Light In The Box’s earns a 2.2-star rating from 884 reviews, showing that the majority of online shoppers are somewhat dissatisfied with their purchases.
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Terrible/inexistant customer service
I have bought a pair of shorts for my husband but these were just one size too big. It has proved impossible for me to initiate an exchange as I never received a confirmation for my order via email nor can I recall my password and I do not receive any password change email when the website says it has sent it!
It's not in my trash. I explained the situation to them and they are aware but asking me my order number which I explained I did not have. I have paid via paypal though and sent them the proof of this but still nothing. Terrible customer service light in the box!
The complaint has been investigated and resolved to the customer's satisfaction.
Anti American
I went online to read a newspaper article and glaring in my face were several t-shirts being advertised by Light In The Box. The shirts were in clear support of insulting America and adding to the unrest in a country that is supposed to be "united." Calling one president a "traitor" who has done nothing to threaten our country, government, or citizens, and promoting a president who has been solely responsible for splitting America in half and hate.
Recommendation: Don't give them your money
The complaint has been investigated and resolved to the customer's satisfaction.
Constant harassment by pop ups from light in the box company!!!
I was a customer of light in the box I bought allot of items some where good items i purchased others not so good now that i no longer want to buy anything from this company I'm constantly being bombarded with there company ads that's the only ads i get is from light in the box so sick of making complaints to googles and reporting them as google has done nothing to stop the pop ups I'm constantly getting If you are reading this GOOGLE then stop light in the box from harrasing me with there annoying ads thank you !
The complaint has been investigated and resolved to the customer's satisfaction.
Light In The Box Complaints 881
Stolen card details that was used to make unauthorised transactions from my account amounting to 6k +
I was a victim of credit card fraud where my card details were comprised as a result of somebody stealing my phone purse with my IDs and everything in it that I had placed in my beach bag before going swiming at the beach. As a result this person in the small amount of time inflicted $18,000 + worth of damages to my savings by using all the cards which were...
Read full review of Light In The BoxRefund
I ordered some products on that website and paid for everything and for the past 3 years I never received any updates on my stuff and never got it until recently I was contacted my email stating I still have funds on my account and was given and opinion to withdraw my funds and everytime I check for un updates it shows pending will contact you shortly via...
Read full review of Light In The Box and 1 commentThree dresses
I see three dresses very beautiful and not expensive I paid 96.00 dollar's and I was waiting desperate to get them, but when the product arrive I was surprise that the three dresses where very ugly one of the dresses are white and has stain of grease and has material of t-shirt and the other ones too so I been waiting for the company to send the label whit the address for the return this is a night mare because there are sending e mails like if I want to get the 30 % to buy another thing I'm very frustrate and also the company does not have phone numbers to communicate whit them.
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Is Light In The Box Legit?
Light In The Box earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
A long registered date for lightinthebox.com can be seen as a positive aspect for Light In The Box as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Light In The Box's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Lightinthebox.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lightinthebox.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Light In The Box as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Light In The Box have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Light In The Box and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Lightinthebox.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Light In The Box's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 31% of 3 complaints were resolved.
- A website associated with Light In The Box has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
Trying to return a order on the App
Hi My partner is trying to return her first order.
We have tried everything including looking at your videos over and over again. The first option she is told to click on does not appear on her app.
When she asks for customer services it replies it does not recognise request.
Can somebody contact her on [protected]@hotmail.co.uk.
If for some reason this does not work contact me with a link and I will forward it to her. My email address is [protected]@gmail.com
Her Order No. is [protected]
Desired outcome: Kelly just want to return her order and get a refund
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This complaint has been resolved automatically due to user's inactivity.
3 XL shirt ordered that arrived with 2 others that fit well.
My name is Frank LaMond. My e-mail address is [protected]@aol.com. To date I have purchased 12 items from you and plan on more. I ordered 3 shirts shirts that arrived today. 2 fit well. One was supposed to be a 3X. I have purchased many shirts 3X and they have all fit. The 1 shirt that arrived today, I can't close over my chest much less button it. What do I do...
Read full review of Light In The BoxOrder Number: [protected]
I do not know what the product is I am supposed to haver ordered as I did not make any order with you but have been charged £12.05 against Order Number: [protected].
The charge was made on 10th May 2024 and I only knew about this when I received my Bank statement!
Please can you refund me £12.05 asap and confirm via email when done.
My email is k.[protected]@ntlworld.com.
I look forward to hearing from you.
Regards,
Kieran Mulvey
Desired outcome: REFUND OF £12.05 REQUIRED ASAP.
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This complaint has been resolved automatically due to user's inactivity.
Falsifying return policy
I ordered a dress from Light in the box using their sizing chart for $202.00 The dress arrived within their shipping time frame but the dress was faulty in that the top of the dress would not lay flat and acted as if a balloon was inflated when you put it on. I immediately contacted customer service the day after receiving and asked for a return...
