Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Online Shopping DHGate.com Customer service contacts
DHGate.com
Call
Reviews ComplaintsContacts
Phone Email Address Website Socials Working hours Category Customer service info Additional information Common information FAQ Mobile applications Alternatives Alternatives About Overview Overview Overview
DHGate.com Customer Service Phone, Email, Contacts

DHGate.com
Customer Service: Phone, Email, Contacts

www.dhgate.com

Learn how the rating is calculated

3.2 1 Review 403 Complaints
Claimed
DHGate.com has claimed their business profile
Write a review File a complaint
Reviews ComplaintsContacts
Phone Email Address Website Socials Working hours Category Customer service info Additional information Common information FAQ Mobile applications Alternatives Alternatives About Overview Overview Overview

  1. DHGate.com Contacts

  2. DHGate.com phone numbers
    +1 (213) 797-2133
    +1 (213) 797-2133
    Click up if you have successfully reached DHGate.com by calling +1 (213) 797-2133 phone number 0 0 users reported that they have successfully reached DHGate.com by calling +1 (213) 797-2133 phone number Click down if you have unsuccessfully reached DHGate.com by calling +1 (213) 797-2133 phone number 2 2 users reported that they have UNsuccessfully reached DHGate.com by calling +1 (213) 797-2133 phone number
    United States
    +86 108 225 7676
    +86 108 225 7676
    Click up if you have successfully reached DHGate.com by calling +86 108 225 7676 phone number 0 0 users reported that they have successfully reached DHGate.com by calling +86 108 225 7676 phone number Click down if you have unsuccessfully reached DHGate.com by calling +86 108 225 7676 phone number 9 9 users reported that they have UNsuccessfully reached DHGate.com by calling +86 108 225 7676 phone number
    China
  3. DHGate.com emails
  4. DHGate.com address
    8F Building A, U-Center, №28 Chengfu Road, Haidian District, Beijing, 100083, China
  5. DHGate.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024

How to contact DHGate.com customer service?

What are the phone numbers for DHGate.com?

The phone numbers for DHGate.com are:

What are the Email addresses for DHGate.com?

The Email addresses for DHGate.com are:

  • Support:
  • Support:
  • Support:
  • Support:
  • support:
What are the social media links for DHGate.com?
What is the address of DHGate.com?

The address of DHGate.com's is 8F Building A, U-Center, №28 Chengfu Road, Haidian District, Beijing, 100083, China.

What is DHGate.com's website?

DHGate.com's website is www.dhgate.com

DHGate.com information: contacts, address, founders, CEO, services, and products

DHGate.com is a multinational company by Diane Wang (CEO) with its headquarters located at Beijing, China. DHGate.com deals in the Cross-border e-commerce industry, and provides services in B2B, trade, import and export, by offering products such as E-commerce, mobile commerce, logistics platform, cross border payments, and provides its services worldwide
Expand Collapse all
Who is the founders of DHGate.com?

DHGate.com was founded in Diane Wang (CEO).

What industry does DHGate.com compete in?

DHGate.com competes in Cross-border e-commerce industry.

What services does DHGate.com offer?

DHGate.com offers a variety of services, such as B2B, trade, import and export.

How to write a complaint about DHGate.com?

To write a complaint about DHGate.com and get an answer from the officials of DHGate.com, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about DHGate.com can be filed via the specific DHGate.com complaint section.

Frequently asked questions (FAQ) about DHGate.com customer service
Expand Collapse all
What is DHGate.com?

DHGate.com is an online platform for wholesale products from China. The company is located in Beijing and Diane Wang is the founder and CEO.

Where is DHgate located?

Full address: 8F Building A, U-Center, №28 Chengfu Road, Haidian District, Beijing, China - 100083

How to contact DHGate.com?

You can contact DHGate at +1 213 797 2133 for the United States or +86 108 225 7676 for China

Who owns DHgate?

DHgate.com is owned by Diane Wang, a Chinese businesswoman who is the founder and CEO.

Can I get a refund on DHgate?

You should go to "My Orders" in your account.

If the order status is "Pending Delivery Confirmation", you will be able to click "Return and Refund".

You can start a dispute and get a refund for unreasonable charges.

 

What am I to do if I haven’t received a refund on DHgate?

You should check what is the status of your order as it has to be marked as ‘Refunded’.

The payment can take up to 15 days to arrive in your account.

If you haven’t received anything after this time, you should first contact your bank to find out refund information, then you can contact the seller for refund confirmation.

 

 

How long does DHgate shipping take?

The shipping time depends on the item processing and preparation time, as well as on the shipping method. You can see the estimated shipping time when placing an order.

How to cancel an order on DHgate?

If you cancel your order before it is shipped, you will automatically receive a refund and no further action will be required.

If the order is shipped but you cannot trace it yet, you can start a “return and refund” dispute within 10 days after you received the tracking number.

If you cannot agree with the seller, you can ask DHgate to intervene and they will investigate the dispute.

 

Can I cancel an order on DHGate after shipping?

If the item is shipped, you should first contact the seller for the information and terms. If you reject the parcel upon delivery, you will get the refund minus the shipping and returning fees.

Is DHGate.com legit?

DHGate has a good rating online and a good complaint resolution score on our platform. They care about their customers, so if you encounter issues, they will definitely assist.

Is ComplaintsBoard.com associated with DHGate.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DHGate.com Customer Service. Initial DHGate.com complaints should be directed to their team directly. You can find contact details for DHGate.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.