DHGate.com
Reviews and Complaints

After receiving wrong item i did return it, got refund from seller, but can not shipping fee refund, as promised, just because they require shipping label which we in Austria do not issue ourselves, but Post office does it and i have never saw it, i brought the parcel, it was sent, seller has received it, all good. After explaining 1000 times why i cant provide it i get same robot answers from 100 different people/robots from customer service and i feel like in a mental clinic, not even one human answer, just robot phrases that they need shipping label. I uploaded the answer from post that they cant provide it to me, i uploaded customs formular, i uploaded proof that i sent it to the right adress and paid that amount of money, they sa ok it will do, then i get again same robot answers that they need shipping label. Purely insane. Never had such an awful experience. There are sellers that are really nice and adecuate there, but customer service is the worst on earth. Order [protected].

I ordered two pairs of sunglasses from DH Gate and the quality was so poorly designed I honestly could not believe that they could even have the audacity to ship these products out.

I have been fighting for three weeks to obtain a refund and it has been nothing short of a nightmare, the seller responses are so delayed and each time I explain my situation via the 24/7 chat options via Facebook I keep getting a new person to speak to and need to repeat myself, each person giving me different options I am so fed up whee is the CEO of this company!

I have the app downloaded to my phone every day I go to sign in because they give you coins. Also, I have two active orders on my account! so I go in and check the shipping status daily! Today when I’m trying to open up the app and look at my account, it says that I was signed out. So I tried to sign in and it’s telling me that a code will be sent to my phone after two hours and multiple tries. There was no code sent to my phone. So my account is lost, but I have active orders and I need help ASAP.

Dear Sir/Madam,

Unfortunately I have never received the tracksuit boys ordered from DH Gate website. I am a student and the tracksuit ordered was for my son. I would never spend this huge amount on myself, but it was for a special occasion Therefore I am sad we never received the tracksuit and hope that you will assist us. Below I am sending the payment details. My email is: [protected]@hotmail.com and phone number [protected]

From bankaccount BE94 [protected]

To dhgate.com

Amount -96,74 EUR

Processing datum 06.04.2023

Booking date 07.04.2023

Details PAYMENT WITH DEBETCARD

NUMBER 4871 04XX XXXX 3954

DHGATE.COM

FRANCE

06/04/2023

VISA DEBIT

BANKREFERENCE : [protected]

Dear Sir/Madam,

I would like to open a dispute case in regards to the order #, [protected] (Realistic Chinese sex doll 158cm full intelligent Sex doll, silicone solid buttocks and legs real sex sound, automatic heating vagina high quality) as I have not receive this item to this date (4/10/2023).

I had sent the seller, mudiwa messages multiple times on the 8/8/2023, the 20/8/2023, the 27/8/2023, the 5/9/2023 & the 12/9/2023, 26/9/2023, 27/9/2023, 30/9/2023, 3/10/2023 to ask for the tracking # of the above item #, [protected] and to date, I have not receive any tracking # from this seller to track the whereabout the item order #, [protected] is located?

So, I would like to ask for a full refund for the above item order #, [protected]?

Would you please advise?

Thanks & Regards

Order [protected] Seller scammed me and shipped to a wrong address and dhgate isn't ready to do anything about it.

The DHgate associate Lucile who was handling the case ignored all my replies and projected as if I never replied to her and closed the dispute.

Why they have disputes if they have no intentions of even listening to what the buyer is saying.

They should protect the buyers from scammers like this.

CS agent and safety team Service

Hi, I have contacted CS agent many times they are useless and don't know what they are doing same with the safety team, my account is under restriction I am unable to receive any messages in my inbox on my DHgate account all stopped since 25th September. I have spent many hours with CS agent trying to find out what's the issue. then I was told to contact safety them to remove restriction on my account because all messages are hidden on my account but CS agent can see the messages on his side but its not showing on my side. I have emailed many times to Safety team but they keep asking what's my order number when I have told them I the restriction removed from my account but they say no restriction on my account.

I have attached screenshot of the email from CS saying my account is under restrictions and just contact safety team to remove it. I have sent this screenshot to safety team as well just what the reply was ? YES they asking me what's my order number AGAIN. They don't read the email just keep asking the same question.

I am tired contacting CS agent explaining the issue when I have asked them for report number a few times already but they don't see the issue just keeps talking about my order so wasting my time explaining again.

Then telling me I just have to wait ... I have waited 2 weeks still no fix you take my money so quick but when it comes to my account issue you don't bother trying to fix and leave it with such power customer service no wonder so much bad reviews about DHgate MY REPORT ID IS 9153

ordered 8-14-21 a Lithium battery for $735.63. It did not even last 2 years

#[protected]. Installed in my food truck 10-14-21 would not come up to

100%. Then 70%...40%...25% then just went dead and now will not charge

at all. I have a three wheel tricycle from china . My name is Ronald Williams

114 Reid Street SE Wilson North Carolina 27893. [protected]

[protected]@sbcglobal.net

STAY AWAY...SCAM!

