DHGate.com
Reviews and Complaints

While working on our own e commerce sites, we noticed Two of your sellers have illegally taken our proprietary model shots and used our eBay listings on your website. There are over 25 products, so far, which have been identified as counterfeit and illegally claimed. Please address this issue with these sellers immediately before we seek legal action. Our expectation is that ALL of our products are removed immediately from your website. This is not only an illegal attempt to make money, but it it also effecting the guaranteed quality we promise to our customers. The potential damages, if not substantial already, will be quantified and submitted. We hold DHGate specifically responsible and request the following tee shirt designs (so far; we are continuing our search) from the aforementioned sellers be removed from your website immediately:

Seller: YourShirts
094 Vader Evolution
273 Maverick Men's T Shirt
515 Lifeguard Walks on Water
610 Grisly Adams
526 Gene Wilder Tribute
284 8 Bit Scary Movie Men's T Shirt
239 Sunday Funday
381 Norwhal Unicorn of Sea
219 My Manatee
376 Never Forget
657 Dump Trump
323 Super Jesus
301 Cincinnati Pride
033 Horror Movie Villain
374 Boxing Kangaroo
505 Jesus is My Homeboy
209 Suck It Trebek
605 Life Finds a Way
037 Kitten Mittens
293 Be Rational Get Real
151 Tri Lambda
60 Team Negan
225 R+L=J
232 Boats N Hoes
454 Save the Chubby Unicorn
055 Jedi Academy
314 Free Pete
618 Robe Squadron Academy

Additionally, there are at least 3 other sellers abusing our proprietary products as well. This research is quite time consuming, but the sellers we have identified are:

customteepark
lovely069
hermestees

Deters Ink
Fort Wright, KY
USA

I purchased Beats Solo 3 from Rick1311 for 173.96 on 12/14/2018 order # [protected]. What I received was Beats Solo 2 in the beats Solo 3 box and i've sent photos of what beats 3 and beat 2 looks like beats 3 do not have the mp3 player on it and I asked to return them and somehow they are favoring on his side for selling fraudulent items. This is unfair to the buyer to have to go thru this to return items. Pictures below his beats are the red ones in the first photo I have purchased a beat 2 and compared to his which they are both the same. Last photo is a actual beat 3 that I purchase they do not have mp3 players on them

I am trying to order a car stereo. I ordered one and it went to the wrong address. I opened up dispute. Received my money back. Then purchased another stereo from another dhgate seller. Again the stereo went to another address. When this happens i am unable to immediately get customer service. They do not answer the que. I feel this company needs to either get new management or please sell it to a buyer who is more capable and responsible for the amount that it does sell. I am in the united states and in new mexico and both tracking numbers lead the item to different states and showing that they were delivered. Horrible company do not order from dhgate. I had planned on buying lots of stuff but no way. If i can't get a lousy $20.00 stereo properly delivered to my home then i will have to see what else is out there. Even if i have to pay a bit more i would rather actually receive it. I bought many things from china through ebay and the only problems i had were now and then quality issues with the product. What a disappointment.

I ordered from this website e-cig atomizers from what was a so called highly reputable firm. However the items we received were broken and not manufactured correctly as the bases would easily separate. To make matters worse the items were not marked as fragile and most of them are damage from shipping.

We have tried to get a refund but the company does not provide us with one so far (over 3 weeks now) and i would recommend NOT doing business with the website.

The reviews appear to be FAKED! Save your money and aggravation and DO NOT DO BUSINESS ON THIS WEBSITE!

Unsatisfied Shopper

I am facing an issue with DHGATE (https://www.dhgate.com) over an item which they delivered & it wasn't as described. It came to me in UAE after waiting for 35days. Now when I gave DHGATE the proof they wanted, they're offering me just 35% of refund, which is a complete loss for me. I have all corresponding emails in my discovery to prove my case. This calls for compensation & punitive damages as well, which I don't want to go for at the moment & complicate things. I want a full refund.

Urooj Amin

We ordered sneakers for $57 from DH Gate using a yahoo email address to be delivered to Glastonbury CT. DH Gate initially emailed to the yahoo account that they had not received payment. The money was withdrawn and we emailed them through their website that we had paid, and heard nothing back. Thought we might be okay because of their guarantee, however...
Today we logged on to a rarely used Gmail account, and suddenly find emails from DH Gate saying that the package was shipped and delivered, and that we have five days from two weeks ago to lodge a complaint or the money was gone.
The tracking number, LT019295704CN shows that the package was delivered to Bath Pennsylvania on December 3, 2018.
No idea how they obtained the second email address, why they switched from one email to another, or how they could confuse Bath, PA with Glastonbury, CT. (although I see a similar complaint on here) The zip codes aren't even close, but I guess we are out the money and item. Since they don't speak english or respond to inquiries, I guess we are out the money. I would never deal with this Chinese company as you have no recourse afterward.

