Menu
For Business Write a review File a complaint
CB Online Shopping Light In The Box Order number:2310020974455770
Light In The Box

Light In The Box review: Order number:2310020974455770

R
Author of the review
8:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Order Number:2310020974455770

1pc Thick Golden Stainless Steel Brushed Contact Wallpaper, Peel And Stick Wallpaper, Self-Adhesive Removable Wall Decals For Refrigerator, Furnitures, Kitchen And Room Background #9467306

I ordered 27 rolls only to receive an inferior product which is half the price on their website and others! And nothing as described online or in their shipping confirmation messages to me.

Their return instructions became immediately suspicious, no return labeling service, will not accept a reputable courier service like DHL, whom I had paid 120chf for delivery to me originally and their return message quoted me it would only cost 10-30chf for the return! When in fact it’s a minimum of 89.00chf to return. All the while no real confirmation they would actually refund my credit card but lots of promises of rewards and discounts that I never intend to use. Once I received the return info, a further question remains unanswered, instead immediately I received a message to close the ticket! Guessing that would expire leaving me without any link to communicate during the return and refund process. Furthermore I paid import duty, clearly non refundable, and no acknowledgement that the product I ordered originally was even in stock, which leads me to believe it doesn’t even exist! This website seems to be a mirror image of many others out there. Lightinabox is definitely breaching local consumer laws and the site is in local language and currency giving a false sense of security. And it comes with no real customer service only bot [censored]! Avoid at all costs! The photos are what I ordered and only received a rubbish inferior product. Last photo

Desired outcome: Full refund to my credit card, proper return policy and at their expense.

Oct 21, 2023 6:43 am EDT
Light In The Box customer support contacts
Address

Beijing, CN

File a complaint Write a review
Dear customer,

Sorry for unpleasant experience and inconvenience with us.

We noticed that our staff has gotten in touch with you and will arrange for reshipment.

We hope your problem can be solve very soon.

If you need further assistance, please feel free to contact us by ticket.

Thank you!
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Light In The Box reviews & complaints

Light In The Box - terrible return/refund policy 56
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Light In The Box - bad business practice 74
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Light In The Box - poor customer service/dress made wrong the wrong size! 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Light In The Box - do not use this company! 256
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Light In The Box - email scam 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Light In The Box - 3 dresses 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Light In The Box Contacts

  2. Light In The Box emails
  3. Light In The Box address
    Beijing, China
  4. Light In The Box social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  6. View all Light In The Box contacts
Light In The Box Category
Light In The Box is ranked 48 among 1606 companies in the Online Shopping category