DHGate.com
Reviews and Complaints

Dear sir/madam, I Received the watch and it was not in working condition, I contacted the seller immediately, through chat who is declining to accept my complaint, I have the chat evidence between myself and the seller, I would like a replacement or a refund please can you intervene
I received the watch on 12 September 2019
Yours sincerely
Mr Jason Phillips

The seller gave me the wrong tracking number. The guitar was delivered to and received in Conroe, TX. It's been a month since I ordered it. I tried to open a dispute but was told that the guitar would be delivered. No tracking information given.
I tried the seller, but store no longer exists.
Could not open a dispute. The USPS concluded the tracking numbers got mixed up, but that's all they could say. I want the guitar I ordered and paid for. I am attaching photo information. Please help me with this matter.

I requested for a refund which was declined by the seller despite the fact that my order still hasn't been processed as shown from our chat which can be seen by the image attached below.

I no longer wish to buy from this seller as I find everything unprofessional and very dodgy.
I would request for DH gate to intervene and deal with this but this was not done.

Sent an email Dhgate and they basically support the seller instead of the buyer. Buyer protection does not Exist . THIS COMPANY IS REALLY BAD.

I had a limitation placed on my account for order number
[protected] which was subsequently charged back

This is an order I did not make. I did not pay for it with my bank card and the name of the person they address emails sent to me is not me.

There is no evidence of this purchase in my purchase history and the bank card and name used is not mine.

Despite sending evidence of this to ccmanagement and safteytcentre all I get are generic emails that do not deal with this issue.

Surely this is an informational error that if they looked into would be easily solved.

they sent them to the wrong address twice The seller is not responding The customer service no help They sent me the wrong tracking number -[protected]-LT921860472CN Second tracking number [protected]-LS034671813CN One of my Padgett went to Kansas City the other baggage went to Michigan could you please help me get my tools that I paid for The seller is not responding to my text I'm trying to get the tools but if not I would like to have my money back.The toolset at the bottom pictures at is what have not receivedPlease contact the seller and tell him to send me my toolbox

DHGate order number [protected]

I purchased a pendant light from DHGate on 11.09.2018 for US $255.25. The item we have received was damaged and not as described. We opened a dispute with DHGate. DHGate ruled that we will get a full refund of the purchase price if we return the item to the seller. They also ruled that we will be reimbursed for the return postage.

We have received the refund for the purchase price, but not for the return postage and handling & VAT charges which we had to pay to release the item form customs.

I paid £141.71 return postage and £40.53 (VAT and handling charges incurred to release the item originally). This is a total of £182.24.

I ordered this watch and when it arrived it did not work. The seller agreed to the refund and gave me the address to return it to. I returned the item but the seller never received it. It finally got returned to me 3 months later. I then reached out to customer service to contact the seller so I could a valid address to send it to so I could get my refund and I still have not gotten a response. This has been a NIGHTMARE situation because no one is providing a solution for me!

In May I ordered a nail kit. The seller failed to send it but still messaged me trying to say it was delivered when obviously wasn't. Then he was making up a bunch of stuff not making since so I started to message dhgate July 1st when they said I got my refund and I DID NOT. Since July 1st I have talked to at least 7 different dhgate online people and they have all told me to keep waiting and that it's getting taken care it and to the board and whatever else which it obviously hasn't because it's august 13th and I still have not gotten a single thing back from dhgate. I'm very disappointed as I've never had any problems with the app until now.

Order NO:[protected]. Item never received. Customer service told me to contact the seller. I tried to do this, but the seller didn't respond. CS said they'd try to contact the seller for me, but that this was all they could do. Buyer protection is non-existent. Where buyer protection fails, scammers gain. Scammers can ply their craft with complete impunity. I guess I'm in the wrong business. If I sign up to be a seller on this website, I can do nothing and get paid for it.

Dear Sir,

I have not received payment confirmation for my order 3136550064 till now.Usually, I receive same within 5-10min after my transaction but today it's been more than 7hours.Also, please note that funds has already been deducted from my account.

Some minutes before doing the transaction 3136550064, I did another transaction, 3136547237 which was approved instantly.

It's becoming very difficult for me to continue doing business with DHgate due to the lack of communication and transparency.

Regards

Saad Ibne Siddick Saidoo

So I don't know if the seller is offline or something but I go into his so-called store and it doesn't appear it says it's not real and I'm afraid I did get scammed really disappointed I thought it would be better. it says it's shipping and all its way but the seller hasn't contacts me but says he/she is online. I've been also charged twice for the same product?

