Sears review: Kenmore refrigerator model number 79572595711 serial number 907kr00362

Refrigerator is less than 5 years old and started to not get cold. Called out for a service technician to check out the refrigerator. Was told by Zip Appliance company that it was the compressor and to call the company (SEARS) since most compressors are covered under warrant if less than 10 years. We called SEARS and gave model and serial number. Multiple people indicated, yes, the compressor has a 10 year warrant, but they would need to send out their technician (SEARS technician) in order to make the same determination. We agreed, technician came out on 3/19/2024. SEARS technician indicated compressor only has 1 year warrant. We told him he is incorrect that SEARS warranty department told us it had 10 year warranty. Technician indicated not that model. We called SEARS warranty department again and they said yes it has a 10 year warrant but they cannot override technician and don't know why he is saying it has a 1 year warrant. So SEARS warranty says we have a 10 year compressor warranty, but technician says no. Nothing being fixed.