years of having a Kenmore refrigerator it went out and the service man again came out and said it would cost 500.oo dollars to fix it the warranty on that is also no good.Well along with all the other unhappy and dissatisfied customers you have now lost another one but why would you care ? What ever happened to the sears that use to care about the customers?
In April 2006, we purchased three Kenmore Appliances to receive a 20% rebate. We did not purchase any extended warranties because I do not believe in them. I believe a product should be made to last but I have been proven wrong. First of all, the dishwasher needed to be repaired after less than 13 months BUT just enough time to be out of the one year warranty. The seal on the motor broke - I sure that didn't happen overnight. We were forced to pay labor but not parts. Sending a letter to Sears was never answered ... what a surprise. NOW - our 18 month old fridge has it's door fall off - that's right - the door fell off on 10/28 - the estimate to repair - over $900 - the cost of the fridge - had to pay service fee of $70. But again no warranty - basically they tell you to just go away. Called Sears on same day service man came - 10/30 - the promised to refer this problem for review & suggested I give them 24-48 hours but call back if do not hear from them. So of course, no one called me. Today I spoke w/ Charles in "One Source Division" Dept. said they never got the account to review - and after looking at file told me - you guessed it - no warranty - too bad. He looked up my records to see that over the years we have purchased 13 items w/ them - but that doesn't matter. Offered something like $100 for I am not even sure what he was talking about. Oh yeah, we got disconnected during the call & he never called back - so I had to wait on line again - another 30 minutes - I get Charles again - he tells me he tried to call back - told him that is a lie, I have call waiting and the line didn't ring nor did the number come up. He is full of it. Anyway, he then refused to transfer me to a manager, said he couldn't. I advised him I was in customer service for years & was always able to transfer to a manager - he told me "good for you" - oh yeah, he was a winner. Anyway, after much back & forth w/ him, he finally agrees to put account in review for a supervisor call back but will be 24 hours. Took him about 20 minutes to document the account - I suggested he do that after we hang up so I don;t have to be on hold - he tells me he can't because another call would come in? So, you can't turn off your phone to leave your desk? I feel like I am dealing with a tiny company far. far way. It is VERY hard for me to realize this is Sears we are talking about. Their customer service stinks - they will stand by the warranty phrase until the end of time - I have heard it told to me a hundred times. So when does a door fall off a fridge - when it is defective BUT it's not under warranty. After reading some of the comments on this site, i see that I am not the only one who went to the wrong store to buy our appliances. We will NEVER shop at that store again!
What is useful life of Kenmore Dishwashers?
My complaint is that after 4 years of use the dishwasher now leaks. Will a service man be able to repair it?
i have had a kenmore stove for just bout 2years and there has been a spot over my rear dial that is turning yellow...i put my hand up against it the other day and the white paint started coming off and you can see it chipping away, , , seeing the metal exposed, , , , , yep right down to the metal...i mean really ...this is a new stove...
and not only that, the window in the oven door has gotten so dity INSIDE and there is no way i can get in to clean it...i am so, , , to be honesst disgusted ...i bought a tv and had to return that too, , , , ,
i really feel that this should be replaced at no cost, , , , , i feel so bad for the person spent the money for this., , , , , it was a gift, , , ,
if you really want to keep customers i would suggest you call me and do something abou this, , , , , , i did call the store and they would do nothing, , , , they told me to call you and i will...
oven defect
I purchased a Kenmore Electric Range model 790 in 3-2006 and in Nov. 2008 my oven burn element coil shorted out and fell to bottom of oven. The coil melted through. Sears did not want to hear about this as we did not buy an extended warranty just the one year service. The coil also damaged the memory board that controls the oven. They said it was happened and nothing was wrong with the stove. They agreed to pay a little for memory board and labor. I said no because there is a scorch mark into bottom of oven and if I tried to use my self clean I am sure it would be a disaster and blow up or start a fire. I am very angry that a 2 1/2 year range could just happen to have this problem. I am sure it was dedfective from start but I am stuck with having to put another $400. out for a new range. So no Xmas cookies or turkey. THANK YOU SEARS FOR BEING SO GREAT... If they would have told me they no longer care how long a range will last I would have bought extended warrenty.
bad service shodey employees
I had a sitting for photos and purchased them and they were to come in on 11-17-08 I called in the morning and was told they did not show up so I called at 4:00pm and was told to call back they were to busy Then I called back at 4:30 pm and was told to hold while she was looking and I herd her just talking to another employee say she wished people would...
