Light In The Box
reviews and complaints

I placed an order in November 2020, I corresponded with Dennis Halfdan Butler from Light in The Box. You can see all the emails if you log into his account [protected]@lightinthebox.com if you have access or I can send each email to you. I placed an order for a man's jacket & 3 ladies tops. The man's jacket is too small & tight for my friend who is 5ft 5" so not even tall, the lady's tops were made badly & 1 was damaged but still sent out to me, they were very ill-fitting items. I contacted them asking them to change the ladies top immediately after placing the order, they said that they would make the changes. Now when I contacted them, they state that my ticket had been closed, they never paid anything, nor do they intend do as they blocked my emails. The order number is [protected]. They lied on numerous occasions stating that the refund had been made, then they said they would have to wait. The whole thing was a huge nightmare from beginning to end. They have taken my money & should not be able to treat people in that way. I have no idea why they are still in business as a company. Blocking somebody that you owe money to is technically stealing.

My name is Dieudonne C Byamungu
7318 Holly Hill Drive # 2139 Dallas Texas
Zip Code 75231

On January 30th, your company (Lightinthebox Seattle Washington) has taken 50.25 dollars from my bank account for my order of 2 t-shirts black & white square, size Small.

I am disappointed to see that 13 days after, you don't show up. Is this the way you treat your customers or I am just victim of your schemes.

I am at home from 4:00 pm.

Thanks for your silence after taking my money.
Dieudonne C B

I ordered a coat in early December. I live in an apartment building, so when it arrived it ended up with one of my neighbors. Apparently arrived on the 11th, but it was not in my hands until this past weekend, almost 2 wks later. (I don't know why my neighbor waited, maybe they did not notice, were busy etc).
I opened and immediately saw A. Product was the wrong color, and B. it was significantly thinner/flatter than advertised. The color I was concerned most with. I wanted to return for refund.
I "messaged" their customer service since no phone number is listed. They told me I could not return for I exceeded the 7-day return policy, and told me that it was "beige" which I ordered, that there was no false advertising.
I then explained what happened with my neighbor, and how their website misled me. There are apparently TWO separate & identical listings of this item:
(1.) https://m.lightinthebox.com/en/p/women-s-daily-basic-winter-long-coat-solid-colored-hooded-long-sleeve-polyester-black-beige-l-xl-xxl_p7052494.html?prm=1-2.1.92.1
(2.) https://m.lightinthebox.com/en/p/women-s-faux-fur-coat-long-solid-colored-daily-white-black-blushing-pink-s-m-l_p8244509.html?prm=1-2.1.92.1

One lists colors as Black, Brown, White, and Blushing Pink. The other just says Beige, using the same BROWN coat pictured in the other listing. I figured this was just an error or something, because clearly in photo it was a darker Brown and the other listing said Brown as well. One lists fabric as Polyester and the other as Faux fur and Cotton. One says to wash with similar colors, and the other says to wash separately! The prices are different, one $77.99 and the other $83.99. They are the same product so I ordered the cheaper one (duh!). Yet so many of these details contradict each other. That is false advertising, correct?!
As far as their return policy goes, their website says 7-days as well as 30-days for items under "warranty". To qualify for the 7-day, items didn't meet expectations, can't be used/still have tags, and the 30-day "warranty" items are faulty/damaged or the wrong size/color. Neither listing for this item specifies which policy it falls under, plus my item is not the correct color as advertised.
I have been going back and forth exchanging messages with their customer service "supervisor Megha", but they keep saying the same things over and over again, and are not addressing these concerns or answering my questions. All they are doing is telling me I missed the 7-day return policy and offering me $20 credit, which I do not want. I cannot call them and speak to anyone. I have no idea how to proceed, but do not plan to give up without a fight.
I posted the listings links above. Attached are photos of the item still in wrapping, as well as screenshots showing the two separate yet identical listings misrepresented colors, misrepresented & varying product details, and return policy. Please help!

