HSN
Reviews and Complaints

Most of the time customer service is great for the most part.
There have been a few times where they are more like bullies than a professional.
I did not receive an order so I waited at least two days to see if it would show up, I live in a huge apartment complex & they deliver to a different building next door bldg. 1 I live in bldg. 2 they leave them in lockers or mostly on the floor. After 2 days I did not receive it; so, I called customer service.
The women said it states it was delivered to a receptacle did you receive the order I said no. She said very sharply did you check the receptacle.
I said I did not receive the order.
She yelled at me did you check the receptacle!
I said yes because I obviously was being reprimanded for not answering the way she wanted.
I was just trying to tell her I have not received my order. It was already 2 days, and it did not show up I obviously looked for the package. It was an item I knew I was going to return anyway because I ordered more than 1 in different colors & had already returned the prior orders because they did not fit sleeves way too long.
They also do false advertisements for their sizing saying oh it will fit petites knowing they should be making petites instead of selling us clothing made for average or tall people. It is a waste of my money & time when ordering and it is too big for a petite person. Too long in the sleeves and too long in the body length. Stop lying to customers.
They have become increasingly testy & rude not all but some & I think they should be a little more professional instead of yelling or raising their voice at their customers.

As a potential customer looking into Simply Wireless, it's important to note the mixed experiences shared by customers. While some users have praised the quality of products and customer service, others have expressed concerns about delayed deliveries and issues with returns. It's advisable to carefully consider these factors before making a purchase from Simply Wireless.

Lovely customer service, very easy to deal with, professional and does not keep you waiting online with phone calls. I am a regular customer, purchase and always cancel and RETURN, no problems. I just am careful about the brands that I buy, quality wise and how the brand fits me personally. Good place, great product and educational and excellent website.

I enjoy this site, and its corresponding shop-at-home tv channel. I like the conversation tone of it while I'm cleaning house or to watch an upcoming program I especially like when I decide I deserve a special treat. I consider its price in between, higher than QVC.com but lower than Shopnbc.com. I've ordered several things and never had a problem with them. They cheerfully accept returns and also occasionally send me a $10 or $20 off coupon or some other customer appreciation bonus. Very nice.

HSN is a poor company to work for and is in serious trouble due to a culture of bad judgement, poor employee relations, and lack of vision. The corporate leadership is quick to make snap judgements and criticize its employees without first assessing the situation. They are currently in a panic mode, with most of the corporate big wigs in the TN facility, due to another multi million dollar infrastructure disaster decision. Employees and customers are leaving in droves. Employees due to long hours, low to average wages, and bad treatment by leadership. Customers are leaving due to poor service, late and very late orders, and realizing that HSN cares more about image than substance. They propogandize on every box that "it's fun here". Believe me-IT IS NOT!

At first i really was skeptical of this site as most reviews out there seem to be bad so i want to make sure they get a positive review. I ordered a HP laptop from them (item 600803). I had questions so I called and within 5 minutes we were talking to a customer service rep and off the phone with our answers. I was still skeptical as many said they didn't get their items but still this computer was just worth it. I was also afraid it would be one of those too good to be true prices. So I ordered and it was shipped the next day. The computer was double boxed and packed really well. Signature was required while other companies don't have that and with laptops or any other expensive item that honestly needs it. I ordered Sunday February 18 and it arrived by Wednesday February 21. Awesome service and amazingly fast shipping.

I have been a satisfied customer for over 2 decades. Most of my purchases have been in the following categories: 1) Home products such as towels, bedding, pots and pans, 2) Clothing, 3) Watches, jewelry, and handbags, 4) Skin care and cosmetics.
I have had very few disappointments and they have been addressed professionally and quickly. In most cases I received the replacement before I even got the return shipped back to them. In the few cases where my size or color choice was not available I was offered Spendable Cash credited to my account.
My favorite features are the Flex Pay which divides your payment into several monthly installments, and the friendly and helpful customer service. Because I had a 60 hour work week with long commute, they became my shopping life line! I find their quality as good as department stores with many name brands. No complaints whatsoever.

