Gopuff
Reviews and Complaints

OKAY, SO HERE'S MY TAKE ON GOBUFF, OR WHATEVER IT'S CALLED. I'M NOT GONNA SUGARCOAT IT - THIS PLACE IS JUST A HOT MESS. LIKE, WHY SHOULD I EVEN WASTE MY TIME ON IT? THERE'S NO WAY I'D EVER SPEND MY HARD-EARNED CASH ON THIS SITE. IT'S JUST NOT WORTH IT.

FIRST OF ALL, THE SERVICE IS SLOW AF. I MEAN, COME ON! I DON'T HAVE ALL DAY TO WAIT FOR MY ORDER TO ARRIVE. I'D RATHER JUST GO TO THE STORE AND BUY WHAT I NEED MYSELF. AT LEAST THAT WAY I KNOW I'M GETTING WHAT I WANT, WHEN I WANT.

AND DON'T EVEN GET ME STARTED ON THE PRICES. THEY'RE OUTRAGEOUS. I CAN GET THE SAME PRODUCTS FOR HALF THE PRICE AT OTHER PLACES. WHY WOULD I PAY MORE FOR SOMETHING THAT I CAN GET FOR LESS? IT JUST DOESN'T MAKE SENSE.

ON TOP OF ALL THAT, THE CUSTOMER SERVICE IS TERRIBLE. WHEN I HAD AN ISSUE WITH MY ORDER, IT TOOK FOREVER TO GET IT RESOLVED. AND WHEN I FINALLY DID GET IN TOUCH WITH SOMEONE, THEY WERE RUDE AND UNHELPFUL. LIKE, DO YOU EVEN CARE ABOUT YOUR CUSTOMERS?

SO, IF YOU'RE LOOKING FOR A GOOD ONLINE SHOPPING EXPERIENCE, GOBUFF IS DEFINITELY NOT THE PLACE TO GO. YOU'RE BETTER OFF JUST AVOIDING IT ALTOGETHER. TRUST ME, YOU'LL THANK ME LATER.

Yo, let me tell you about my experience with Gopuff. First off, their customer service is straight up trash. Like, I ordered two pizzas and it took them over an hour just to confirm my order. I had to call them up myself and they told me they couldn't even give me an ETA. That's just ridiculous, man.

But let me tell you, once my order finally arrived, it was pretty decent. They had a good selection of snacks and drinks, and the delivery was pretty fast once they finally got their act together.

Overall, I'd say Gopuff is worth checking out if you're in need of some late night snacks or booze. Just be prepared for some subpar customer service.

. The management had no clue what was going on half the time and there was no communication between the shifts. Often times, orders would be messed up and the customers would be upset. The website was slow and glitchy, making it frustrating to place orders. The drivers were often late and unprofessional, showing up in street clothes and not wearing their uniforms. The pay was low and the hours were long, making it difficult to make ends meet. Overall, I would not recommend working for Gopuff or using their services.

I ain't too happy with Gopuff. They said they would give me a $25 gift voucher coz they totally messed up my order, but I never got it. Peeps, this company ain't reliable! I recommend you go somewhere else where they know what they're doing. There are plenty of other places out there that can do a better job.

Let me break it down for ya. Gopuff is a website where you can order groceries, snacks, and booze, all delivered to your crib. Sounds pretty dope, right? Well, it's not all rainbows and unicorns. My experience was a total fail. I ordered some chips and juice, but they gave me the wrong flavors. When I called customer service, they said they would give me a $25 gift certificate as an apology. But after waiting and waiting, no gift cert showed up! That's just messed up.

So, if you want to avoid disappointment, I suggest you find a different site to get your munchies and drinks. There are other places out there that are more reliable and competent. Don't waste your time and money on Gopuff. Keep it moving, peeps!

I ain't gonna lie, my experience with Gopuff wasn't exactly the best. I had placed an order and was eagerly waiting for it to arrive. But guess what, it was more than 2 hours late! And to add insult to injury, the order ended up not getting delivered at all. I was so bummed out. It was like getting hit with a one-two punch.

When I reached out to customer service to try and figure out what was going on, they didn't really have any answers for me. They just kept telling me that they were sorry and that they were looking into it. It was like they were reading off a script or something. It was frustrating.

But the real kicker was when they tried to blame the whole thing on me. They said that I had given them the wrong address or something. But that was just a load of baloney. I know for a fact that I had given them the right address. I mean, come on, I know where I live.

Eventually, they admitted that it was all their fault and that they had messed up the order. Apparently, they had given us the wrong order initially and then tried to tell us that our real order had just disappeared. Like, what kind of nonsense is that?

The whole experience left a bad taste in my mouth. I'm not sure if I'll be ordering from Gopuff again anytime soon. It's a shame, really, because I was really excited to try out their service. But if this is the kind of incompetence that I can expect, then I'm not sure if it's worth the hassle.

