Light In The Box
Reviews and Complaints

I should have listened to my husband!

Instead, I was swayed by the professional looking website and online chatting with a sales rep... DO NOT BE FOOLED!

I ordered a formal dress for a wedding. I had it "professionally tailored" to fit my specific body type. The dress came. I tried it on anxiously. Then to my utter disbelief, disgust and dissapointment the dress fit me like a tent! It was HUGE. It fell off me. I stood bewildered in front of the mirror trying to hitch it up. I measured the waist of the dress. Get ready for this... My waist is 27 inches. THAT was the measurement I gave to Lightinthebox.com. The dress measured a waist of 37 INCHES! TEN inches too big! AND it was much longer than the picture showed on the model.

SOOOO I tried to call on the phone to talk to a customer service rep. This is the great part- THERE IS NO NUMBER TO BE FOUND ON THE WEBSITE! Yes, I was a fool to not realize this before I made the purchase.

HOWEVER they are very quick to chat if you are interested in BUYING THEIR MERCHANDISE. This built my confidence because I spoke several times with someone before I bought the dress.
BUT here is where they are sneaky. ..

When I tried to chat with someone as I did with such ease when I wanted to make a purchase, they suddenly sent me to a box to submit my request and I was told I would be contacted by customer service within 24 hours!

WHAT A JOKE!

I then clicked on the box to chat with a rep as if I was going to buy something. THAT IS THE ONLY WAY SOMEONE WILL TALK TO YOU. I asked if they have an 800 number to call. I was told they have "no phone service at his time." HUH?!?!

To make a LONG story a little shorter I called my credit card company. I spoke with someone that disputes charges, and much to my great relief they credited my account. I sent that awful dress back IMMEDIATELY! I was very fortunate because I used paypal. My credit card company said if I didn't they would have had to jump through hoops to get an address to send it back too.

It was a waste of my TIME and it could be a waste of YOUR HARD EARNED MONEY! DO NOT BUY FROM THIS WEBSITE! I feel so bad for any of you that did not get your money back!

I spent half the day trying to figure out how to resolve this and my husband had the pleasure of saying "I TOLD YOU SO!"

I ordered a Wedding Dress for my forthcoming nuptials well in advance. Had heard nothing and received no dress after 2 months so I emailed enquiring where my dress was... only to be told that they had made a huge administrative error and hadn't actually processed my order. I was assured that they would rush my dress and ship it with a matter of urgency at no additional charge, which I was more than happy with.
After a week and a half, the dress still hadn't arrived, so I emailed again. I received an email stating that due to high demand, again, they still had not started making my dress. Needless to say, I was not happy at all! They offered me a free dress, but it would not turn up in time so I asked for a refund. They assured me they would refund me in full and were very apologetic for their grave mistakes... wasn't really good enough as I thought I had found the perfect dress... and their late admission of the fact they couldn't provide me with the dress I had paid for left me 2 weeks to find a new dress... great!
Well 2 weeks on, I am still waiting for a refund. First I was told I would have a refund in 3 - 5 business days, then 5 - 7, then up to 45! They even tried to blame my credit card company for the delay, even though I paid with Paypal and there are no problems with my account. I have since received two contradictory emails... one stating that they had no right to refund me my money (they had every right to take my money so how does that work?!)... and one stating that my refund request had been rejected by their finance department but they would do their best to refund me in a further 5 - 7 business days.
I really really doubt that I will ever get a refund from this disgraceful excuse for a company so I cannot stress anymore... please please please DO NOT EVER buy from this store!