Hi! I have purchased ACER Aspire laptop 17". After unpacking the laptop and VIPRE security sticks I did not find any reasonable detail instructions how to remove some unnecessary program as well as download properly the new ones (VIPRE, ADOBE Reader, etc. Fortunately a service support by Vtec.com was available and after two attempts and waiting time of 2 x 30 minutes I was connected to Mr. Ryan Johnson. He was extremely helpful and skillfully guided me on the screen to accomplish many not easy tasks which either were not mentioned in TV infomercial (e.g. McAfee was already downloaded and interwoven with some other programs) or was getting complicated because of business ties some IT companies built among themselves. Ryan spend over one hour with me and thanks to his great effort I'll be able to use my computer as soon as possible. I wish most of HSN and Vtec technicians would be as helpful and innovative as Mr. Johnson. Thank you for his helping hands!

People don't want to be informed on what's going on, they don't want to hear about the background processing of orders and they obviously don't understand retail. The truth is, when you buy something from Walmart, you don't call them 50 times asking them to fix it. You either take it back or you call the manufacturer. Customer service is not your IT guy.

A lot of people complain about quality of products. Okay. Sure. Understandable. But to expect to get a refund back after you've had the product for 6 months to a year is pretty dumb. I've never had problem with HSN, the customer service is more than satisfactory and with all of these bad reviews, it seems like you were either too dumb to listen to whats going on or trying to play the system.

Guess what! Even when you order things from QVC, AMAZON, EBAY, who ever - they also sometimes come from the manufacturer. They ALSO charge a return fee or expect you to return on your own. I don't understand why so many people are so irate with this company and the truth is (just from reading comments on THIS site and others) that people are just plain ignorant and don't want to be educated about whats going on.

If you just ask, Customer service will explain it to you. They don't mind taking the time to educate a customer. I didn't even understand the Credit Card VS. Flex pay and the sweet woman took her time to break everything down for me. Some of you seriously need to get over yourselves. This company may have a few hiccup products, but the service and the company have always gone above and beyond for me.

If you're reading other people's problems with HSN, I hope you can see through them. One person wrote on there that they were getting legal action for a charge that wasn't even on their bank statement anymore. That's because the charge was REMOVED. So dumb.

I placed an order that was cancelled without reason, after my card was charged. I was later told by customer service that the order was marked for fraud. I contacted the fraud department, verified my information and confirmed that the order was placed by me. Still, HSN refused to release the order or process my refund. I was told to contact my financial institution, which I had already done. My bank informed me that HSN still had the funds on hold and that they would need to release them. To date, I am out $227 for an order that was cancelled for no reason at all.

so my wife ordered bearpaw boots and now she is told they might not have them to send in a timely manner how can you not say there are so many left and then tell her you might not get them in time.Maybe you should do what qvc does and say how many are left during the programing

. i feel this is not the way you do buisness. Wow i almost feel as though you should go to qvc training this NEVER happened with them.

Ordered a 32 in TV from TV show. Stated free or easy returns within 30 days. TV did not fit the space, no easy return label included in the box, with 2 days called to return and was told to cut out PO order label and call UPS or vendor of choice to pick it up. This cannot be done at all. Took the package to UPS to drop off - with the cut out label cost to me $44 to return. Brought the package home and called HSN again. Was told sorry, this item was shipped from the vendor - shop it back anyway I want to, pay for it, track and insure it. No easy returns. Misleading advertising. Will NEVER order again. I was ripped off, my fault. I usually order from QVC trustworthy advertising - no games. I am shipping this back to the HSN warehouse. Are they the vendor? If so why the tricky wording - came from vendor - too bad I didn’t read the compliant board.

Ordered a Emeril Lagasse Air Fryer it arrived 9-15

On 09-24 I followed instructions to return the item using the packing receipt on the side. It arrived at my house 9-26 again.

I called and told them I am trying to return this to you. They state that this item is not returnable and if I want to return it I have to pay 65.00 or whatever UPS charges. This is crazy I told them your return policy does not state this. They said this item is not returnable. Well why was this not disclosed to me from the onset. They did not work with me in any fashion and now I am stuck with a product I cannot use in my kitchen. Very bad customer service I will never use HSN

I have about 30 transactions that HSN allowed me to change my payment method. I chose my Visa. Long story short HSN does not let Sychrony bank know you have made payments by a different method. So I have been charged twice for these orders. At least 30. I let HSN know on May 23, 2023 & so far I have not been refunded. I would recommend never using a flex pay & watch your statements. I no longer trust them.