Plus, there's another thing that's been on my mind. I've been hearing rumors that some of the Gopuff drivers have been stealing food. I don't know if it's true or not, but it's definitely something to think about. I mean, who knows where my order ended up. Maybe some hungry driver was snacking on my snacks instead of delivering them to me. Overall, I'm not super impressed with Gopuff.

This was like our go-to thing for every weekend for like so many months, like a year or something. We loved gopuff.com. But now suddenly, in just like two months, we have run into like three separate accounts that we just can't even use, which is so annoying. Like, we tried to call customer service multiple times, but like every time they just told us this tech form thing was filled out and that they would get back to us. But honestly, we haven't heard NOTHING! And that's like really upsetting and disappointing.

Well, let me tell you about Gopuff, the delivery service that has its ups and downs. It's not all roses and sunshine, which is something you should know before you start working with them.

Firstly, let's talk about the bonus they advertise. They claim that you must complete 30 orders in a week to get it, but it's a bit misleading since, after completing 60 to 80 orders weekly, I was never granted a penny from the company for a bonus.

Moreover, drivers are not shown the respect they deserve, and many times, customers seem to tip drivers, but the tips are never given to them. Then, if you are self-employed, you still have to wear a uniform and work exactly when they need you to, which doesn't give the driver much flexibility in their job.

One of the most critical aspects of working for Gopuff is keeping quiet. It appears that if you stay silent and don't complain, you might get more shifts next week. However, if you speak up or have an issue regarding your availability or work schedule, it might cost you your job.

For instance, I once had an issue regarding my availability on a particular Friday, so I asked my manager to give me a day off. Though we agreed, he swiftly turned around and requested that I work that Friday, even if I began late. This lack of communication and respect can be frustrating, especially when you're juggling multiple things in your life.

In addition, I was stuck in traffic once, and I sent a message to my shift leader, stating that I would be late due to the delays on the road. I eventually arrived at work and completed my shift, only to be informed the next day that I could not get any more shifts because I did not meet the expectations of the schedule I had. This is quite rough because I worked for that money and I deserve it.

Overall, I have mixed feelings about Gopuff. Sure, I have worked for them and made a little money, but related circumstances can be quite frustrating and tense at times.

So, I just ordered from Gopuff (gopuff.com), and it was a massive disappointment. The driver took about 2 hours to arrive, which was super frustrating. And when they finally got here, they delivered my stuff to a building down the street from me. I mean, come on! They couldn't even put it on the same block?

Plus, they didn't give me any kind of heads up or anything. I had no idea where my delivery was until I got a notification saying it had been delivered to a completely different address. It's not like I could just go over there and pick it up either, because some of the items were out of stock.

I tried to reach out to the driver after the fact, but there was no way to get in touch with them. I think it'd be really helpful if Gopuff implemented a feature like Doordash's, where you can text the driver after they've dropped off your stuff. That way, if there's an issue, you can actually talk to them about it instead of just being stuck with whatever situation you're in.

Unfortunately, when I tried to contact Gopuff's customer service, I didn't have much luck there either. They just gave me a $5 credit for the inconvenience, which was insulting given how long I had to wait and the fact that I didn't even get all the items I ordered. Plus, I got disconnected from them twice, which was really frustrating.

All in all, I'm pretty disappointed with my Gopuff experience. I was really looking forward to using it to feed the kids at my cousin's afterschool program, but now we're all burrito-less and hungry. I really hope Gopuff can step up their game in the future. Otherwise, I won't be ordering from them again.

I recently had an experience with Gopuff and it was, let's just say, not the best. A few days ago, I received a very late delivery from them. I decided to call customer service and was very pleasantly surprised with my experience. I spoke with the nicest customer service representative, who not only listened to my complaints but also gave me a $25 credit. Fast forward to today, when I went to use the credit, it only showed up as $7. Naturally, I called customer service again.

I was greeted by a girl who, in the beginning, seemed very nice. However, as soon as I called her out on the $25 credit that I was promised previously, she became very snippy with me. I got upset too and we ended up having a very unpleasant interaction. Towards the end, she even threatened me by saying that I was being unprofessional - which made no sense at all, since I wasn't even an employee there! I eventually hung up the phone feeling extremely frustrated and angry.

Overall, I was shocked at how badly I was treated by this girl over the phone. It was an entirely unacceptable way to treat a customer. The earlier nice representative gave me a $25 credit and this new representative was simply trying to get around that credit, which was unfair to me as a customer.

It is important for a company to stand behind their word, and unfortunately, it seems that Gopuff failed to do so in my case. They also failed to teach their employees the right way to provide customer service, which is a real shame. I hope that in the future, they will pay more attention to customer service and ensure that their representatives do not mistreat their customers.

All in all, I would not recommend this company to anyone. If you want to avoid the same unpleasant experience that I had, you should definitely order from somewhere else. Trust me, there are other options out there that will take your money and provide you with far better customer service.