Sears
Reviews and Complaints

I purchased an elliptical machine to be delivered 3 days later and set-up that same day. In order for this to happen, I had to pay an extra $65 to have it pulled from store stock. I had no problem with that due to the fact that I was off work that day and I am unable to just take off work without notice. I received a call the following day from the installers advising me they do not install the same day as delivery because they cannot schedule an installation without knowing when the product will be delivered. I spoke with the associate who sold me the product and she assured me it would be delivered to my home by 12:00pm on the scheduled day. Based on this the installation was scheduled for later that afternoon. The day prior to delivery Sears calls to advise the delivery time which was past the time it needed to be delivered to be installed the same day - not the by 12:00pm as promised. I explained the situation to the delivery department and they could have cared less. Their response was that the store set the time. So I went to the store. Spoke with a sales associate and a manager. Not one made an attempt to get this straightened out. I was left with no choice but to cancel the order. I contacted the customer service department and their response was that they were sorry I had problems and that they would use my feedback to improve their service. Their final response was that because I cancelled my order (I had no choice) there would be nothing further that they would do and considered this complaint closed. I have had a Sears card for 23 years and will be closing my account.

Hi

I fully agree with the writer about Sears.

I recently picked up whole bunch of clothes for myself at one of the sears store in Langley.

On approching the cashier I was made aware that, there is only TEN DAY EXCHANGE ON ALL THESE CLOTHES as they were being discontinued. I was shocked as I had to try them at home and get the opinion of my family.

But because of this stupid return policy I did not want to get stuck so dumped all the items worth about $300 on their counter and walked out. I complained to their head office through an e mail but I was sent the copy of their return policy!

I do understand that every business has to draw a line somewhere. They should have at least made it 10 days return OR exchange not completly stopped taking returns on clearance items.

Recently they laid off 300 people but if we all unite and stop shopping at sears, they will learn a lession and will have to lay off more people.

I am never going to sears again.

Tony

I feel if a tech comes out and has to order parts and it is under warranty as the part arrives it should be fixed. I am having a tech come for the third time and am seriously thinking no more warranties...

$160 for 20 mins worth of work AND they were supposed to be there between 1 & 5 and showed up at 6pm because they overbooked. Charged me 80 for part and 160 for labor! So the fact I lost PERSONAL/VACATION time at my work for five and half hours - so they can keep technichians and so the BIG BUSINESS can stay in business - and I loose my job and cant pay for my home, take care of my family or pay my taxes as an american citizen - and their only answer is - "we cant do anything about it - it is what it is" BBB - lawsuit - Starbucks Customers - its time to say ENOUGH OF THIS ()*&^%

I am having exactly the same problem as everyone else. A monthly charge of $8.95 that I believe was hidden in FINE PRINT when the application was made for the sears credit card. Moreover, any attempt by the card holders at large.to cancel out from this scheme makes you think twice about shopping at any of the sears stores or their affiliates. In my quest for cancelling out of the CCR I was given a cancellation number, but the monthly charges still keep coming. I am about to try other methods, such as written communication, TV news investigation, and any other method that would expose this scheme.

I recently too had the the same problem. My mother was recently hospitalized and I had asked if she had any bills to pay. My sister told me that she has a sears bill that she owes $8.95 on it. I thought that this was very supcious and viewed her account online. Sure enough she has been getting charged for this CCR service from sears. Just last year I had to fight with sears to remove some other bogous charges and now this. What is with this company? I think they do need a class action lawsuit!

My mom was recently diagnosed with Lymphoma Cancer. All of a sudden she got a solicitation for CCR and may have been tricked into signing up for procection. When I found out by noticing an $82.00 charge on her account I called Sears, and demanded for the protection be stopped. It had just been set up evidently the previous month when she was in the hospital. My mom did not remember approving of it so I got Sears on the phone and she gave them permission to talk to me about her account. Sears said I had to call the CCR number and so I did. Also, my mom gave approval for them to discuss it and make decisions about her account. I told them I could pay $82.00 each month on the balance every month more than paying them for something that was set up as if she had a job. She is retired (78 years old), I was told they had a cheaper rate for senior citizens. I absolutely said NO, take it off the bill. I am still receiving an $8.95 charge for CCR on the bill. HOW DO YOU MAKE IT STOP! We all need a CLASS ACTION LAWSUIT to sue the crooks. HELP HELP LETS DO SOMETHING ABOUT IT. HELP!