I have been a long time Customer of HSN. When I first applied, I was issued an HSN Card & have had it for many years. I always shopped at the HSN Outlet since it was close by and paid with my HSN Card, but the last time I had shopped & presented it, they said it was no longer valid? I was so embarrassed & humiliated. Why, then, do I have an HSN Card if I can't use it at the HSN Outlet Stores. Are you not affiliated with the HSN Outlet Stores?

My new expensive mattress was delivered in which I paid to have the old mattress removed and hauled away by the delivery company delivering the new mattress purchased from HSN. HSN offered this service as part of my purchase. The delivery company HSN contracted would not haul the old mattress due to urine stains on the mattress which is why I purchased a new mattress. I called HSN while the delivery company was at my home and HSN offered a $25 credit to my account to be used for future HSN purchases. This is not enough for hauling the mattress to the dump. HSN did not have any information on their website or purchase/delivery information stating that a soiled mattress would not be hauled away. Also, their white glove delivery service personnel left dirt marks from their dirty gloves on my new white mattress. See photos.

Within this same week I ordered two dresses which I love one from Colleen Lopez and the other from Anthony and both have been placed on Wait List. This is very frustrating especially if one cannot get through for some reason. Why don't the designers order more in the sizes? In both cases I have drawn a blank and was hoping to take the dresses for an out of town event in mid-July.

I brought two hammocks on easy pay (a retirement gift for me in FL & one for my sister in TX). Well, we're both seniors and didn't fell safe sitting in the hammocks, so we returned them. I called HSN and they stated that a prepaid return form will be sent to our home addresses.Instead, I received two letters that said "HSN was unable to fullfill my request for the pre-paid return for order." It also stated "HSN normal 30-day return period & the issuance of a prepaid return is limited to the continental US." I called HSN and the rep said "that a prepaid return couldn't be issued because the seller was not a partner of HSN and that I had to pay for the UPS cost for the return." ($52 for mine & $25 for my sister. which I wouldn't be reimbursed for." They did offered a $26 credit for my next purchase — but I said no thanks. If HSN stated to me that this purchase was from a seller not an HSN partner and that I would be responsible for paying the cost if I returned it, I wouldn't have purchased it and saved myself a lot of money, frustation and aggravation.

I saw a great deal for the Ring Doorbell, an extra Camera & a Solar panel for $199.99.

When I called & talked to a woman operator I said "Let me get this right.. I'll be getting the Ring Doorbell and itcwill be like getting the extra Camera & the Solar Panel for free!".. she agreed and said "Yes it's a great deal!"...

But when the boxes arrived I only received the Xtra Camera & the Solar Panel and there was no Doorbell... I called and at first they said it was sent separate and would arrive later.. Then they tried telling me I already received it.. I argued then they told me I wouldn't be receiving it...

The next call I was asked if I knew the prices of the 2 items and I said "yes"...

And She then said well the prices paid were the cost if the 2 items..

And I explained "Why would I pay full price for these 2 items when I was told what a wonderful deal I was getting for all 3!?

I watched the sale closely it was for "The Ring Doorbell, an Extra Camera & a Solr Panel... I paid the full price for a Ring Doorbell and was told it was like getting the other 2 items for free... I made sure if this before I agreed to pay for them and was assured that's what I was buying...

My only regret was not recording the television sale!...

Ordered a hand held can opener in January a piece of junk! Returned it was replaced by another one a second piece of junk! Now am being charged for both even the one returned supposedly never received. So paid off both which is fine as you just lost a customer hole it's worth about thirty dollars .no wonder hs n and qv c are having difficulties.!good luck!

Wow HSN has gone ghetto all the way. I can't watch it any longer.
Black this and black that why don't you call yourself the BLACK HSN.
QVC has much better designers that make quality clothes in Petite Tops and bottoms. Especially, Susan Graver but Isaac and a few other are exceptional in making quality and doing petites in a lot of the tops, jackets and sweaters. The quality is much better than anything HSN offers.

HSN has really gone downhill. They never were 1/2 as good as QVC not they just added more ghetto to all their shows which is actually appropriated for them selling poorly made very cheap merchandise.
Stopped purchasing a lot from them I don't even like watching the show any longer it is one big black out fest selling garbage.

