Bonanza
Reviews and Complaints

I've been selling on Ebay for over a decade now and it's been my main source of income. However, I recently got into some trouble with Ebay's return time frame limits and received three strikes in one month. As a result, Ebay restricted my account and I was only able to generate 25% of my usual income. I had to act fast and find another platform to sell my items. That's when I stumbled upon Bonanza.

At first, I was hesitant to use Bonanza as I had never heard of it before. But I had no other choice but to import all my listings before they were lost forever. Unfortunately, my experience with Bonanza was not a pleasant one. Here are some of the reasons why I think Bonanza sucks:

Firstly, the commission percentage is not favorable. Only one transaction a month falls into the lowest commission percentage, while all the rest seem to get the highest one you have already chosen in your advertising tier. This means that I was losing a lot of money on each sale.

Secondly, customer support is almost non-existent. It takes days to get a response and when you finally do, it doesn't make sense anyway. It's frustrating when you have a problem and you can't get any help.

Thirdly, while I liked the credit card option for buyers instead of Paypal, chargebacks were a huge issue. They charge you an additional $30 for each chargeback, which is ridiculous.

Fourthly, there are constant maintenance issues. If you run a sale on Ebay, it also discounts on Bonanza. However, the prices never go back to normal on Bonanza after the sale. This means that if you run the sale again on Ebay, it discounts the discount on Bonanza. It's time-consuming to maintain the prices and it's frustrating when things are selling for less than half of what you were selling them for on Ebay.

Fifthly, there are glitches that will drive you crazy. For example, it won't accept payments for shipping labels for reasons unknown. This ultimately leads you to go to the Post Office and pay more without any online discount.

Lastly, and most importantly, Bonanza lost half of my listing descriptions. I had 1400 listings and about half of them went blank. All that remained were the pictures, item title, and price. Descriptions make the sale and it was frustrating to see all my hard work disappear for no reason. Ebay never lost anything more than a picture in over 10 years.

In conclusion, I'm back on Ebay and I'm saying goodbye to Bonanza. While it may work for some people, it was not a good fit for me. The commission percentage, customer support, chargebacks, maintenance issues, glitches, and lost listings were all too much to handle.

I was really excited to try out Bonanza as an alternative to Ebay. As a powerseller on Ebay, I was getting tired of their fees and strict policies, so I thought I'd give Bonanza a shot. I spent a good few hours listing my items and waited for my account to be activated. However, it took longer than the 24 hours they promised and I had to email them to remind them. They activated my account immediately after that.

After a full day, I was disappointed to see that none of my items had received any views. Not even one. I was surprised because my items are pretty popular. I even signed up for additional advertising, which meant paying more commissions, but still nothing.

I emailed them about this issue and received a canned response that didn't address my problem at all. It was clear that they didn't take the time to research my issue. The email told me to do things that I had already done.

I've emailed them three times since then, asking for assistance, but they haven't responded. When they finally did respond, they marked my ticket as resolved, even though no one had ever gotten back to me. I wrote back to them, explaining that my issue was not resolved, but they still haven't responded. It's clear that they don't care about their customers.

I won't be using Bonanza again and I wouldn't recommend it to anyone. It's a complete waste of time.

UPDATE: I wrote a negative review on the Better Business Bureau and this is how shady Bonanza is: They deleted my account and then told the BBB that there was no such customer. Luckily, I had the email thread between myself and them, which I sent to the BBB. It's clear that they're scammers!

UPDATE 12/13/2015: I'm glad to see that I'm not the only one who thinks Bonanza is terrible. Just look at all the negative reviews! What's even funnier is that the Bonanza rep responds to all of them with the exact same cut-and-paste response, which is a total lie. I went to the BBB and wrote about my experience - see my remarks above. This is one terrible company. I bet their rating with the BBB is a scam too. I'll bet you any amount of money that they're filing complaints with the BBB themselves and then resolving them. Why do I say this? Because everywhere else online, they have awful reviews - like terrible! But it just so happens they have an A+ rating with the BBB? Lies!