I never enrolled in this plan either...I've been trying to pay off my card and every month there seems to be no dent made! Beside the ridiculous percentage rate, I was being charged $8.95 every month for this stupid CCR program. I tried to email Sears and now I have to call them and try to get this figured out. Unfortunately I did not look at my statements because I haven't been using the card so it's been 9 months of charges, plus whatever finance charges that would add up to. I am so frustrated with this and I will be closing my account after I pay it off.

I agree, this service is total fraud.
The service is supposed to help you in the event of fraudulent activity to your credit cards.
The way you get signed up for it is totally fraudulent.
I did not owe anything to my Sears account. I received a bill in the mail, opened it, my balance was zero, and I thought to myself, "Hmm, weird, I usually do not get paper statements, especially when I have a zero balance." I did not think of it again for a couple months.

The following month I got a statement and did not open it, I knew the balance would be zero, so I just put it through the shredder.
The very next month I received another statement. I thought, hey, I should re-sign up for paperless statements. I dont like getting zero balance paper statements. So I opened the bill up, and in the balance due section was $33.90! I called the CCR number found on my statement and a sedate employee stated that she would stop the service, and credit back the $8.90 charge, and the one pending with amount due would disappear. She then stated I needed to call Sears to have the late fee of $15.00 removed. I called Sears and she said the the CCR lady would actually need to refund the entire 17.90 (two months of charges from CCR, $8.90 each) in order for her to reverse the late fee charge. So, needless to say, I called back the CCR service. The employee this time around was very pleasant, reversed the second charge, and 3 way called Sears to personally ensure that the$15.00 late fee was removed. So, minus the 30plus minutes of my day, this was easily resolved for me.

But, I still think the way they sign you up is fraudulent, and that Sears should contract with a different company for this added service. It makes Sears look bad when they have irate people calling about charges unauthorized.

You could not have explained my situation any better. I just (today) had the same exact experience. My Kenmore front loader is less than 5 years old and also was purchased at Sears. Two days ago I heard a loud banging as if the load was uneven. I quickly shut it off and when we looked inside the drum had actually fallen on one side. The entire outside of the drum is made of plastic and the spring support had worn completely through the plastic ear that was holding the drum up. When the drum fell it broke off the shock on the bottom. This should be considered a manufacture defect, talk about being poorly made and Sears told me that this is natural wear & tear. I also could not get any satification on the phone, I just got bounced back and forth from parts to service. I had to have a technician come out and charge me $70.00 for 5 minutes to tell me that they are cheaply made anymore and there is nothing I could do but replace the whole drum amoung other parts and the kicker of it all is that the total estimate for repairs would be $899.79.. when I paid $700.00 for the washer brand new, and I chose to spend the couple of extra hundred dollars because I thought I was getting a quality machine..what a joke..I'm so sick over the whole situation. Sears, Kenmore (apparantely really made by Fridgidare) should be ashamed of themselves. Nobody takes pride in the products anymore.

SEASR WANT COME OUT TO SERVICE OUR AREA BUT ON FRIDAY ONLY.THEN THEY CALL AT THE LAST MINUTE AND SAY THEY CAN'T COME AND IT ANOTHER WEEK.THEN THEY HAVE TO ORDER THE PART AND IT TWO MORE WEEKS.I HAVE HAD NOTHING BUT TROUBLE OUT OF MY FRONT LOADER WASHER AND IT'S UNDER WARRENTY AND THEY WANT REPLACE IT I WILL NEVER ORDER ANYTHING FROM SEARS AGAIN AND ADVISE ANY ONE TO NOT BUY FROM SEARS