Hello I've placed an order over a month ago. I paid $157 US dollars. I made sure to send the right address and everything. I've been checking every other day for my dress to be mailed until I see an update that says delivered. I check at the post office my back door everywhere but no package. Then today I use the tracking number to track the package for me to find out that my dress was delivered in North Dakota while I live Rhodes Island. I need my dress before the end of December I'm getting married and I can't afford to buy another dress very last minute

The photos used for the item linked below and many other items are from my Wedding, my wife and I are no longer together and agreed to remove ALL of these photos from our social media. We do NOT want any of these photos on the Internet and demand that they be removed ASAP.

Kind regards, Duane Grosvenor

https://www.dhgate.com/product/2016-plus-size-camo-wedding-dresses-a-line/270466334.html?fbclid=IwAR1STIo4P-zmw0psKOEgkF-cafWU_6wERHk0_H1z-KSARb2NptwXwJeZ18g

To whoever it may concern I made a purchase yesterday my order number is [protected] it has my address going to 4802 Carlisle ABE something in is the wrong address my address is 4802 Lawrie Lane, Louisville Kentucky 40214 please correct this befoit goes to the wrong address I don't know what happened on the website but when I check my address it was correct and the is wronge

Hi, Im from South Africa Pretoria. I ordered a wedding dress from baby online and paid for it on the 17th of October 2018. The dress arrived mid November 2018 and I told the seller that i was not happy with a dress since it didnt look like the dress in the pictures at Dh gates and the material was totally different from the picture. The size of the dress was also too big for me and the dress was shapeless. The seller then told me to return the dress as I needed a refund and she said I can use any post services to ship the dress back. On the 19th of November 2018 I shipped back the dress using postnet and I paid R3179. 00 for the shipment. i then informed the seller that I shipped the dress and requested for a refund on the amount I used to ship the dress since it was not my fault that she designed a bad disappointing dress that didn't look like anything on the picture. I told the seller that the dress arrived on 24 November 2018 to china and it was delivered on the address that she supplied. The seller ignored my messages and after a few days she told me that she will not accept the dress and I must take it back to SA as she wants it to be posted on post office. I then reminded her that she told me to use any post service to ship the dress and I told her that I even took a loan to ship back the dress since I didn't have any money. Im now stressed and bankrupt because of her mistreatment and negligence. Last week I received a call from postnet and they told me that the parcel is on hold in China since the seller refused to pay 15 dollars to collect it. I told the seller about this and she was rude to me as always and refused to collect the dress. I am therefore requesting DH gates to urgently refund me a total amount of R9541. 00 that baby online owes me. R6362. 00 is for the dress that I purchased and returned and R3179. 00 is for the shipment costs. pictures of these amounts are attached here. Baby online doesn't care about customers needs and rights, their service is extremely bad, disappointing and it lacks quality. They are greedy and they made me believe that online shopping is the worst thing ever that should not be considered by anyone.

I ordered two items from your website for the amount of $90.47
1. Lace from Dominicchin
2. Men's white shoes from Kvolll

I did not receive a confirmation email or order numbers. I tried to reorder the lace I really needed but cancelled the second order because my credit card was already charged. I do not want to be charged twice. I have contacted the above sellers and they do not have any order on record.
Can someone contact me so I will know if the order went through and when I will receive them.
Thanks

