Light In The Box
Reviews and Complaints

I both a dress for communion for my little girl, a paid extra € 10 to get faster and I didn't. On the end I had to pay extra 28.46 for DHL, some extra taxes (vat, custom duty etc.). That's really unpleasant experience. I'm not gonna order anything never again. I'm disappointed.

I personally had a poor experience with this company and after spending about a month with their customer support it has gone no where. Now they are not even responding to my letters. Let me start by saying the only way to contact them is if you open a case. There is no phone number or direct email. Then you get 2 or 3 auto-mated e-mails responding to yours saying thank you for your purchase we're glad you like your items blah blah blah. It is very unprofessional. They should be shut down. When I finally got to a customer service rep named Alexandru, his Chinese to English was very improper and I thought I was talking to an immature 8th grader. First after explaining my complaint he offered me a refund of $41.5 then said ohhh I'm sorry now I can only do $30. Now I'm getting no response at all. Also they are very manipulative in their email when I canceled my order first. Again it's like an 8th header wrote it. In the big picture of the email it implied they would refund my order in credit but not to my credit card, mins you this is written in ALL CAPS. Then in the fine print it says you can add the credit back to your card by following these steps. Very misleading and poorly written. I'd like a petition to see this company shut down. Thank you for your time. Approach this site with caution. Good day. Again I feel that if you're going to have a company that sells outside of China you need a number that ANYONE can call, not just the Chinese.

Both orders was received & returned November 20, 2019 to the local address via USPS Priority Mail. The quality of 2 of the dresses was very poor besides they were very small for the sizes tagged. the evening gown was too big and long.

LTJS
William
14905 177th Street
Jamaica, NY 11434

The total amount paid for three (3) dresses $251.78, to date I am still waiting for my refund. Please let me know as soon as possible.

Thanks.

Daphne Morris

I ordered clothing, out of the 8 items I ordered, 4 were the incorrect size. 4XXX and 3XXX were sent to replace the medium and large sizes that were orginally ordered. Futhermore, the glitzy dress by picture was not glitzy at all, but at least it was the correct size. Therefore the pictures are misleading. When I tried to return and get a refund I was told that it would be cheaper to donate the clothing then pay the postage back to China, also there is only a 7 day window for returns so if the order is a gift, there is little time to return if the clothing does not fit. Do not waste money with this company.

Ordered.november recieved 8n 10 days.far too big fir my granddaughter.returned it next day.have been in touch 8 time but been 8gnired.bpjust want my refund please...as stated in uou adverts...if no reply soon will have to got through my PayPal resolution centre, ...please save me the trouble.i too old to deal with this problem.0lease be fair and send my refund.s.bromley.i would like my £15...please.

I returned 2 dresses as they were cheaply made and sewed incorrectly on one side. I submitted a ticket to them on 11/21/2019 and told them I wanted to return the items for a refund. They told me how to ship them and they would reimburse me for the shipping as well. Shipping cost 23.50. They have not refunded my money for shipping nor for the 2 dresses that I returned. I have emailed them numerous times without any response. I have told them my PayPal name as requested.

Order # (Required): [protected]
RMA Code(s)
(Required): Product Name Qty

7095563
7095564
Women's Holiday Mini Shift Dress Print Strap Summer Light Blue White S M L XL #06726315 1
Women's Daily Wear Elegant A Line Dress - Geometric Sequins Deep V Wine M L XL XXL #07700106 1

Return Instructions
1) Please print this page and include it with your return package.
2) If you are unable to print this page, please write down your Order # and RMA Code(s) on one A4 paper, and put it in your return package so that we can identify.
3) Please pack items carefully to make sure no damage will cause in shipment especially items with screen. For electronics products, please remove all password or personal information, and put all original accessories in package
4) Please send your item(s) through the most economical service of local Post Office to ensure that the package arrives safely.
5) Please ship the package out within 5 days and keep the receipt of it as the proof of return, usually we will receive your package within 30 days.
Reminder: When we receive your return package, we will verify that your products are part of your original order and have the Quality Test. Once we confirm any product issues, they will be resolved according to return policy.
Return Address
Name: Fei Liangyong
Address: No. 60, Xinyuan 2nd Road, Songbailang Management District,
Dalang Town,
Dongguan City,
Guangdong Province
City: Dongguan
Country: China
Postal Code: 523782
Phone: +[protected] (Chinese Only)

Order # (Required): [protected]
RMA Code(s)
(Required): Product Name Qty

7095563
7095564
Women's Holiday Mini Shift Dress Print Strap Summer Light Blue White S M L XL #06726315 1
Women's Daily Wear Elegant A Line Dress - Geometric Sequins Deep V Wine M L XL XXL #07700106 1

Charlene Swan
15 Promised Land Drive
Brownfield Maine 04010

[protected]@hotmail.com

I placed an order to your company December 11th and the money was with drawn from my bank account December 12 and I still have not received the tee shirts that I ordered. I paid $108.+ . I do not have my order number but my address is Hilde McClearen - 704 N 6th St - Denver, PA 17517 I was your advertisement on FaceBook. Either return my money or ship the shirts.

I purchased a watch for Christmas gift upon receipt the clasp was broken I have submitted several forms including pictures and you have failed to respond to this upon checking your website and all customers reviews I find myself not alone it seems pretty clear that you have no value or morals and you have been allowed to scam genuine customers into making false purchases not only are you committing fraudulent transactions and unrealistic advertising you are breaking the law but not for much longer I will allow 72hours for a reply to this article although I don't think you will before I contact trading standards and the ombus man for fair trading thanks Debbie Griffiths

I placed an order with light in the box 18 november 2019, 23 november goods were shipped. 1st of december I asked them when am I getting my order? They promised before 21 december I will get my order.