I ordered a bridesmaid dress off lightinthebox.com for a friends wedding. the picture on the site showed a very pretty satin and chiffon dress it was sleeveless and had straps with little rinestone bead work on the straps that looked very small and pretty. I got my order fast. I noticed the bad quality the minute i took the dress out. the rines stones on the straps were not rinestones at all! they were very large tacky plastic jewels rouchly the size of my finger tip! also the straps were not attached to the dress in the back they had hookes and two little single string hooks in the back that were supposedly going to hold up through a wedding service and reception. the straps were also two to three inches to long so the bust of my dress did not cover my chest if i were to let the straps sit where they are supposed too! also the zipper is of horrid quality and even though the dress fit well it would have taken one small move for the zipper to rip off the dress. the seam of the zipper was falling apart at the bottom and the seam was coming undone at the top of the zipper. also the bottom of the dress was longer in the front that in the back and one of the side seams is horribly crooked. there are snags in the chiffon and the seam at the bust of the dress is coming apart also. I contacted customer service with the issues seeing as how it would be better to just buy a different dress than to fix up this one. they replited telling me to send pictures of the problems. i do not see how this will help considering my camera is not meant to take pictures of details on clothing it is a simple digital camera to take pictures of people. also in there response it said if i did not send the picture within 48 house they would cancel my request. and if i could not send pictures that they are soory i am not satsfyed and will not help me. i found that to be very rude and unprofessional at all. i did this and when i went back to log onto the website i could not. i contacted their customer service throught their live chat and they were horrible too. telling me bogus email addresses that dont exist, i got two different ones from the same representative both of which came back with an error message saying the email did not exist. i tried to get a phone number and they would not give me one, i finally got an email that wasn't sent back with an error message. i have not gotten a reply back yet as this is happening today. but considering how horrible and unprofessional their response and their live chat help is and the fact they would not give me a phone number does not make this look good. i attacged some pictures i took because they told me i had to send pictures the pictures are hard to see because my camera is not meant to photograph this close up.

I ordered false eyelashes on 4/23/10 from there website. & lightinthebox had said that it would take 15-30 days. It's been over 30 days the maximum. I'm very disappointed! What is the hold up? I had ordered other false lashes at the same time from ebay.. My shipment has arrived a week after I had ordered it. It's coming from the same location just as well (Hong kong) I want my money back and/or my purchase asap. You guys are nothing but a scam. Oh and by the way. I went on the website to check my status on the shipping, & they had said the product was shipped 4/26/10. But than a week ago on 5/20/10, they had erased or cleared my shipping status? I don't understand why. I never received them! You guys are a scam! & a fraud!

I ordered my dress two Friday's ago (5/14) with Expedited shipping to be at my door on 5/19 and it is not here. I've emailed the company and no response. I tried to live chat and no one came into the chat. I need my wedding dress. They've taken my money and haven't sent me a damn thing.

I have ordered a cell phone from Lightinthebox. com. The delivery was flawless, but the item was with a fault, the camera could not been used. I have sent it back, and wanted a nother one, but they said it's out of stock and I'll get a refund...
The refund has not arrived to my paypal account since 2 month... and the order status claims that it is "Refunded"
The costumer service allways asks for patience, but after 2 month I don't have any...

My order number was [protected] (If somebody from the company is willing to finally finish the process)

After all this, I don't think that ordering from China is a good ideal at all. You can't do anything if something like this happens, because of the distance...

Think twice!

To Whom it May Concern!
I have emailed this company Light in a box three times, no response. I've even tried to chat with William and a pop-up keeps stating come back in 5 mins. This has been going on for the last couple of weeks now. I rec'd an email on March 31, 2010 stating that my items have shipped. I went on the website to search for a tracking #. The # s not valid. I ordered on March 20, 2010, the Gorgeous Clear Crystals Wedding Bridal Jewelry Set (DT9010), Including Necklace, Earings and Tiara. My wedding is coming soon. I requested a response and rec'd nothing. No email from that company. I AM GOING TO CONTACT MY BANK AND BETTER BUSINESS BUREAU TO FIND OUT WHAT ELSE I COULD DO TO RESOLVE THIS ISSUE. I NEED A RESPOND AND SOON. COULD SOME ONE PLEASE TELL ME HOW TO CONTACT THIS COMPANY?

KEISHA

My bridesmaids ordered their dresses from www.lightinthebox.com.

First, they're not the color that was shown on the web site and clash with my decor. One bridesmaid paid extra to have it tailored and it doesn't fit. It also arrived a month late. The site lost the order for the maid of honor but they charged her. Now I can't get anyone in customer service to respond. They completely ignore emails. This site is a scam. My bridesmaids have jacked up dresses that dont fit, and clash with the rest of the wedding party, and my maid of honor wont have a dress at all. NEVER EVER EVER USE THIS SCAM SITE >: (

They sale nothing but junk and they don't reply to your email, maybe it's because they don't speak any English, but they speak the mighty green.

any way, after a day of charging the stupid mp3/mp4 player the stupid thing now doesn't even turn on. And they refuse to reply to my countless emails.

