Sears
Reviews and Complaints

I purchased an elliptical machine to be delivered 3 days later and set-up that same day. In order for this to happen, I had to pay an extra $65 to have it pulled from store stock. I had no problem with that due to the fact that I was off work that day and I am unable to just take off work without notice. I received a call the following day from the installers advising me they do not install the same day as delivery because they cannot schedule an installation without knowing when the product will be delivered. I spoke with the associate who sold me the product and she assured me it would be delivered to my home by 12:00pm on the scheduled day. Based on this the installation was scheduled for later that afternoon. The day prior to delivery Sears calls to advise the delivery time which was past the time it needed to be delivered to be installed the same day - not the by 12:00pm as promised. I explained the situation to the delivery department and they could have cared less. Their response was that the store set the time. So I went to the store. Spoke with a sales associate and a manager. Not one made an attempt to get this straightened out. I was left with no choice but to cancel the order. I contacted the customer service department and their response was that they were sorry I had problems and that they would use my feedback to improve their service. Their final response was that because I cancelled my order (I had no choice) there would be nothing further that they would do and considered this complaint closed. I have had a Sears card for 23 years and will be closing my account.

TO:
When a person is hired at a sears outlet for an in-home service technician administration provides a seras van . The van has a Hows my driving sticker on the back with a free number to call if they develope a expression of power.{Beware} Past customers my have had a bad experience with sears and may be having a condition that concentrate on having you fired. Here is how is works. Actual call in a sears van blue color has signalled and turned to the left and a had to brake. this is a playback tape that has the customer fabricating adding to a obviously lie. What are some of the lessons we have learned? Find a different job.

My name is Robert Simon Parker, My wife's name is Carol Louise Parker. I received a very disturbing phone call from one of your tellers at 7:16 P.M. on April the 8 / 09 .She said she was from Sears canada and asked if I was Robert Parker. I said yes, she then said that I owed sears $1078.00 dollars wich I replied that I owe nothing to sears. She then started to get mouthy with me and told me that I 'd better pay up . I told her you must have the wrong Robert Parker she then asked me for my birth date and it probably did not corresponded with her Robert Parker she told me that I would have to prove to her I wasn't the Robert that owe you money or the phone calls would not stop. I have shopped at sears for some thirty years but after this call I will never buy as much as a thumb tack from your store.She was very rude and impolite. And if I get more arrassing calls, I will seek legal Help. I do not owe sears any money and do not want more calls. Thank you. Robert Parker

I paid a higher price for what I thought would be a Sears guarantee of service and quality. Big mistake. In November 08, we purchased and had a new air conditioning system installed in our house. We paid for and included in our contract a permit for the system. It is now April 09 and despite several calls over several months to the "Project Coordinator" who never returned a call, we still do not have any status on a permit for which we have been paid. Additionally, our brand new air conditioner stopped working - we were told we'd get a response within 24-48 hours from the company Sears contracted to do the installation. We did not. When calling the corporate office for Sears Home Improvement they tried to get the service provider on the line and could not. On one of the calls w/Sears, I was basically told it was up to me to get through to the local Sears office (which never returned calls over several months) to be able to get another service provider out to the house. I am extremely disappointed and will never make the error of contracting with Sears again.

we have been loyal sears and kmart customers for years. on our new bills our interest rates have skyrocketed. no late payments. every time you go in either the clerks are hawking using the sears card. i would warn kmart not to do this anymore. we are taking our business elsewhere, and we do a LOT of business in the pharmacy.

F 51 appears on most of the cycles. Only the 'whitest whites' cycle seems to be unaffected. The machine stops completely. If I push the stop button, the error message goes away. If I hit the start button the machine will start again but immediately goes back into trouble. I then have to cancel the cycle, let it drain, and start the 'rinse, spin, drain cycle', but now this cycle is getting the error code. So in effect I can't run a complete wash cycle, I can't rinse and spin the soap out of the clothes, so the load is left somewhat clean, somewhat rinsed, and sopping wet.Our washer was purchased July 28, 2007. The trouble started shortly after the one year warranty expired. I researched the error code online and have determined that the mother board needs to be replaced. This will cost between $200-400, for a machine that has been in use for less than two years. This week we received a form letter from Sears advising us that if the serial number on our washer fell within a certain range, the mother board would be upgraded at no cost to us. Our machine has a serial number that is higher (CU instead of the CS-CT range) which indicates to me that it was manufactured after the target machines. This means that Sears knows about the problems but as yet is unwilling to fix our machine at no cost to us. They have the serial number of our machine on file. Why did they send the letter to us knowing that our machine is out of the target range? Do I have to pay to get my machine fixed while older machines get a free upgrade? we will be contacting Sears to see if they are willing to rectify the matter. The washer was highly rated on Consumer Reports buts it appears the model is a lemon.