I have ordered 2 rain jackets and 1 pear of shorts from LightInTheBox company online, on the internet from 14-15 the of January and have no products or answer until now from them, I have spent 642 danish kroner which I can't prove! I just want my money back! 😡 It is frustrating because I got this shopping site from Google and I thought that is a secure place to buy, it's actually unbelievable because every time when I've tried to track my stuff they are closing the page, I can not contact them at all! So I hope I can get some help after this message! At least LightInTheBox to write me and say what is wrong! Underneath I have attached some pictures with my order!

got the shirts a week after xmas and they are way too small and i cant seem to even get to the returns so now have no idea how to get my money back and need to return these shirts i ordered them at least 4 weeks before xmas and even though they finally got here they were way to small i paid thru my paypal account and would like my refund into that my invoice number is Lit6-[protected]

I am receiving daily, unwanted emails from lightinthebox.com. Their "unsubscribe" system clearly doesn't work. Today I've sent a number of messages to them at admin@lightinthebox.com and so far none of them have been bounced back to me as undelivered. I'm going to continue to do this regularly until someone from this business gets back to me. Is there anything else I can try to get them to remove my email address from all of their systems?

Pay for my grandson some light up tennis shoes and got them in the mail. They are the gold one but there no light on them and I pay for light up. Please get back with me about this if I had seen all the write up about your company you would had not got my money. Cant and wont give the shoes to he it not what I order are wanted.

I want to delete my account, but there is not an option on www.lightinthebox.com to do so. I would also like to opt-out of any emails and unsubscribe. There is not any contact information or email addresses to contact them, except for orders. My email is [protected]@gmail.com
Thank you,
Danielle Cornet

I received an email that my cancellation request has been processed and that my money will be refunded.

I did not cancel the order at all. Its my daughters wedding.

Don't know why the cancelled the order. No way of calling them. Just via ticketing system.

So frustrating.

Ordered FJQXZ bike shirt and shorts combo received from Shipping Dept, LTJS, 14915 177th St, Jamaica, NY.
Ref2: PHHHHHHHHHH 0029

Bike shorts received; seams immediately began to pop as I put on shorts for first time. I am not a large person, and the size was correct. Clearly defective product.

No return information given.

USPS Tracking # eVS
[protected] 50

Jeff Sindler

Not recieved! Men's Plus Size 3D Grafic Print T-shirt Size L $13.19. Order#[protected] of [protected]. Can't contact customer service in any way, tried. I ordered 2 shirts over a month ago, only one arrived. Waited for 2nd one to arrive seperately and never did. Company did not refund, nor return my money either. Does anyone know how to contact this company?

Ordered the dual led light kit and when it came in there was no power supply came with the kit. The package had USPS tracking #9200190258803344763884. From shipping Dept, LTJS, 14915 177th St, Jamaica, NY. The packaging had no information on how to contact with problems.

Sophie Scott
910 Autumn Lake Dr
Allen, TX 75002
[protected]

Ordered 2 sets of earbuds the money was taken out of my account. There's no info on the site except my email . I've been on this site all week and still nothing it says it takes 5_7 days to arrive. When i checked the app to see when they would be shipped it said no order was placed. They don't have no type of way to contact them i alerted my bank but they can't return my money someone needs to stop these people from this terrible crime ripping people off.

I both a dress for communion for my little girl, a paid extra € 10 to get faster and I didn't. On the end I had to pay extra 28.46 for DHL, some extra taxes (vat, custom duty etc.). That's really unpleasant experience. I'm not gonna order anything never again. I'm disappointed.

I personally had a poor experience with this company and after spending about a month with their customer support it has gone no where. Now they are not even responding to my letters. Let me start by saying the only way to contact them is if you open a case. There is no phone number or direct email. Then you get 2 or 3 auto-mated e-mails responding to yours saying thank you for your purchase we're glad you like your items blah blah blah. It is very unprofessional. They should be shut down. When I finally got to a customer service rep named Alexandru, his Chinese to English was very improper and I thought I was talking to an immature 8th grader. First after explaining my complaint he offered me a refund of $41.5 then said ohhh I'm sorry now I can only do $30. Now I'm getting no response at all. Also they are very manipulative in their email when I canceled my order first. Again it's like an 8th header wrote it. In the big picture of the email it implied they would refund my order in credit but not to my credit card, mins you this is written in ALL CAPS. Then in the fine print it says you can add the credit back to your card by following these steps. Very misleading and poorly written. I'd like a petition to see this company shut down. Thank you for your time. Approach this site with caution. Good day. Again I feel that if you're going to have a company that sells outside of China you need a number that ANYONE can call, not just the Chinese.

