BatteryUpgrade.com
Reviews and Complaints

I ordered from BatteryUpgrade.com 26.8.2021 Camelion Plus Alcaline 2*LR32A, but I got one Camelion Alcaline LR32A battery.
The order nr is79698283 and the price was 9, 99 € . 1494069 is the bill number
Can I have what I ordered.

Jouko Tulonen

I have ordered and paid for express delivery. it was promised that the goods would arrive within 3-5 days. Today is day 7 and I have not received the product.

This company's service levels are unbelievably bad. After giving full specs for my Dyson v8 vacuum, they sent the wrong battery, twice. They were totally incompetent in the handling of my issues, did not escalate it as requested, nor followed any of the other suggestions to improve their crap service. The only thing they did well was refund the money I had paid them, again, twice. Maybe that is the only well functioning department at their company, because they get lots of practice.
Never buy from this company!

On february 7th I ordered (and paid by card) 2 batteries based on the shipping information, that the product will be delivered within 1 week when shipped from the Netherlands. When shipped from directly trom the depot in Hongkong the delivery time is generally 1 - 2 weeks. On february 25th I claimed the delay. The company answerd "... The speed of the shipment is mainly dependent on the speed of the customs and postal service. If your shipment has still not arrived after two more weeks, please contact us again."
Today (march 2nd), as I still have not received anything, I checked the net for informations on this company ( https://ch.trustpilot.com/review/www.batteryupgrade.com ) and realized, that other customers habe been conned in the same way. Conning customers seems to be the business model of this company ...

Number of my order: [protected]
My name and adress:
Fabio Righetti
Eymatt 7
CH-3400 Burgdorf
Switzerland
E-mail: fabio.[protected]@bluewin.ch

I regret I dealt with them. This company is a scam and I am absolutely sure about that.
They charged me before shipping my order. Which was never received, by the way. So many times I called them and there was no use.
I hope your company will shut down pretty soon. I'm an angry customer, but there are a lot of others, impatient ones. And once you treat them this way, they will devastate you and your shady business. I wish you to go through this.
I'm done with them.

Substandard products! Delayed delivery! Terrible terrible terrible service! They promised a one year warranty for this item, took 10 days to even despatch it, and then it was a complete dud. Asked for a refund and reply-paid label according to uk consumer rights for faulty products. Battery upgrade quibbled for 4 days so having paid with visa, I opened a disputed purchase claim. Within an hour of receiving the details visa had actually credited me in full and are now chasing them for a "charge-back" of the amount.
They are still commenting on every single review of them I make (As many as I can find!) that "our helpdesk is doing everything possible to find a solution". This is a lie — the only solution I asked for was a refund.

Good evening. I need help with BatteryUpgrade. I can't reach anyone from customer service and they do not reply no matter how hard I try to contact them. I bought a battery from them in early January and did not receive it. It is already mid February and delivery takes longer than I expected. I wanted to ask them about my order status but as I already said - it's impossible to reach them. I'm surprised to see all these reviews, I had no idea they were so bad! I asked PayPal to get my money back and they promised to help. Stay away from this site!

Sir/Madam
Greetings from Mauritius.
1. On 01 August, company confirmed above item is available and it will take about a week to deliver to my UK address.
2. Order placed and payment effected on same date 01 Aug 2016.
3. Item has so far not been delivered.
4. Complaint lodged but company is saying that I need to wait for up to three more weeks.
5. Would be very grateful to have support of your esteemed organisation on this matter.
6. Pre-Order email confirming shipment time for about a week:

From: BatteryUpgrade.com [mailto:[protected]@BatteryUpgrade.com]
Sent: 01 August 2016 13:07
To: Raffeek
Subject: Re: Battery (4680 mAh) suitable for Apple MacBook Air 11inch
Dear Raffeek,

Thank you for your email. We can deliver this product to the mentioned address in the UK. Delivery takes approximately one week and is free.
You can place an order through our website. Please feel free to contact me if you have any further questions.

