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I placed a repair claim for my LG microwave back in January 2024 (it was covered under our Master Protection Agreement #[protected]) and after many parts delivered and visits from technicians to install them, it's still not fixed. My service order number is [protected]. I was told back in March by a technician that he believed that parts were no longer available for this microwave (purchased in 2011) and that per the terms of our MPA, if on April 9, a technician did not show up to fix it, that I would be eligible for a replacement. It is now May (5 months since my initial claim) and it is still not fixed. I am caught in an endless loop of a non-existent part being ordered and never being sent - here's the latest one as of May 15, 2024: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9434609105464108221142
I have worked extensively with the folks in Benefits to no avail. I have worked with D.T. , one of the Executive Member Support Case Managers under Case #138588 and am getting nowhere. I am doing everything possible to avoid taking legal action.
Claimed loss: Loss of use of vital kitchen appliance for 5+ months ($850.00). Loss of 90+ hours with calls, email and text in an attempt to rectify ($1500.00).I have suffered emotional distress due to their negligence ($1000.00)
Desired outcome: I want Sears Home Services (Transformco) to comply with the terms of our Master Protection Agreement and install/replace my microwave with a comparable new LG microwave.
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