Sorry to do this but I am so upset and have had my mental health illness made worse by this I messaged a few sellers in September as I wanted to order a certain wedding dress finally I chose one and placed order after a delay in order seller and I agreed on a free petticoat for my dress and I was happy then I messaged seller as my order had tracking number on and said shipped but I couldn't track my package the number was invalid I then messaged seller numerous times and finally got that seller had not shipped my dress and veil as they wanted to ship together then after more messages I finally got a tracking number and packages were in France then after a week and again numerous messages and a threat of me seeking legal advice and calls to courier I made seller finally booked package in for delivery then when my dress arrived the petticoat was in package but no veil plus it was in the smallest bag which I will provide pictures and beads on dress we're hanging off and petticoat was bent and broke so I then rushed it to several shops for a seamstress to repair in time for wedding and chased my veil then I got the correct tracking number again for veil and the day seller gave me correct tracking number was the day it arrived with courier refusing to leave it without £20 fee then my veil had a rip in it which I can provide pictures of and sequins missing I informed seller and said all this but was sorry I didn't have pictures of my dress as it was with seamstress as I needed it repaired ASAP and had rushed it to seamstress and would provide pictures and was made to feel like it was my fault saying I opened packaging with scissors which I did not and I escalated this with customer service advice which had done nothing saying they can't wait for pictures sorry and that's it I do suffer with severe mental health problems and take medication and this has made me so ill and I feel like it's my fault and it wasn't worth it at all I have had a nightmare of a experience and nothing has been done at all to help me

I bought a 10 dollar hat and now I get endless spam from them. This smells like a illegitimate site if they dont have a legit unsubscribe link or any way to stop the crap. I'm thinking oh yeah. keep emailing me and I'll just be convinced to buy more stuff Right.. ANNOYING... and the comments posted here that claim DHGate is a great place to shop are clearly written buy someone not in command of the english language. BEWARE.. JUNK SITE

I just order the LV watch [protected] and the LV wallet [protected]. The money was deducted from my credit card and I have not received confirmation from DHG on the expected delivery date. I tried customer service and to no avail I was redirected after waiting approximately (4) hours. I tried calling the #[protected] and the mailbox is full or I'm simply hung up on.
Please help as the purchase is for Christmas gifts and if need be I'll shop else where but want my money refunded ASAP.
LeRoy Harris

My name is Nataurus Crankfield. I ordered an ivory tuxedo online on November 14, 2018 and the money was debited from my account November 15, 2018.I called my bank and the authorization code is listed as follows
Chase bank authorization # 02171
PO# [protected]
Debit Card 483312( last 4)3557
I would like my order or a refund in the amount of $68.27 the amount that was debited from bank account.

Dear sir Today 14/11/2018 I ordered 3 items online one item order i s confirmed, other two items ordreris going through risk verfication. The amount has been duducted from my account. Kindly do the needful

Order No . [protected] Item name Spring Autumn Long Sleeve Blouse
Order No . [protected] Item name Kids fashion Trench Coat

Kindly do the neeful as soon as possible

Regards
Badrinath Mekap (Titu)

hi, so I've been waiting for my refund for over three months now. I have taken screenshots of this conversation and I plan on taking any action necessary to have it back as the shipping came late and you guys missed my wedding. I have had a very bad experience with your company and I plan on writing a negative. I do not recommend this company. I am writing because, although I have sent various messages already, I want to have my refund by tomorrow. The customer service is really bad. I have done my part and now its time for your company to do theirs.

I ordered some pink timberland boots 2 weeks ago and wasn't given a confirmation number or anything and I haven't even received an email regarding my purchase and still haven't received them yet..they are going to Philadelphia for danaishae cheatham I'm trying to figure out the hold up... that or I need my money back period because it shouldn't take this long

Airsoftclub also known as www.snitactical .com

sent me a defective and used sight... likely a return from another customer.

They are impossible to deal with via dhgate messaging and sent them proof pictures 4 times and they said not received, chat rep sent and assured they did get yet Airsoftclub also known as www.snitactical .com [protected]@hotmail.com still claim no images received.

dhgate has it hidden in their terms that buyer has to purchase return shipping label and if/when seller receives and dhgate ok's return then, if lucky you are refunded both payments. *There are many reports online that no refund is given for either payment.

AVOID DHgate and www.snitactical.com at all cost and if you got RIPPED OFF like many others have by snitactical, then SPREAD THE WORD!

Social Media, YouTube, Forums, etc.

All dhgate often does on these boards is use a canned response asking for order number and email.

Here you go DHGate:
Order #[protected] cost 50.08

Have spent almost $700.00 in less than a month on dhgate... you'd think they'd be wise enough to take care of a customer who buys a lot of merchandise, who also checks to see if seller has good feedback to reduce something like THIS MESS from happening!

Airsoftclub also known as www.snitactical .com [protected]@hotmail.com also lies on the Customs forms which after all the time spent on this I will now be reporting to the U.S. Customs and Border Protection and invite others who have had issues with these thieves to do the same. Sending customers your garbage is NOT cool.

Airsoftclub aka www.snitactical .com are thieves and buying on DHGate is very HIGH RISK!