I recently had a terrible experience with Bonanza.com and one of their vendors, Scarlettsbags. I purchased a delicate bracelet made of thin wire, but it was shipped to me in a bubble wrap envelope and arrived broken. Unfortunately, I was out of town when it arrived and by the time I returned home, the return date had expired. I reached out to Scarlettsbags to explain the situation, but the seller was extremely rude and unhelpful. Eventually, they suggested I try to get my money back through PayPal, which I regret attempting because it was not their fault.

To make matters worse, Scarlettsbags lied to PayPal about me and I ended up having to pay to ship the broken bracelet back to them in a proper shipment box at my own expense. I contacted Bonanza.com directly to try to resolve the issue, but they were unresponsive and unhelpful. Despite my repeated attempts to communicate with them, they refused to escalate my complaint to the owners of the company and ultimately closed out my case without any resolution.

I am extremely disappointed in the way Bonanza.com handled this situation and their failure to protect consumers from predatory and fraudulent vendors like Scarlettsbags. It is unacceptable for a company to be complicit in such unethical business practices. While the cost of the broken bracelet was only $23.76, I am speaking out about this issue because of the principle involved. Consumers deserve to be protected from fraud and injustice, and it is up to companies like Bonanza.com to ensure that happens.

I will never do business with Bonanza.com or Scarlettsbags again and I encourage others to spread the word about their fraudulent practices. It is important to hold companies accountable for their actions and to protect consumers from being taken advantage of.

I'm a seller on eBay and I pay a lot of fees to them. They treat me like garbage even though I give them $50,000 a year. I saw some items on Bonanza and decided to give it a try since they had a 14-day free trial. I didn't do much research and just signed up. That was a big mistake. I accidentally gave them the wrong PayPal email and they charged me twice for fees. I contacted their support but got no response.

Despite the horror stories I read about buyers and sellers on Bonanza, I was excited to try it out. I uploaded 1500 items from my eBay site and the process was quick and easy. The site looked good and was easy to navigate. However, I couldn't figure out their fees structure. I thought it was free with a 3.5% fee, but then I saw a $25/month option. I didn't choose any additional marketing options.

I made two sales in two days, which was exciting, but then I saw the fees they charged me. The first sale was a 3.5% fee plus the $25/month option. The second sale was a 13% fee on a jacket. I was disgusted. I disputed both fees with PayPal and plan to dispute any future fees they charge me.

The worst part is trying to cancel my membership. There's no clear way to do it on their site. I'm worried that my account won't be fully cancelled. Bonanza is a den of thieves and has terrible customer service. They could be a great platform if they weren't so greedy. What an effing joke.

I've been selling on Bonanza for quite some time now, since the early days of the marketplace. While I've had a few sales here and there, I have to say that it's not the best venue for sellers. In fact, I've had a pretty negative experience with them recently.

One of my customers opened a claim with Bonanza, claiming that the item they received was not as described. Of course, I knew that the item was exactly as described, as it was a brand new item. However, instead of letting me handle the situation with my customer, Bonanza insisted on being involved and even coached me on what to say to the customer. They also threatened to tell the customer to issue a chargeback via Paypal if I didn't offer a refund.

As someone who has been in retail for over 30 years, I don't need someone to tell me how to handle my customers. I felt bullied into giving the refund, and the whole experience was humiliating. It's clear that Bonanza is not on the side of the sellers, and I've heard from other sellers who have had similar experiences.

What's even more frustrating is that Bonanza is not a well-known or well-advertised marketplace. They don't seem to be doing much to attract buyers, and as a result, many sellers are leaving the platform. I've seen many sellers come and go, and I eventually closed my booth as well.

It's a shame, really, because there are some unique items on Bonanza that you can't find anywhere else. However, without any advertising or name recognition, it's unlikely that anyone will ever say "I think I'll browse Bonanza." It's just not a busy marketplace, and it's not a good way to treat your customers, especially the sellers who are trying to make a living.