I have 5 different orders from DHGATE...all different sellers. NONE of my orders were at least decent... fake products, if you ask to return the item (i tried w different sellers) they will give you the biggest headache, forever to respond, impossible to contact customer service! In the end, if the seller finally agrees to pay for freight (some dont), you have to put more money on top of it, and the only reimburse you get is credit to buy more garbage in this company... please SAVE YOUR MONEY...even Aliexpress is mich better, at least you cam contact cistomer service and they can send you a shipping label at no cost to you.

Just so you understand how much money I lost:

- Paid 30 for a tshirt (piece of garbage...the pics they had is definitely not from the same tshirt, different colors, poor material) and the cost to send it back to china is 40 (which I have to pay to get credit w them...i dont want anything from dhgate anymore, not even for free)

- paid 130$ for runners, that came deffective, and the cost to send back from canada, is 90$ ( which again wont be refunded to me, will b applied as credit)

- paid 70$ for sandals, came all squeezed and marked in the bag...the cost to send back to china is 80$ (I DONT WANT CREDIT, I WANT MY MONEY BACK) - at least this seller was kind enough to offer to send me something else that I chose at no cost, and keep the shoes... but thats it...only ONE seller that at least tried to help (still lost my money)...

All the rest is garbage, sellers are SCAMMERS! they dont even reply to you and dhgate wont help either... donate your money to charity...

STAY AWAY FROM THIS CHINESE COMPANYS THAT KEEP POPPING UP.

I thought Id update on my complaints with dhgate so for months I was promised after paying these scumbags for a cctv camera that I never got. I sent emails out to dhgate and company hire ups for couple months got no responses (normal customer service with these companies) but out of the blue get a response they were sympathetic to my case yada yada yada. And dhgate doesn't tolerate bad sellers like the I was dealing with seller E411. Well low and behold there still selling for dhgate. Now let me Enlighten you on how these Chinese Commerce companies work, when you order from dhgate you're really ordering from somebody that's on dhgate website no venting ,no oversight nothing can't trust the ratings or scores. As a seller you really have no idea if this seller's crooked corrupt a liar cheat you take your chances its a crap shoot if you get your product or not. For those that get a smooth transaction considered you the lucky ones but if you look deep into complaints you'll see a lot of people get ripped off so I want to warn people that use dhgate that there's a new kid on the Block that has the same complaints almost identical another Chinese company called TEMU. Trust me when I say they're all cut from the same cloth.

All I can say is buyer beware these companies are wolves and sheep clothing like I said you might be lucky to get what you paid for but I wouldn't trust these guys after experience with dhgate I wouldn't trust any Chinese Commerce companies stick with American.

I was trying to purchase a cardigan namely a "Black Rabbit Flowers Embroidery Wome'ns Cardigan" from the seller "Shizhon" yesterday using my visa card. I clicked the payment choice section which has 2 options showing. Option 1 showed a list of credit cards which mine was there. The other option was Skrill which had a black dot already in its button place. I wanted to use my visa credit card so i went to click the the button for my choice but the black dot did not move at all and stayed fixed in the Skrill choice button place. So anyway i went to hit my choice when a small section popped up which was a request to add a new card.Then as i was filling the correct details out a message under each line had "Red" writing underneath asking to make sure details are correct. Anyhow This didn't allow me to make a transaction as it had a "Skrill" page taking over and a message saying "Processing please be patient" which ended up taking forever going nowhere fast.So I googled "Skrill" to find what it"s about. So I ended up joining "Skrill" putting all my credit, contact and residential details in. So i went back to the item i wanted to purchase and used the "Skrill" option as requested filled in a payment request which i filled out press pay and the same never ending slow process going nowhere page popped up. So i ended up being angry about the whole situation so i went in my accounts detail section on "Skrill ' and closed my account. I am at a total loss when all i wanted was to buy the cardigan using my visa which has plenty of funds and is not stolen so it's not a fraud purchase. Can you find a solution so I can just use my credit card and purchase my item. Awaiting for a hopeful positive solution as I have even used my "Paypal" account to purchase without any hassles as it has all my required details and you would know "Paypal" works.