Water Softner went out, Apr 25th. Sears scheduled repair for May 5th. I waited all day and no one showed up, they re-scheduled for May 6th, 12-4PM. On May 6th, no one showed up again. I called several times during the day and they said the service guy would contact me. Service guy never called. I finally called Sears around 3-30PM. They said they re-scheduled it to May 10th, 12-4PM. No one called me about the re-schedule, I HAD TO CALL THEM! So May 10th comes and Sears Service calls and tells me I'm on for 8-12PM. Well I worked my day around so I could be home between 12-4PM as per their previous schedule. I wait till around 9AM and Sears calls to tell me no one will be there and they re-scheduled it to May 11th, 12-4PM. To sum this up:
May 5th Sears cancels service
May 6th Sears cancells service
May 10 Sears cancells service
May 11th who knows what will happen, Sears may cancell this service too!
Each time I had to re-arrange my plans so I could work around Sears Service and each time no one shows!
SEARS SERVICE REALLY NEED TO DO SOMETHING ABOUT THIS!
I also have a feeling this complaint goes on deaf ears and probably will only go no where as many other complaints.

If you wish to contact me, I'm at [protected] or if there is no human to talk to, you e-mail me at ccamja@shaw.ca.

I have been a very loyal Sears Customre for over 40 years. I have always used Sears service to fix my Sears appliances. I have always been satisfied with the quality and the bill for the services rendered. On April 28th Technician #0627158 came to fix my Icemaker on my Kenmore Refridgerator. He was here for approx 15 minutes and replaced a valve. The cost of the valve was $87.87 and my total bill was $291.89. I questioned him regarding the cost of the job and he basically was rude . The next day I called the service number to complain about the bill. Apparently Sears does not hire CUSTOMER SERVICE people. ..they hire people to argue with you when you call to complain. I would appreciate you looking into this matter.
Christine Heatherman
4051 E Geddes Circle
Centennial, Co, 80122
[protected]

I had an appointment today 10-16-2017 for a repair on my snow blower from 8-12. At 11:11 a.m., I received a call that they would not arrive until 12:30-1:00 p.m. I rearranged my schedule to be available and they didn't honor their commitment. To make matters worse, I had to make two different appointments for 2 different products and I am sure I will have to go through the same thing next saturday on 10-23-2017

Has nothing to do with "real life", This is just how sears runs the service department. Do a search on any site about Sears or their A&E Factory Service and you see the same stuff over and over again.

They offer poor customer service & hire just about anybody to service your equipment.

Stealth pilot what catagory do you fall under?

1. Employed by sears or A&E?
2. Want to be employed by Sears or A&E?
3. Have never used there services?
4. Was just looking for something to reply to?

www.goodmaid.com

If you read this you will NEVER use a maid service again!

First off, I had a hot date and hoped to take her back to my place..."you know, to have some milk and read the Bible".

I can't believe I tried to use this service but I didn't have time to clean up myself. I needed maid service so I thought I would try someone that I found online. Big mistake! Even their website is down now. It's now just a bunch of lewd advertisements.

I talked to them and they said they could come out the next day but it would cost me an extra $20 bucks. I guess I'm a sucker.

I left the door of my apartment unlocked so they could get in.

When I got back home, they had left a note on the door saying it was going to cost extra to clean my apartment. WTF! I already paid an extra $20 bucks for same day service. When I went in they had not even cleaned and you will NEVER believe what I found in the bathroom. You have got to look at the pictures. Prepare to be disgusted. Warning! Graphic! Not for youth.

I was really upset! I am on a tight budget anyway. I save most of my money my cigarettes (Benson & Hedges) and I like to eat out once in a while. That's about all the pleasure I get out of life. (well, except for an occasion date)

I have posted pictures of my apartment on this website. When you see these you're gonna see why I was disgusted.

http://www.houston-imports.com/dirty/dirty.html

It wasn't all that dirty. I even left some cleaning supplies out and I took my cats to a friends so that they were not in the way.

I'm really pissed! I want my $20 bucks back that I payed with my credit card.

Thanks for listening.