Now, let's talk about Bonanza. I stumbled upon this website while searching for unique items online. I was pleasantly surprised by the variety of products available on the site. From vintage clothing to handmade jewelry, Bonanza has it all.

The website is easy to navigate and the search function is very helpful. I was able to find exactly what I was looking for within minutes. The checkout process was also very smooth and I received my order in a timely manner.

One thing I appreciate about Bonanza is that they have a seller rating system. This allows buyers to see the ratings and reviews of individual sellers before making a purchase. I have had great experiences with the sellers I have purchased from on Bonanza.

Overall, I highly recommend Bonanza for anyone looking for unique and one-of-a-kind items. The website is user-friendly and the variety of products available is impressive. Don't let the BBB accreditation (or lack thereof) deter you from checking out this great online marketplace.

Been selling on Bonanza for over a year now and let me tell you, it's been a bumpy ride. When I first started, I uploaded over 250 items from eBay and that's when the problems began. Bonanza kept importing the same listings over and over again, causing me to contact support to find out how to shut it off. Even after changing the template from eBay garble to be Bonanza oriented, their system kept re-importing the same listings. It was frustrating to say the least.

Sales have been spotty and inconsistent. There are times when I go weeks without making a sale. Instead of focusing on correcting features and deficiencies for sellers, Bonanza keeps hawking a "Bonanza Webstore". As a seller who already has their own company website, I only use online selling platforms like Bonanza and eBay as advertising and/or tax write-offs. I include company flyers in the packages from these selling platforms to push more traffic to my company website, which also gives me another expense to write off, including classifying it as "advertising".

The shipping system on Bonanza is also problematic. It's more expensive than the US Postal Service website and has no low-cost options like Regional Rate boxes for sellers. There's also no discounted pricing, which is a bummer. Even PayPal shipping is cheaper than Bonanza. When you add shipping to an item, there's no option to set the cost for "each additional" for the same buyer or even the same item.

The latest issue is some stupid problem of items triggering some far-fetched feature that causes a new item sellers are listing to be held in limbo for "under review". This has happened to 3 items I have listed in the past week. I imported 250 through their importer when they didn't know me from nothing, but yet I can list small items without "manual approval". Since starting to sell on eBay in 1998, I have NEVER had this issue with any item I was listing.

If you plan on selling on Bonanza, don't expect much unless you have a good niche market. Don't plan your retirement as a millionaire because it's not going to happen. Be prepared to wait and tolerate the stupidity that is still prevalent on the site. I waited for a number of years before starting to sell on Bonanza thinking the bugs would be ironed out by the time I started. I was wrong. Seems they're still too young to figure it out.

I recently had an experience shopping on Bonanza.com that left me feeling frustrated and disappointed. I purchased a few bags from a seller named Janet, who is associated with Reliance Bargains/Bargainhouse. Unfortunately, my experience with this seller was not a positive one, and I left a negative review detailing my experience.

To my surprise, the seller was extremely upset with my negative feedback and sent me an email threatening to withhold my merchandise and refund if I did not remove my review. I was taken aback by this unprofessional behavior and responded in kind. I immediately contacted Bonanza.com and PayPal to report the issue.

While I did receive apologies from both companies, it took PayPal three weeks to refund my money, and Bonanza.com deleted my negative feedback. I was frustrated by this, as I believe that all feedback, positive or negative, should be allowed to remain on the site. My review contained no threats or bad language, only my honest experience with the seller.

In fact, my review included my email address, which I used to warn other shoppers to be cautious when dealing with this seller. I received numerous emails from concerned shoppers, and I provided them with evidence of the seller's unprofessional behavior.

To add insult to injury, Bonanza.com even offered me $200 in shopping credit if I would leave a positive review. I was outraged by this attempt to buy my feedback and refused to participate. I believe in honesty and transparency, and I will not compromise my values for the sake of a company's reputation.

