Light In The Box
Reviews and Complaints

I selected the "refund/exchange" option from the drop down menu. I filled in the appropriate information as requested and then clicked the "submit" button. (Apparently, this is the only way to contact this company as there is no address or phone number associated with it.)

I clicked the "submit button" several hours ago and the little circle that continuously spins to let you know that your request has not gone through has been spinning for several hours now. I made my first attempt yesterday with the same result and thought there may have been an online service interruption so I made another. So I am now thinking that there is nothing set up to handle returns or exchanges. Totally unacceptable.

Received a ballet top that fitted badly. No details of returns included in package. When I followed the instructions sent in email I received a message to say that no returns labels are available and I would have to return it to 'our Asia depot' (no address) at a cost of $10-$40.

There is no way of contacting customer service directly with a message.

This is totally unacceptable customer service from what I thought was a reputable company.

I placed an order via Klarna on the 13th of February. I’ve got screenshots of the email that Klarna has sent me, it states I would be receiving another email confirmation From your website but I haven’t received anything yet and it’s been 9 days. I was wondering where my order is, I did not create an account with light in the box I made the order as a guest. I just need an update to see where my order is, I can’t even speak via the app because I didn’t make the order with an account. I need help please.

I received my package today. 02/18/2023 at about 2pm.But I need a light sneakers for adult. You guys sent kiddies size 35 to me . I use size 42...please revert and let me know your return policy. The shipping no and tracking number are below my complaint

Olusegun Ajayi

535, Devon Drive

Beaumont Texas

77707.

Thanks

My order tickets is [protected]

I paid $19.99 for a year subscription to get a fixed rate shipping charge of 4.99 per order. This never happens and I cannot get customer service to respond to me. I don't want to order anything more because I am charged way to much for shipping. I feel I wasted $20 for nothing. Get it together lightinthebox. Horrible customer service, or shall I say, no customer service.

The 4 tops I purchased are terrible. The 3x are to small and the 4 xlarge is way to big. They are not what the picture of them looks like. Very basic tops not nice at all. I also purchased a dress from you, its too long and the sleeves are too tight. Terrible quality. I would request a refund but it would cost me again to send them back. all rubbish. I will never buy anything from you again. I do not want you to send me any more emails about your products.

One of the main reasons I finally purchased was due to your "commitment" to customer satisfaction. I ordered a men's large size. Upon receipt it does not represent what I usually see as a large size. After receiving the product, I go on line and your return policy basically says it'll cost too much to send back through Asian customs. Why not take 10% for your order. That is terrible. That is not about a company who is aligned to customer satisfaction. I will never order again!

These shirts were ordered on 24/01/23 Ordered three shirts $119.99. Two came last week. One still not here. Shirts that came poor quality, stitching is terrible, lots of flaws. No labels with fabric or instructions. Suppose to be a knit polo shirt, not same as picture. Knitted cuffs and waistband were ordered. One has a white thread sewed in shelve mark on sleeve where dye did not take
Very disappointed. Still never got third shirt, but it would be no better than the first two
I ordered January 24, 2023. Order #[protected]
Payment by Visa.

I received the item damaged. I contacted customer support and they wanted me to pay for the shipping back. It could be a lot and I contacted them again and told them that. They said they were going to refund me. Then a couple of days after when I didn't see it in my account I contacted them again. They said that it was damaged during installation that is what their supplier said. We never took it out of the box. It hasn't been installed or anything. I sent several pictures and they haven't replied back. They closed my support ticket. Scam is what they are.