Ordered a Cuizinart Easypop Popcorn Maker from Sears Online and received a Craftsman ToolBox instead. I immediately called [protected] and spoke to customer service. I was asked for my credit card details so that they could charge my card for a second time and order the product again. I refused to be charged as it was their mistake. The Representative explained that they would place a new order and charge my credit card, then once the toolbox is back at their warehouse they would credit me (but the credit would take a week). I told the Rep this was not acceptable as they had made the error and I should have to pay twice for their mistake. She then transfered me to Corporate [protected]) Customer Service where I spoke with Rinkoo (sp) the only Supervisor on the floor who could help me. I want to point out that I am not mobile and am unable to visit these stores in person and that I have ordered numerous things online, however this is was first online purchase with Sears.
Anyway, Rinkoo gave me the same options: 1. new order and charge your credit card again, 2. have the mistake picked up and credited (7 days) then place a new order for the Cuizinart (another 7 days). I suggested: have their people pick up their mistake and drop off the product I ordered. She said "NO".
Is it just me, or does all that not make sense. I was on the phone for 45 minutes, half of which was on hold, and in the end she said she couldn't help me and even if I spoke to someone above her (which weren't available) they would say the same thing. Also, I don't appreciate being patrinized (if Rinkoo understood as much as she said she did, she would have fixed her companys mistake).
RESULT: I will NEVER again purchase anything from a Sears (retail, online, or catalogue) EVER AGAIN.

Failing Sears Cherry Creek North store trying anything to stay open in this recession including selling fraudulent goods then charging you more-

My husband and I are recent newlyweds (11/22/08) and just bought our very first home. We are in the process of upgrading our appliances. We decided to start with our gas cooktop since the one we currently have is not working properly. I can’t wait to cook our first meal. On 3/21/09 we went into the Sears Cherry Creek North Store (2375 E 1st Ave Denver, CO 80206) and found a GE Profile Appliance 36 in. Built-In Gas Cooktop on sale. The cooktop was on sale because we were told it was a display model with a few blemishes and missing knob. We paid ~$650 plus tax and installation. On Wednesday March 25th, my husband Justin took 4 hours off of work to meet the installer. After an hour trying to figure out the pieces, the installer discovered there were a few pieces missing and could not perform the install as-is. The installer, my husband, and I spent over two hours trying to get in touch with someone at the store only to get a machine. Finally my husband got through. Sears stated they had mistakenly sold us a ‘dummy’ display model that was never designed to operate and would never work. For our inconvenience we could return the item for a full refund and go buy another unit elsewhere or pay an additional $500 for a cooktop that works. This is the equivalent of selling a car with no engine and the dealership stating you could pay extra to get an engine so you could drive it. Anyway, the sales associate said we were welcome to come in and speak with the store manager, Mike. We were not given a last name.

On March 28, 2009 we went to the Sears Cherry Creek North and asked for Mike at 10:30 am when we were told he would be there. This was the first day he was available. At 11:30 am, store employees were finally able to find their store manager. When Mike arrived he was belligerent, rude, and unrepentant. In fact, Mike actually laughed at the mistake and never once apologized. Mike stated $500 was a fair price for a working unit since this one was not a display item. Additionally, he stated we were getting a real bargain since we were only being asked to pay $500 more ($650 + 500 = $1150) when the actual retail price is over $2200. However, on their very own website, the actual retail price is $1376.11 http://www.sears.com/shc/s/p_10153_12605_02230483000P?mv=rr#optsSvcs. We could in fact go anywhere else and pay $500 more for a working cooktop. We feel this is unfair and unjust. When we stated this to Mike he left to call his district manager in secret. He said the District Manager agreed with him. We asked if we could also speak with the District Manager and were told he would call us. Over 48 hours has passed since we were told we would be contacted. In the meantime, the ‘dummy’ cooktop is in the trunk of my car while we are left with no means to cook and have been spending money to eat out and research this cause.

Regardless of the cost, we should not have to pay one penny more to receive a working cooktop. Sears is not honoring the buyer’s warranty nor are they honoring customer service. Sears Cherry Creek North sold us an appliance under the pretense it was never used and nothing was wrong with it aside from cosmetic blemishes. Now they expect us to pay $500 more to make it work or refund our money at a total loss of all the unpaid work and personal time, energy, and undue stress.

