Sears review: Poor Service, no support in seeking refund

We are seeking a refund for labor and parts ($564.70) after a Sears technician mis diagnosed a problem with our washer machine.

DETAILS:

3/12/2024

The first appointment was made for a washing machine that vibrated and shook violently.

Order# [protected] or #[protected]

Ordered By Susan Webb / Peter Hnat @ 21242 Oakwood Lane, Foresthill CA 95631

The Technician diagnosed the problem related to shocks and springs - we agreed to have him fix and replace the parts and gave us a bid for $683.70 (this included the Diagnostic fee of $119)

We paid the invoice for $683.70

Receipt# 13059-[protected]-240312

Invoice # [protected]

Parts ere ordered and the repair was completed on 3/26/2024

The first load of laundry the problem persisted and now there was a major water leak as well.

I called for an appointment to have the technician come back.

3/29/2024

Order# [protected]

Service Order # [protected]

Service unit# 0008184

A different technician arrived to evaluate the problem he stated "First Tech misdiagnosed. Bad bearing found - customer declined repair at this time," - this statement is documented on the workorder he provided us.

At this point the repair would be too costly and not worth it based on the age of the machine.

We are requesting a refund of $564.70 This is the total cost minus the Diagnostic fee of $119

Please respond ASAP

Pete Hnat (pete.[protected]@gmail.com) [protected]) / Susan Webb ([protected]@gmail.com) [protected])

[protected](Home)

Thank you