Both orders was received & returned November 20, 2019 to the local address via USPS Priority Mail. The quality of 2 of the dresses was very poor besides they were very small for the sizes tagged. the evening gown was too big and long.

LTJS
William
14905 177th Street
Jamaica, NY 11434

The total amount paid for three (3) dresses $251.78, to date I am still waiting for my refund. Please let me know as soon as possible.

Thanks.

Daphne Morris

I ordered clothing, out of the 8 items I ordered, 4 were the incorrect size. 4XXX and 3XXX were sent to replace the medium and large sizes that were orginally ordered. Futhermore, the glitzy dress by picture was not glitzy at all, but at least it was the correct size. Therefore the pictures are misleading. When I tried to return and get a refund I was told that it would be cheaper to donate the clothing then pay the postage back to China, also there is only a 7 day window for returns so if the order is a gift, there is little time to return if the clothing does not fit. Do not waste money with this company.

Ordered.november recieved 8n 10 days.far too big fir my granddaughter.returned it next day.have been in touch 8 time but been 8gnired.bpjust want my refund please...as stated in uou adverts...if no reply soon will have to got through my PayPal resolution centre, ...please save me the trouble.i too old to deal with this problem.0lease be fair and send my refund.s.bromley.i would like my £15...please.

I returned 2 dresses as they were cheaply made and sewed incorrectly on one side. I submitted a ticket to them on 11/21/2019 and told them I wanted to return the items for a refund. They told me how to ship them and they would reimburse me for the shipping as well. Shipping cost 23.50. They have not refunded my money for shipping nor for the 2 dresses that I returned. I have emailed them numerous times without any response. I have told them my PayPal name as requested.

Order # (Required): [protected]
RMA Code(s)
(Required): Product Name Qty

7095563
7095564
Women's Holiday Mini Shift Dress Print Strap Summer Light Blue White S M L XL #06726315 1
Women's Daily Wear Elegant A Line Dress - Geometric Sequins Deep V Wine M L XL XXL #07700106 1

Return Instructions
1) Please print this page and include it with your return package.
2) If you are unable to print this page, please write down your Order # and RMA Code(s) on one A4 paper, and put it in your return package so that we can identify.
3) Please pack items carefully to make sure no damage will cause in shipment especially items with screen. For electronics products, please remove all password or personal information, and put all original accessories in package
4) Please send your item(s) through the most economical service of local Post Office to ensure that the package arrives safely.
5) Please ship the package out within 5 days and keep the receipt of it as the proof of return, usually we will receive your package within 30 days.
Reminder: When we receive your return package, we will verify that your products are part of your original order and have the Quality Test. Once we confirm any product issues, they will be resolved according to return policy.
Return Address
Name: Fei Liangyong
Address: No. 60, Xinyuan 2nd Road, Songbailang Management District,
Dalang Town,
Dongguan City,
Guangdong Province
City: Dongguan
Country: China
Postal Code: 523782
Phone: +[protected] (Chinese Only)

Order # (Required): [protected]
RMA Code(s)
(Required): Product Name Qty

7095563
7095564
Women's Holiday Mini Shift Dress Print Strap Summer Light Blue White S M L XL #06726315 1
Women's Daily Wear Elegant A Line Dress - Geometric Sequins Deep V Wine M L XL XXL #07700106 1

Charlene Swan
15 Promised Land Drive
Brownfield Maine 04010

[protected]@hotmail.com

I placed an order to your company December 11th and the money was with drawn from my bank account December 12 and I still have not received the tee shirts that I ordered. I paid $108.+ . I do not have my order number but my address is Hilde McClearen - 704 N 6th St - Denver, PA 17517 I was your advertisement on FaceBook. Either return my money or ship the shirts.