I was in a hurry for parts for a deep freezer, sears parts direct claimed to have every part i need in stock.

That was not the case as I am still waiting, over a week later and still no sign of my part being shipped yet. However they will refund my money...for now, then they will charge me when the part comes in. what a joke!

I am through with sears, kmart and whoever else is linked to these pieces of [censored].

Sears Gold Mastercard is offering 20%, (up to $550.00), for all amounts paid that are over the minimum payment due. The program states, 'we'll match 20% of the amount by which your on-time payments exceed total minimum due'. Mentions nothing about doubling your interest rates and even claims, 'This is an easy-money saving program for you'.

We have 'never' missed a payment or been late even one time since 2002 when we opened our account. We had a 12.83 APR until we signed up for their 20% savings program two weeks ago. Just received our statement and the interest rate on our account almost doubled from 12.83 to 23.24%.

Called Sears Customer service who gave me the run around for an hour while they transferred my call from one section to another. Eventually we were transferred to a section for distressed accounts. Tried to explain to the representative our account is not in default but part of the program we signed up for closes the account to purchases during the 4 month duration of the program we signed up for.

It is now clear when they close our account it looks like you are in default, (therefore you are now considered distressed), with all previous interest programs now void. This opens the door for them to charge whatever interest rate they decide at anytime. Next month, they could raise it to 30% without any notification whatsoever.

With no legal experience it appears to me this program is not only false advertising but a form of predatory lending practice as well. There needs to be regulatory action taken, 'immediately', to control the predatory practices credit card companies now consider normal operating procedures.

On 7/19/2008 I purchased a Kenmore ELITE® ULTRAWASH ® HE Dishwasher [Model 665.13153K701] at SEARS in Lanesboro, MA. I was persuaded to purchase installation through “qualified SEARS technicians”, even though very expensive (total price $1, 476.35).
The installers arrived more than ½ hour late; they pulled up onto our lawn in an unmarked, rusty minivan. Within minutes, our front yard was trashed with packaging material and old dishwasher parts. They were rude and unfriendly; they seriously damaged our kitchen tile floor. And since they were so late, but my wife had a medical appointment, we had to leave them with my 12-year old daughter – very scary. They left the kitchen in a mess and my daughter upset.
It soon became clear that the dishwasher was not working right: It would cancel cycles, often with detergent still left in the dispenser, leaving the dishes unclean and wet. The green clean light is flashing 8 times – pause – 1 time – pause etc.
When I called the “Parts & Repair Service Center” I was told that I needed to let the hot water run prior to starting the dishwasher; otherwise the sensor gets confused. This was obvious nonsense, but I obliged and followed this advice; to no avail.
The second time I was told it happened because I wasn’t using rinse aid. Again, this was nonsense (the problem had occurred prior to my running out of rinse aid), but I re-filled the dispenser; to no avail.
The third time I called, I stated I was getting frustrated, and I did not want phone advice anymore: I insisted on SEARS sending a repair technician to our home. The representative put the phone down.
The fourth time I called, I stated that I was going to file a law suit against SEARS if no repair technician was sent to my home: Thereupon, Technician A was dispatched.
Upon arrival he said: “I really have no clue how these modern dishwashers work”. He stated he could only order a new sensor and control board, and replace them.
Several days later we received in the mail a generic looking sensor and control board; probably not original parts, but cheap replacement parts.
During a second visit to our home, Technician A installed the new sensor and control board. To no avail: the problem persisted.
I called the “Parts & Repair Center” again to schedule another technician visit. I requested a different technician, since Technician A – as he himself had stated – didn’t know what he was doing. I was promised a “Senior Technician”.
Several days later Technician B came to our home. He immediately noticed that our dishwasher wasn’t level - the top of the dishwasher protruded 1 in. from under the countertop. He explained that, due to not being level, it wasn’t draining properly and triggering the overflow protection float. This made sense. He spent a long time righting the dishwasher; prior to leaving he asked us to call if we had any more problems, but he seemed confident that he had found and corrected the problem.
At first it seemed that way; pretty soon, though, it became clear that the incidents of malfunction were still occurring - less frequently. Instead of having an incomplete cycle and green light blinking “8-1” every other day it now occurs once or twice a week.
I called back and asked for another technician visit. I was told to call "One-Source": to replace our DW a technician had to confirm it's malfunction (apparently not in the record). I asked for Technician B to come back and asked not to see Technician A again. Yet, Technician A showed up at our house. This time he declared our dishwasher was fine and our water wasn't hot enough (it is 114 F). He left, problem unsolved.
I wrote a letter asking for a replacement dishwasher, installed by proper service technicians, or my money back. Today I received a phone call: A new DW was offered, but my request for different installers could not be granted. I was told "we have nothing to do with installation". Also, I was asked to provide my credit card number - which I refused.