Don't...DDDDDOOOONNNN"""TTTT BBBUUUYYY anything from

LIGHTINTHEBOX.COM

They are light in the box, because there is nothing in THE BOX, except a pretty display box. LIGHTINTHEBOX.COM = EMPTY TRASH BOX.

I ordered a Ski jacket from lightinthebox.com on February 12, 2010 and also payed an additional payment to have the product delivered in time for my skiing trip which was in TWO weeks. It is now March 4, 2010 and I still have NO JACKET. I have tried the "Online Chat" and it is completely unhelpful, they have found a way to flag me when I enter the site, so that when I attempt to chat with a "live operator" I receive the message: "all our operators are busy, please try again in 5 Minutes" and so I do, and I get the same thing. After several weeks of complete disgust, I have attempted to cancle my order and I still have no response. What should I do and how can I go about taking action on this. A company should not be allowed to take MY CREDIT CARD INFORMATION and then charge my card for the product and NEVER deliver for the payment, now I am out $100. And it is not like $100 is going to kill me, but now I have NO IDEA who, what, where, when and how my card number is being used, I have no idea if I will ever see my product and I HAVE NO WAY OF GETTING IN TOUCH WITH ANY OPERATORS, THERE IS NO NUMBER LISTED ONLINE FOR YOU TO CALL, THEY JUST WANT YOU TO LIVE CHAT OR EMAIL THEM AND IT IS COMPLETE BS. Someone needs to step up and take control of this from the Bad Business Group because this is a downright crime. I have read SEVERAL various complaints from PISSED OFF customers from lightinthebox and NOTHING has been done about it. This is illegal and if companies such as this are going to screw around and cheat people out of their money and their products, then the US should STOP doing business with China as a whole. This is really irritating and I am so comletey in utter shock that this is even an issue, that is boggles my mind. Will someone please help me and tell me how we can stop this from happening?

I ordered a long-sleeve wedding dress from Lightinthebox with custom measurements the delivery was fast, and at first I thought the dress would be perfect. After trying it on, I realized some alterations would be needed as I was unable to move or lift my arms. I found a tailor and she stated there was enough in the seams to let it out for arm movement. We noticed at that time the dress seemed a bit short in the front but thought after we got the arms situated, it would come down in front. After the second fitting, I was still unable to move my arms and it was very obvious there was a 3 inch difference between the front and side length of the dress. We removed one of the sleeves and after the tailor looked at it, she said there was no way anyone would be able to move their arms from the way it was put together.
I have complained twice to Lightinthebox but cannot get anyone to respond to me.

We are out $120 because they won't respond to requests regarding customs, and they also will not return any emails & no phone # for customer service.

FROM UPS:
The above shipment was held by US Customs for IPR copyright authorization from Coolmax. We have been trying to contact the shipper for the trademark authorization letter from Coolmax, but the shipper (Light in the Box) is not responding. US Customs will not allow this shipment to be returned to the shipper if no one can provide a letter stating the items are authentic. The only option is to abandon and destroy shipment unless you can get the letter.

i purchased a visa gift card to make purchases online. i ordered 2 netbook laptop computers from them. they took the money off the card and then sent me an e mail that i needed a photo copy of the card and bank info. well after i made purchases and they collected my money i assumed everything was fine. i threw the card away as it was no longer needed as the money was spent. well they cancelled my order and said they refunded my card. i explained to them i needed the card number i gave them as i had no record of it. they said check with my bank. i explained that it was a gift card that i purchased and paid for and i didnt get it from a bank. they would send me the same response. i dont understand why they would take the money from the card and later tell me they needed more info. they should have requested that before they took my money. 418.00 dollars of my money. i need the card number to collect my money and have no way of collecting unless they give me the number. please help

they sent me an iphone that didn't work with 5 chargers none of which worked it was about 100$ and i just got ripped off they said they would give me a refund i sent the phone back never got anything at all most people get coupons but me i got nothing i prefer amazon it always works for me and my friends recommended but it didn't have the iphone =( =( =(
it keeps saying processing what ###.
i do not want to show the order number just in case=(

Ordered 5 items from LightintheBox.com. I only received 2 items via UPS. The rest were supposedly shipped via EMS. I inquired why that were 2 shipments instead of only using UPS, no reply from Lightinthebox.com. They used EMS, the shipping status changed daily. All of a sudden it arrived in my postal zipcode with delivery unsuccessful and since then no update. I verified the right address and there is no reply from LightintheBox.com as to where my order is.
Rip off site, don't order from them, .