Bag was not as described and faulty. Bag was not leather. Bag had hole on stitching. Bag straps were faulty one side was attached and one side was not. Seller said £5 gesture for damage in transit. I raised a dispute for full refund and supplied evidence. I had been in hospital for hand surgery, spoke to DH Gate they said case closed but send for full refund and email agent direct. I did. Now DH Gate and seller will not refund me. They have the faulty item back. I have evidence of DH Gate advice which I followed. huge scam

I placed an order for two items on dh gate. It was my first time purchasing something from their site so I was very excited. However, I placed my order and I never got a confirmation screen instead I got an error message. I thought the order just didn’t go through but it did because my card was charged. I have no confirmation email and my account shows no recent orders so I am very upset and confused. I have reached out to customer service multiple times but they haven’t helped me.

I purchased pair hocus sneakers size 7 and 1/2 they do not fit me they're too small because that is my regular size is 7 1/2 that's why I purchase that size I would like for someone to send me a shipping label to send the product back and get my refund please and thank also my address is 282 mayock Street Wilkes-Barre Pennsylvania 18705 also my phone number is [protected] once again please and thank you.

I purchased a purse that was to be 1:1 quality. After waiting a month for it to come I received a purse with paint stains, glue all on the handles, stitching not comple, borders crooked, handles completely not as discribed. The purse a trash. I filed a dispute and after waiting 7 days was offered $15 on a $80 purchase. They made me release the payment before I could file a dispute which is completely dishonest. Seller never responded. DO NOT BUY FROM DHGATE.

I placed an order for a purse. My card was charged but I never received a confirmation email and the website is showing that no orders have been placed. Worst customer service ever! I have tried to find a resolution via online chat but it’s seem to be a bot that doesn’t understand my question. They don’t even have a customer service phone number. I would like a full refund

I made 2 orders of the same bag with the impression it would arrive looking like the image shared on their sellers shop.

When the order arrived, the stitching, sizing and quality of the product is very poor and not as described.

With paying over £80 for both products I was expecting a better quality product. The brand logo on the item is falling off, the box it arrived in was damaged before I even opened it and it overall is of a very poor standard.

The sizing as described is in accurate and is far too small compared to the images and referencing described on the sellers shop. I will not be able to use this product and is very disappointing.

Ordered 30-50 Stanley cups on February 20th, when I went to check the order in my account, it wasn’t there, and I emailed DHGate, they sent me a tracking number and promised that the cups would be here before March 23rd. It’s now March 25th, and DHGate is now telling me that my order number: [protected], is invalid.

I have screen shots of my order confirmation and order number.

I’m out $400, and they aren’t doing anything to help.

After giving the company my measurements and having the gown costume made I was so disappointed when I received it .The gown is way to big on me ,I’m swimming in it and way to long .I took it for alteration ,and it will cost me almost as the gown it self .I tried so many times to get in touch with the co .just to make an exchange for a smaller size ,many two sizes down and shorter with no success .Finally my Daughter got through bu couldn’t send it because will not except it .This co. gives costumer such a hard time to get in touch with them if yo want to exchange or get a return /refund .Don’t ever order from them .And by the way I just found the same dress on AliExpres for half of the price and they except free returns with no questions ask .I wish a saw it before I ordered with DHGate .I love the gown ,just wished they made it according to my measurements , I need it ASAP for a upcoming wedding.

Dhgate ordered Order Number: [protected]

Order

SELLER e411

YI Dome Camera 1080P Pan Tilt Zoom Wireless IP Baby Monitor Security Surveillance System 360 Degree Coverage Night Vision Global 210618249L

Dhgate is in my humble opinion is corrupt and the upper management is in own it even though they are a multimillion company they look the other way when their raking in millions from unassuming Americans thinking their going to get what they ordered like any other company where you order something and you're supposed to get it. But you never ever get your stuff and if you do get your stuff it's an empty box or it's sent to the wrong address you can't return it there's no contact number you going to circle trying to contact people you send an email don't never gets a response you get basically know where they just rip you off I have to emphasize they rip you off you [censored] Americans.

They have no scruples in passing the BUCK. When you get ripped off, Ignored, automated responses that lead NO WHERE. It's un American totally shocked that you would be blatantly in your face lied and deceived by by the stinking rotten rip-off artists the reviews I've seen on Google giving at least two stars they should get zero Stars people saying how you can contact their customer service on YouTube what a joke what a joke I want to give you the biggest joke of all read this this is an actual quote from the CEO of dhgate who I tried to email and I've emailed the vice president and anybody else that will listen because I'm one of these people that freaking hate to get ripped off it's not the money it's the principal but I can't stand people like this here's what this CEO had to say.

“The DHgate customer experience is built on convenience and confidence; if something is not right, we‘ll make it right.“

-Diane Wang (Founder, Chairperson ＆ CEO)

Hey Diane Wang

Are you making it right for me.“The DHgate customer experience is built on convenience and confidence; if something is not right, we‘ll make it right.“

-Diane Wang (Founder, Chairperson ＆ CEO)