Copper Life by Tommie Copper Adjustable Back Support Belt 789-724 on TV special Feb 5 which I ordered and paid by my Debt card and see that my bank paid on Feb 7 to HSN with information 1030 [protected] HSNHSN187617855... since I have ordered it I have not received any information as far as it has been Processed, shipped or when I am supposed to received. I hope to get some update soon or I will contacting the Better Business Bureau and have them look into this issue, since I see that there are other people that have complained also. Please advise and update. I ordered this on Feb 5 and nothing. My email is [protected]@yahoo.com

I ordered the Teeter EP-560 around the middle of December but when it came my Orthopedic Doctor said it would not help my severe back problem so I wanted to send it back but when I called their customer service the lady said I would receive a label via my email in 24 - 48 hours and it never came so I called again and that lady said UPS would come to pick it up and they then took $60 out of my account too send back an unopened box and she didn't even know when UPS would come so here it is a week later and no UPS but they already took the $60 out of my account. Does anyone know what they are doing at this place and at this point I am PISSED. I wil never buy from this company again and will let all social media know what problems I am having just to return a package and by the way their websit tells you how to do a retun but it doesn't work

I have no complaint with HSN but I wanted to let you know what I sent to Bissell as stated.

I ordered your cleaner from HSN. I do not have any pets but I thought the deep cleaner would be a great addition to my home. I went to use the cleaner as instructed & I used it on my stairs. I used it once and it didn't clean good at all. I thought well I tried it again the next day. I released the liquid and the liquid was being pulled out so I didn't notice until later that the brushes were not turning. I called support and as instructed I took off the brush and found that the belt was broken. This unit was supposed to be new, and the unit snagged my stairs because of the broken belt. Nowhere in your manual did it say you couldn't use on Berber carpet. Your equipment was flawed & now my stairs has a white snags from the main unit. What happen to your company. The name Bissell used to mean quality. I am sending the unit back and I will never buy your product again because it ruined my stair. 2 weeks ago my friend order a Bissell vacuum cleaner and it didn't work it picked up the dirt and then spit it out again. She is returning it too. You defective products affects the people that use it. Your company needs review your processes so customers can buy your products. Shame on your company and I am disappointed at having to deal with this mess

I purchased this set on auto delivery for $68.58 to lock in the price since thats what was advertised on live show with dimitri james- However when I received my next shipment I was charged $97.97! Customer service service did not help settle this. Why do you false advertise like that? I have been using skinn cosmetics for years! i feel deceived - i have been shopping with hsn for years also & never have had problems with auto delivery prices changing like that! please resolve- i dont want to loose trust on hsn or skinn - i love both😭😭😭

I have tried to order the same item HP laptop 5 different times 4 different ways and for some reason it keeps getting canceled. The 1st time it was said that they could not verify who I was. I got intouch with the Fraud department and provided the information to prove who I am. Waited 3days for my HSN credit card to post the credit back. Tried to order again, this time it was canceled saying I wasn't eligible for flex pay but mind you they gave an HSN credit card. The third time I tried to order and paid for it straight out, the order got canceled stating that I need to verify myself. I called the Fraud department again to proved who I was again (3rd time) Now mind you I ordered a cheap underwear set and there was no problem with me receiving that order nor did I have to prove who I was. I tried ordering the Laptop a 4th time and it was canceled a 4th time for the stating cannot prove my address is legit. If you can't prove the address provided is legit, how in the world did I receive the cheap underwear set no problem. It's the same address and I am the same person without having to prove who I am and receive those with no problem. Needless to say, I will not be ordering from HSN again. I don't want this to happen to anyone else.

I watched your televised advertisement for the Apple Ipad bundle and purchased on November 20th. It was advertised "return for any reason", however, no one specified that the return was at your own expense. That being said I decided to return only to be informed that the return would be at a cost to me.

As a HSN cardholder and regular customer I feel as though this is unfair. This may have been a deicing factor in my purchase. I called customer service manager and was pretty much told that HSN does not have to offer free returns which I thought this manager was aggravated by the fact that I wanted a free return which I felt was only fair based on the way it was advertised.

Even if I don't received reimbursement for my purchase, I feel that this should be something that is told to future customers for purchases so that an informed decision is made before purchasing your products.

Hoping for change.

Order #[protected] affinity diamond ear cup white white preparing to ship

Order#[protected] preparing to ship affinity diamond ear cuff white white

This is a duplicate order there were three pairs ordered order one has already shipped which is fine but I messaged HSN last night told them of the problem more or less sorry no can do I would like for the other order that's being prepared to ship be canceled I don't need six pair I only needed three thank you Ann Smith