Kind regards,

Kim de Kop
BatteryUpgrade.com

7. Shipment terms confirming delivery to UK address for in about a week
“BatteryUpgrade.com offers free shipping worldwide on all products. All prices that are listed on our website are final prices, no extra costs. Orders are usually shipped within 24 hours of ordering.
For additional customer satisfaction, we do however offer the possibility of sending your order by registered post (you will have to sign for it on receipt); this will cost €3, - extra.Batteries and cables will be shipped in a bubble envelope and can therefore be delivered into your letterbox. There's no need to stay at home to wait for your delivery.

BatteryUpgrade.com is able to offer low prices due to a highly optimized sales process, which includes shipping your order straight from our depot in Asia. Packages to the US and Europe are usually delivered within one week.

I have purchased and battery for my Samsung phone from www.batteryupgrade.com and it arrived in a timely manner but it did not work!
I checked the battery and found out it was damaged. I contacted customer service asking for an exchange but there was no reply. Waited for bout two weeks and finally asked for a refund but there was nothing but silence.
Seems like a scam! Don't order from this site! I hope I'll get some response from BatteryUpgrade.

Ordered a battery about a month ago from BatteryUpgrade and received nothing yet. Recently I got a message from them stating that my order is no longer in stock. I'm glad that they decided to tell me about it but they did not offer me anything! No refund and no exchange! Asked them to cancel y order, but received no answer. Definitely not a trustworthy company!

Don’t buy from the website www.batteryupgrade.com. I have ordered two types of batteries from the company and after couple of weeks I haven’t received it. I emailed the seller, but this dishonest person fooled us. He provided the wrong email address and there was no way of how to contact him. My attempts were completely useless. I paid through PayPal, so I claimed for refund through them.

I ordered battery for my phone from the website www.batteryupgrade.co.uk. 2 months later, the seller provided me wrong order. I contacted him and asked to change the order, and I heard only promises. After that I waited couple of weeks, but got nothing. I waited 4 months in total, but in result I didn’t get my ordered stuff and no refund as well. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

I bought battery and adapter from www.batteryupgrade.fr. I was charged immediately, but the seller didn’t provide any confirmation email or receipt. Also my order hasn’t been shipped and the online chat agent never replied to my emails. They scammed me and stole money from me. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

Ordered product battery (BTC-HTA510XL) for my Virgin Mobile HTC Wildfire S mobile phone. Received the merchandise, but the battery casing replacement did not fit. Contacted the company, and was provided an RMA, and told to ship the merchandise back to the company. Attempted to ship from USPS, and Fedex. Both stated that there are new rules which do not allow lithium batteries to be returned via air. The company insisted that there's no such policy. I asked that they provide a return label, but they refused. I'm stuck with the merchandise with is not correct.

Ordernumber: [protected]
Product: #: Amount:
BTC-HTA510XL battery (2200 mAh, Black)1$ 33.79
Shipping: $ 0.00

Took 6 weeks to come. Impossible to contact these people. Their feedback link dos'nt work. THE BATTERY WAS DUFF & WOULD NOT CHARGE. Threw IT IN BIN IN DISGUST

Very bad experience, the battery they sent me was the wrong size even though it had the same product code as the original on the replacement. They were very slow in dealing with the problem, and they would not respond any faster than 1 email per day. It was not possible to call them to deal with the problem.

I ordered two batteries for my Macbook, I received 1 after 1 month (of lousy chinese quality). Now three months have passed, I haven't received my other battery, and when you complain by email (you can not reach them by phone) the answer is just hot air. All in all, this company has stolen 100$ from me and I'm pretty angry about that. Never buy crappy batteries from this site, buy the original batteries.
Claus

I will never recommend this website for anyone. It is not a scam site, only bad service, low quality for product (fake). I ordered a MacBook Pro battery from them, and after a week contacted them to see what's going on, as I haven't received any notification saying when it would be most probable to arrive. They responded that it will take around a month - a month and a half, as it was coming from Hong Kong. From that moment I regreted; because as soon as I opened the package(a month and a half was after all) the battery was deformed on a edge, and clearly a lowsy reproduction of an orginal one(slightly different color, texture - of course not the same quality of aluminium as on the Mac products-). In shorter words, I will definetly not recommend them, and will suggest to find battery somewhere else, even if the price is a bit more spicy.