Light In The Box
reviews and complaints

I bought a shirt from LightInThebox.com.The shirt liked very good in their illustration. On arrival I found out the item was of low quality and not like the one advertised. It appeared that the supplier use photoshop to illustrate the product rather than taking a picture of the garment. I asked that I return the product and have full refund. They offered partial refund which I did not accept. The supplier wrote back saying they can not issue for a return label and posting could take as long as 20-30. To ensure that the product reach them I had to incur postage stamp with with tracking and registered delivery to have as proof of posting in case they deny receiving the item. At the end I had to accept their partial refund. Please see attached the photoshopped garment against the actual item received.

I wish I read the reviews before I purchased from Lightingthebox

Every item was oversized, of poor quality and lousy construction. In an attempt to get a return label, I was bounced from person to person in customer service. Most of the time no one even responded. Then I was told to ship the merchandise to China, at my expense, for a refund. The shipping charge was over double the cost of the clothing returned. They are the most unreputable and despicable organization in the industry.

Order number: [protected]

I am not satisfied with my order and have tried to contact the customer service.

The customer service "ticket" option is a joke. I have written more than 10 messages regarding the return of bad quality & overpriced clothing but have received no reply after 5 days.

The returns policy is a disgrace - I am required to spend up to $40 to return to China and there is no guarantee that I will receive my refund.

A fellow unhappy customer has still not received his refund after 6 months!

I initially placed my order with LightInTheBox on July 25, 2023. To date, I have not received my order. On my order page I see two tracking numbers.

1) 92144903444912910000750899 - which says it was delivered on August 11, to an address in Cedar Grove, New Jersey.

2) 92124903402788000004143111 - which says it was delivered on August 14, to an address in Caldwell, New Jersey.

My address is in Illinois, at 13089 Timber Court, Palos Heights [protected]. I do not understand why the orders were delivered to New Jersey. Also, back on August 12, I notified them that the order was not received, and on August 15, I responded to their email and resubmitted my address. Today is September 25, and the order still has not been received.

Thank you for your consideration.

I purchased a dress from this company in my size but when the dress arrived, it could not fit up my thighs. I immediately went on line to the company to inform them of this issue and wanted to return for a bigger size but was informed that the company does not accept returns on items as they say are MADE TO ORDER. I informed them I was not aware of that information but three website never said that you could not return the item. They keep telling me if my size was wrong that it was not their fault but it was because the size they have is not the correct size. I even had a sister of mine try on the dress and she is 2 sizes smaller than me and she couldn't fit it. The dress was extremely small and they would not give me a refund or resend another. This is not a good company because it is not forthright with their customers.

I’ve bought a dress that doesn’t fit and that want to return. What happen is that I paid it via Apple Pay and the order doesn’t show up in the app and, for this reason, I’m unable to start a return. I have contacted their customer service and nobody is useful enough to help me. They only give 7 days to return and I only have 5 more days left. Time goes buy fast, specially when you need things to move on.

If this is not resolved, I will dispute the payment and send the dress back to any possible address I find from Light in the Box.

I receive over 30 scam email’s a day all coming from light in the mix sharing my email address. I have tried everything even unsubscribe but it does not work

They all come from the states daily and I am constantly blocking them to no avail

Please stop this for me and I am sure everyone else

All emails seem to be about cool gadgets or Biden administration. Not relevant to me

I'm following all the steps (online and via the app) and I can't contact Customer Support to return items. The last step 'Submit Ticket' simply won't work! No ticket is being submitted.

I bought two pairs of trousers described on the website as being made of 100% Cotton, but in fact, they are 100% Polyester. Had I known this I wouldn't have purchased. Very disappointing to be misled like this.

The return process is extremely difficult . no return label is provided. the emails give customers the run around asking for photos of the items to be return - which were sent, only to be told that they will not pay to return (when the email distinctly said they would if the photos and barcodes of the items were provided). To the return the items it is not possible to use any of the regular carriers. Truly terrible service. never use this company. do not purchase from this company.

I bought 2 of these. They are nothing like the pictures on the site. They are plastic and paper. I did not receive any information on returning the items if unsatisfactory, and when I went onto the website, it stated that returns must be made within 7 days. I still cannot find out how to return these items and receive a refund. This is the most appalling company I have ever dealt with, and they should be prosecuted for false advertising, as the items bear no resemblance to the photos.

Stephanie Robertson Victoria, Australia

I purchased 3 dresses. I have tried to return 2 of them, both did not correspond to the product measurements. I wanted to exchange one and return the other. I have tried numerous times to click the "confirm" return / exchange button but nothing happens but strangely enough if I click on the "cancel" button it works immediately.

I ordered one dress for a wedding - I was happy with the quality. The company state that one can get the item altered instead of going through the lengthy process of returning, but there is no seam allowance and it is not the type of dress that could be worn other than to a wedding. I am very disappointed with their customer service and the fact that I can't return the items and that if I could it would cost me €21 to send to China when I thought I was buying from Light in the box .ie

This company is a scam the material is cheap and poor quality. The sizes are all inncorrect. I'd say never ever order from here. The seems of the dress are poorly cut and sewn! As you can see in my pictures the waist is far too tight and small. Either they're trying to save material and give their customers a hard time. Absolute scammers! The sequins fall off. And worst of all its so tight! I'm appalled! Disappointed by their rubbish quality! I will never ever order from here ever again! Because of their non return policy I can't get a refund! And worst of all I can't wear this dress to my graduation. They suggest exchange but who wants to exchange something when they charge to ship it out to you. Again leaving me more out of pocket. I'm sorry to say but this buisness only cares about money not customer satisfaction. This is why Shein is more popular.

If you want a nice dress get from Shein as they very nicely accept refunds and the return shipping is only £8.

Hi iv bought this item and its now stopped working can i return for a new one its 120.00 pound and ix like to swap for a new one iv only had it a month was working fine all of a sudden its gone off paypal id number is 07G65671FD839305U bought 17 th july 2023 iv sent photos it doesnt turn on or work ,i want a full refund it doesn't turn on no power its a black screen i cant get it fixed but would like my money back

I've received a delivery which I wish to return. The quality of the cardigan I purchased was really bad. Each time I've gone into my account, it doesn't show up any of my orders or item delivered. I ordered two items paid with PayPal.

My customer reference on outer parcel is: SWECN230823020561YQ

Because there is nothing showing in my orders , it now means I can't return the item.

Regards

Marina Aprilante

[protected]@gmail.com

$56.70 Fabric description inaccurate.: Polyester Elasticity: Micro/elastic.NO.Tag dress seam100% COTTON.No stretch. NEVER buy Cotton.$56.70 outrageous for cotton dress.blatent false description, holding review, will reflect, Cheap cotton.paid paypal will register complaint, re false fabric.. PayPal Trans ID.: 43X16025HL999701E. Angry Faye Harris

Name is jean clerisson, 5107 lancaster ave philadelphia 19131 been order from light in the box over 2 years, however in june I spent 144$ order, now almost september still not received, all I get from tracking company, we gonna help, for weeks same thing we gonna help help never arrive, lastly they said package drop 7 o'clock behind door of the store, store closed at 6 o'clock, I request full refund over 2 weeks no answer, company communications is lousy, must be fixed to continue to do business with americans, waiting for my refund

Delivery date on these 2 items was17 th July although I was notified at short notice I was not able to get to the urbanisation gates due to me being semi invalid using a mobility scooter.

More time should have been given and another visit should have been tried for access.

I have just had a Delivery of different shirts 3 in no and corrious delivered no problem .

I still would like these 2 shirts before asking for my money back via PayPal.

Many thanks Malcolm Elmore