Read full review of Searsrust in microwave, less than 4yrs
http://marstokyo.com/microrust.jpg
The above picture shows rust corrosion inside my Kenmore microwave oven less than 4yrs old. Unit has been properly cared for according to owner's manual. Needless to say, it has stopped working.
being charged to sears account for no cityfone account
Cityfone sent me a phone. I thought because it was Sears, it was reliable. I read their rules. I did not want the phone and phoned Cityfone and cancelled their service. I sent the phone back the same day. Now they are trying to charge me $4.86 to my Sears account. I phoned Cityfone, today (talked to Danielle). I phoned Sears who transferred me to their Finance office (Carol at J.P. Chase). I refuse to pay for something I didn't want in the first place and if this is charged to my Sears account without my permission, I will cancel all dealings with Sears. I have been a special customer since 1966 but no one's fool. Catherine
did you have a smartphone aka e71?
They offered me a service with internet mobile in my phone for free, and after I commanded and I tryed to activate my service of internet but this didn't work, I called them and they said that internet was activated and confirm to me that this service was included in the plan for free and unlimited.
This was thuesday 24 june 2010, yesterday another agent called me and ask me about my internet " how is it going? bla bla bla" and after, she told me that my plan will be charged by Kilo bytes at 5 cent dollar, I told her that her workmates confirmed to me that it was in the plan, and not only one time several times they assured that.
So I've surfed during two days!, in my cell phone is indicated that I used 40 Mb, so 40 000 kb x .05 = 2000 CAD, I'm really scared! I will wait on monday because they will call me with the real data to be charged.
The agent that called me, told me that the service included in my plan is called WAP and that is not internet, but the phone that they offered me with the plan desn't work with WAP !|!?# yu ju what it's that, I'm very disapointed and very scared too.
The question is, if I could defend myself of them in the case they try to charge me for the service, having in consideration that they assured me at the fist time that it was free.
lies and deceit
I called Sears on November 1 to have them fix my 4 year old fridge when the compressor broke. They told me first available was November 8th. I got off early on the 8th just to have the repairman call me to inform me he would be ordering my part that day. He would reschedule for the 14th. Ok, two weeks without a fridge is bad, but not as bad as having them call me the 14th at 9 am after we were already at work to tell me that they cancelled my appointment. When I got home from work (early for the 2nd week in a row) I got the message and called. They are now saying they can reschedule me for the 20th or I can wait by the phone daily, never leave the house, and hope someone cancels their appointment so I can be seen.
In addition, the first "Customer service" rep lied to me about his employee id # (Jonathan, # [protected]) and I had to get it from the next rep, both of whom refused to transfer me to a manager, stating the managers don't take customer calls. Really!?!
This is my last Sears appliance.
sears account care
I absolutly denied haveing any insurrance put on my card and i got the bill and surprise they charged my card a monthly acountcare charge. Watch all bills carfully they all do this as a scam because people dont read their bills.
Read full review of Sears and 9 commentsproduct is junk
I bought a Kenmore Power Miser 9 Gas Water Heater from Sears and the pilot light stops working resulting in cold water all the time. I called Sears and their Service not only sucks but they refuse to honor their warranty for free parts, I bough the water heater in December 2005 and it has a 9 year warranty. The parts are free of they are defective in workmanship or material. But to get the free parts under the waranty, you have to pay their service technician to order the part. But they cannot get to you for at least 2 to 3 weeks, when you can call a local licensed plumber to do the work for you the same day. Or if youwant to pay for the parts, that's alright with Sears, and they will send them to you. But in order to get the free parts under the warranty you have to use their technician to order the parts. What a scam. I will never buy anything from Sears and hopefully everyone else that can read this will never nbuy an appliacne from Sears as their service sucks and they do not honor their warranties.
I have the same water heater in the electric version. It is also garbage. It comes with the 9 year warranty and the tank has not lasted 2 years. It is leaking a steady stream from one end of my garage to the other. It damaged some books, and now that Sears has been unable to get a technician out for 2 weeks mold is beginning to grow on the backside of my garage door. I have vented the garage to try and stop that, but this is ridiculous. We have 6 inches of snow here on the ground, but the roads are plowed. Sears just canceled their second appointment with me because their technician "couldn't get out of his driveway". Now they are supposed to come next Monday, but the girl on the phone could not tell me that they would bring a water heater with them because they don't carry those parts on the truck; even though I have assured them it is a ruptured tank. I asked if they only hired idiots and ###s at Sears? She did not get this. i will never spend another dollar with them and figure them and that sorry little store K mart will be out of business next year some time. This is par for the course for a retailer that killed their amazing catalog business right before the advent of the commercial internet.