Cheers. Chad

chad.bradley@ymail.com

I purchased the Kenmore Elite Trio refrigerator, model 795.[protected] in Feb 2007. While we've had many things happen to this appliance since we've purchased it (several cracked/broken drawers and drawer slides, bad ice maker, and leaky was pump for water/ice), this is the first time I was concerned about my family’s safety. The light fixture melted, and cover fell away, bulbs heated so hot to singe the surrounding fixture, and heated the fridge like an oven. I had to use leather work gloves to remove the bulbs and still burned my finger.
The real pain in all of this is the gauntlet I must go through with Sears/Kenmore to get this taken care of. All the 800 numbers listed in my manuals and paperwork are completely useless, as they people only wish to send out a technician and charge a $99 fee just to look at my appliance. Considering I'm fearful of my house burning down from a fire caused by this flaw, I would expect and demand that the company own up and take care of this.
I was finally able to make progress through the online chat option and they confirmed there will be no charge as this was a safety issue and that I would be contacted within 24-48 hours to get this taken care of. After 48 hours I tried calling the number they provided only to be told they had no record of the conversation (that I have saved in email) and asked if I wanted to schedule a $99 technician. I got off that call and went back to the chat to explain the situation. They confirmed the complaint was filed 2 days prior and that since I had not heard from the team, I could directly call the recall / law suite team and they provided a number. I called that number and they told me that someone would call me within 24-48 hours. I expressed my deep frustration and concern of this continued safety issue and they said expect to get the call tomorrow. They said they would also be sending me an email to the email address I provided. I did not realize until after getting off the call that they did not ask my name or serial # for my appliance, so how do they know who to call? I never provided a reference number or name.
WHAT HAPPENED TO SEARS? I used to praise Sears for their great customer service and support. I feel that I now have a ton of endless hoops that are like walking on a treadmill leading nowhere. I will be filing a detailed report with the consumer safety commission. I'm thinking bottom dollar is outweighing customer safety. Dang it...I really loved Craftsman tools too, but I'm very disappointed in Sears. I think they've lost a lifelong customer.

I had the same problem and had to go round and round with sears for weeks. It took two technician visits and a replacement of some type of board. The last technician replaced the board and advised me he was finished. About five minutes later, the same problem occurred. Fortunately the tech was still on site. He played around with it for a while and informed me that he did replace the recalled part, but now I was having some other issue with the push button switch in the door. Pure bologna, now they've turned the tables . I was extremely tempted to drop kick this incompetent foreign [censor] out of my house. I was getting no where with him, so I just told him to leave. It's an older refrigerator, but it's a defect that sears did not want to fix. Bottom line, do not buy anything from sears and stay away from LG appliances. A quick fix to the problem is just leave out the light bulbs...it's annoying at first, but it's amazing how quickly you adjust to no lights on in the fridge. Boycott sears appliances!

September 13, 2017
Today I found your thread after recently having the same problem everyone else is with my Sears Kenmore Elite Refrigerator. Model No. 795-[protected] (French Door) Serial No. 711KR00080 Purchased January 2008. I do not have an extended warranty service with Sears. The refrigerators interior light within the last few months has been giving us some intermittent problems. At first, the light would go off when you opened either of the refrigerator door(s). Then mysteriously is would come back on. Next, we noticed when the door was closed the light was staying on. The light was very noticeable in a darkened room. Having it come on in the middle of the night (while asleep) and not knowing how long it had been on became a real concern of overheating causing a fire. I even found if the light stayed on long enough with the door closed the refrigerator became to warm. The additional heat causes the thermostat to read incorrectly and start pumping out more cold air, but that wasn't until the top shelf became overly warm melting butter etc... Now that's pretty warm. My first thinking was lets get an appliance repairman out here to fix this since it's out of warranty now. The repairman came out just last week and charged me $35 to diagnose the problem. He was stumped and came up empty handed. I had even asked him if he had heard of any problems like this or a recall? He said no. So that lead me to the internet to dig deeper for answers as the problem persisted. And that's when I found the Sears Safety recall (product resolution center) at [protected] and I called them today. There has been a recall for a manufactures defect. We are untiled to a free repair parts & labor. The part "Light Kit" is being shipped to me. As soon as I receive the part I was instructed to call that number back and they will give me an appointment with a Sears repairman. How odd and very disappointing I was never notified by Sears. Sears should be ashamed of themselves for not notifying their customers. Very poorly handled. They have the purchase information in their data base and could easily have done that. How is it that a car company can notify me of a recall. How is it that a car company can notify me of an extended warranty on an out of stocks part to resolve a recall. And Sears can't, they do nothing. At this point I feel I should be compensated for the unnecessary repairman having to come out. Had I known I would not have gone down that road incurring an additional expense. Sears you need to reimburse me $35. I am also filed a complaint @ Saferproducts.gov