From there my order status changed to ticket closed meaning that I can't email them anymore. I have tried to track my order online but I don't get something tangible. When I login today my order status is 'received' I really don't understand how because I havn't received nothing.

Light in the box I thought it is a good online shopping but to find out their service is very poor.

I accidentally ordered a pair of boots - tried to cancel. No phone number only can email. I emailed a 100 times to cancel both. My delivery person said to reject the boots so I won't have to pay shipping on the boots. So he sent them back wher they came from - New York! Now, lightinthebox refuses to give me a complete refund because they said I had to pay $35 to ship it to China! It came from New York! They r saying they never received them, when I have paperwork that shows they did! I'm getting no where! I wanted to return the jacket too - but back to China?! That would cost more than the boots or jacket. So they said if I kept the jacket I'd get $15 back - never happened. They r scammers! This company needs to be stopped!
Please help me and others who got ripped off. Someone needs to investigate both places - New York and China!

On 27 September 2019 I returned a watch for full refund of £21.05
the order number was [protected] RMA code 7064997
the Ticket number was [protected] - i can see from your website, and from an email i received that this ticket was closed on 7 October 2019

I am still awaiting my full refund of £21.05.
I would be grateful if you could respond ASAP and let me know when i can expect to receive my refund.
I have seen on your website that it can take up to 45 days (i do not understand why it should take this long to resolve). But 45 day have passed and I am still waiting.

I bought a kitchen tap and they sent the wrong one. We asked for a refund and were told to send it back with tracking which we did. The postage was fairly costly. They never issued a refund for the tap or the postage as they agreed to do. Buyer beware, they are not what they claim to be and have terrible customer service. Don't buy from them as you might not even get what you ordered and they won't honour their word or fix their own mistakes. Quite clearly they do not care about their customers or providing customer service.

I have purchased an item on Lightinbox web store, completed payment transaction and did not received the order confirmation and no information if my order was processed on their side.
There is no way to figure out whats happened and get the money back
I desperately trying to find any way to talk to customer support and figure out details on the order and when it will be shipped to me

Order No. [protected]. RMA CODE 7066090

Two dresses were returned because they were of extremely poor quality - one dress looked as though it were made of tin foil - poorly made and the other one in navy blue with black buttons. I wouldn't even attempt to try either of them on
I returned the dresses exactly as requested - parcelled correctly, and posted through Royal Mail on October 2nd 2019.
Despite repeated, numerous requests via email, I have failed to receive a refund or response to my concerns.

Hi there, I am Carol Cabalonga and my order # is [protected]. I couldn't view the status of my order because it says that that there is no order on file whenever I check My orders section. Kindly please help me with this. It only says preparing but whenever I click it, it's just blank. I will be needing it in 2 weeks so please get back to me as soon as possible so that I can arrange some other things instead of waiting for all this to happen.
My email address is [protected]@yahoo.com
Phone# +[protected]

Good day

I bought merchandise to the value of South African Rand R9790.14. This is a lot of money in SA currency and I am a single mother.

My first purchase arrived without problems, but this one I had no communication, and it was sent to a postal service and not couriers. The postal services worker showed up at my work on the 26th of September, without communication to me and when I was not here, told my collegue that they don't care and they won't come again. I have been trying to sort this out but have not had any feedback and when you try and visit the building a security guard tells you, you are not allowed in. I have paid insurance and have asked for a refund, but SELENA told me that if the package is sent back, I'll have no refund - message below for ease of reference.

If you check the reviews of the postal service in SA (customs) you'll see that the above is a common problem - you just cannot get hold of them and the parcel has gone missing.

One of your values on your website is treating others and your heart honestly. I was "promised" a 15% refund that was "processed" but I have not yet received this, and now I have paid almost ten thousand rand for NOTHING and even though I paid insurance for an event like this, your customer services tells me that I am not allowed a refund? This is really poor customer service, I hope one of the managers I will take the company value of honesty earnestly and process a real refund to me.

Trust this will meet with a positive response.

Erika

I ordered some sandals and a necklace but they were held by the PO and the supplier had but insufficient postage on them. I refused to pay but have never had my money back. The cost of the goods was approximately £41.

I also ordered a dress but DHL wanted 35.71 for it as a duty tax which I had to pay. I tried contacting Light in the Box but could never upload a photo of the invoice.

i md zishan ahmad have made an order with order number [protected] for Rs 1852 on 8th of august 2019 at dropinthebox which is yet to received by me. I have made the payment for same through my credit card.
You are kindly requested to check the status of my order no [protected] and delivered the products at earliest. i am unable to find the contact details of the company

Good afternoon,

I have already spoken with you about the issue of a product I returned to you a few weeks back.
The package was sent to the address given in China.
To date I have not received my refund of £30.62.
The item was completely unsuitable for me and looked wrong on my head.
Transaction ID 5WB12453626935245

Invoice ID [protected]
Purchase amount £30.62

Mrs. Joy Gerken, Pickle lodge, Cliff Rd. Hythe, Kent CT215XD UNITED KINGDOM

Thank you in advance of your attention to this matter.
Best wishes,
Joy Gerken