We bought an He washingmachine 3 years ago, and as luck would have it, it died on us and we did not purchase am extended warranty, which is not the complaint. The first complaint is that this product should have not failed after only 3 years. It has been broken for a month. A repairman came out and said it was the electronic computer board that died. we said "ok" put a new one in! He said he would have to order it and it would be sent to us, and then another repairman would come out. Well we never got the part, and that was because the first repairman did not order the part like he said. So the next repairman ordered the part, and it was delivered to somewhere else. Two other repairmen came out and they found the part was sent to the wrong address. So they find the part and install said part, and it still doesnt work.

So now they are trying to figure out what went wrong! They say that the wrong part was ordered and the part that came was defective. So they ordered the supposed right part, and it shows up last week. But they cant install it because they are booked up til today, Wednesday, Mar 25, 2009. So we say ok do it then.
My wife called Monday March the 23rd, 2009, and said the part had been delivered to our house. The person on the phone, verified they would be out on Wednesday 25 Mar 2009.

The automated portion of your so called service dept called several times to let us know that the repairman would be here today, wednesday march 25, 2009, between the hours of 8 am and 12 pm.
When the repairman didnt show up by 1130, I called the service dept and got someone I could not understand.
All I could understand from her was that a repairman was dispatched to our house between the hours of 8 am and 12 pm. So I say thank you. My wife called from her school and talked to the service dept and they tell her a repairman is scheduled from 8 am to 12 pm. But by this time, the repairman is gonna have to use a time machine, because it is after 3. After several more calls, we can get no one to tell us what the problem is.
It is now 9:12 pm, 13 hours later from when I started my vigil.

We called a total of 5 times, and were told we were 6th 7th or 8th on the list, and the "repairman is on the way".
I am listening in on the conversation between my wife and YOUR service dept, and now due to negligence and complacency on YOUR PART, and through no fault of our own, they say it will be another week.
How nice! Once we get the washer fixed, we WILL NEVER SHOP AT SEARS AGAIN FOR ANYTHING.
I HAVE ANOTHER PLACE IN THE COUNTRY, AND I CAN TELL YOU I NEED A LOT OF ITEMS, THAT I WILL NOT BUY FROM SEARS.
Thank you so much for not caring about your customers!

Sincerely
Mr Wann

I purchased a house full of sear appliances including a washer/dryer stacked unit in May 07. I didn't hook up the washer/dryer until June 08 and it is defective. During the spin cycle it knocks and shakes the whole house. I contacted Sears and they sent a technician in couple of weeks. His recommendation was to get them to replace the unit because he could tell it had never been used but his diagnosis was that the spin basket was warped. I contacted Sears One Source and they wouldn't replace the unit and I had to pay upfront to have it repaired. He ordered the basket. 2 weeks later another repairman came back to replace the basket. He made the comment that I had gotten a lemon and should have it replaced after installing the basket did not fix the problem. He suggested I talk with them again and that if I wanted to fix it I should probably replace the transmission next. I told him I would call and see what they said. They denied the replacement siting the 1 year warranty was up even though both technicians had said they could tell it was brand new. After a couple of months and getting my original fees back from Sears One Source, I called to get the workorder completed. I was then told I had only thirty days and it was closed now. I had to have another technician come out and rediagnose the problem since the last technician had not included the part number in the service request. I asked to speak to a manager and he told me that they coudln't access the history from something closed so they had to send someone out to start all over. I asked to speak with his manager and he said that it wasn't possible. I asked if I could have the manager contact me via email or phone and he said no. I asked again and he hung up on me. I've had the washer/dryer since May 07 and have not been able to wash a load of clothes yet!

I contacted Sears Connect and signed up for a long distance plan.
Yesterday, I recieved a 32 page bill, 31 pages were a list of calls I had never made.
I was told I would have to wait for a "couple of days" before a supervisor would contact me~!
I'm not so worried about the bill ($115.00) as they assured me the charges would be removed... but in the meantime, I feel violated.
Who is making these calls using my number?
How can this happen?