Read full review of Light In The Boxlight in the box
i ordered a shirt from light in the box. it is too small i wanted to return or exchange it for a larger size. I tried over and over to contact you people if the info you provided on line with no success i cannot believe i will be forced to keep a shirt that i cannot wear just because you are not willing to exchange the shirt. I will never never order from your company again.
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This complaint has been resolved automatically due to user's inactivity.
I cannot return an article...
I want to return to you the trousers bought and paid to you of
the order:
The trousers are not the right for me...
Size and model are not good for me...
description:
Voor heren Pakken Broek Geplooide broek Vetoketju Zak Recht been Effen Comfort Ademend Enkellengte Bruiloft Kantoor Werk Modieus Chique en modern Grijs Groen Rokerig grijs Micro-elastisch
Kleur:ZwartMaat:40
€40.99 x1
Bestelnummer:
[protected]
Besteldatum:
[protected]:25:31
Verzendmethode:
Priority Line
Verzending Naar:
D. van Leeuwen 31-[protected]
Irisstraat 9, Putte, 4645CH,
Netherlands Noord Brabant
I cannot work with the add..
You ask for a form to send to you, so that you can decide
weather this article (the trousers) can be sent back..
Where do I find this form or maybe you can send it to me,
then I can fill it and send it to you...
[protected]@xs4all.nl
Desired outcome: The formular for the return of a bought article...
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This complaint has been resolved automatically due to user's inactivity.
empty promises... that's all you get.
Return policy
I have been trying to obtain a refund everyday for the last week. They tell you to fill out the contact us and inform them of the reason why you are returning. after completing the form they say the will send a email in 24 hours. I have sent at least 5-7 refund messages and have yet to hear back. my order has not been shipped so they can’t use the excuse if saying it was shipped already. Scam company do not buy from them!
Desired outcome: Please refund my money I spent over 400 dollars with them.
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This complaint has been resolved automatically due to user's inactivity.
Another customer stolen from. This just makes me more determined to get to their CEO Jian He
Participation in online scam
Company sent me an item which I did not order as part of a suspected scam: no seller information was on the package, I had to find out who the seller was through the parcel delivery company.
My card was charged by some sort of clothing company and I received an email with a tracking number - when that tracking number was marked as delivered I had received a package with a random piece of jewelry which I did not order. There was no company information on the package, I had to contact the parcel delivery service with the seller reference number to find out the seller name and it was Light in the Box, which I had never heard of.
Claimed loss: $89.16
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This complaint has been resolved automatically due to user's inactivity.
I have sent several texts asking for help and have never gotten any response at all. So I don’t know if they got all of my texts or not
I have a return but have trouble getting to the right person. At first my account showed a long white dress and another dress on my orders. Now it is showing three items. One item is a jacket that looks like a school jacket The other two Items I can’t remember what they were. I never ordered or received any of the items the first time dresses or the second...
Read full review of Light In The BoxMy jacket was purchased on Paypal #LITB4029357733
I want to return a jacket but am having no luck in finding a return address. Today is Nov. 29, but I have been trying to get a return address for many days.
It was ordered on Oct. 25th on Paypal with the number LITB4029357733. When the jacket arrived we were in Wisconsin, so we did not open the package for several days. When we did open the package, my wife (for whom the jacket was for) said that she did not care for it. Since then I have been trying to get hold of you so that I can get an address in which I can return the jacket. I really feel that your computer information for people like me who are not tech individuals is very challenging. All I want is a return address so that the jacket can be returned, and that I can get my refund. It should be very simple, but I have found out that for me it has not been easy. Please take care of this issue. Thank you.
Desired outcome: An address for a return and my refund.
This complaint has been resolved automatically due to user's inactivity.
Light in the Box... how about stepping up and doing what is right for your customers in order to retain customers. You're not doing yourself any favors by continuing to mislead customers with your fake return policy. Believe it or not, that's not how to do business with US.
They send the same message to everyone who files a complaint with their empty promises of help and they have no intention of ever helping get anyone their money back. No one should ever buy from this company and they should be banned from doing business in the US.
Order Date: 2023-12-10
Order Number: [protected]
Lightinthebox Order [protected] - TID [protected]
Two out of the three items purchased were the wrong size (one did not even have a Size Tag).
Although LITBx did provide feedback when I filed a Ticket for Refund or Exchange for the two items, it took three iterations of back and forth emails to get a return address from them.
This Return Address was in China. Shipping the items back to this address from Canada, using the cheapest method, cost more than what was paid for the items. This cost is prohibitive.
Now I'm stuck with items I cannot use or return unless I pay double the price for them.
The ethical action to take by a company focused on Customer Service and Quality of merchandise sold, is to send another set of items, same Style and Color but in size 3XL, at no cost to the customer.
Customer contact information is on file at LITBx. and a ticket has been opened.