I order 2 bags they reach out and they had one so I need change color and tracking do not exist I reach out several times and no response
Yunshneg
I said yes I receive it to wright a review to let them know this is fraud becuase if you shipped it why you cannot give me correct tracking

My name is lianne owens [protected]@verizon.net I love this cite never had problems I always ordering from dhgate and also I told the saler you do not care

Scam sellers named AvonAvon, dnydysonfryer, and wangjuan013. Please everyone beware of buying anything on dhgate. I have attempted now 8 orders at trying to buy a dyson supersonic and dyson wave styler. Several sellers gave fake tracking numbers, with someone else's name and address other side of country, the other sent rock and I signed for box, so dhgate would not return my 350.00. Then I find later getting to know app the site does not allow buyers to leave feedback if you request refund or if order cancelled. So I cannot warn others!, now talk about a SCAM! This is DHGate allowing this! I sent customer service, their chat, and even tried Facebook to send names of each seller who scammed to make sure the company removes them...BUT THEY DId not remove...they allow sellers to keep scamming people! Even another person somehow left feedback and said same thing seller sent to wrong place, even somehow shipped it out 2 days before they actually paid! So obviously the seller is making up tracking. Are they still on DHGate? YES, dhgate allows sellers even if they defrauded people! Beware to all! It's a scam, and they just don't care! From user leadershipneeded@gmail.com. Sellers who scammed me are AvonAvon, dnydysonfryer, and wangjuan013. Keep in mind though, they change store names to avoid these type of reviews. But when someone has 20 transactions and 0 review...they are usually scammers, as this means none of those buyers were able to leave feedback because their order was in mediation or refunded or requested refund. Dhgate will also put fake good reviews to balance out! You can tell the ones they will do advertisement in review, give pictures, etc.

I placed an order with DHgate, com on July 6.2019 for New Model High Quality 40K Ultrasonic liposuction Cavitation 8 Pad LLLT Laser lipo Laser Slimming Machine Vacuum RF Skin Care and paid $191, 62 USD On July 12, 2019 I got email that indicated according the carrier my order was delivered (which I never received) At the same day I was complaining to the life chat. On July 15, 2019 another email sad that the Seller "wangjuan 013" has declined my proposal to send me my order and will do Partial Refund: US 19, 16!?

Hello, I purchase a dress, from you ..I gave you measurements also .. dress come back to small .. I asking for the information send back to you with a refund..order number..[protected].. please someone can get back to me soon.. the dress is cut to small.. material to thick ..I have a wedding to attend soon ..I need a response back quick.. I have sent numerous of email

I ordered a jacket off the website and received an empty package that is way too small to fit a jacket inside.

Is this a scam or something?

The contents of the package claims to have 1 Jacket, #Red, M

Order Number: [protected]
Order Time: Jun 26, 2019 19:35

Seller: Spring168

I tried to contact them about it but they're unavailable at the moment.

I didn't even want to give DHGATE one star but I had to select at least one star in order to post my review!
This place is a scam! DO NOT ORDER ANYTHING from this company!
I was ensured that a dress that I ordered would me here by July 4th BEFORE I ordered my dress! Promotionspace (a DHGATE seller who has a 6th year Recommended Supplier with 6453 Transactions and 99% Positive Feedback posted on the DHGATE website...HOW THEY EARNED A SCORE OF 99% IS BEYOND ME AND SHOULD BE CONSIDERED FALSE ADVERTISEMENT) ensured me that I would receive my dress on or before the July 4th. It is presently July 13th and I still haven't received my dress!
After placing my order, I continued to message them asking for updates. Most of my messages were ignored. The few messages that they finally did respond to, they still continued to give false promises that my dress would arrive on or before the date that I provided them PRIOR to my order.
I'm now convinced, IF I ever do receive the dress that I ordered, it probably won't even look anything like the picture online either!
Do yourself a favor and order from a legitimate honorable company... even if you have to pay more money... it'll be worth it! Because ordering from DHGATE will be the worst mistake you can make if you're shopping for a special dress for your wedding, prom, homecoming or any other special event that you need a dress for!

Me Louis dustan Abbott of 259 Ryan rd cullman ala 35057 bought a sex doll it was not what I want when it got here it was not the right one it was all wrong I bought a japness robot sex doll metal skeletion black hair white when it got here it was old infateble doll black hair white it all wrong no right at all what I want is what I order japness sex doll robot metal skeletion it talk is smart intellgent I want I order it in Lois white account email is [protected]@gmail.com or I am turn them in to trade comission

I bought a machine for DHgate company Ausdruck Store https://www.dhgate.com/store/prosalonmachine#listing_store-6 and after 2 weeks a tecnhical problem has been arrised. They immediatelly send me a new handle part which I waited for a month and it was broken. The seller agreed to send the machine back to them in order to get a refund. I paid shipping cost 90 euro and he claimes that I did something (without giving details of information) wrong and that the parcel is stuck on clearance office in Shanghai. The DHgate team informed that he probably has been requested to pay clearance fees. He has stopped the communication and not repsonding to my messages nor to DHgate team. Beware it's a scam

I have a copy of your transaction of payment for a parka, black, full fox fur collar 2019. You were paid $192.83 and I never got the parka

I ordered 4 of the same parka and got a refund for three only!

I want my parka now. I paid for it. Why is this so complicated. Your on-line services are not hep with the program. Make this all clearer.

Reach me at: [protected]@gmail.com. Asap