There was a 922.12 fraudulent charge Sears Gold Master Charge March 2008. Sears was notified via certified mail and telephone April 2008. Have now sent 11 certified letters requesting charges be removes. Sears indigested wrong charges took more than a year to get copies of merchant recites. I have spoken to customer service more that 15 times trying to get matter resolved. Merchant refuses to work with Sears due time from report of complaint until Sears took any action, . I am told by Sears Gold Card customer services “too much time has elapsed, Just pay the bill. Now more than $1500 with one years interests

I went into sears in Montgomery Ala Feb. 9 2009 and exchanged a diehard portable power 1150A. I also returned a 1/2" pull bar craftsman and had no trouble. I brought it home and put it in my shop. Later on i got it out of the box and pluged it up to charge it to find that it was charged but it would not jump any thing off. So i pluged it up left it for about 24 hours notthing its got a switch on the frount that you can mash to see how much power it has again nothing. I called Greenville Sears and told them this same storey They told me to call Sears in Montgomery. And get them to call them and they would exchange it for me . I called Montgomery and i told them that i didnt come to montgomery much and i was trying to get it repaced in Greenville He ask me did i have my receipt itold him i didnt know. Well i couldnt find it but did find where they had gave me a 20% off coupon. So he told me that if i didnt have my receipt that it could not be exchanged. He told me that they dont keep up with exchanges are as he said out the door items. now i didnt have a receipt when i returned the other one. I have been doing bisness with sears for years all my tools lawntractor some of my home furnishing. I think this is b------t My name is Michael Smith 9082 steiner store road Honoraville, ala [protected] now i want to be able to go to Greenville Ala sears to replace my new diehard portable power 1150A that is no good THANKIS

I am posting this in hopes that others will not fall prey to this "pass the buck" attitude in reference to appliance repair/replace events that have recently taken place in my case. After having purchased a 10 yr old home not quite 3 yrs ago, I chose to replace all of the existing appliances with new ones including a 5 yr maintenance agreement for each one to alleviate any problems, or so I thought. Upon researching the different ones out there, I found that the ones available through Sears to be of the better quality and value. I then proceeded to buy a refrigerator, built in stove/microwave, dishwasher, hot water heater, and HE front loading washer and dryer as well as the 5 yr repair agreements for each one. As you can guess my purchase totaled well into the several thousand dollar range. I had absolutely no problems with any of the above mentioned items until about 6 mos ago when my dryer started going into a "PF" (power failure) mode and naturally shutting down when it does so in addition to the smell of "hot" clothes and a scorched inside screen. I of course called service repair right away and they proceeded to send someone out to check it. Seeing as how it is an intermittent problem and does not occur all of the time it was rather difficult to try and diagnose the problem. However, this repair "specialist" - I use this term loosely - was able to get it to go into that mode but could not give an explanation as to why. He suggested that I get my ventilation system redone and also have an electrician come out to check out all of the wiring, plug, outlet, and circuit breakers at my home. Wanting peace of mind, I did precisely that. My new vent is guaranteed for up to 20 years and my electrician assured me that there was absolutely nothing wrong with anything that he could possibly check. I then proceeded to call Sears back $250.00 later to make yet another appointment, and have them send someone else out. Upon having him check out the dryer problem which had happened again numerous times, he could still offer no reason as to why this was happening. He did say that perhaps it was a power surge which would of course have it flash the PF code and therefore stop the dryer. It was then that I pointed out that I had also purchased a microwave oven/stove built-in combo and if there had been a power surge that the digital clock display readouts would have gone out on those too, which of course they never did. After it happened again I was about at my wits end - if there are two things I respect it is electricity and the ensuing fire that would follow from faulty circuitry. I proceeded to call Sears one more time and at least this time they referred me to their Source One extension which is supposedly their "cure all" department. The rep that helped me did tell me that it had to be documented at least three times in reference to the same problem before they could consider a replacement for me. So I did set up yet another appointed for repair service which was totally absurd as he was here for a total of under 10 minutes and only spending 3 minutes of that time trying to get it to go into a PF. But - okay - I did as asked and then called Source One back the next day to see how to proceed on getting that replacement. Now all of the sudden I'm told that because the service technicians were unable to diagnose the problem that as far as they were concerned there wasn't anything wrong and would be unable to help me. They should read the appliance repair blogs every now and then to see that there have been many other similar complaints about the same thing. I did call Corporate after that and got more of the same lip service. Well - that is where they made their mistake as far as I'm concerned. I am very capable of helping myself and even though they will not offer to do anything to remedy this situation, I can get the word out there to the general public and warn them about the unsavory business practices that Sears seems to live by. Even though I do have to "eat" this one I am purchasing my new appliances from someone else as the need arises. They may not view losing just one consumer a bad thing but perhaps they will change their tune, especially in these hard times, if they lose a few more customers due to their deceitful practices. I will post this information wherever I can and if I can reach even just one person and save them from an almost certain similar outcome then my experience will have been worth it. So - general public - beware - DO NOT PURCHASE APPLIANCES FROM SEARS!