You are now chatting with 'camby'
camby: Greetings, welcome to Lightinthebox, how may I be of any assistance today?
maleak: Hello, I want to sell your drop shop products on ebay. My questions is what products are available? Is it all of them or some of them?
camby: we offer dropship service and it is free to register with us, for more information, please check our customers Guide Book at "javascript:void(0);"
camby: not including cellphones
maleak: So I can sell anything on your website except cell phones?
camby: yes
maleak: I'm reading the link you sent. I may another question or two please hold.
camby: sure take your time
maleak: ok just finished. what will they see with the product. i mean will they see an invoice with my name?
camby: sure, the customers would only see your name on the invoice:)
maleak: Also you said I cant drop ship cell phones but the following link shows a cell phone I can drop cell and if I click the link it shows more drop ship cell phones I can sell http://www.lightinthebox.com/dropship.html. Please explain why you said I couldnt drop ship cell phones.
maleak: http://www.lightinthebox.com/wholesale-Bar-Phone_c2204
maleak: Hello
camby: hi maleak
camby: let me see
camby: oh sorry yes, these phones can be drop shipped
camby: just not all our phones can be drop shipped
maleak: How can I know what phones can be dropped shipped and which one's cant?
camby: "javascript:void(0);"
camby: all can be drop shipped
camby: May I assist you with anything else today?
maleak: Yeah which phone cant be dropped shipped then? Cause you said:camby: just not all our phones can be drop shipped
camby: hi maleak, i just asked my manager, all our phones can be drop shipped now, sorry for the mistake i just made

Hi,
I am the on who originally wrote the fraud complaint. I did as the customer service notation on this complaint site asked and included my customer# / order# in my complaint. So, to be fair, I had to come back and let you all know that after doing this they did refund the entire amount to my bank account within the week, so now my children can have christmas after all. I hope that all of you can also get your complaints resolved this way. Please take the advice and include your order number in your complaint because I wish everyone as much luck as I have had. I think lightinthebox's biggest problem is good communication after orders are made. Thank you lightinthebox for stepping up.

Lightinthebox is a total FRAUD company. I ordered two laptops for my children for Christmas and even paid extra for shipping. The order was almost $400. I then received an email from them stating they need a picture of my credit card with only last for digits of number showing or copy of bank statement with only name and address and last four digits showing. Suspiciouss as I was, I did it anyway. Then I received an email stating that my order had been cancelled. I then called my bank only to find out that lightinthebox had already deducted the funds from my account at least a week before I sent them the picture of my card. I am a poor person and now am out $400. with no Christmas for my kids. That was to be their only presents. I saw their comment to include order number in complaint and they would take care of issue. Yeah right, I don't believe it but here goes anyway. I will let you all know if that is a scam too. Order# [protected] I NEED THAT MONEY BACK

Do not do business with this chinese company! I ordered an electronic device (A wireless video recorder/receiver) in july from them after one of their online "salespeople" assured me twice that it came with two cameras. It didn't, despite the fact a camera is shown in the instruction booklet that came with it. It's a useless device without the camera. I returned it to china in october. No refund. No charge put back on my credit card. Just a huge run-around. I was told yesterday that I have to deal with paypal. I never even paid them via paypal! They won't give me a phone number so I can talk to a real person. I'll never see my $142 again. Keep your money and avoid the stress of dealing with lightinthebox.com. Scam and fraudulent outfit. They've got their merchandise back so they can turn around and sell it to some other trusting shlep like me. Buy american and save yourself the trouble. We have laws here against scams and frauds. If your money gets to china, you'll never see it again.

Terrible experience. The dress I received is nothing like what was pictured; the picture showed a stretch satin dress with beading. I received a dress with a non-stretch satin with a tacky lace overlay and sequins. There was a tear in the skirt area. Contacting the company is not possible as they are in China and list no phone numbers. The website has a live chat option that is only for pre-sales questions and cannot direct to a further source of communication. Sending emails grants you a generic macro-ed email response that has nothing to do with what you have asked/stated. Terrible experience.