Say goodbye to Sears and good Riddance. My next water heater will come from Lowes or Home Depot, both have come on service calls rapidly and Lowes cam three times in one week to fix my icemaker in my refrigerator. Out with the incompetent and in with the new companies that want to do the right thing for customers.
-Washington
I tried replacing the pilot assembly, but it still does not work. At some point after lighting the pilot and a cycle of the burner heating the water, the pilot turns off. The pilot always stays lit until the burner is ignited.
My suspicion is that the thermostat is somehow cutting off the gas...
I have the same problem with the same model, but I *think* this is a typical problem with any gas appliance. I haven't fixed the issue, but I had a similar issue with a furnace.
Here's the part that I've ordered and will hopefully be able to fix it:
http://www.searspartsdirect.com/partsdirect/showPart.pd?partNumber=9003459&productGroupId=0042&supplierId=153&brandId=x&documentId=P0408099&keySuffixId=C&modelNumber=x&keyId=000022C&pageId=00001&productTypeId=x&searchModelNumber=153.339461&backToLink=Return%20to%20part%20list&subCompDesc=Gas%20water%20heater&brandDesc=KENMORE&modelDesc=WATER%20HEATER
delivery and product problem
Bedroom Set (Christie)
Sears Canada
Trinity Drive
Moncton, New Brunswick, Canada
Moncton, Ne E1G 21J7
CA
www.sears.ca
I bought a bedroom set for my mother in law who was very sad to move in a new senior home.
I wanted to have the bedroom organized before she could move in.
I told the salesperson that there would be nobody in the room and the delivery company had to ask the staff to open the door. The delivery day was set for thuesday.
The delivery company didn't get the instruction and knocked on the door, waited a little bit and left. They didn't leave a notice nor tried to call me.
On Wednesday, after many phone calls to Sears, they told me they could only deliver the furniture on Thursday, again between noon and 6 p.m.
I decided to hire a moving company to pick up the furniture at Sears warehouse because my mother was moving on that day. Sears has refused to compensate me.
When I opened the boxes, I found out that some screws were missing to assemble the bed. I call the salesperson and she told me that she could only get the repair man in 48 hours or I can get the screws myself at any hardware store.
I went to two hardware stores to find out that this type of screws are specially made for furniture and they didn't carry it.
At 6h30 pm. I went to Sears store and I asked the manager if I could get the screws from the bed on their floor model. I explain that I had a 95 years old lady that didn't have a bed to sleep on that night. She told me that this was out of question and I had to wait until Friday to have the repair man. She also blame me for not being in the room a the delivery day meaning that I would have had to wait from Noon to 6 pm in an empty room.
Sears was only 3 hours to close and she could have had the repair man come to the store the next day to fix their floor model. She was very cold and firm in her decision.
I told her that I could return the furniture and she replied that if it was going to make me happy to go ahead.
Then she went to her desk and handed me the Customer Service Center (which is a call center) and file a complaint.
Well, this customer service toll me the same thing and added that he could have the screws sent to me in a week. He also added that they didn't mind if I would return the set.
Sears Canada didn't show any effort in fixing their mistakes (delivery and bedrooms parts) in a reasonable time for a 95 years old lady.
I had bought a bedroom set for my son in July from BARNABY'S FURNITURE in Moncton and I had a SUPER service. They even installed the bed and put on the mattress they didn't sell me.
IF I EVER BUY FROM SEARS FURNITURE, IT WILL BE BECAUSE I HAVE NO OTHER OPTION.
I UNDESTAND THAT PEOPLE CAN MAKE MISTAKES BUT I HAVE NO RESPECT FOR PEOPLE WHO DON'T CARE, LIKE THE FURNITURE'S MANAGER IN MONCTON.