I want to caution other shoppers to be careful when doing business on Bonanza.com and to thoroughly review the reviews before making a purchase. I am not a seller, but a regular shopper who values quality service, whether it is in person or online. I believe that reviews are meant to help others avoid making the same mistakes that I did, and I am passionate about helping others.

In conclusion, I wish everyone who does business with Bonanza.com and Reliance Bargains/Bargainhouse good luck. I hope that my experience will serve as a cautionary tale and encourage others to be vigilant when shopping online.

I gotta say, I've been using Bonanza for a while now and I gotta say, it's been a bit of a mixed bag. First off, let me just say that some buyers out there are just plain ridiculous. They buy something and then immediately blame the hosting company when something goes wrong. Like, come on people, take some responsibility for your own actions. If you have an issue, take it up with the seller or the payment method you used. Don't just go around blaming everyone else.

That being said, Bonanza itself has had some issues. I've tried emailing them a few times and haven't gotten a response. And I've seen some cut-and-paste responses from Mark that make me wonder if they even read the emails. And don't even get me started on their supposed "Editor's Choice" award. That was just a scam to get sellers to fill out their own internal form. It wasn't even a real survey.

But the real kicker for me was when I upgraded to their most expensive platform and my items still weren't showing up on Google after a week. I mean, what am I paying for here? And when I tried to contact them about it, I got no response. It's like they just take your money and run.

And don't even get me started on how they handle disputes. Instead of telling the buyer to contact the seller and work things out, they just tell them to file a dispute. And if there's a dispute, they'll sell the seller out at any chance they get. It's like they don't care about the sellers at all.

Overall, I'd say Bonanza is a bit of a mixed bag. There are some good things about it, but there are also some major issues. And if you're a seller, be prepared to deal with some pretty frustrating situations.

I recently decided to expand my sales channels as an Amazon seller and thought Bonanza would be a great fit for my business. The registration process was quick and easy, so I decided to give it a try. I connected my Amazon account to import my listings, but unfortunately, only one image of each listing was imported along with some useless listing attributes. I was disappointed to find that there were no bullet points or descriptions, which I suspect was due to my use of A+ content. However, I did tick the option to import HTML, so it should have worked.

I ended up updating everything manually, including photos and descriptions, which was a tedious process since I had about 30 listings. As I waited for my Bonanza booth to be approved, I suddenly got logged out and couldn't log back in. I reached out to customer support, and they informed me that their system was preventing them from opening an account for me due to security restrictions. They recommended a few alternatives such as ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net was also suggested for those who prefer the auction format.

I did some research and found that this has happened to many sellers, and it seems like Bonanza wastes your time. I'm sure someone from their support team will reply to this review and say that they can handle the problem, but based on the reviews I've read, they won't solve anything and probably won't even answer you.

I suspect that the problem was due to my IP address since I travel a lot and was currently in Romania when I joined from a Romanian IP address. This probably triggered their bots, which is similar to what happens on eBay. However, I thought that connecting my Google and Amazon account with them would take care of the trust issue since they've already verified everything about me.

Overall, I wouldn't recommend using Bonanza. Instead, try Etsy or Wish, which are more seller-friendly.

Wasted time listing goods for sale only to suddenly find my account when logged into returned the error message, "Logout complete" meaning they must have suspeneded me for no reason. Please get the to re instate my email [protected]@outlook.com

I found this situatuion today when i tried to log into my account on Friday 5th August 2022.

I have emailed them 5 minutes ago, I hope they will attempt to resolve the issue themselves, but having seen no explanation type emails reported by other users, Im not really holding out that much hope.

I hope you guys can step in and get this resolved

hello why japanese seller cannot sell anymore on the side ?

Due to recent changes to our PayPal integration, we are no longer able to support sellers located in your country. Your booth will be taken offline on December 17, 2021.

why japanese seller cannot sell here anymore?

this is so nasty and not ok

what is going on here why i cannot sell here?

explain me

all selelr from japan are taken off the side ?