When we arrived at the studio, we were asked if we were interested in tradional or modern poses. I told her both but for the main pose we wanted it to be tradional. So she showed us to the studio and proceeded to put us in very unconfortable and unnatural poses. We told her that this was not working, that we would like to try more tradional poses and she ignored our request. After we were bullied through our Family Poses we wanted to get some of our two year old alone. Our daughter found a car prop that she was interested in and would not leave alone, my husband and I asked her to do a pose with it just to appease our daughter and she refused. She continued to do what she wanted and nothing that we requested. When we sat down to view our poses, she deleted 4 of the poses without consulting us first. The two poses of our family were terrible and you could tell that we were very uncomfortable. The pictures taken of our daughter were also terrible, she was not captured smiling in any of them, (however there were plenty of oppurtunities to catch her doing so). When I was ready to place my order I was told that if I used my coupon for $4.99 package I would be penalized if I wanted to get other poses. I could either buy the sheets seperatly for $7.99 or get the package (one pose) for $4.99 and each sheet of the other poses would be $20.00 each. That is not what the coupon stated but the associate did not seem to care. When I went to pick the pictures up they had taken upon themselves to print 5 extra sheets and try to SUCKER me into buying them. I asked them what they wre going to do with them and she said that they would be shredded. Needless to say I was not satisfied with this expeience and will not be returning to the studio.

Not a first in the maintenance agreement industry. You get a phone call, you negotiate, (well, Sears TELLS you) how much you are going to pay for a new maintenance agreement. After deciding which appliances you want to keep and which you want to exclude the quote you a final price. Here's the kicker! It doesn't matter what notes you keep! Sears originally quoted me a price of $1133 for three years. In todays economy, without job security, I thought this is too much. Especially since it took them NINE months to deliver our refer door. (Another story for a later date). If wwe were to remove our chest freezer we would save $100.00 per year. WOW! A freezer is cheap enough I am willing to risk the investment. Besides, when our old one gave out they refused to replace contents like their policy states. Well, how much do you think they billed me? The $1133 but removed the freezer. Hey! Where's my discount? I hop on the phone faster that lightening! Talk to a Supervisor who only tells me that he was not in on the conversation but he could remove one year and discount my policy that way. HUH? How is that helping. I want to remove the $300 extra I was charged. I asked him if he could go into a recording bank...were the conversations recorded? Nope! No such thing...but he is willing to continue to rip me off by keeping the $300 on there, then removing one year from my policy to make my policy about $300 less. Hmmm...does this sound right?

Sears Essentials on Woodyard Road Clinton, Maryland, 20735, pulls bait and switch on lawn mower. Lawn Mower Pictured on the box isn't what's in the box. A Cheaper model placed in box, Sears has failed to address problem, store manager now lies, probably since problem has gone on so long.

The lawn mower I purchased from Sears of Woody yard Road, Clinton, Maryland. This mower was purchased the day after black Friday. Without a store model I purchased it by the picture on the box, the mower I received was not what was in the box, Sears has failed to respond with a resolution, in fact I have phone corporate on 12/1, 12/5, 12/7, 12/8, 1/8/09, 1/16/09, 2/16/09, 3/7/09, 3/12/09, 3/14/09.

Once I did speak to the store manager in which she turned around the story of the wrong lawn mower such as “you weren't here on the right day?" “You got a bigger box?" To the point I became frustrated and wanted to speak to the district manager.

I phoned again today 3/14, at which point I was told the store manager has spoke to me 9 times, this is untrue! I'm furious that the problem has not only NOT been corrected but the store manager has now lied; you cannot speak to a district manager now that a store manager has SAID they have corrected the problem.

The problem is, Sears sold a lawn mower the picture on the box is NOT what was inside the box! I was told on all the calls listed above that someone would be contacting me, they haven't! I want the mower that I paid $180 for to be the one pictured on the box.