Guess what this issue is still going on! Thank goodness for this thread! Two weeks ago, we were leaving for vacation and noticed that the lights had melted the cover, burned the bulb sockets and cooked the food on the top shelf of our fridge! We called the safety recall #, scheduled a service call for today. Had to take a day off work because they could arrive any time from 8:00am to 5:00pm. When the technician arrived he asked me where the parts were! They were never shipped and not only that, they are on back order and have been on back order for quite some time -despite this they still scheduled a service call! Now they tell me they have no date in the foreseeable future of when the part will be available and all they can do is call us when it is available. I can't believe they knew about this issue for 6 years and never contacted the consumers. BBB complaint already filed because that's what it took to get a replacement when they shipped us damaged refrigerators 3 times in 2006 when we first bought this. It is no wonder they are bankrupt! They treat consumers like garbage and they produce garbage products.

I own a Kenmore Elite with the same problem, light stays on. I didn't get any help calling Sears. They say they are not aware of any recalls and I will have to pay for repairs. I don't mind paying for them but feel they should take responsibility for it if they know it's a problem.
Andy K.

Same issue with the lights on the fridge. model 795.[protected] OUR FRIDGE IS 10 YEARS OLD. THERE IS A SAFETY RECALL [protected].
We are to be sent new parts, within a week, FREE service tech is to replace all new necessary parts in the next 12 days. Will report when service is complete. I guess i should keep my fingers crossed...

I also have a Kenmore Elite [protected] that I purchased in August 2008. Over the year or so, I have been having intermittent lighting issues; the lights would not always come when the doors opened. Occasionally at night when the kitchen is dark, I noticed that the lights were on inside the refrigerator by the light emitting from the gap between the two closed doors. I opened the doors and found the interior unusually warm. However, once I quickly open/closed the doors a few times, the lights would go out.
Lately, we are tossing out a lot of food because it has frozen. The temperature of the refrigerator is set at 37 degrees. I set a thermometer inside and have been moving it around monitoring the temps. Interestingly, temps at the back of the frig are three to four degrees below set point while the temps towards the front are three to four degrees above set point.
The intermittent lighting has become worst and most of the time the lights do not come on when the doors are opened. And just tonight (in the dark kitchen), I noticed the lights were on inside the refrigerator again. I opened and inspected the light housing and noticed that the light sockets had become brown (from heat). I realized that the lights are staying on far more than I imagined. I removed the bulbs.
I believe the freezing of food is related to the lights remaining on as they heat up the interior causing the unit to run longer to satisfy the set point, freezing the items near the back.
I appreciate the posts and will call the Sears Recall department. I suspect it will be a long, frustrating process likely to end with the purchase of a new refrigerator. So, after two ice maker replacements and now this, no more Kenmore’s for me. I would be curious to know if a class action suit is in the works and how to sign up?
Peeved in PA

I too have a Sears/Kenmore Elite, Model #795.[protected], serial #802KR02892 and I noticed the lights were off in my unit and could not understand why they would not come on. I open and closed the unit a couple of times and they came back on. So I was concerned still and monitored it. I started smelling a burning smell and so I opened the light cover and the bulbs were scorching hot. I pulled the bulbs and called the Sears repair people. Of course they sold me a service agreement for $279 and scheduled me for Tuesday. I am finding this to be a widespread problem and there are a lot of unhappy Sears customers. I am also finding out that this is so widespread and a fire/safety hazard and that some are taking legal action against Sears. What a mess, I am astounded that they do not stand behind their product better than this as I bought a Kenmore trusting in decades of reputation. I guess that is gone now?