[protected]

I HAVE CANCELLED MY BONANZA ACCOUNT TODAY DUE TO NUMEROUS BONANZA.com ERRORS IT HAS MADE OVER THE COURSE OF THE LAST YEARS:

Here is a list of ERRORS Bonanza.com has continually MADE:

(1) You have continually duplicated my listings--when I have only one item in inventory! When I delete the duplicate listing, you bring it back into "current listings."

(2) When you duplicate my listings, one listing has one price--the other has another price--even though they represent the same ONE ITEM!

(3) I have to keep deleting items and correcting prices!

(4) You have changed my prices to odd figures. For example, when I have asked an even dollar figure (e.g. $18.00) you change it to $18.03 WHY are you doing this?!

Oddball prices and duplicate listings of the same item showing different prices are errors which lead potential buyers to believe there is something wrong with the listings, suspicious or that I do not know how to value price different categories of items!

(5) Your Customer Service is a joke! It takes Bonanza.com "Help" several days to reply to my
e-mailed Complaints. You do not have live customer service and do not even have any customer-
service telephone number! Apparently, you do not want to hire such services!

(6) I have read today countless online Complaints against Bonzanza.com from consumers (buyers)
and from your sellers, current and former!

I have retained a copy of this [protected] e-mail Complaint for my permanent records!
I have delinked my Bonanza Account from Google, etc.

Please reply to me at [protected]@yahoo.com to confirm my Bonanza.com Account is now formally officially closed.

Most Sincerely,
Dissatisfied and Disgusted Customer
Director of The Grand Gallery, San Diego, CA.

I am seriously peeved at bonanza. I opened an account 2 days ago and they closed it today saying it was a security thing. I sell dolls, what the heck is a doll gonna do to their security?!?!?! I had an account on there once before and they closed it for no reason, not citing why or anything, all I know is one day my customers started complaining and I asked what was going on and they told me my site was taken down on bonanza, i emailed bonanza several times and they never answered. I seriously doubt they have customer service at all.

Judy (Bonanza)

Jan 22, 2021, 4:35 AM PST
Hello,

Thank you for contacting us. Our system is preventing us from opening an account on Bonanza for you at this time. We apologize for any inconvenience. It is our priority to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Due to security restrictions, our team is unable to provide further details involved with this action.

Fortunately, we are able to recommend a few great alternatives such as ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.

If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
http://www.bonanza.com/site_help/user_agreement

Thank you for your interest in Bonanza and we sincerely apologize again for any inconvenience this may have caused you. We wish you the best of luck in your future endeavors!

Let us know if you have any other questions.

Regards
Judy O

Happiness producer | Tier 2 & Triage | [protected]@bonanza.com

Bonanza suspended my account suddenly and unfairly without sending me a word! I have been selling on this site for more than tree years with more than 500 transactions and 4.5 rate reviews. They didn't notify me or send me about their reasons, but they were mean enough to send emails to all my buyers urging them to open paypal cases even though all orders are shipped! They told my customers that they suspended me and that they should get a refund as delivery of their purchases is not guaranteed while I have bought shipping labels for all orders from their site! And they didn't forget to credit their fees for the sales I made before telling my buyers to file claims to stop me from getting my money! This happened on 18 November 2020 so I woke up in the next day to find that there are 14 paypal cases and ofcours paypal limited my account after all of these cases. Bonanza is the worst website, not trustworthy and they use mean ways to steal seller money.

Hello.

Upon going back to my account I noticed I had been getting charged £25 per month despite not using the site and not setting up a store to be open.

When I questioned this I was told my account was suspended and was not given any reason. They were happy to keep my account open while charging me but not when I questioned it.

I am happy to send screenshots of all messages and charges and wish to get it investigated as to why my account was closed. Had I been selling or using the site in any wrong way I would totally expect my account to be closed, however, I had not listed an item or even begun using the platform. from what I know, there is nothing in policies that suggest account suspensions for payment errors.

Please look into this
Thank you