Women's swimwear tankini 2 piece plus size swimsuit backless 2 piece for big busts solid color pure color light blue black blue
From dawn branch
Date [protected]:34:21
Women's swimwear tankini 2 piece normal swimsuit halter open back solid color black halter plunge bathing suits sports casual va
Women's swimwear tankini 2 piece normal swimsuit halter open back solid color black halter plunge bathing suits sports casual va
From dawn branch
Date [protected]:36:17
Women's swimwear one piece swimsuit backless tummy control solid colored white blue red strapless bathing suits sexy fashion sex
Women's swimwear one piece swimsuit backless tummy control solid colored white blue red strapless bathing suits sexy fashion sex
From dawn branch
Date [protected]:40:00
Subject
Return or exchange
Product(s) status:
Intact packaging/tag(s)
Qty
1
Select reason
Didn't fit, ordered by measurements on product page
Select detail
Smaller bust size
Request
Exchange
Additional information
Sku: s84275690000c
=
Too small as said
From customer service
Date [protected]:34:42
Dear customer,
Sorry to hear that the product does not fit while you ordered according to our size chart. Rest assured, we will help you with the return procedure if the product is in the "7-day" return period and it's brand new with the original tag/packaging. If you submitted multiple return request tickets, please understand that we'll take care of them all together so we'll merge them into this ticket only.
If you want to return for a replacement for another size, you only need to cover the return postage, we'll pay for the reshipment shipping fee for you. For this solution, please check the size chart on the product page and reply to us here with which size you want, we'll send the return instruction to you later.
For the return postage, our tailors/suppliers are willing to cover it if they made the product in the wrong size. So we need your cooperation to provide us with some photos to confirm the size issue, please reply to this ticket with the following information.
1. Please check this file first:
https://litb.cc/l/tA1a. Then please provide us the measurements of the item you received.
2. Please take measurements of each component with a tape measure, photograph the results, and clearly show us the precise measurements.
Image if you don't want to go through the "size confirmation procedure" and want to solve the problem quickly, please have a look at the following options. You just need to do a "easy click" on the related link and our system will do all the follow-up. No need to reply to this ticket/email or the system will miss your choice.
Quick solution: no need to return, keep the item with a partial refund or a reward. Just click on the option link you want, we'll send it to you in 1 business day.
Aimage :
50% reward (eg. If the item costs $100, you can get a $50 reward, which is the same as a coupon)
Bimage :
30 % refund (eg. If item costs $100, you can get a $30 refund)
Or
Cimage :
Return the item back for a refund of item(s) price at a cost for return shipping.
We will send you the return address in this ticket in 1 working day.
Note for return : we're sorry that we do not provide return label/slip service, you may send the order to our asia warehouse via the cheapest tracking service in the post office. The postage might cost $10-$40 and it takes 2-4 weeks for delivery according to customers' feedback. To save your cost, we'll send you a reward that values 50% of the return postage, which you can use on the next order.
If you choose one of the above options, you can just do the quick click and wait for our reply in 1 working day.
However, if you have other requests or concerns, you may just reply to this ticket directly. Thanks a million for your kind cooperation. Image
Sincerely,
Customer service
From
Date [protected]:51:08
From
Date [protected]:52:59
From dawn branch
Date [protected]:59:47
I do not want to exchange any others items I want to return them and have a refund.. I clicked to have refund so why does it say exchange? I di not wsnt an exchange I want a refund
How do I send thrm all back to you?
I seriously am so dissatisfied with this online company
I will never use you agsin
As stated I want a refund
Mrs d branch
Very unhappy customer
From dawn branch
Date [protected]:33:59
From customer service
Date [protected]:20:39
Dear customer,
Thank you for your message.
We are sorry the article doesn't fit. We have strict quality control system, the problem shouldn't have happened.
"didn't fit, ordered by measurements on product page"
Please send us pictures of the article laid flat on a table with a measuring tape on the unfit part so that we can read the measurement. If the delivered article dimensions do not match the supplier's size chart, we will claim a refund without return for you/send you a new article for free.
Please find the measuring examples below :
Guide:
https://litb.cc/l/wLKN
Video:
https://www.youtube.com/watch?v=F6DRGSMM37s
*
Upload an image:
https://www.lightinthebox.com/download/7800aa17-ae86-498c-bdfc-55072050d993
Images must be less than 5mb and in *. Jpg or *. Png format.
*
We are looking forward to your response.
Sincerely
Jonathan
Customer service
From
Date [protected]:42:19
From dawn branch
Date [protected]:52:33
I will not be measuring these items how dare you expect me to do that as a customer
I want to return these shabby items and have a refund to my klarna account
They are not suited for me I should have to justify that by measuring them!
Sent me a link to return these items asap
Your reviews say everything about this company
Terrible
Mrs dawn branch
I’m taking your company to a law company as you are conning people with poor items
From dawn branch
Date [protected]:53:52

This is the only way send yourselves an email as everything else I’ve tried is coming up unavailable. I ordered address on the 3rd of February. My address is eight Eastwood Park close Leigh On Sea, England, SS9 5RS. The total amount of £151.28 has been taken from my bank account, but I have had no confirmation of the order. It is a black dress size 20. My email address is Judyburrells [protected]@gmail.com to no avail. Can I seem to make any contact with LightInTheBox if somebody could email me as soon as possible to let me know what is going on. Kind regards, Mrs Judith Burrells My telephone number is [protected].