Either way, one thing I was told to try is calling the recall department, [protected] Mon-Saturday 7AM-9PM. I will try this and since this is my 2nd repair on a unit that is 4 years old and costs are close to $600 I will advise everyone to not buy Kenmore refrigerators ever again. I will amend this if I get support before I lose my money, again.

Disgusted in Missouri City, TX

My sears refrigerator does the same thing, I used to love buying sears products not any more.

Yowsa? What is that exactly? But at any rate, not sticking up for anyone, but it's high time that people take a look at the whole story. Sears delivery personnel only keep their jobs by doing well on a "survey" that Sears administers to customers that buy brand new appliances. I understand that some delivery personnel really stink at their jobs, but this by no means includes every person. Let's talk about this "survey". The questions on the survey are unclear to many customers. Some customers believe that the survey is asking about their new appliances, and some believe that it is asking about the sales team. Neither of these are the case. The survey is asking about the delivery experience. Did the delivery team damage your home? Did they show you how to operate your new appliance? Would you have them back in your home on future deliveries? The problem with the survey is the fact that the answers reflect directly on the delivery team and are factored in to a number system, which the team is held to. The delivery teams must meet a certain level in their "numbers" in order to keep their jobs. This system is grossly unfair to the teams. I know that customers are frustrated with Sears. I know that customers (many of them) think that delivery personnel are "below them in society". And I also know that some customers couldn't care less about a delivery team member. However, these surveys give customers too much say in the future of other people's jobs. So, let's say that I deliver your new washer and dryer to you one fine day. I do a very good job in the delivery. I don't damage anything, I show you how to operate the units, and I do everything right. Let's say that I leave you with a smile on your face, and a feeling that everything is right in the world. You are extremely happy with me and your new appliances. But after I leave, your son (little Johnny) gets home from school and you find that he just got the crap kicked out of him by another kid. Someone runs over your dog, kills your cat, and your spouse just told you that they want a divorce. the day after all this negative stuff happens to you, you get a survey call, which is automated by the way. You just want to get through it and you just press "one" all the way through it. That gave me negative numbers and I just got fired because my boss, and Sears, think that I really screwed you over because of your responses to that survey call (that you didn't give a second thought to). And that brings me to the customer that is scared to tell the truth. Some customers flat out lie to delivery people when asked if they are happy with the delivery. They tell delivery people that they are extremely happy, just to screw them over on the survey call. Like I said before, I am VERY sure that some delivery personnel couldn't care less about their jobs and do a very bad job on each and every call. But some take extreme pride in what they do, and it's simply not fair to them. So, if you want results, and if you truly want Sears to be a company that people can shop at with pride and be treated like they used to be treated in the all to distant past, don't complain about the delivery people; complain about the unfair system that make delivery people the bad guy no matter what they do, even when they do a good job.

Me too. Same problem.

I'm getting the same F0 error message and beeping on my Kenmore double oven and it's driving me crazy. I was going to call service but thought I should check the web for any information first. I'm glad you warned me about the double charge!

Thanks!

i have worked for icc for 2 years. sears needed help cause no one was cleaning. its a two man job, i did by myself for 3 months with no complaints. i had to go to the hospital for being bipolor and all of of sudden Kathy the manager says im on drugs and not doin anything when just two days ago i was getting compliments. today i walkde in she forced me to leave told my employer i was on drugs wich im not other than the prescribed meds my doctor has givin me. im calling bbb and getting a lawyer and will have my job back

sir, In month of july defeat a examination for clerk post held on 13-7-08 but i cant see my or find result on your website so please declare result or sent to my e-mail Id or other method for knowing my result ROLL-NO [protected] reg ID no-1643898 EXAMINATION CENTRE --Gorakhpur(up)...