We await your reply.
Lined fleece
I have received 3 parcels recently and are not as described and wrong size , I wis to return these items , however you system is not clear on returns or refund .
see attached pictures . please reply with a return address for these unwanted items .
my details William Campbell
15 Beech Hill View
Londonderry
BT473FU
mobile [protected]
email address [protected]@live.co.uk
This complaint has been resolved automatically due to user's inactivity.
They're never gonna give you a return. You just lost your money.
Still waiting my £160 refund they promised
Bought a dress with matching coat which cost £160. Item turned up damaged cotton frayed on seems and too small . Speaking to customer service is horrendous they take over a day to answer. Firstly they told me my refund would be in my account in 2 working days which has not happed. I am still trying to request my refund and it been over a week! disgusting company do not use
Desired outcome: My refund
This complaint has been resolved automatically due to user's inactivity.
Top nothing like photo, can't upload and complete return request.
Top arrived nothing like the photo which showed a lovely sparkly solid silver top. Instead it was a flat multicoloured top, so filled out a return request - won't upload the photos , just keeps spiralling around- can't find any help on website
£21 for something I will never wear is too much, I would like my money back
Order Date:
2023-11-05
Order Number:
[protected]
Order Total:
£ 21.28
Claimed loss: £21
Desired outcome: Please refund and explain how to contact customer services for future use
This complaint has been resolved automatically due to user's inactivity.
delivered defective / wrong goods
ALL garments bare NO resemblance to the photos including colors and are too large
they are made from poor, thin, substandard materials , they are NOT sweatshirt material
stitching loose and coming away
one garment is the wrong size ( ordered L ,XL delivered)
Im required to pay return back to china
however costs are essentially the value of the goods so pointless
Claimed loss: £63
Desired outcome: full refund of returned goods including return postage
full refund issued ( one off !! ) and keep the goods ( still shocking quality of the items, only fit for the recyling bin )
Jumper/cardigan
DO NOT BUY FROM THIS COMPANY!I ordered what looked like a well cut cardigan/ jacket. It arrived and has an 80s style bagginess and is totally shapeless. I read the return policy before odering and was satisfied. I have since tried to start a return and am asked to download the app in order to start this return, the problem is that I am already in their APP! I have now spent so much time on this with no result that I am fumming! They obviously have no intention on returning a customer's money if they are not happy! I repeat DO NOT BUY FROM THIS COMPANY!
Desired outcome: I would like a refund
This complaint has been resolved automatically due to user's inactivity.
Returns/refunds
My husband had ordered some polo shirts form here which are very good quality for the price, so I took a chance and I ordered three dresses, two of which have arrived, they are cheap material and on one of them the sleeves are really ragged edges and the underskirt (can be seen through lace) is way shorter than it was on the original picture i.e. knee length rather than ankle length. These were for a very formal occasion so will not do at all. The order number is [protected], but there is no option to request a refund when I go into the items the only options available are:
Change Shipping address
Resolve Custom Duties issue
Cancel this order
Check order progress
Change order
I just know I am going to have the same issues when the 3rd one arrives!
Claimed loss: £47.00 for the 2 dresses
Desired outcome: Full refund please
This complaint has been resolved automatically due to user's inactivity.
Customer service returns
I ordered a fancy dress outfit on the 27th September 2023 it said it would be delivered within 7 days. After 2 weeks I emailed and asked to cancel the order and was told it had apparently just been shipped so I couldn't cancel. It finally arrived on the 22nd October 10 days too late for the party I wanted to wear it at. I now have been told that I HAVE TO PAY FOR RETURNING IT or except 20% refund. THIS COMPANY IS A HUGE CON, AVOID. I can understand if I ordered the wrong size but they to nearly 4 weeks to deliver it! I want a full refund and postage paid to teturn it.
Desired outcome: Full refund and full postage paid to return it.
This complaint has been resolved automatically due to user's inactivity.
About Light In The Box
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.
Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
Overview of Light In The Box complaint handling
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Light In The Box Contacts
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Light In The Box emailsjack@lightinthebox.com96%Confidence score: 96%ipip@lightinthebox.com95%Confidence score: 95%it_security@lightinthebox.com94%Confidence score: 94%Supportlitbcs@lightinthebox.com
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Light In The Box addressBeijing, China
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Light In The Box social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 21, 2024
- View all Light In The Box contacts
Most discussed Light In The Box complaints
do not use this company!Recent comments about Light In The Box company
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It looks like Light In The Box has managed to turn your simple exchange into a masterclass in mystery. Who knew buying a pair of shorts could be so complicated? You've shown impressive determination in trying to solve their digital puzzle. It's almost as if their email server has joined a witness protection program. Hopefully, your persistence pays off and they finally piece together the clues. Keep at it, and you might just find yourself with the right size shorts and a story for the ages. Here's to a future with less wardrobe mystery and more straightforward shopping!