delivery
I bought Kenmore dryer in Sears on October 18, 2008 (copy of the sales receipt is enclosed). At the time of purchase, the delivery was scheduled for October 24, 2008 and I provided two telephone numbers (as it appears on the receipt) asking the salesman to list my cell phone number as the primary number for contact. The Sears’ delivery system is very inconvenient. When I came home from work the night before the delivery, I found a message on my home answering machine stating that the delivery has been scheduled between 3PM and 5PM next day. The call was made to my home number regardless of my inquiry. At the day of the delivery, October 24, I had to leave my work at 2:30 (my regular working hours 8AM-5:30PM) to be at home on time for scheduled delivery. When I came home, I found a message from Sears on my home answering machine that the dryer is not going to be delivered. No explanation was provided in the message. When I called Sears asking for the reason, the representative told me that the dryer was not found in the warehouse. The delivery was rescheduled for October 27. Again, the message from Sears regarding the delivery time was made to my home phone regardless of my several inquiries to do it to my cell phone. This time it was scheduled between 8AM and 10AM. On the delivery day at around 9AM, while waiting for the delivery, I decided to call Sears and check if the delivery truck is on its way. To my great surprise, I found out that the delivery was cancelled due to the bad weather. The cancellation message was recorded in the Sears computer system at 6:45AM that morning by the route ID No. 1158003. I would like to emphasize that it was 40°F outside and sunny, and I had no calls from Sears regarding cancellation. If somebody from Sears called me at 7AM, I would have gone to my work, not wasting my time. If I didn’t call, I would have waited even longer for nothing. I rescheduled the delivery again for Sunday, November 2, 2008. After so many discrepancies, I decided to call Sears Friday to confirm the delivery day and the phone number to call, and found out that the delivery is scheduled for Saturday, not Sunday. On top of that I found out that Sears had the wrong cell phone number. Ironically, I was told that it is impossible to change the phone number in the system. Again, no calls from Sears had been made regarding the change.
My dryer was delivered on Saturday, but it had silver control panel instead of white one as I requested on the purchase day.
During this whole ordeal, I lost 5 hours of work, spent a lot of time on the phone with Sear delivery system representatives, and eventually delivered the wrong-colored dryer.
I would like to recover a reasonable measure of damages I sustained.
Olga Kadish
nightmare service
Since my earliest recollection, the word "appliance" to my family was synonymous with "kenmore". That is until recently. We have had the absolute worst consumer experience ever with sears, and the situation is still ongoing. In late august, we went shopping to replace a kenmore dishwasher (That had lasted for 14 years). We visited the sears in clackama...
Read full review of Sears and 2 comments
Replied
Door switch wire harness / Light Bulb Assembly
November 5, 2008 We also bought a Kenmore Elite Trio Model # 795.775 in August 22, 2006 This morning 11/05/08, we woke up to a burning smell in the kitchen. I opened up the refrigerator, the smell of burning plastic was from inside the refrigerator. I found the lens cover to the lights barely hanging to the fixture. It was melted around the edges. I took...
Read full review of Sears and 2 commentsbad heat pump
The following is what we have had to deal with, we shall see how it turns out: We have had a furnace purchased from Sears on or about February 2003. Sears gave the first estimate and confirmed that they would in no way be the low man when it came to pricing but they are a nationally known name, they only deal with quality products and that they stand...
Read full review of Searsextended warranty issue
I purchased a Sony Wega 42'' TV. I was contacted by Sears later on to purchase Ext warranty to PROTECT our self. Since then the TV flashes that projection light life is ending. Called Sears 800# to be told that light is covered for one year only. I stated that we were never informed at purchase that there was or that this could even be a potential problem, only to be told there was nothing they could do on their end. I then contacted the manager at Sears in Drumheller only to be told that there was nothing he could do and that i should demand my warranty money back ( good luck ) and that there was onis on me to be informed as to what i was buying. I indicated that he as the seller should have inform me abought what he was selling. The light is worth $300.00 (thanks for nothing.)
i am complain to soni servicing center in 4 June but not response to me
can't get sears repair to fix
I bought a washer 2 yrs ago and paid for the maintenice .I have had repair out to my house 6 times in 2 months and it still isn't fixed right. Every time i make an appointment, They cancel it .There customer service is terrible
They can't repair my stove either. We had the same tech guy come 4 times to my house and another guy once. Both told me to contact the store to replace it and that they both can't do anything about it. When I call the store and the insurance, they tell me they need the tech person to determine whether or not a replacement is needed. If so, the person will sent the notice to their company to approve the replacement. Plus, they kept sending the wrong parts of my stove. Its so frustrating.
mail-in-rebate
I bought a washer from Sears and I was told I will receive a $60 mail-in-rebate. I mailed all the receipt and the paper to the assigned address. After several weeks, I received a letter that they did not receive the receipt. It was a lie. I called the 1-800 mail-in-rebate number, I told them the receipt was included with the mail-in-rebate form. They just ignored it. I was told then I should fax my Sears card purchase receipt and fax it. I faxed the recipt of credit card purchase from the website, as I was directed and mailed it also. After calling several weeks later, I was told they never received the receipt. I asked what about the fax and second letter with credit card purchase receipt, they have no entry of it. I knew it was a fraud, since I spent about $5 for faxing and mailing letters. However, I have decided never make a purchase from Sears. Very disappointing experience. Bhatt
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.