I ordered 2 shirts and received 1 not as described, I told them I wanted to return it, never heard back and they canceled the 2nd shirt and kept my money for both shirts. I have tried to contact several times and no response. This company should not be shut down. After reading all the reviews I don't understand how they can continue doing this to people.

On January 6 I placed an order for three dresses because I read the fine print refund policy which said if orders are returned within two weeks we’re good to go. I ordered three dresses off the rack to try on, amounting to over $500 in total.

They arrived too late for the event and I wanted to return all of them unopened. Went online and started the return process. It was cumbersome, but I did it.

I was told to wait for an email “approving my return”. My return was not approved. Their reason (they pulled this out of a hat) was that my dresses were “customized.”

I am still out $500, the big bag of dresses taking up space in my apartment and no return address or their assurance that they’ll take it back.

Wed 21/12/2022 I purchased 3 dresses from Light in the box.
Order Number [protected].
All dresses ordered were the same style and I deliberately ordered larger sizes than I require, ensuring a loose fit.

- all three dresses were sized way too small to even get on
- one dress was not even the style ordered.
- none of the dresses had the sleeve style advertised
- none of the dresses had the same soft fall fabric as they pictured.

I complained and asked for a full refund with a return of the dresses but have not had any success with them - only silence.

As they failed to provide what I ordered, I expect a full refund of what they charged me, including the delivery fee.

I ordered a man's jacket, but received a woman's jacket. I want to know how to exchange but there is no telephone number to call and when I try to respond to texts about my order I receive a non-deliverable message. My Order Number is [protected].
I want to exchange for the right jacket. I can also be reached at [protected] or my personal email, which is [protected]@gmail.com.
I would appreciate a response.
Thanks-Jim Siepler

I ordered 164. Worth of merchandise. Only 2 of the items came, about 3 weeks ago and nothing else, there we're no less then 7 items in the order. I live at, 2195 Jane street, appt1003, buzzer 392,

Toronto, Ontario, M3M 1A3

My name is Nancy Doucet,

I look forward to a reply on this matter. My computer is down so I can't give you my email address. As I am a senior it is difficult for to loss that kind of moniey. as I live on an old age pension

Ordered 5 shirts from this company, they were supposed to be delivered within 10 days after payment was done, I paid immediately, and have passed 16 days and still in processing stage, impossible to contact them and send a request for information, the app goes in circles.
Order was placed Jan. 16, 2023
Order# [protected]
Stay away from a company without customer service!

Stupidly, I didn’t realize this company was trading in Asia as the delivery took weeks.
The item I ordered was too tight in the sleeves, and there was no Size Guide recommended for sleeves on their website.
On asking for a refund, I enclosed photos and measurements of the sleeve as requested.
I have sent 2 follow-up email and have had no response. I do not want a % refund or a coupon, I want a refund.
Perhaps my next step should be full ‘publicity’ on social media for maximum reader response

Product ordered was NOT as depicted on web site, sizing was wrong, zipper on wrong side and RETURN policy was terrible. I was told to RETURN the item to ASIA, at the cost of $20.00 - $ 30.00 dollars. This was almost as much as I payed for the item. Buyer should be aware of deceptive practices and VERY poor return policy.

YUCK Gave the item to a thrift store.

In late December, I ordered three clothing items from Light In The Box website. I ordered them in a size offered (per their size guide) and a color offered.

When I received the items this week, each one was too small and I am not able to wear them. When I went to the website to return them, I was horrified and shocked to learn they were non-refundable. The reason being they were classified as "made to order". Never did I provide my personal measurements to order these items so I do not understand how they could consider these to be "made to order" just for me.

When I went in to investigate, I see that far below the "add to cart" icon, there is a made to order note which reads as follows: This is a Made to Order item, which is produced one by one. All sizes and color choices, including all custom measurements, require additional tailoring time.

Again, I never provided my measurements and I see if I had they would have charged me an additional 17.99 fee. No where did it say that the items were non-refundable.

The total of these items is 400, which is a large amount of money to me. I work hard for my money, so now I am out 400 and stuck with three outfits I cannot wear.

I have ordered many clothing items on line due to my busy work schedule and never has something not been refundable. That is the whole purpose of shopping on line rather in the store knowing that you can return the item if needed since you are not trying it on in person.

Light in the Box certainly did not made it clear when ordering that this was the case. I believe many people would not order these items (including me) if I had known they were non-refundable.

I'll take responsibility for not reading "below the add to cart line"; which still did not state they were non-refundable; however, I want to share my experience so that others do not make the same mistake.

I will never order from this company again and would not recommend anyone else to either.