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Sears phone numbers+1 (847) 286-2500+1 (847) 286-2500Click up if you have successfully reached Sears by calling +1 (847) 286-2500 phone number 2 2 users reported that they have successfully reached Sears by calling +1 (847) 286-2500 phone number Click down if you have unsuccessfully reached Sears by calling +1 (847) 286-2500 phone number 12 12 users reported that they have UNsuccessfully reached Sears by calling +1 (847) 286-2500 phone number+1 (800) 665-2127+1 (800) 665-2127Click up if you have successfully reached Sears by calling +1 (800) 665-2127 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (800) 665-2127 phone number Click down if you have unsuccessfully reached Sears by calling +1 (800) 665-2127 phone number 4 4 users reported that they have UNsuccessfully reached Sears by calling +1 (800) 665-2127 phone numberSears Home Services+1 (866) 850-0518+1 (866) 850-0518Click up if you have successfully reached Sears by calling +1 (866) 850-0518 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (866) 850-0518 phone number Click down if you have unsuccessfully reached Sears by calling +1 (866) 850-0518 phone number 1 1 users reported that they have UNsuccessfully reached Sears by calling +1 (866) 850-0518 phone numberNew Orders+1 (877) 550-9254+1 (877) 550-9254Click up if you have successfully reached Sears by calling +1 (877) 550-9254 phone number 0 0 users reported that they have successfully reached Sears by calling +1 (877) 550-9254 phone number Click down if you have unsuccessfully reached Sears by calling +1 (877) 550-9254 phone number 1 1 users reported that they have UNsuccessfully reached Sears by calling +1 (877) 550-9254 phone numberExisting Orders+52 55 3628 3920+52 55 3628 3920Click up if you have successfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have successfully reached Sears by calling +52 55 3628 3920 phone number Click down if you have unsuccessfully reached Sears by calling +52 55 3628 3920 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +52 55 3628 3920 phone numberCustomer Service+1 27226+1 27226Click up if you have successfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have successfully reached Sears by calling +1 27226 phone number Click down if you have unsuccessfully reached Sears by calling +1 27226 phone number 0 0 users reported that they have UNsuccessfully reached Sears by calling +1 27226 phone numberText subscription
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Sears emailssearscares@searshc.com100%Confidence score: 100%Supportwebmaster@customerservice.sears.com100%Confidence score: 100%Supportsearsservice@searshc.com100%Confidence score: 100%Supportcomentarios@sears.com.mx100%Confidence score: 100%
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Sears address3333 Beverly Road, Hoffman Estates, Illinois, 60179, United States
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This just happened to me. Apparently SearMastecard sent out a letter to let people either opt to close their account to remain at the same interest rate or the rate would be raised to 25.24%. This notification apparently came to my PO box not in the typical bill. I pay my card on line so I don't get paper bills. i never received anything about the changes. i called to see if they would close the account and lock the rate. They denied this because the time frame to do so according to the letter (which i never received)was over. i even pay twice what they want per month and pay on time. my hands are tied. All they say is sorry you should of responded to the letter (WHAT LETTER!).
I AM DONE WITH SEARS CREDIT WHICH IS OWNEDBY CITIBANK, I WILL SEND THIS TO EVERYONE I KNOW VIA EMAIL AND ASK THAT THEY SEND IT ON TO THIER FRIENDS.
Sears credit card is the worst credit card ever...I hope anyone reading this will think twice about opening a credit card through Sears. I have been a Sears credit card holder for over 15 years--never late, until recently. Sears have a habit of changing thier billing cycles on a month-to-month bases. I thought my bill was due on a later date and upon going online to pay the bill, I found it was due earlier (4 days earlier). I immediately paid the bill, including the enormous past due amount, and paid extra on the account. I was very surprised to see that my interest rate increased an additional 5.17% which was due to the late payment. I immediately requested a reduction of the interest rate, which they denied. My credit is good, but they denied me anyway. Needless to say, I was soooooooo upset over this, I closed the account and will never ever shop at Sears again.
Today, Sears has lost a loyal customer!